Trash, password and empty bin...

Hi there. I am having issues with the Trash. Each time I want to send a document to the bin, a window pops up and asks for my password. The file is then sent to the Trash but when I open it, it is empty! It should not be doing this, right? I should have to empty the Trash before the documents are deleted...Where have they gone and how can I solve  this issue? Thank you in advance for you help (hopefully)...
P.S I am not a computer person...

Hi there. I am having issues with the Trash. Each time I want to send a document to the bin, a window pops up and asks for my password. The file is then sent to the Trash but when I open it, it is empty! It should not be doing this, right? I should have to empty the Trash before the documents are deleted...Where have they gone and how can I solve  this issue? Thank you in advance for you help (hopefully)...
P.S I am not a computer person...

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