Transparent box not showing in Acrobat

I have a customer that created a page in ID CS 4 with a white box (63%Tr) over 2 cmyk pics and a separate box of type laid over the Transparent box w/100k type.
I have checked this file over extensively and see nothing out of the ordinary.
She creates the PDF (Acrobat 6 V 1.5)...no box (We advise a direct export to PDF from ID)
I DL the app files...same thing...
Odd thing tho, I open PDF, clik on/off wireframes in PitStop and box shows up...
Customer states
"CS4 instructs me to make the pdf compatible with Acrobat 4 if I want to be able to print transparencies."
I do not get this warning when creating the PDF
I did create a V1.3 from same file and box is there...
We have changed our workflow to carry live transparencies and have not had any problems for the last 2 years using the Adobe PDF Print Engine vs our original Adobe CPSI RIP.
Anyone have any ideas?
Thanks in advance,
rog

In InDesign go to view> overprint preview. Does the box vanish? if so, it is set to overprint. Go to window> attributes and turn it off.

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