Tree tab folders not available in WCS tool

The user was using the folders in My Content tab in contributor Interface (screenshot is attached) . Now the folders are not available in that tab. We have to create\ recover the folders which are deleted. As per the screenshot the 'Correct TAB' image was the one when the folders were available and 'Wrong TAB' is the one now when the folders are not available. We need to create \ recover the folders which are available in correct tab. Please suggest.

Hi,
First of all, can you check the Tree tabs list in Staging environment and compare with QAT environment?
AdminUI -> Admin -> Tree (double-click). Check the list of Tree tabs present in both environment and compare. Is the tree tab which was configured to show in Content Tree are present or not. This is should be same for QAT and Staging environment. If any missing, then you can probably just create same tree tabs which are present in QAT environment or publish them from Development environment.
Second, if tree tab is present in the list, then check if that tree tab is enabled for the Site (if you are using multiple sites, then you have to select all the sites where you want to show Tree Tabs).
Third, check if the user has correct Roles to see the Tree tabs or not. Check the "Required Roles" column for the tree tab and the users Roles.
If all of the above are okay, then you might try to turn on debugging and see while tree tab loads up and check if any errors in java console. Also check few details here - http://docs.oracle.com/cd/E29542_01/doc.1111/e29634/custom_ui.htm#WBCSD2256 which may be helpful.
Regards,
Guddu

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