Transparency problems when sending artwork

Hello, I have a strange problem with one of the packaging artworks I am trying to send to China for printing. I have sent other packaging files with the exact same design and flashes (but different products) and they have all been proofed back fine, but for some reason the printers in China are saying this particular file is opening up as below, but when I open it - it looks as is should do to me.
Is there something I need to do my end for it to open properly at their end? I will be sending hundreds of these packaging files, so would like to not keep running into this problem.
thanks
As you can see where I have subtle "flashes" on the correct one, they have changed to massive 100% ones on the China one.
Also the Banner at the top has subtle 20% lines whereas they have gone to 100% on the China one.
Confused!!!
*click on the image to enlarge it

They are opening it in illustrator. They supply me a cutter guide in illustrator and I send it back with artwork. Other files have opened ok at their end with the exact same design. But having problems with others as the above example, which doesnt make sense as its the same flashes and banners.
I was wondering if there was something I can do my end, to ensure artwork is recieved exactly as I send it. I've been looking into transparency flattening. But was wondering if someone knew of something obvious I was missing.
cheers.

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DATA: ti_objbin    LIKE solisti1   OCCURS 150 WITH HEADER LINE,
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sobid(8) TYPE c,
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name(80) TYPE c,
tab2 TYPE X VALUE 09, "tab code
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tab6 TYPE X VALUE 09, "tab code
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END OF i_excel.
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i_excel-name         = wa_datos-name.
i_excel-city         = wa_datos-city.
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document_data              = docdata
put_in_outbox              = 'X'
TABLES
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PARAMETERS: p_email   TYPE somlreci1-receiver .
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ebeln TYPE ekpo-ebeln,
ebelp TYPE ekpo-ebelp,
aedat TYPE ekpo-aedat,
matnr TYPE ekpo-matnr,
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DATA: it_ekpo TYPE STANDARD TABLE OF t_ekpo INITIAL SIZE 0,
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TYPES: BEGIN OF t_charekpo,
ebeln(10) TYPE c,
ebelp(5) TYPE c,
aedat(8) TYPE c,
matnr(18) TYPE c,
END OF t_charekpo.
DATA: wa_charekpo TYPE t_charekpo.
DATA:   it_message TYPE STANDARD TABLE OF solisti1 INITIAL SIZE 0
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DATA:   it_attach TYPE STANDARD TABLE OF solisti1 INITIAL SIZE 0
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DATA:   t_packing_list LIKE sopcklsti1 OCCURS 0 WITH HEADER LINE,
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        w_doc_data LIKE sodocchgi1,
        gd_error    TYPE sy-subrc,
        gd_reciever TYPE sy-subrc.
*START_OF_SELECTION
START-OF-SELECTION.
Retrieve sample data from table ekpo
PERFORM data_retrieval.
Populate table with detaisl to be entered into .xls file
PERFORM build_xls_data_table.
*END-OF-SELECTION
END-OF-SELECTION.
Populate message body text
perform populate_email_message_body.
Send file by email as .xls speadsheet
PERFORM send_file_as_email_attachment
                               tables it_message
                                      it_attach
                                using p_email
                                      'Example .xls documnet attachment'
                                      'XLS'
                                      'filename'
                             changing gd_error
                                      gd_reciever.
Instructs mail send program for SAPCONNECT to send email(rsconn01)
PERFORM initiate_mail_execute_program.
*&      Form DATA_RETRIEVAL
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FORM data_retrieval.
SELECT ebeln ebelp aedat matnr
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    FROM ekpo
    INTO TABLE it_ekpo.
ENDFORM.                    " DATA_RETRIEVAL
*&      Form BUILD_XLS_DATA_TABLE
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FORM build_xls_data_table.
data: ld_store(50) type c. "Leading zeros
CONSTANTS: con_cret(5) TYPE c VALUE '0D', "OK for non Unicode
             con_tab(5) TYPE c VALUE '09'.   "OK for non Unicode
*If you have Unicode check active in program attributes thnen you will
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*class cl_abap_char_utilities definition load.
*constants:
   con_tab type c value cl_abap_char_utilities=>HORIZONTAL_TAB,
   con_cret type c value cl_abap_char_utilities=>CR_LF.
CONCATENATE 'EBELN' 'EBELP' 'AEDAT' 'MATNR' INTO it_attach SEPARATED BY con_tab.
CONCATENATE con_cret it_attach INTO it_attach.
APPEND it_attach.
LOOP AT it_ekpo INTO wa_charekpo.
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inserts code for excell REPLACE command into ld_store
=REPLACE("00100",1,5,"00100")
    concatenate '=REPLACE("' wa_charekpo-ebelp '",1,5,"'
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concatenate ld_store into .xls file instead of actual value(ebelp)
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DATA: ld_error    TYPE sy-subrc,
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        ld_attdescription TYPE so_obj_nam ,
        ld_attfilename TYPE so_obj_des ,
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ld_mtitle = p_mtitle.
ld_format              = p_format.
ld_attdescription      = p_attdescription.
ld_attfilename         = p_filename.
ld_sender_address      = p_sender_address.
ld_sender_address_type = p_sender_addres_type.
Fill the document data.
w_doc_data-doc_size = 1.
Populate the subject/generic message attributes
w_doc_data-obj_langu = sy-langu.
w_doc_data-obj_name = 'SAPRPT'.
w_doc_data-obj_descr = ld_mtitle .
w_doc_data-sensitivty = 'F'.
Fill the document data and get size of attachment
CLEAR w_doc_data.
READ TABLE it_attach INDEX w_cnt.
w_doc_data-doc_size =
     ( w_cnt - 1 ) * 255 + STRLEN( it_attach ).
w_doc_data-obj_langu = sy-langu.
w_doc_data-obj_name   = 'SAPRPT'.
w_doc_data-obj_descr = ld_mtitle.
w_doc_data-sensitivty = 'F'.
CLEAR t_attachment.
REFRESH t_attachment.
t_attachment[] = pit_attach[].
Describe the body of the message
CLEAR t_packing_list.
REFRESH t_packing_list.
t_packing_list-transf_bin = space.
t_packing_list-head_start = 1.
t_packing_list-head_num = 0.
t_packing_list-body_start = 1.
DESCRIBE TABLE it_message LINES t_packing_list-body_num.
t_packing_list-doc_type = 'RAW'.
APPEND t_packing_list.
Create attachment notification
t_packing_list-transf_bin = 'X'.
t_packing_list-head_start = 1.
t_packing_list-head_num   = 1.
t_packing_list-body_start = 1.
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t_packing_list-doc_type   = ld_format.
t_packing_list-obj_descr = ld_attdescription.
t_packing_list-obj_name   = ld_attfilename.
t_packing_list-doc_size   = t_packing_list-body_num * 255.
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t_receivers-rec_type = 'U'.
t_receivers-com_type = 'INT'.
t_receivers-notif_del = 'X'.
t_receivers-notif_ndel = 'X'.
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ld_error = sy-subrc.
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ENDLOOP.
ENDFORM.
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WAIT UP TO 2 SECONDS.
SUBMIT rsconn01 WITH mode = 'INT'
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*&      Form POPULATE_EMAIL_MESSAGE_BODY
       Populate message body text
form populate_email_message_body.
REFRESH it_message.
it_message = 'Please find attached a list test ekpo records'.
APPEND it_message.
endform.                    " POPULATE_EMAIL_MESSAGE_BODY
regards,
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