Translation route to 3rd party IVR

HI,
Below is the requirement.
UCCE to be integrated with 3rd party IVR.
3rd party IVR receives the call from the network and when customer requires an agent transfer, this IVR will send the call data to their webservice.
This webservice will act as an interface between UCCE and 3rd party IVR.
We proposed the following,
Install a VRU PG server to interact with this webservice using GED-125.
When an agent transfer is required, 3rd party IVR would send the required call info along with the call as a DNIS to VRUPG via webservice. Using this DNIS, will trigger an ICM script to receive the call data and will have to use trans route to send the call to agent desktop (CAD) along with the received data.
Will this be a right approach? if yes how do we configure transroute to get the data and call into ICM from the 3rd party IVR.
Regards
Rafi

No problem.
As I said earlier, call lands into 3rd party IVR in a different network. UCCE is on a differnt location or geography.
The above IVR talks to their webservice application to set call context data and this webservice will integrate with VRUPG designated to talk to only this webservice. Basicaly the webservice will be treated as any other IVR peripheral (eg..CVP) from UCCE perspective.

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Changing router to 3rd party router

I've been thinking about upgrading my router to a 3rd party AC wireless router so I can use more of my bandwith on my laptop and other wireless gadgets. My question is can I change it and keep all my tv services. I was told I have to use verizon's as a bridge. If I can how would I go about doing it.

Check your new router's manual for how to put it into Access Point Mode. (most new AC routers just require changing a setting, some/ those without an explicit setting will require you turn off DCHP and make sure it is plugged in via one of its LAN ports ).* All your services will remain because your Actiontec will essentially be doing all the heavy lifting. You can even leave the WiFi on the old router on but I would recommend spacing out the channels to prevent interference. (also it is not very neighbor friendly if you live in an apartment)
Bridging the Actiontec is only needed if:
You have a pretty old one and want to do a lot of torrenting/ gaming (the older ones have small NAT tables ... I think any of the ones over 100,00 should be fine for most)
You want to use some specialized features besides WiFi on your new router (its firewall, advanced management of the usb port, ect.... Access Point mode disables some of these features)
You have time to waste
You have so much heavy traffic/ devices on your router that the cpu/ ram of your new router will make a difference (unlikely)
Anyway, if you do bridge (and it is a fun little project if you have the time), you can create a double bridge which shouldn't be much harder to fix the On Demand problem**. It is option 5 of this guide: http://www.dslreports.com/faq/16077
*Just plugging the router in normally without putting it in Access Point Mode means all your WiFi internet traffic has to go through two routers to reach the internet. It will likely work most of the time, but it may cause unnecessary problems with devices on your network communicating to each other and also port forwarding which is important to a lot of applications.
**Only On Demand and DVR will go away with a regular bridge... Not your entire TV service. (possibly the tv guide/ on screen caller ID but I've heard from multiple people that is not the case)

Does Cisco CCM7 integrate 3rd-party IVR?

Hi guys,
I have a customers already have Selectron and an Innovative Millennium Release 2007 IVR system and would like to integrate with the Cisco CCM7,I rearched a lot of document and cisco data sheet but couldn't find the answer,is there anybody know that?
Thanks in advances.

Hi
You would want to contact that vendor to see whether they support Cisco CallManager, rather than the other way around...
The answer is 'probably' - essentially you have to find out how those IVRs connect to a PBX (E1/T1, SIP, H.323, QSIG, are all options), and then see whether there is a common interface you can get for CallManager. If the vendor of the IVR has tested with CallManager all the better, otherwise the testing is up to you.
Regards
Aaron
Please rate helpful posts..

Connect to server using VPN and router, then 3rd party software hangs

I connect to my employer server using *Apani Contivity VPN* software to get email, accessing the internet with FireFox and any of the following devices *NetGear RP614v3, Linksys BEFSR41* routers, as well as a *Belkin F5D5131-5* switch. I can connect to the internet and log onto the company server. Then I spuraticly, but persistently, have *software hangs when I try to open the software or execute a save when using: Text Edit, MS Entourage, Quark, Adobe Photoshop and Bridge*. I use one of 2 Macs in a company of PCs and the other Mac user does not have these problems. Help.

Hi, and a warm welcome to the forums!
Done these two lately?
Using Disk Utility in Mac OS X 10.4.3 or later to verify or repair disks...
http://docs.info.apple.com/article.html?artnum=302672
About Disk Utility's Repair Disk Permissions feature...
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Using a 3rd party router for Multicast

Hi all,
There’s a lot of feedback on this board about using third party routers with Multicast, so we’ve decided to put this information all in the one place for you.
NOTE: the workarounds below haven’t been tested by BT as we do not support 3rd party routers and we do not endorse any of them. Our recommended router remains the Home Hub.
With the above statement in mind, we know that a lot of you do choose to use other routers. The information contained here has come from fellow customers who have given their time to share this information in good faith. Thanks to all of the forum members who have helped make this information available to our community it is a great example of the wealth of information that a community can provide and we hope this encourages users to come back and visit us in the future.
A special mention goes to walkerx who has posted and prompted a lot of the provided information.
Hub configurations in alphabetical order:
Apple Airport Extreme
Put your Airport Extreme into Bridge Mode and turn the Home Hub's wireless off.
[From MartinH's post]
ASUS RT-N66U
You must configure 'Enable VPN + DHCP Connection' to 'No' under the WAN option.
Settings used were:
- Have router on the latest firmware: 3.0.0.4.374.130
- Use the following settings in LAN > IPTV:
- 'Select ISP Profile' = None
- 'Choose IPTV STB Port' = None
- 'Use DHCP routes' = Microsoft
- 'Enable multicast routing (IGMP Proxy) = Enable
- 'Enable efficient multicast forwarding (IGMP Snooping) = Enable
- 'UDB Proxy (Udpxy) = 0
[From sepph's post]
Billion 7800DXL
Router has been reported to work.
[From walkerx's post]
Billion 7800N
Requires you to add another profile (Pure Bridge) to the EWAN port along with the PPPoE profile. Save settings & restart. Also enable IGMP proxy & snooping.
[TimCurtis' post]
DLink Dir 825
If enable multicast you can see the on-demand players but get an IPC6023 error when viewing the test channel (this means poor internet channel quality). This error message comes up even though it works if use the Home Hub 4
[walkerx's post]
Netgear R6300
Netgear R6300, but with the Home Hub 3.0 and 500Mbit Powerline adapters in the picture.
Modem -> HH3 -> R6300 -> Powerline -> 2 x Youview Boxes on other Powerlines.
To do this, configure the Home Hub 3.0 as 192.168.1.1, then disable its wireless and DHCP. Make sure that NAT and UPNP were enabled, and then set it to use the address 192.168.1.254 as a DMZ server.
Then configure the R6300 as the address 192.168.0.1, using the WAN IP address of 192.168.1.254, with 192.168.1.1 as the gateway and DNS server. The R6300 is then connected via WAN port to the HH3 Gigabit port.
In the R6300 settings switch on IGMP.
The above settings allow both YouView boxes to use on demand content and different streaming channels simultaneously, as well as giving the full features of the R6300 such as AC1750 wireless, network printing, and DLNA
[wigglr's post]
TP-Link AC1750
Router has been reported to work.
[zarf2007's post]
TP-Link Archer C7
Router has been reported to work.
[HappySlayerUK's post]
TP-Link TL-WR1043ND
No configuration needed, plug and play.
[walkerx's post]
TP-Link WDR4300 N750
Router has been reported to work.
[aseymour's post]
TP-Link TL-WDR4900 N900
Router has been reported to work, plug and play.
[cactusbob's post]
TP-Link routers in general
How to configure Multicast on TP-Link routers (from the TP-Link website).
One of our posters also found the following:
He found that your router must be able to do the following for Multicast:
For an end user connected via Openreach GEA (FTTC and FTTH)
• The Residential Gateway will support:
– IPoE for multicast traffic and PPPoE for BB traffic;
– VLAN tag ID of 0 or no VLAN tag ID for multicast and BB traffic;
– Fork IGMP requests up multicast and BB paths.
For an end user connected to an MSAN (WBC copper)
• The Residential Gateway will support:
– A dual VC architecture;
– Accept TV Connect multicast traffic on ATM VP/VC 0/35 with IPoE and broadband traffic on ATM VP/VC 0/38 with PPPoE;
– Fork IGMP requests up multicast and broadband paths.
IGMP should v3 and will be in range from 225.0.0.0 to 239.255.255.255
[walkerx's post]
List of routers that do not appear to work:
Draytek 2750n
Linksys EA4500
linksys EA6300
Netgear AC6300
[From Red_Snow's post]
If you use a router that’s not listed here, do a search on the YouView from BT board to see if advice has been posted elsewhere. If it hasn’t, do post your question.
Thanks,
Stephanie
Stephanie
BTCare Community Manager
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Thanks for confirming that quails.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

HT1515 My internet 3rd party access point in in the basement and the speakers I want to stream music to wirelessly are upstairs. Does Airport Express need to be connected to my 3rd party router via ethernet cable or will it stream music wirelessly?

My internet 3rd party access point in in the basement and the speakers I want to stream music to wirelessly are upstairs. Does Airport Express need to be connected to my 3rd party router via ethernet cable or will it stream music wirelessly?

Wirelessly
Just select the option to make your AirPort Express join an existing network in the setup process

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Best Regards,
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Working with a 3rd party router

I have a Netgear Nighthawk R7000 and wish to use it rather than the gateway (3801HGV) that was provided. I realize that At&t doesn't support 3rd party routers, so I thought I'd ask here.The current setup is: Gateway>Netgear>devices. The netgear is connected as a DMZ port on the gateway. They also have separate subnets. Gateway is 192.168.1.x and netgear is 192.168.2.x. The Netgear has the ports open for Xbox Live. I have 3 devices on the network that don't seem to be working correctly. Two of those devices are TV receivers (wireless and wired) and the other is an Xbox One. The wired receiver and Xbox are connected to a Gigabit switch over by the TV. The TVs freeze and say they lose connection even though they show 10-30 seconds of the channel chosen.The Xbox is having issues keeping connected to party chat. Games and other apps work properly. To work on some troubleshooting, I connected the cables that go to the TVs to the gateway and the TVs are working properly, but I would like everything to be run through the netgear. I'm not the one who plays Xbox, so I am not yet able to test. Is there anything I can do to configure the Netgear or the gateway to allow all devices to be routed through the Netgear? Any help is appreciated.

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Use express as a wifi extension wirelessly with 3rd party router

Hello,
I've just purchased an Airport Express. I want to use it to extend the wifi range to upstairs of my Virgin Media Superhub (downstairs).
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Is it possible to connect it wirelessly like I have done or have I just been tricked into thinking the signal has improved?
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I've tried to articulate this easily and I'm sure someone has already asked this but any help would be appreciated.
Thanks

The trick would be to locate the Express where you need more wireless signal coverage and connect it back to the SuperHub using an Ethernet cable.
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If you cannot run an Ethernet cable, you might want to take a look at a pair of Ethernet powerline adapters to send the Ethernet signal over the AC powerlines in your home. The theory here is that you already have the wiring in place, you just need the adapters.
Any computer/electronics superstore will have a selection of powerline devices on hand from which to choose.
I doubt that you would notice any improvement at all if you located the Expess close the SuperHub, and it might actually interfere with the signal from the SuperHub, so that location would not be recommended.

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Is there a SW tool similar to the Airport Admin
Utility which will allow setting and management of
the third party router?
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Integrating ICM Script with 3rd party VRU using GED-125 interface and having trouble to send the call (transfer) from Cisco CallManager to 3rd party VRU. Send-to-VRU node - it is not clear how to pass the destination for 3rd party VRU.

The main part I am confused about is on PG there are currently two PIMs - CUCM PIM and VRU PIM. When creating Translation Route, should it be done on CUCM PIM or on VRU PIM? Also, it looks like for Translation Route, I need to create a Service, then a Trunk Group, then the label.
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16:20:31:456 ra-rtr Trace: (65539 x 10004 : 0 0) TransferToVRU: Label=555, CorID=10004, VRUID=5007, RCID=5010
16:20:31:456 ra-rtr Trace: (65539 x 10004 : 0 0) TransferConnect sent. Dialog pending.
16:20:51:187 ra-rtr Trace: (65539 x 10004 : 0 0) Dialog timed out callstate is :(1).
16:20:51:189 ra-rtr Trace: (65539 x 10004 : 0 0) Dialog resuming (Script Node timed out.) status (2)
16:20:51:192 ra-rtr Trace: (65539 x 10004 : 0 0) RouteComplete:
16:20:51:192 ra-rtr Trace: Route: DN=8136, ANI=8054, CED=, Label=555
16:20:51:193 ra-rtr Trace: Route: CID=(151299,53576305), Labels=1
16:20:51:195 ra-rtr Trace: (65539 x 10004 : 0 0) Connect: CID=(151299,53576305), EventSelect=0, ServiceType=0, RCID=5010, Label(s)=555
16:20:51:196 ra-rtr Trace: (65539 x 10004 : 0 0) Deleting Dialog.
Thanks in advance.

Translation route to 3rd party IVR

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