Trend micro antivirus expired to early!

i got a samsung computer around july 30,2010 and it came with a year antivirus from trend micro and it expired on feb 28,2011. It dosent even scan or protect my computer. need help please ?

Again, Best Buy provides 6 months free of antivirus. The op would need to look at their receipt to see if they paid for a year or just took the free 6 months.
Crystal
Superuser
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While I used to be a Best Buy Employee, I no longer have any affiliation with Best Buy.
My opinions do not in any way shape or form represent Best Buy's Official decisions.

Similar Messages

Trend Micro AntiVirus Renewal

My Trend Micro Antivirus is up for renewal in a few days. It does not give me an option for renewal online, it just wants me do call 1-888-best buy and ask for the subscription software team.
I've tried this and gotten lost in the 'press xx for xx' maze, with no option for "subscription support team" and long waits for an operator. When I did get to an operator, I was just passed onto another menu with no software support team option, and I was disconnected from there.
I
I don't want to spend an hour on the phone trying to talk to someone who knows what's going on. Is there no way to renew online like theere was last year?
Solved!
Go to Solution.

Can you do it through here: http://www.trendmicro.com/buy/us/pcc-us-serial.asp
Crystal
Superuser
Forum Guidelines | Terms & Conditions | Community Guidelines | What is a Superuser?
*Remember to mark your questions solved and click the star to give kudos to show your thanks!*
While I used to be a Best Buy Employee, I no longer have any affiliation with Best Buy.
My opinions do not in any way shape or form represent Best Buy's Official decisions.

I have Trend Micro antivirus for Windows 7, but I am being told it is not compatible with Mozilla 9.1, how do I get an older version or adapt?

I am using a lap top, just reinstalled everything, and now have Firefox 9.1 and am being told it is not compatible with my antivirus, Trend Micro Titanium. I am running Windows 7.

See:
* http://community.trendmicro.com/t5/Home-and-Home-Office-Forum/Read-Me-Before-Posting-Titanium-Hotfixes/m-p/55632

Unable to install Power2Go & Trend Micro antivirus after upgrade to windows 7

Hi. Recently I received my free windows 7 Upgrade Kit from Lenovo. (fulfillment)
Installed it and inserted the driver dvd to install the drivers from the dvd automatically.
Everything went fine but the power2go software wasn't installed.
Downloaded this file from Lenovo's Software & driver website, and during installation it popped up a window saying This product can only be installed on a lenovo desktop. I would dearly like to use this software. Any help is greatly appreciated.
Also, I called tech support, and was advised to go to the same place where I downloaded the file, to file a feedback. However, after entering the 4 paragraph from above along with my contact details, and submit, it gave me a pop-up window saying submit error..
btw, I am using Lenovo Ideacentre A600, and also no idea where to post this question as there isnt a dedicated place to post for A series Ideacentre.

OK, I downloaded winRAR and did as suggested above, and it still did not work. This time it seems to recognize my PC as a Lenovo, but I get error 1719 (unable to find installer) at the end.
I spent almost 2 hours on the phone with tech support, and I still don't have this issue resolved! although the man was very pleasant and had a lot of suggestions, which we tried unsuccessfully. I would love to know if anyone has solved these issues in any way other than re-purchasing the software, which I do not want to do, although it is the obvious solution.
k

Mail attachment quarantined by Trend Micro

Hi,
I am having trouble with an email attachment that I received. I use an icloud email account and am accessing it from the Mail app on my iPhone. The attachment is a PDF file but when I try to open it, the file only contains this message:
"Trend Micro Antivirus has quarantined the previously attached file, if this is a genuine file please contact Consortium Group to have it unblocked."
I do not have any sort of antivirus protection on my phone or on any of my devices. It would seem odd to me if the sender's antivirus would quarantine an outgoing message. So I am struggling to work out where the message was quarantined.
The attachment has also been renamed to:
"TREND_MICRO_ANTIVIRUS_QUARANTINED_ATTACHMENT.TXT"
I don't really want to ask the sender to resend the email because this is rather important and I don't want to seem incompetent and cause a hassle. So that would be a last resort but I may end up with the same result...
I don't know who Consortium Group are or how to contact them. Do they actually have the pre-quarantined attachment that I am after or do they just modify their filters to allow it to be resent correctly?
Any ideas on how to retrieve the attachment? Any clue as to at what stage and why it was quarantined?
Cheers.

Hi,
I am having trouble with an email attachment that I received. I use an icloud email account and am accessing it from the Mail app on my iPhone. The attachment is a PDF file but when I try to open it, the file only contains this message:
"Trend Micro Antivirus has quarantined the previously attached file, if this is a genuine file please contact Consortium Group to have it unblocked."
I do not have any sort of antivirus protection on my phone or on any of my devices. It would seem odd to me if the sender's antivirus would quarantine an outgoing message. So I am struggling to work out where the message was quarantined.
The attachment has also been renamed to:
"TREND_MICRO_ANTIVIRUS_QUARANTINED_ATTACHMENT.TXT"
I don't really want to ask the sender to resend the email because this is rather important and I don't want to seem incompetent and cause a hassle. So that would be a last resort but I may end up with the same result...
I don't know who Consortium Group are or how to contact them. Do they actually have the pre-quarantined attachment that I am after or do they just modify their filters to allow it to be resent correctly?
Any ideas on how to retrieve the attachment? Any clue as to at what stage and why it was quarantined?
Cheers.

Trend Micro & Network Scanning

If you are having trouble scanning from your HP networked printer (wired or wireless) AND you use Trend Micro antivirus software, a Hot Fix has been posted.
Download and install the Hot Fix from:
http://esupport.trendmicro.com/solution/en-us/1058551.aspx
After you install this Hot Fix, restart both your computer and your printer.
Typically, this problem manifests itself by the scan failing to complete after completing 75-90% of the scan, locking up the printer and the computer.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Trend Micro has a record of "false positives". Report the problem to them and let them investigate. Please post your results back in this thread for information for other users.

Trend Micro Titanium Antivirus + Renewal

When I first got my computer early this year Best Buy installed the Trend Micro Titanium Antivirus + on the computer. A window is now popping up on my screen saying I have 17 days left to renew my subscription. When I click on "renew now" it starts to load the subscription login screen, but never loads. I have no way of going ahead and renewing it. Any suggestions on why I might not be able to get that page to load? It just stays as a white screen and loads for only a few seconds before coming to a stop.

I would make sure that your browser is at the most up to date version. If that does not work, as NoNoBadDog stated, try a different web browser. For example: Google Chrome, Firefox, Opera, IE7.
Other things worth trying may be:
-Make sure your computer has the most up to date flash player drivers.
-If using Windows XP make sure you have Service Pack 3 installed.
-Make sure you have a PDF file viewer.
If none of this works, I would go to the Trend Micro forums or have Geek Squad take a look at it. If you purchased Geek Squad Tech Support with your computer and your service is still active Geek Squad will fix your issue for free.
Good Luck!
~Racer
I'm Racer, I'm a Bestbuy employee who volunteers on these boards on my own time. I am not paid for posting here, and you should understand that my opinions are exactly that - opinions. I also do not represent Bestbuy in any way.

Trend Micro Titanium 2012 interferes with Firefox

Recently I had to upgrade from an old version of Trend Micro's anti-virus software to Trend Micro Titanium 2012. Now many Web sites (such as eBay) are not displayed properly in Firefox; the links are just piled up on the left side, and most of the graphics are missing. In addition, PDF files never open; Firefox hangs for several minutes before finally displaying an empty window. Neither of these problems occurs in Internet Explorer, and both cease to occur in Firefox when I disable Trend Micro Titanium 2012.
What can I do to correct this problem? I certainly don't want to stop using Firefox.

Either downgrade to the previous secure version of Firefox which is 3.6.17, or change your antivirus program.
Avast is free and just as good as Trend Micro, if not better: http://www.avast.com/free-antivirus-download
To downgrade, do the following: 
#Go to [http://www.mozilla.com/en-US/firefox/all-older.html Download Firefox v3.6.17] and download it to the desktop. 
#Then go to Add/Remove Programs, scroll down to "Mozilla Firefox" and remove it, choosing to keep your bookmarks, customizations etc., (don't checkmark the box). 
#Then reboot and delete the folder called "Mozilla Firefox" at this location: C:\Program Files\Mozilla Firefox 
#Finally run the installation file you downloaded to the desktop earlier. 
Your bookmarks, customizations etc., are maintained in a different location and will become available to you again once you complete the installation.

Trend Micro Titanium wont work with firefox v4 what can i do

I'm haveing trouble with trend micro and firefox 4 dose not work will what can i do

Either downgrade to the previous secure version of Firefox which is 3.6.17, or change your antivirus program.
Avast is free and just as good as Trend Micro, if not better: http://www.avast.com/free-antivirus-download
To downgrade, do the following: 
#Go to [http://www.mozilla.com/en-US/firefox/all-older.html Download Firefox v3.6.17] and download it to the desktop. 
#Then go to Add/Remove Programs, scroll down to "Mozilla Firefox" and remove it, choosing to keep your bookmarks, customizations etc., (don't checkmark the box). 
#Then reboot and delete the folder called "Mozilla Firefox" at this location: C:\Program Files\Mozilla Firefox 
#Finally run the installation file you downloaded to the desktop earlier. 
Your bookmarks, customizations etc., are maintained in a different location and will become available to you again once you complete the installation.

How do i uninstall this latest version? I have trend micro anti virus and it said you are incompatible at this time. you did not give me a choice of opting out so I am opting out of using firefox since my protection is now gone.

Several days ago firefox wanted to upgrade and I refused because trend micro was not supported. Today it automatically made the change. I have trend micro and your message said it would not work. I would think that an antivirus program would be one of the most important features to be able to work. Either fix it or tell me how to roll back to the other version. If you cannot I am dumping firefox and going back to internet explorer. So for now I am closing this window and using IE untill I hear from you

I've had almost every issue you've had. Finally on Friday the screen blacked out. It was obviously still charged, since I could hear the message ring, but when I tried to light up the display it didn't light so I was unable to get to it unless I removed the battery. Then, as soon as the display timed out, I couldn't get it lit up again without removing battery. I had the same slow movements throughout the display as well as slow text messaging. Every issue you had other than the alarm clock (that always worked well).
I took it in yesterday and, after over an hour spent there with a 'professional', I still had no answers. He told me to come home and copy everything from my sd card to my computer, then re-format my card. Well, my phone didn't even recognize that I had an sd card installed!! Nor did my computer!
So then I got to experimenting...I removed the card and viola!!!!!! The phone worked GREAT! It's never worked so fast! I then installed my husbands sd card to see if it was my phone's card reader or my card. Turns out that the phone still worked great with his card installed and it did recognize his card in my phone. So, my conclusion is that I need a new card. I couldn't believe the difference in speed of everything! It's like a brand new phone!
As for the hard reset...I did that over the weekend, before I could get to a verizon store. It didn't work at all.
I'd say, do the same thing I did and see if that works. Can't hurt!!! Please keep me posted. I'd like to see what you find out
Good Luck!!!!

Trend micro

Hello
We have bought a laptop and trend micro anti-virus +antispyware software about a month ago at Best Buy. Trend micro was already preinstalled on a laptop.
For some reason we needed to reinstall system an a laptop. So after reinstallation we tried to install Trend Micro from the CD that we got from Best Buy
But this time it said that license expires in a month even thought we bought Trend Micro for about $50 and not a trial version.
Can this problem because of the fact that this software is only for 1 personal computer and after system reinstallation it thinks that it is another computer ?
Or what is the reason for it?
Thank you

Not a problem. I would contact the store and let them know that when you purchased the PC, you were not charged for the Trend Micro. I believe we are still offering 6 months free with the purchase of a PC.
Adam
Best Buy Community - Retail, Americas
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Trend Micro Titanium won't open

I've been having trouble with the new antivirus software I put on my mac. Sometimes I can scan the files on my computer and check for clickable links containing viruses, but not always. I haven't been able to open it. I kept getting this message:
iTIS cannot be opened because of a problem.
Check with the developer to make sure iTIS works with this version of Mac OS X. You may need to reinstall the application. Be sure to install any available updates for the application and Mac OS X.
Click Report to see more detailed information and send a report to Apple.
I reinstalled it and updated it, but it still won't open. I'm running Lion, which titanium should be able to work with. I tried opening the 'toolkit' that comes with it, and got this message repeatedly:
Trend Mircro Titanium Diagnostic Toolkit quit unexpectedly
Click Reopen to open the application again. Click Report to see more detailed information and send a report to Apple.
What's going on?

I would recommend uninstalling Trend Micro completely, using the uninstaller in the Trend Micro folder in your Applications folder. Something about the program isn't working on your machine, but it's not worth troubleshooting, because it's not that great at detecting Mac malware. See the results of the tests I ran back in January:
http://www.thesafemac.com/mac-anti-virus-testing-01-2013/
See my Mac Malware Guide for information about protecting yourself from malware, and what anti-virus software to use if you decide you want to install something else.

After installing Trend Macro antivirus, I was unable to install any plugins. I get an "Unexpected Installation Error" message at the end of the installation. Closing the anti-virus does not help.

I have purchased Trend Micro Titanium Maximum Security and am now unable to install any plugins. I have had these plugins before and had no trouble with them but now they have disappeared. I tried closing the antivirus and added mozilla.org to the exceptions list but it did not help.
I have copied the text of the error.
Firefox could not install the file at
https://addons.mozilla.org/firefox/downloads/latest/3006/addon-3006-latest.xpi?src=search
because: Unexpected installation error
Review the Error Console log for more details.
-203

http://kb.mozillazine.org/Unable_to_install_themes_or_extensions_-_Firefox#Unexpected_installation_error_-203

Trend Micro Anti-Spyware not detected by Network Magic

Network Magic reports that anti-spyware is not installed. Trend Micro Titanium is installed and running but not detected by Network Magic. Any help is appreciated.
    Network Magic Version installed: 5.5.9195.0
    The type of connection to the Internet is DSL
    The Brand of Modem is Motorola
    The Brand of Router is Linysys, Model is WRT310N V2 and hard-wired
    The Connection in use on the problem computer: Ethernet Port through M-Board
    Operating system is Windows Xp Home, Service Pack Level 3
    Software Firewall in use: Windows Firewall
     Trend Micro Titanium Anti-Virus Program / Spyware Program is actively protecting computer

Henry4324 wrote:
I have Norton Internet Security and PC Tool Spyware doctor installed on my laptop.  The operating system is Vista 7 home premium. 2 Network magic alerts indicate that my antivirus and antispyware programs are turned off. These alerts refer to the programs that come with the operating system. It does not detect my 3rd party software programs which are up and running with no problems reported. Is there a way fix these alerts.
Hi Henry4324,
I never heard of Vista 7 Home Premium.
Please publish a link to this operating system. Thanks. You may have a bootleg copy. In which Network Magic isn't going to work correctly.
thecreator - Running Network Magic version -5.5..9195.0-Pure0 on Windows XP Home Edition SP 3
Running Network Magic version -5.5.9195.0-Pure0 on Wireless Computer with McAfee Personal Firewall Build 11.5.131 Wireless Computer has D-Link DWA-552 connecting to D-Link DIR-655 A3 Router.

Delete trial trend micro

I can't seem to delete a trial of "Trend micro Smart surfing for Mac' from my computer, the only spot I see it is on the top line of my computer where the Wi-Fi signal is. I looked into my files and I can't find it anywhere.
I want to install my free Norton software from Comcast and it won't do it because of the trend micro is still on my computer. I've gone into my microtrends website and tried all three of their suggestions. But because I can't find microtrends any files anywhere on my computer I don't know what to do. All I know is it is blocking me from installing Norton antivirus software help I am a novice.
any help would be helpful as I have no protection on my computer.
thank you
m

Both Trend Micro Smart Surfing for Mac and the free Norton software from Comcast are completely useless products that will convey no benefit and are only likely to cause problems. If you don't want problems with your Mac install neither one. Ill-conceived "anti-virus" products are the overwhelming cause of Mac-related problems reported on this site.
any help would be helpful as I have no protection on my computer.
This is a popular misconception. OS X already includes everything it needs to protect itself from viruses and malware. Keep it that way with software updates from Apple.
A much better question is "how should I protect my Mac":
Never install any product that claims to "speed up", "clean up", "optimize", or "accelerate" your Mac. Without exception, they will do the opposite.
Never install pirated or "cracked" software, software obtained from dubious websites, or other questionable sources. Illegally obtained software is almost certain to contain malware.
Don’t supply your password in response to a popup window requesting it, unless you know what it is and the reason your credentials are required.
Don’t open email attachments from email addresses that you do not recognize, or click links contained in an email:
Most of these are scams that direct you to fraudulent sites that attempt to convince you to disclose personal information.
Such "phishing" attempts are the 21st century equivalent of a social exploit that has existed since the dawn of civilization. Don’t fall for it.
Apple will never ask you to reveal personal information in an email. If you receive an unexpected email from Apple saying your account will be closed unless you take immediate action, just ignore it. If your iTunes or App Store account becomes disabled for valid reasons, you will know when you try to buy something or log in to this support site, and are unable to.
Don’t install browser extensions unless you understand their purpose. Go to the Safari menu > Preferences > Extensions. If you see any extensions that you do not recognize or understand, simply click the Uninstall button and they will be gone.
Don’t install Java unless you are certain that you need it:
Java, a non-Apple product, is a potential vector for malware. If you are required to use Java, be mindful of that possibility.
Java can be disabled in System Preferences.
Despite its name JavaScript is unrelated to Java. No malware can infect your Mac through JavaScript. It’s OK to leave it enabled.
Block browser popups: Safari menu > Preferences > Security > and check "Block popup windows":
Popup windows are useful and required for some websites, but popups have devolved to become a common means to deliver targeted advertising that you probably do not want.
Popups themselves cannot infect your Mac, but many contain resource-hungry code that will slow down Internet browsing.
If you ever see a popup indicating it detected registry errors, that your Mac is infected with some ick, or that you won some prize, it is 100% fraudulent. Ignore it.
Ignore hyperventilating popular media outlets that thrive by promoting fear and discord with entertainment products arrogantly presented as "news". Learn what real threats actually exist and how to arm yourself against them:
The most serious threat to your data security is phishing. To date, most of these attempts have been pathetic and are easily recognized, but that is likely to change in the future as criminals become more clever.
OS X viruses do not exist, but intentionally malicious or poorly written code, created by either nefarious or inept individuals, is nothing new.
Never install something without first knowing what it is, what it does, how it works, and how to get rid of it when you don’t want it any more.
If you elect to use "anti-virus" software, familiarize yourself with its limitations and potential to cause adverse effects, and apply the principle immediately preceding this one.
Most such utilities will only slow down and destabilize your Mac while they look for viruses that do not exist, conveying no benefit whatsoever - other than to make you "feel good" about security, when you should actually be exercising sound judgment, derived from accurate knowledge, based on verifiable facts.
Do install updates from Apple as they become available. No one knows more about Macs and how to protect them than the company that builds them.
Summary: Use common sense and caution when you use your Mac, just like you would in any social context. There is no product, utility, or magic talisman that can protect you from all the evils of mankind.

Trend micro antivirus expired to early!

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