Trend Micro ProtectLink Troubleshooting

I activated a 30 day trial of ProtectLink Gateway on my RV042, but after 4 days the router is just blocking all websites. In fact, I bought 7 units of the RV042 to connect gateway-to-gateway our 6 branch offices. I don't know why the routers work right at the begin and after is blocking all URLs. Well, I need to use a dynamic URL and email scanning. If this software works well, I really like to purchase 60 full subscriptions. Could you help me?

Thanks for passing back this result. Fact is, I worked with Trend and Cisco development on this issue last night in my lab, where I also have an SA 540 with PLG services (Content by category filtering and web reputation; not the email and I noticed this started happening to me too...
So your confirmation rules out the complexity or environment in my lab, so we know its not isolated to me ;-)
SO while I am happy to hear the news, I am sad and sorry for the temporary workaround, which I discovered through trial and error and seems to work for now. Yes, we will fix this. The PM i also aware of this as is involved and might add stimulated the resources to work on it with me last night. He is a good man (he is also a Steve) Stay tuned....

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Trend Micro Titanium won't open

I've been having trouble with the new antivirus software I put on my mac. Sometimes I can scan the files on my computer and check for clickable links containing viruses, but not always. I haven't been able to open it. I kept getting this message:
iTIS cannot be opened because of a problem.
Check with the developer to make sure iTIS works with this version of Mac OS X. You may need to reinstall the application. Be sure to install any available updates for the application and Mac OS X.
Click Report to see more detailed information and send a report to Apple.
I reinstalled it and updated it, but it still won't open. I'm running Lion, which titanium should be able to work with. I tried opening the 'toolkit' that comes with it, and got this message repeatedly:
Trend Mircro Titanium Diagnostic Toolkit quit unexpectedly
Click Reopen to open the application again. Click Report to see more detailed information and send a report to Apple.
What's going on?

I would recommend uninstalling Trend Micro completely, using the uninstaller in the Trend Micro folder in your Applications folder. Something about the program isn't working on your machine, but it's not worth troubleshooting, because it's not that great at detecting Mac malware. See the results of the tests I ran back in January:
http://www.thesafemac.com/mac-anti-virus-testing-01-2013/
See my Mac Malware Guide for information about protecting yourself from malware, and what anti-virus software to use if you decide you want to install something else.

Why does firefox v 29 not enable the Trend Micro extension

Extensions
Name Version Enabled ID
Trend Micro BEP Firefox Extension 7.5.0.1137 false [email protected]
Trend Micro NSC Firefox Extension 6.8.0.1096 false {22C7F6C6-8D67-4534-92B5-529A0EC09405}
Trend Micro Toolbar 6.0.0.2030 false {22181a4d-af90-4ca3-a569-faed9118d6bc}
Since the upgrade to v29 I am also getting plagued with advertising pop ups that I cannot disable.

Do the following:
* Update to Firefox 30 [[Update Firefox to the latest version]]
* Scan for malware, [[Troubleshoot Firefox issues caused by malware]]
* Reset Firefox, [[Reset Firefox – easily fix most problems]]
* Install Adblock plus, www.adblockplus.org/
The trend micro extensions are a waste of resources, so don't even bother with them ;)

Why is my mouse/cursor eratic and scrolling is jumpy. It is my first firefox install (v12), no plugins, cache empty. XP machine, SP3, Trend micro security

This unusable. Mouse pauses, then jumps. Difficult to even fill out this form and click "buttons". Scrolling jerky, but I tend to think it's only tracking the mouse irregularity. Keyboard characters in text box seem slightly delayed.
Temporarily disabled Trend Micro, but this had no effect.

Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).
*Don't make any changes on the Safe mode start window.
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
Create a new profile as a test to check if your current profile is causing the problems.
See "Basic Troubleshooting: Make a new profile":
*https://support.mozilla.org/kb/Basic+Troubleshooting#w_8-make-a-new-profile
There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.
If the new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.
See:
*http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

IOS web content filtering cannot get trend micro filter

hi, i just wondering how really i can get my router's content filtering connect to trps.trendmicro.com server again. previously it was success to get connect to the server, after i doing some changes on my zone-pair firewall then it cannot connect to the trend micro server anymore.
sh ip trm subscription status showing that i successfully connected and registerd
all the installation guide is doing accordingly,then i turn on my debug crypto pli validation and debug ip trm detail, all showing success connection to trendmicro site.
parameter-map type trend-global <param> are pointing to the trps.trendmicro.com, my class-map and policy-map didn't have any changes since last success connection.
zone-pair setting also attach with the right policy-map that serve for service-policy urlfilter <name>
overall, after my zone-pair firewall is UP again, then my web content filtering is gone, while registeration is made..
anyone have any idea what really happen?
thanks
Noel

Hi Yongkhang,
I think in order to figure out what is happening, we need to troubleshoot and see the config, data and other show commands. I'm not sure if you would feel comfortable posting that here. Therefore, i think its best to open up a case with tac on it so that it can be troubleshot to see why you cant access the trend micro server.
can you let me know what you mean by when you turn on your ZBF, your web content filtering is gone. Are you saying, when you turn on zbf, the web content filtering is no longer blocking or allowing sites?
have you ran the following debugs?
debug ip urlfilter detail
debug ip urlfilter event
debug ip url filter function-trace
also, what does this show:
show policy-map type inspect zone-pair urlfilter
Are you sure you have the class maps in the proper order since its processed sequentially..
regards,
scott

The Trend Micro NSC extension 6.5.0.1234 I installed, shows incompatable, on Firefox 6.0.2 and disabled? How do I fix this problem? .2

The Trend Micro software runs and takes updates, but it does not pick up any viruses. I looked under troubleshooting and it shows the extension is disabled. I am concerned that my computer is open to damage from malicious software. I am looking for a patch or update to enable the Trend Micro software.
Yours Truly
Steve

-> Close Firefox (click '''Firefox''' button and click '''Exit''' OR File Menu -> Exit)
-> Start Firefox in Safe Mode by Holding down the '''Option''' key while starting your Mozilla Firefox application. (If the Profile Manager opens, select a profile and then hold down the '''Option''' key again while clicking the button to start Firefox.)
* As an alternate method, go to Utilities (in the Applications folder) and open Terminal, then run:
** /Applications/Firefox.app/Contents/MacOS/firefox-bin -safe-mode
-> Firefox Safe Mode window will appear -> DON'T SELECT ANY OPTIONS, just click '''Continue in Safe Mode'''
Now try to download Firefox while you are using Firefox Safe Mode. Check and tell if its working.

I have Trend Micro antivirus for Windows 7, but I am being told it is not compatible with Mozilla 9.1, how do I get an older version or adapt?

I am using a lap top, just reinstalled everything, and now have Firefox 9.1 and am being told it is not compatible with my antivirus, Trend Micro Titanium. I am running Windows 7.

See:
* http://community.trendmicro.com/t5/Home-and-Home-Office-Forum/Read-Me-Before-Posting-Titanium-Hotfixes/m-p/55632

How do i uninstall this latest version? I have trend micro anti virus and it said you are incompatible at this time. you did not give me a choice of opting out so I am opting out of using firefox since my protection is now gone.

Several days ago firefox wanted to upgrade and I refused because trend micro was not supported. Today it automatically made the change. I have trend micro and your message said it would not work. I would think that an antivirus program would be one of the most important features to be able to work. Either fix it or tell me how to roll back to the other version. If you cannot I am dumping firefox and going back to internet explorer. So for now I am closing this window and using IE untill I hear from you

I've had almost every issue you've had. Finally on Friday the screen blacked out. It was obviously still charged, since I could hear the message ring, but when I tried to light up the display it didn't light so I was unable to get to it unless I removed the battery. Then, as soon as the display timed out, I couldn't get it lit up again without removing battery. I had the same slow movements throughout the display as well as slow text messaging. Every issue you had other than the alarm clock (that always worked well).
I took it in yesterday and, after over an hour spent there with a 'professional', I still had no answers. He told me to come home and copy everything from my sd card to my computer, then re-format my card. Well, my phone didn't even recognize that I had an sd card installed!! Nor did my computer!
So then I got to experimenting...I removed the card and viola!!!!!! The phone worked GREAT! It's never worked so fast! I then installed my husbands sd card to see if it was my phone's card reader or my card. Turns out that the phone still worked great with his card installed and it did recognize his card in my phone. So, my conclusion is that I need a new card. I couldn't believe the difference in speed of everything! It's like a brand new phone!
As for the hard reset...I did that over the weekend, before I could get to a verizon store. It didn't work at all.
I'd say, do the same thing I did and see if that works. Can't hurt!!! Please keep me posted. I'd like to see what you find out
Good Luck!!!!

When we installed Firefox 4.0, found it is not compatible with Trend Micro. How can I go back to the older version of Firefox until Trend builds a compatible version??

On add-ons manager, I see that Trend Micro NSC Firefox Extention 6.5.0.1234 is not compatible with Firefox 4.0.1. I have contacted Trend and been told that their builders have not yet created a product that is compatible. I think this means that I should revert to an older version of Firefox until my internet security is updated. How do I do this? I'm clueless. :) Or, is there a better solution?

http://support.mozilla.com/en-US/kb/Installing+a+previous+version+of+Firefox
http://www.mozilla.com/en-US/firefox/all-older.html

Installed Trend Micro Smart Surfing on new MacBook Pro and now it has caused error that won't let computer boot up. How do I get it to a point that I can delete program?

Installed Trend Micro Smart Surfing on new MacBook Pro and now it has caused error that won't let computer boot up. How do I get it to a point that I can delete program?

Try booting up in Safe mode (holding down the Shift key while booting). If the software came with an unistaller, use it to remove alll traces of the software - it's nothing that you need and, as you've experienced, can do more actual hard than good (as is the case with most software of this type). When you're booted in Safe Mode, if you can't run an uninstaller, at least check to make sure that there are no Trend Micro items that are set for automatic log in, at least.
Clinton

ISE with Trend Micro OfficeScan supported version

Hi.
My customer have plan to install ISE with Trend Micro OfficeScan 10.5 as NAC solution.
I confirmed below supported AV/AS Products list.
Server side Trend Micro OfficeScan Corporate Edition 10.x is not included.
But Client side Trend Micro OfficeScan Client 10.x is incduled.
What this means?
Trend Micro OfficeScan Client 10.x 4.9.0.28 / 3.4.21.1 4.9.0.28 / 3.4.21.1 yes
Trend Micro OfficeScan Client 5.x 4.9.0.28 / 3.4.21.1 4.9.0.28 / 3.4.21.1 yes
Trend Micro OfficeScan Client 6.x 4.9.0.28 / 3.4.21.1 4.9.0.28 / 3.4.21.1 yes
Trend Micro OfficeScan Client 7.85.x 4.9.0.28 / 3.4.21.1 4.9.0.28 / 3.4.21.1 -
Trend Micro OfficeScan Client 7.x 4.9.0.28 / 3.4.21.1 4.9.0.28 / 3.4.21.1 yes
Trend Micro OfficeScan Client 8.x 4.9.0.28 / 3.4.21.1 4.9.0.28 / 3.4.21.1 yes
Trend Micro OfficeScan Corporate Edition 5.x 4.9.0.28 / 3.4.21.1 4.9.0.28 / 3.4.21.1 yes
Trend Micro OfficeScan Corporate Edition 6.x 4.9.0.28 / 3.4.21.1 4.9.0.28 / 3.4.21.1 yes
Trend Micro OfficeScan Corporate Edition 7.x 4.9.0.28 / 3.4.21.1 4.9.0.28 / 3.4.21.1 yes
Cisco Identity Services Engine Supported Windows AV/AS Products Compliance Module Version 3.5.2221.2
http://www.cisco.com/en/US/docs/security/ise/ComplianceModule/win-avas-3_5_2221_2.pdf
Regards,
Miyazaki

http://support.mozilla.com/en-US/kb/Installing+a+previous+version+of+Firefox
http://www.mozilla.com/en-US/firefox/all-older.html

Any Time I Open iTunes My Computer Comes Up With A Message Saying "Data Execution Prevention - Mircosoft Windows To Help Protect Your Computer, Windows Has Closed This Program" We Have Trend Micro Internet Security Titanium.

Any Time I Open iTunes My Computer Comes Up With A Message Saying "Data Execution Prevention - Mircosoft Windows To Help Protect Your Computer, Windows Has Closed This Program" We Have Trend Micro Internet Security Titanium But It Appears To Be Windows Stopping iTunes.

Right click My Computer > Properties > Advanced > Performance: Settings > Data Execution Prevention > Add iTunes to be let through

Mail attachment quarantined by Trend Micro

Hi,
I am having trouble with an email attachment that I received. I use an icloud email account and am accessing it from the Mail app on my iPhone. The attachment is a PDF file but when I try to open it, the file only contains this message:
"Trend Micro Antivirus has quarantined the previously attached file, if this is a genuine file please contact Consortium Group to have it unblocked."
I do not have any sort of antivirus protection on my phone or on any of my devices. It would seem odd to me if the sender's antivirus would quarantine an outgoing message. So I am struggling to work out where the message was quarantined.
The attachment has also been renamed to:
"TREND_MICRO_ANTIVIRUS_QUARANTINED_ATTACHMENT.TXT"
I don't really want to ask the sender to resend the email because this is rather important and I don't want to seem incompetent and cause a hassle. So that would be a last resort but I may end up with the same result...
I don't know who Consortium Group are or how to contact them. Do they actually have the pre-quarantined attachment that I am after or do they just modify their filters to allow it to be resent correctly?
Any ideas on how to retrieve the attachment? Any clue as to at what stage and why it was quarantined?
Cheers.

Hi,
I am having trouble with an email attachment that I received. I use an icloud email account and am accessing it from the Mail app on my iPhone. The attachment is a PDF file but when I try to open it, the file only contains this message:
"Trend Micro Antivirus has quarantined the previously attached file, if this is a genuine file please contact Consortium Group to have it unblocked."
I do not have any sort of antivirus protection on my phone or on any of my devices. It would seem odd to me if the sender's antivirus would quarantine an outgoing message. So I am struggling to work out where the message was quarantined.
The attachment has also been renamed to:
"TREND_MICRO_ANTIVIRUS_QUARANTINED_ATTACHMENT.TXT"
I don't really want to ask the sender to resend the email because this is rather important and I don't want to seem incompetent and cause a hassle. So that would be a last resort but I may end up with the same result...
I don't know who Consortium Group are or how to contact them. Do they actually have the pre-quarantined attachment that I am after or do they just modify their filters to allow it to be resent correctly?
Any ideas on how to retrieve the attachment? Any clue as to at what stage and why it was quarantined?
Cheers.

I installed Firefox 4 and it's telling me that the Trend Micro NCS extension is not compatible.

1. What is the NCS extension? I have no idea. Is it necessary?
2. Does this compromise my computer in an IMPORTANT way when surfing the internet? If so, then how do I go back to the previous version.
3. Please don't tell me to go to Trend Micro's site. I did, and they have no information whatsoever.
Thank you.

Please help!

Compatibility of Firefox 6 with Trend Micro titanium - how can I make them work together? My OS is Win XP (service pack 2 & 3)

Compatibility of Firefox 6 with Trend Micro titanium - how can I make them work together?
I have not downloaded FF6 yet because it is not compatible with my virus software - has this changed? If not, is there a simple "fix" or workaround?
Thanks.

Found the following on the TrendMicro forum:
*TrendMicro forum: http://community.trendmicro.com/
*Found fix in this thread: http://community.trendmicro.com/t5/Home-and-Home-Office-Forum/Firefox-6-amp-TM-Firefox-Extension-6-5-0-1234/td-p/43735 (posted by PartyJetsetGo, Customer Service Manager)
*[Hot Fix] B1306: http://esupport.trendmicro.com/solution/en-us/1059243.aspx
'''If this reply solves your problem, please click "Solved It" next to this reply when <u>signed-in</u> to the forum.'''

Trend Micro ProtectLink Troubleshooting

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