Travel Time Calculation in CRM 2007 Resource Planning Application

Dear all
we are using CRM 2007 RPA to schedule Service Technicians to Service Demands and also want to use the "Schedule" button to automatically have the system create Service Arrangements. We do use WFM Core and not any external tools.
The problem we are having is related to calculating travel time: the system automatically would line-up service arrangement after service arrangement without any time in between. We wonder how we could include travel times or other expected "in-between" times (e.g. customer specific delays) into the scheduling functionality.
Further, if we have the system propose resources for a demand, there is a column "distance" which says "n/a" in all cases - we wonder how we could (without using 3rd party tools), populate this field - and on what basis.
Thank you very much in advance and best regards
Christian

Hi,
How did you solve this issue?
Regards.

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Edited by: Samantak Chatterjee on Sep 11, 2009 9:43 AM

Travel Time Calculation in CRM 2007 Resource Planning Application

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