Transitions will not load - PLEASE HELP!!

I've been dealing with this for some time ... when I'm in the edit window and click on transitions, they will not load. I've spent a lot of time online with support and got only temporary use of transitions. The first time I visited support, the tech was able to take control of my computer and get them working. That lasted for a few days, then they quit working again. I went back to support and a different tech didn't get me all the way through the process, and ended the session after telling me to remove and reinstall, which I did (again). Still, there is no functionality of transitions. They appear to be loading, but I've waited up to 30 minutes before I've clicked out. Please, can someone help me out?

The red lines that Steve was referring to, are when you drag your Clips to the Timeline, prior to doing any editing.
It is natural for red lines to appear above Clips, when any overlay, or Effects are added to the Clips, such as a Title, a Transition, or any parameter/Keyframing done to the Clip. That indicates that for smoothest playback, one would want to Render the Clips (or Timeline), for the best playback.
Having an HP, I would go to HP's Web site, and check for a newer video driver.
Steve's question on the screen resolution is a good one, as to get the full display of the GUI, there is a minimum screen resolution.
Good luck,
Hunt

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