Treasure or trash

well will my son's favorite present be a treasure or a piece of trash -
i've spent six hours trying the 5 R's as described by the website and nothing works
here's the situation as best i can get it from him - he worked with the ipod very successfully yesterday and most of today around 4 this afternoon he hooked it up to the computer for charging, when he left the computer room and came back in our neighbor (13) was at the computer doing something (?) anyway in addition, my other son had left a computer game in when my other son hooked up the ipod - i don't know if that has anything to do with the ensuing problems - but since then i can't get my the computer to recognize the ipod, the "don't disconnect" screen has been on for hours, i have tried the 5 R's several times, and when i download the update and try to update, it comes back and says there's another program running that's conflicting but there's not another program running - i'm going to bed and if no one can help i'll be seeing my ipod retailer in the morning - and yes i've tried the hold button and the 6-10 second hold of the middle button.
please help!!!!

"In most cases, the sad iPod icon indicates a hardware issue. If you are able to force iPod into Disk Mode, then it may not be a hardware issue, and you should try to restore your iPod with the latest software."
From here >  iPod displays a sad iPod icon

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