Trend Micro Protect Link Reporting

Can a customer get reports from TMicro PLink on web surfing by user, etc.
it is not specifically mentioned anywhere

Tom, Sort of. It has an option to enable a Syslog and Outbound Blocking Event Log; however they would need to be running a remote logging server to get this. Nothing too complicated but would need to be configured internally for them to pull the details from. From there they can view the log files (System, Access, Firewall and VPN logs) page by page as an Administrator to the Protectlink GW app. (View Logs>Policy Enforcement Logs).

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Trend Micro does not report cookies ion firefox, have others reported this problem?

Correction "ion" should be "on". But you'd know that already...
I've downloaded and re-installed FF ( v28.0) and also uninstalled then reinstalled Trend.
*sigh*
I've also gone to the Trend help desk for ...um...help. Yes a desperate move but one does what one does.
*sigh* no intelligible response from them.
If I use IE it (Trend) faithfully reports every cookie - even the ones I choose to trust from their specific sites (newspapers).
Any ideas?
Regards, h2m

hello, i don't know trend micro, so i'm not sure what the "report cookies" fuctionallity really does, however you may be able to achieve the same with the means built directly into firefox: [[Enable and disable cookies that websites use to track your preferences]] & [[Delete cookies to remove the information websites have stored on your computer]]
or have a look through the many privacy related extensions available for firefox: https://addons.mozilla.org/firefox/extensions/privacy-security/

Trend micro rubotted reports malicious dns query when accessing and reading release note page for 3.6.7 update

Trend Micro RUBotted.exe reports the above. The recommended scan, Trend Micro House Call, completes in 2:40 minutes and does not find a bot on my system. I have done the above action twice, (reading and opening release note fixes) and both times the same identical warnings appeared. My system appears to be clean. However, the RUBotted.exe program is designed to flag bot-like behavior, and I think this finding is correct, and not a false-positive.
This only happens when this page is opened, and I therefore think there is an embedded link that cannot be seen, and is run when this page is opened.
I did update to version 3.6.7, but scanned the system before and after I updated to 3.6.7. Results are identical.
== This happened ==
Just once or twice
== I was looking at the latest fixes for Firefox 3.6.7

Trend Micro has a record of "false positives". Report the problem to them and let them investigate. Please post your results back in this thread for information for other users.

On the add-ons screen, I'm getting an indication that my Trend micro sofware is incompatible. What does this mean?

When I open the add-ons screen, I get a faded out message that Trend-Micro NSC Firefox extension is incompatible with Firefox 4. Below it is another faded out message that Trend-micro toolbar is incompatible with Firefox 4.
Do these messages mean that I'm not getting the Trend-Micro protection, or that I just can't open Trend-micro from within Firefox 4?
I've been using Trend-micro for a long time, and I really like it.

No that's wrong, the update for the trend micro toolbar will be issued the second week of JUNE 2011. How do I know this?
http://esupport.trendmicro.com/solution/en-US/1058585.aspx%EF%BB%BF
Says so there. Want more info?
http://community.trendmicro.com/t5/Home-and-Home-Office-Forum/UPDATE-Toolbar-For-Mozilla-Firefox-4-0/td-p/32014/page/4
Hope this helps, because I am one of the people as well with Firefox 4 and no Toolbar.

Any Time I Open iTunes My Computer Comes Up With A Message Saying "Data Execution Prevention - Mircosoft Windows To Help Protect Your Computer, Windows Has Closed This Program" We Have Trend Micro Internet Security Titanium.

Any Time I Open iTunes My Computer Comes Up With A Message Saying "Data Execution Prevention - Mircosoft Windows To Help Protect Your Computer, Windows Has Closed This Program" We Have Trend Micro Internet Security Titanium But It Appears To Be Windows Stopping iTunes.

Right click My Computer > Properties > Advanced > Performance: Settings > Data Execution Prevention > Add iTunes to be let through

Trend Micro Login error on System reports

I'm getting a login failed screeen from Trend Micro when the system report tries to load What password is the system looking for ?
https://services.linksys.com/lela_reporting/lela_reporting.jsp?x=PHg%2BPHU%2BbWlrcm9taWtlQGxpdmUuY29...
Mikro the Owner of the Linksys BEFCMU10_V4-UG Modem & The BEFSR41v4 Router.

You go into task then Setup & review computer reports, uncheck and clear out the e-mail address, then hit ok
then you exit network magic and go through and open windows task manager end services on NM services end task on nmctxth
then restart Network Magic and redo the first part I discribed only now enable by clicking on the box and entering an e-mail address
don't forget to confirm by checking your e-mail for the confirmation letter
then in 24hrs it'll be back up.
If that all don't work it's a current server issue and will be resolved by Monday
Mikro the Owner of the Linksys BEFCMU10_V4-UG Modem & The BEFSR41v4 Router.

Does Trend Micro Web Protection add-on work with Firefox 5??

negotiating the screen changes just to ask a simple question took me through 9 screen changes already!!! why the "screen testing"? I am not trying to get a part in a movie. Simply, when I checked "help", "forum",and now prompted to ask this as a "new" question although I saw in forums 450 or so users complained that their FF4 was not compatible as the last version of 3 was. Without taking 6 hours of searching 25 more screen changes: simply does anyone know if this will crash/hang/send error pages or damage our PC's to have FF5 and this TM security add-on together? thank you for your consideration of my question, and I apologize if my fonts show up on your side and are bothersome. I need them for my vision impairment

NOTE: Firefox 4 and 5 are in the past. Firefox 6 is the current version. Beginning with Firefox 5, the prior version is "abandoned" and will receive no more security or stability updates. The security and stability updates are included in the new version that follows.
As for the screens, the developers of the Firefox help system/forum/knowlegebase are trying to make the system as user-friendly as possible and the work is an on-going process. You are presented with possible posts that match your question so that the few unpaid volunteers here are not excessively over-burdened with questions that have previously been asked and answered. We receive more questions than the few volunteers willing to devote their time to this forum can answer. The search functions on this forum are recognized as "lacking" in many respects and are currently under serious review and re-development. The "Ask a New Question" screens were designed to collect the appropriate information that the unpaid volunteers here need to assist you with finding a solution.
'''Now, on to your real question.'''
The developers of products that install toolbars into Firefox determine with what versions of Firefox those toolbar will work.
*Generally only the toolbar gets disabled in a new version of Firefox and the underlying application continues to function properly. You can post your question(s)/concerns on the Trend Micro forum below for clarification directly from the source (the developer).
*That Firefox version information is coded into the toolbars that they develop '''''and''''' only the developer can change that compatibility information after they complete their testing.
That said, all third-party developers know how/where to find the Firefox release schedule and how/where to find the test (beta) versions of Firefox to use in testing their products for up-coming releases. The beta testing will last several weeks, but it is the developers' responsibility to keep up with the changes in Firefox. Mozilla (Firefox) has made a concerted effort to encourage third-party developers, especially those producing security products (firewalls and AV/AS), to update their products prior to a new Firefox release. A couple of security product vendors were ready on 08-16-2011 when Firefox 6 was released. Several are still working on their updates and do not seem to be concerned about the happiness/unhappiness or the security of their paid or non-paying (free version) customers.
'''''Here is the latest from Trend Micro'''''; the last (7th post) in this thread on the Trend Micro forum is from someone identified as '''''slabster''''' (Customer Service Manager) and was posted 6 hours ago: http://community.trendmicro.com/t5/Home-and-Home-Office-Forum/Firefox-6-amp-TM-Firefox-Extension-6-5-0-1234/td-p/43735
I am not a Trend Micro user and, therefore, do not know what function(s) its toolbar performs. Firefox has built-in Phishing and Malware protection (Safe Browsing) to help keep users away from known malicious websites:
*http://www.mozilla.com/en-US/firefox/phishing-protection/
*Sample warning screens:
**http://www.mozilla.com/firefox/its-a-trap.html
**http://www.mozilla.com/firefox/its-an-attack.html
'''If this reply solves your problem, please click "Solved It" next to this reply when <u>signed-in</u> to the forum.'''

SCCM Endpoint Protection Removal of Trend Micro OfficeScan v10 assistance

Hi,
I just thought i might ask this,
i see that Endpoint Protection has the ability to uninstall "Trend Micro OfficeScan"
We have "Trend Micro OfficeScan 10", we have protected ours with a password,
i would just like to know when i deploy the Endpoint Agent if it still has the ability to uninstall it altough it has a password connected to it
or would i need to manually uninstall it,
On big issue i have is that the password is one of 25 passwords also.
any assistance will do on this.
Kind Regards

It should be able to uninstall TrendMicro. The best thing is to test it against a collection with a few devices. You can control the SCEP installation by creating a custom client setting and deploy that to a test collection - it doesn't have to be a big
bang
Kent Agerlund | My blogs: blog.coretech.dk/kea and
SCUG.dk/ | Twitter:
@Agerlund | Linkedin: Kent Agerlund |
Mastering ConfigMgr 2012 The Fundamentals

The new version says it won't support Trend Micro; am i without protection from trend in this case?

I use Trend Micro as my internet protection. I downloaded the newest version of Firefox and am getting the message when i list my add on(s) that it is not supported by the newest version. Does this mean when I use my Firefox browser i am completely unprotected by my Trend program? I appreciate any help possible and willingly acknowledge I am fairly stupid about these things.

See [[/questions/867054]]

How well does Trend Micro work to protect my Mac? My OS is Lion.

How does Trend Micro work to protect my Mac? My OS is Lion.

I don't have any on my Macs nor do the users I help to support.
Tell them it is a Mac thing.
Allan

How do i uninstall this latest version? I have trend micro anti virus and it said you are incompatible at this time. you did not give me a choice of opting out so I am opting out of using firefox since my protection is now gone.

Several days ago firefox wanted to upgrade and I refused because trend micro was not supported. Today it automatically made the change. I have trend micro and your message said it would not work. I would think that an antivirus program would be one of the most important features to be able to work. Either fix it or tell me how to roll back to the other version. If you cannot I am dumping firefox and going back to internet explorer. So for now I am closing this window and using IE untill I hear from you

I've had almost every issue you've had. Finally on Friday the screen blacked out. It was obviously still charged, since I could hear the message ring, but when I tried to light up the display it didn't light so I was unable to get to it unless I removed the battery. Then, as soon as the display timed out, I couldn't get it lit up again without removing battery. I had the same slow movements throughout the display as well as slow text messaging. Every issue you had other than the alarm clock (that always worked well).
I took it in yesterday and, after over an hour spent there with a 'professional', I still had no answers. He told me to come home and copy everything from my sd card to my computer, then re-format my card. Well, my phone didn't even recognize that I had an sd card installed!! Nor did my computer!
So then I got to experimenting...I removed the card and viola!!!!!! The phone worked GREAT! It's never worked so fast! I then installed my husbands sd card to see if it was my phone's card reader or my card. Turns out that the phone still worked great with his card installed and it did recognize his card in my phone. So, my conclusion is that I need a new card. I couldn't believe the difference in speed of everything! It's like a brand new phone!
As for the hard reset...I did that over the weekend, before I could get to a verizon store. It didn't work at all.
I'd say, do the same thing I did and see if that works. Can't hurt!!! Please keep me posted. I'd like to see what you find out
Good Luck!!!!

Trend Micro Titanium won't open

I've been having trouble with the new antivirus software I put on my mac. Sometimes I can scan the files on my computer and check for clickable links containing viruses, but not always. I haven't been able to open it. I kept getting this message:
iTIS cannot be opened because of a problem.
Check with the developer to make sure iTIS works with this version of Mac OS X. You may need to reinstall the application. Be sure to install any available updates for the application and Mac OS X.
Click Report to see more detailed information and send a report to Apple.
I reinstalled it and updated it, but it still won't open. I'm running Lion, which titanium should be able to work with. I tried opening the 'toolkit' that comes with it, and got this message repeatedly:
Trend Mircro Titanium Diagnostic Toolkit quit unexpectedly
Click Reopen to open the application again. Click Report to see more detailed information and send a report to Apple.
What's going on?

I would recommend uninstalling Trend Micro completely, using the uninstaller in the Trend Micro folder in your Applications folder. Something about the program isn't working on your machine, but it's not worth troubleshooting, because it's not that great at detecting Mac malware. See the results of the tests I ran back in January:
http://www.thesafemac.com/mac-anti-virus-testing-01-2013/
See my Mac Malware Guide for information about protecting yourself from malware, and what anti-virus software to use if you decide you want to install something else.

Trend Micro Anti-Spyware not detected by Network Magic

Network Magic reports that anti-spyware is not installed. Trend Micro Titanium is installed and running but not detected by Network Magic. Any help is appreciated.
    Network Magic Version installed: 5.5.9195.0
    The type of connection to the Internet is DSL
    The Brand of Modem is Motorola
    The Brand of Router is Linysys, Model is WRT310N V2 and hard-wired
    The Connection in use on the problem computer: Ethernet Port through M-Board
    Operating system is Windows Xp Home, Service Pack Level 3
    Software Firewall in use: Windows Firewall
     Trend Micro Titanium Anti-Virus Program / Spyware Program is actively protecting computer

Henry4324 wrote:
I have Norton Internet Security and PC Tool Spyware doctor installed on my laptop.  The operating system is Vista 7 home premium. 2 Network magic alerts indicate that my antivirus and antispyware programs are turned off. These alerts refer to the programs that come with the operating system. It does not detect my 3rd party software programs which are up and running with no problems reported. Is there a way fix these alerts.
Hi Henry4324,
I never heard of Vista 7 Home Premium.
Please publish a link to this operating system. Thanks. You may have a bootleg copy. In which Network Magic isn't going to work correctly.
thecreator - Running Network Magic version -5.5..9195.0-Pure0 on Windows XP Home Edition SP 3
Running Network Magic version -5.5.9195.0-Pure0 on Wireless Computer with McAfee Personal Firewall Build 11.5.131 Wireless Computer has D-Link DWA-552 connecting to D-Link DIR-655 A3 Router.

Delete trial trend micro

I can't seem to delete a trial of "Trend micro Smart surfing for Mac' from my computer, the only spot I see it is on the top line of my computer where the Wi-Fi signal is. I looked into my files and I can't find it anywhere.
I want to install my free Norton software from Comcast and it won't do it because of the trend micro is still on my computer. I've gone into my microtrends website and tried all three of their suggestions. But because I can't find microtrends any files anywhere on my computer I don't know what to do. All I know is it is blocking me from installing Norton antivirus software help I am a novice.
any help would be helpful as I have no protection on my computer.
thank you
m

Both Trend Micro Smart Surfing for Mac and the free Norton software from Comcast are completely useless products that will convey no benefit and are only likely to cause problems. If you don't want problems with your Mac install neither one. Ill-conceived "anti-virus" products are the overwhelming cause of Mac-related problems reported on this site.
any help would be helpful as I have no protection on my computer.
This is a popular misconception. OS X already includes everything it needs to protect itself from viruses and malware. Keep it that way with software updates from Apple.
A much better question is "how should I protect my Mac":
Never install any product that claims to "speed up", "clean up", "optimize", or "accelerate" your Mac. Without exception, they will do the opposite.
Never install pirated or "cracked" software, software obtained from dubious websites, or other questionable sources. Illegally obtained software is almost certain to contain malware.
Don’t supply your password in response to a popup window requesting it, unless you know what it is and the reason your credentials are required.
Don’t open email attachments from email addresses that you do not recognize, or click links contained in an email:
Most of these are scams that direct you to fraudulent sites that attempt to convince you to disclose personal information.
Such "phishing" attempts are the 21st century equivalent of a social exploit that has existed since the dawn of civilization. Don’t fall for it.
Apple will never ask you to reveal personal information in an email. If you receive an unexpected email from Apple saying your account will be closed unless you take immediate action, just ignore it. If your iTunes or App Store account becomes disabled for valid reasons, you will know when you try to buy something or log in to this support site, and are unable to.
Don’t install browser extensions unless you understand their purpose. Go to the Safari menu > Preferences > Extensions. If you see any extensions that you do not recognize or understand, simply click the Uninstall button and they will be gone.
Don’t install Java unless you are certain that you need it:
Java, a non-Apple product, is a potential vector for malware. If you are required to use Java, be mindful of that possibility.
Java can be disabled in System Preferences.
Despite its name JavaScript is unrelated to Java. No malware can infect your Mac through JavaScript. It’s OK to leave it enabled.
Block browser popups: Safari menu > Preferences > Security > and check "Block popup windows":
Popup windows are useful and required for some websites, but popups have devolved to become a common means to deliver targeted advertising that you probably do not want.
Popups themselves cannot infect your Mac, but many contain resource-hungry code that will slow down Internet browsing.
If you ever see a popup indicating it detected registry errors, that your Mac is infected with some ick, or that you won some prize, it is 100% fraudulent. Ignore it.
Ignore hyperventilating popular media outlets that thrive by promoting fear and discord with entertainment products arrogantly presented as "news". Learn what real threats actually exist and how to arm yourself against them:
The most serious threat to your data security is phishing. To date, most of these attempts have been pathetic and are easily recognized, but that is likely to change in the future as criminals become more clever.
OS X viruses do not exist, but intentionally malicious or poorly written code, created by either nefarious or inept individuals, is nothing new.
Never install something without first knowing what it is, what it does, how it works, and how to get rid of it when you don’t want it any more.
If you elect to use "anti-virus" software, familiarize yourself with its limitations and potential to cause adverse effects, and apply the principle immediately preceding this one.
Most such utilities will only slow down and destabilize your Mac while they look for viruses that do not exist, conveying no benefit whatsoever - other than to make you "feel good" about security, when you should actually be exercising sound judgment, derived from accurate knowledge, based on verifiable facts.
Do install updates from Apple as they become available. No one knows more about Macs and how to protect them than the company that builds them.
Summary: Use common sense and caution when you use your Mac, just like you would in any social context. There is no product, utility, or magic talisman that can protect you from all the evils of mankind.

Question about Trend Micro renewal...

My Trend Micro was just renewed this past weekend. It was all confirmed, etc. through Best Buy. When I go to my security status in Vista, it shows Firewall is on (green), Automatic Updating is on (green), but then is shows the Malware Protection in yellow, and this is what is says.
"Malware Protection" (yellow)           Check settings
Virus protection
Trend Micro Internet Security is on but is reporting its status to Windows Security Center in a format that is no longer supported. Use the program's automatic updating feature, or contact the program manufacturer for an updated version.
I update every time I start the computer, and do a quick scan. Even with the automatic scans and updates.  How do I remedy this?   Thanks for any info!

Thank you for your response. I've already done just what you said, and was referred to the Geek Squad. He walked me through the long process of uninstalling and reinstalling the Trend Micro service. He was very polite and helpful. I'm still curious about what happened, when this "automatic renewal" was done. After reinstalling Trend Micro thru Geek Squad,  it seemed to be a newer version of Trend Micro. The "automatic renewal" one was the same as before. This newest one had some different features, etc., and it was compatible with the malware security problem that I posted about.   I am wondering why this newer version wasn't installed thru the automatic renewal?

Trend Micro Protect Link Reporting

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