Trend Micro & Network Scanning

If you are having trouble scanning from your HP networked printer (wired or wireless) AND you use Trend Micro antivirus software, a Hot Fix has been posted.
Download and install the Hot Fix from:
http://esupport.trendmicro.com/solution/en-us/1058551.aspx
After you install this Hot Fix, restart both your computer and your printer.
Typically, this problem manifests itself by the scan failing to complete after completing 75-90% of the scan, locking up the printer and the computer. 
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Trend Micro has a record of "false positives". Report the problem to them and let them investigate. Please post your results back in this thread for information for other users.

Similar Messages

  • Patching JDBC/OCI - Trend Micro Office scan

    Here's one information for any of you trying to patch JDBC/OCI.
    My company is using Trend Micro Office Scan. What I found out today - when downloading patch 9367425 from metalink, Trend Micro will intercept the zip file on the fly, insert it's own classes into the zip, and make oracle java classes dependent on Trend Micro.
    The result is - when this patch is applied on server, OCI is not working any more. The error message is complaining about not being able to find com.trend.iwss.jscan.appscan.runtime.session.
    The solution? Bypass the anti-virus when downloading the patch.

    Adrian,
         If you are running the 4.8.0 NAC Agent we should be releasing a new compliance module within the next week or so.  I am not sure what AV software will be added but there is a good chance this will in in that compliance module update.
    --Jesse

  • NAC Support for Trend Micro Office Scan 10

    Hi Guys,
    Does any one know when will Trend Micro Office Scan 10 be supported on NAC?
    Regards,
    Adrian

    Adrian,
         If you are running the 4.8.0 NAC Agent we should be releasing a new compliance module within the next week or so.  I am not sure what AV software will be added but there is a good chance this will in in that compliance module update.
    --Jesse

  • CSA ver6 or Trend Micro version 8 on UCCX 7x

    Does anyone know if  there are plans to support
    CSA version 6 to handle  Anti virus
    or
    a newer version of Trend  micro Office Scan
    Current supported version is 7.3 which is EOL by Trend Micro

    I doubt it. This product has transitioned to the Linux-based appliance model in 8.0. There isn't a whole lot of testing/development going on with the Windows-based OS model any more.  You would need to ask your Cisco Account Manager for an official answer though.

  • Network Icon red X - NlaSvc service failed - Trend Micro TROJ_Generic.ADV

    Current situation...
    The NlaSvc Service is failing to start. The symptoms on the desktop are a red "X" on the network icon. (The pop-up message is "Connection status: unknown The dependency service or group failed to start." However, the network connection is working OK, but Vista is apparently unable to recognize the network.
    How it started...
    Trend Micro detected a problem:
    "To remove a trojan horse program we need to restart the computer.
    Trojan name: TROJ Generic.ADV
    Restart now | Restart Later"
    On restarting immediately, the entire OS failed and restarted about 4 times. Once boot-up became stable, the network icon contained the red "x", and I eventually discovered the failed NlaSvc.
    I have seen two other posts with the identical problem in http://forums.microsoft.com/TechNet/ShowPost.aspx?PostID=3842672&SiteID=17.
    Both Trend Micro and MBAM scans now say the system is clean from threats.
    Any ideas how to find/repair the problem with NlaSvc?

    How to Delete/Change a System File in Windows Vista (and fix nlasvc.dll)
    Warning: Do not delete system files. Bad things will probably ensue.
    If you need to delete or overwrite a system file in Windows Vista, you'll quickly notice that you cannot delete system files, even as administrator. This is because Windows Vista's system files are owned by the TrustedInstaller service by default, and Windows File Protection will keep them from being overwritten.
    Thankfully, there's a way that you can get around this. You need to take ownership of the files, and then assign yourself rights to delete or modify the file. For this, we'll use the command line.
    Open an administrator command prompt by typing cmd into the start menu search box, and hit the Ctrl+Shift+Enter key combination.
    To take ownership of the file, you'll need to use the takeown command. Here's an example:
    takeown /f C:\Windows\System32\nlasvc.dll
    That will give you ownership of the file, but you still have no rights to delete it. Now you can run the cacls command to give yourself full control rights to the file:
    cacls C:\Windows\System32\nlasvc.dll /G your username:F
    At this point, you should be able to delete the file. If you still can't do so, you may need to reboot into Safe Mode and try it again. For the filename in the example, I was able to overwrite it without safe mode, but your mileage may vary.
    Oncethe file has been replace you should set the permissions back but…
    TrustedInstaller does not exist in the "visible" users and groups as it runs as an NT Service so to restore:
    Right mouse button click on the file and choose Properties
    Click Security tab
    Click Advanced button
    Click Owner tab
    Click Edit button
    Click Other User or Group and type in NT SERVICE\TrustedInstaller
    Press Ok on all dialogs until all property dialogs are closed
    Kind regards
    Terry Downing MBCS CITP MIoD
    Chartered Information Technology Professional

  • Trend Micro Anti-Spyware not detected by Network Magic

    Network Magic reports that anti-spyware is not installed.  Trend Micro Titanium is installed and running but not detected by Network Magic.  Any help is appreciated.
        Network Magic Version installed: 5.5.9195.0
        The type of connection to the Internet is DSL
        The Brand of Modem is Motorola
        The Brand of Router is Linysys, Model is WRT310N V2 and hard-wired
        The Connection in use on the problem computer: Ethernet Port through M-Board
        Operating system is Windows Xp Home, Service Pack Level 3
        Software Firewall in use: Windows Firewall
         Trend Micro Titanium Anti-Virus Program / Spyware Program is actively protecting computer

    Henry4324 wrote:
    I have Norton Internet Security and  PC Tool Spyware doctor installed on my laptop.  The operating system is Vista 7 home premium. 2  Network magic alerts indicate that my antivirus and antispyware programs are turned off. These alerts  refer to the programs that come with the operating system.  It does  not detect my 3rd party software programs which are up and running with no problems reported. Is there a way fix these alerts.    
    Hi Henry4324,
    I never heard of Vista 7 Home Premium.
    Please publish a link to this operating system. Thanks. You may have a bootleg copy. In which Network Magic isn't going to work correctly.
    thecreator - Running Network Magic version -5.5..9195.0-Pure0 on Windows XP Home Edition SP 3
    Running Network Magic version -5.5.9195.0-Pure0 on Wireless Computer with McAfee Personal Firewall Build 11.5.131 Wireless Computer has D-Link DWA-552 connecting to D-Link DIR-655 A3 Router.

  • Trend Micro Internet Security Scan

    I keep getting messages from the Trend Micro Internet Security that came installed on my Dell Studio. Every other boot or so it says there has not been a scan for "days"...and shows the last scan as 1/29/09. The message is that "Trend Micro needs your help to fix a problem..... So I open it up and do a "Fix". It goes through 30-60 minutes, and finds nothing, and never tells me what the problem was that needed fixing. Although I think it is supposed to be scanning automatically, I have executed scans everytime I get this message. However it never changes the last scan date of 1/29/09. The summary says my  protection is "good", and everything is running fine. Any ideas. Thanks
    Ken

    Sounds like Trend is scanning fine. But if it is not updating the last scan is either 1) scan not fully completing.  2)Trend has corrupted files that are not so important that the program stops working
    You said you have a Dell so you might have the discs to reload the program. You would have to uninstall the program and reinstall using the Trend Micro disc and not the OS discs. Unless 1 of those discs says application and drivers.
    --- D

  • PLEASE DO NOT DISABLE MY ADD ONS. INSTEAD AMEND YOUR OWN SOFTWARE. I DO NOT WANT YOU TO DISABLE MY VIRUS SCAN SOFTWARE TREND MICRO ANY LONGER. TREND MICRO IS MORE IMPORTANT TO ME THAN FIREFOX!

    PLEASE DO NOT DISABLE MY ADD ONS. INSTEAD AMEND YOUR OWN SOFTWARE. I DO NOT WANT YOU TO DISABLE MY VIRUS SCAN SOFTWARE TREND MICRO ANY LONGER. TREND MICRO IS MORE IMPORTANT TO ME THAN FIREFOX!

    I assume you're referring to the Add-On Compatibility Checker disabling your extensions when you update?
    To disable Add-On Compatibility Checking you can follow the following steps:
    1) Enter "about:config" into the URL bar (no quotes)
    2) Right click and create a New Boolean
    3) Name it: extensions.checkCompatibility
    4) Set it to: False
    You can now restart Firefox and it will no longer disable your addons.
    Keep in mind that without the Compatibility Checker Firefox can't guarantee that your extensions will work with the latest versions.

  • Firefox blocks file downloads that other browsers allow and when scanned by trends micro anti-virus shows clean. how do I fix this?

    firefox will block about 25% of files downloaded & I have yet to find a file type that WON'T be blocked & once blocked it is blocked every time.

    Does it say:
    Blocked: May contain a virus or spyware — example.com
    That message most likely is generated by the Safe Browsing filter, which is a service based on site reputation data from Google. Something changed recently and this service is blocking many more sites.
    Unlike the download block notice in Google Chrome, Firefox does not currently have a button to override the block. That is under consideration for a future version.
    Currently, the only workaround for this is to temporarily turn off Safe Browsing, do the download, then turn it back on again. Or since you are using a Trend Micro product, you might already have protection against accessing untrustworthy websites in which case you could just turn it off. (Please check your product information.)
    The setting is here:
    "3-bar" menu button (or Tools menu) > Options > Security panel
    It's the checkbox for "Block reported attack sites"
    I have attached a screen shot in case it's helpful.

  • "Website Blocked by Trend Micro Titanium Maximum Security" but i do not have installed any of these. Can browse same page on Chrome wihout any error.

    I have downloaded Firefox Portable Edition 17.0.1 from portableapps.com. And merged it with the TOR button add-on from http://torproject.org/torbutton. Entering http://easy-hide-ip.com/ on the address bar get an error saying "Address:http://easy-hide-ip.com/ is a Dangerous Page. So, Trend Micro has confirmed that this website can transmit malicious software or has been involved in online scams or fraud. Please close this page." But I haven't installed "Trend Micro Titanium Maximum Security" on my system at all.
    One more thing, I can browse http://easy-hide-ip.com on other browser version of Firefox, Chrome, Opera, Safari, Internet Explorer without any errors.
    I don't have any Security system installed like firewall, anti-virus, anti-spyware, etc.

    If you didn't install that software then you may have caught malware.<br />
    You should always have some AV software installed on Windows and at least regularly run scans.
    Do a malware check with some malware scanning programs on the Windows computer.<br />
    You need to scan with all programs because each program detects different malware.<br />
    Make sure that you update each program to get the latest version of their databases before doing a scan.
    *http://www.malwarebytes.org/mbam.php - Malwarebytes' Anti-Malware
    *http://www.superantispyware.com/ - SuperAntispyware
    *http://www.microsoft.com/security/scanner/en-us/default.aspx - Microsoft Safety Scanner
    *http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Windows Defender: Home Page
    *http://www.safer-networking.org/en/index.html - Spybot Search & Destroy
    You can also do a check for a rootkit infection with TDSSKiller.
    *http://support.kaspersky.com/viruses/solutions?qid=208280684
    See also:
    *"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

  • Trend Micro Login error on System reports

    I'm getting a login failed screeen from Trend Micro when the system report tries to load What password is the system looking for ?
    https://services.linksys.com/lela_reporting/lela_reporting.jsp?x=PHg%2BPHU%2BbWlrcm9taWtlQGxpdmUuY29...
    Mikro the Owner of the Linksys BEFCMU10_V4-UG Modem & The BEFSR41v4 Router.

    You go into task then  Setup & review computer reports, uncheck  and clear out the e-mail address, then hit ok
    then you exit network magic and go through and open windows task manager end services on NM services end task on nmctxth
    then restart Network Magic and redo the first part I discribed only now enable by clicking on the box and entering an e-mail address
    don't forget to confirm by checking your e-mail for the confirmation letter
    then in 24hrs it'll be back up.
    If that all don't work it's a current server issue and will be resolved by Monday
    Mikro the Owner of the Linksys BEFCMU10_V4-UG Modem & The BEFSR41v4 Router.

  • Trend Micro Titanium won't open

    I've been having trouble with the new antivirus software I put on my mac. Sometimes I can scan the files on my computer and check for clickable links containing viruses, but not always. I haven't been able to open it. I kept getting this message:
    iTIS cannot be opened because of a problem.
    Check with the developer to make sure iTIS works with this version of Mac OS X. You may need to reinstall the application. Be sure to install any available updates for the application and Mac OS X.
    Click Report to see more detailed information and send a report to Apple.
    I reinstalled it and updated it, but it still won't open. I'm running Lion, which titanium should be able to work with. I tried opening the 'toolkit' that comes with it, and got this message repeatedly:
    Trend Mircro Titanium Diagnostic Toolkit quit unexpectedly
    Click Reopen to open the application again. Click Report to see more detailed information and send a report to Apple.
    What's going on?

    I would recommend uninstalling Trend Micro completely, using the uninstaller in the Trend Micro folder in your Applications folder. Something about the program isn't working on your machine, but it's not worth troubleshooting, because it's not that great at detecting Mac malware. See the results of the tests I ran back in January:
    http://www.thesafemac.com/mac-anti-virus-testing-01-2013/
    See my Mac Malware Guide for information about protecting yourself from malware, and what anti-virus software to use if you decide you want to install something else.

  • Trend Micro Officescan crashes MAX Settings

    Hello,
    we use Trend Micro Officescan on our testmachines. With office scans last update the Measurement and Automation Explorer forgets all alias name of LXI and USB devices, when the computer is rebooted. With import the settings image in MAX everthing runs smoothly again. I know that MAX save its settings in something like a database. Are there any known problems withe MAX database and virus scanners?
    Due to company policy I may not configure trend micro ...
    Best Regards,
    Chris

    For the Project Settings, choose Edit>Project Settings, and you can see them all, with the General Tab (most important), Capture (should not affect your Project), Video Rendering (again, should not have much info for you now), and Default Timeline (defines how the Timeline is set up initially, and not of any real use here).
    Now, and with the Source Files and Project on your E:\, or your external HDD, how much free-space is on your C:\. That can be very important, especially as with only 2GB RAM, you WILL be using your Windows Page File (Virtual Memory) often, and heavily.
    Now, though this is covered in one of the links in the PrE Crashing & Hanging article (Memory & Resources), how is your Page File managed, and is it located on your C:\?
    Also, is your Project file (the PREL) located with the Source Files, on either E:\, or your external HDD? I know that you have tried several locations. Also, where are your Scratch Disks (Edit>Preferences) set to? Those can be very large, and if one has them pointed to a nearly full HDD, can crash things.
    Last, at least for now, is your F:\ your external HDD? If so, it is formatted FAT-32, and that limits file sizes to ~ 4GB. This ARTICLE will tell you how to Convert a FAT-32 HDD to NTSF.
    Good luck,
    Hunt

  • Lost all my google desktop page and email access...again after using Trend Micro System Tuner

    I ran Trend Micro Titanium Maximum Security 2013 System Tuner and lost all the info, gadgets, etc. and even my email (Gmail) access. I was left with a black, blank page. I opened up Google Chrome and everything is still in place. This happened 3 days ago. So, yesterday I ran the system tuner again again as per my own comments from last year....had sorted it out by doing it. Still nothing. This morning.....I opened Firefox (21) and surprisingly had my main desktop page but still without my email. When I tried to open the email on it's own I still got nothing....the computer seemed to try to open it, but got "stuck" and the "loading" bar that goes from left to right never appeared. I could switch to the "slower" HTML version and the mail came up but prefer standard version. Checking on Google Chrome, everything is working just fine. I believe the Firefox Version 21 had only just been updated? Perhaps that is at the core. I really prefer Firefox but will have to continue with Google Chrome until this problem perhaps sorts itself out. Since it is loading properly on Google Chrome I don't want to set everything up again. Any suggestions?

    Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.
    *Hold down the Shift key and left-click the Reload button
    *Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
    *Press "Command + Shift + R" (Mac)
    Clear the cache and the cookies from websites that cause problems.
    "Clear the Cache":
    *Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"
    "Remove Cookies" from sites causing problems:
    *Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

  • Why does firefox v 29 not enable the Trend Micro extension

    Extensions
    Name Version Enabled ID
    Trend Micro BEP Firefox Extension 7.5.0.1137 false [email protected]
    Trend Micro NSC Firefox Extension 6.8.0.1096 false {22C7F6C6-8D67-4534-92B5-529A0EC09405}
    Trend Micro Toolbar 6.0.0.2030 false {22181a4d-af90-4ca3-a569-faed9118d6bc}
    Since the upgrade to v29 I am also getting plagued with advertising pop ups that I cannot disable.

    Do the following:
    * Update to Firefox 30 [[Update Firefox to the latest version]]
    * Scan for malware, [[Troubleshoot Firefox issues caused by malware]]
    * Reset Firefox, [[Reset Firefox – easily fix most problems]]
    * Install Adblock plus, www.adblockplus.org/
    The trend micro extensions are a waste of resources, so don't even bother with them ;)

Maybe you are looking for