Trend Micro Titanium won't open

I've been having trouble with the new antivirus software I put on my mac. Sometimes I can scan the files on my computer and check for clickable links containing viruses, but not always. I haven't been able to open it. I kept getting this message:
iTIS cannot be opened because of a problem.
Check with the developer to make sure iTIS works with this version of Mac OS X. You may need to reinstall the application. Be sure to install any available updates for the application and Mac OS X.
Click Report to see more detailed information and send a report to Apple.
I reinstalled it and updated it, but it still won't open. I'm running Lion, which titanium should be able to work with. I tried opening the 'toolkit' that comes with it, and got this message repeatedly:
Trend Mircro Titanium Diagnostic Toolkit quit unexpectedly
Click Reopen to open the application again. Click Report to see more detailed information and send a report to Apple.
What's going on?

I would recommend uninstalling Trend Micro completely, using the uninstaller in the Trend Micro folder in your Applications folder. Something about the program isn't working on your machine, but it's not worth troubleshooting, because it's not that great at detecting Mac malware. See the results of the tests I ran back in January:
http://www.thesafemac.com/mac-anti-virus-testing-01-2013/
See my Mac Malware Guide for information about protecting yourself from malware, and what anti-virus software to use if you decide you want to install something else.

Similar Messages

Trend Micro Titanium 2012 interferes with Firefox

Recently I had to upgrade from an old version of Trend Micro's anti-virus software to Trend Micro Titanium 2012. Now many Web sites (such as eBay) are not displayed properly in Firefox; the links are just piled up on the left side, and most of the graphics are missing. In addition, PDF files never open; Firefox hangs for several minutes before finally displaying an empty window. Neither of these problems occurs in Internet Explorer, and both cease to occur in Firefox when I disable Trend Micro Titanium 2012.
What can I do to correct this problem? I certainly don't want to stop using Firefox.

Either downgrade to the previous secure version of Firefox which is 3.6.17, or change your antivirus program.
Avast is free and just as good as Trend Micro, if not better: http://www.avast.com/free-antivirus-download
To downgrade, do the following: 
#Go to [http://www.mozilla.com/en-US/firefox/all-older.html Download Firefox v3.6.17] and download it to the desktop. 
#Then go to Add/Remove Programs, scroll down to "Mozilla Firefox" and remove it, choosing to keep your bookmarks, customizations etc., (don't checkmark the box). 
#Then reboot and delete the folder called "Mozilla Firefox" at this location: C:\Program Files\Mozilla Firefox 
#Finally run the installation file you downloaded to the desktop earlier. 
Your bookmarks, customizations etc., are maintained in a different location and will become available to you again once you complete the installation.

Compatibility of Firefox 6 with Trend Micro titanium - how can I make them work together? My OS is Win XP (service pack 2 & 3)

Compatibility of Firefox 6 with Trend Micro titanium - how can I make them work together?
I have not downloaded FF6 yet because it is not compatible with my virus software - has this changed? If not, is there a simple "fix" or workaround?
Thanks.

Found the following on the TrendMicro forum:
*TrendMicro forum: http://community.trendmicro.com/
*Found fix in this thread: http://community.trendmicro.com/t5/Home-and-Home-Office-Forum/Firefox-6-amp-TM-Firefox-Extension-6-5-0-1234/td-p/43735 (posted by PartyJetsetGo, Customer Service Manager)
*[Hot Fix] B1306: http://esupport.trendmicro.com/solution/en-us/1059243.aspx
'''If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.'''

"Website Blocked by Trend Micro Titanium Maximum Security" but i do not have installed any of these. Can browse same page on Chrome wihout any error.

I have downloaded Firefox Portable Edition 17.0.1 from portableapps.com. And merged it with the TOR button add-on from http://torproject.org/torbutton. Entering http://easy-hide-ip.com/ on the address bar get an error saying "Address:http://easy-hide-ip.com/ is a Dangerous Page. So, Trend Micro has confirmed that this website can transmit malicious software or has been involved in online scams or fraud. Please close this page." But I haven't installed "Trend Micro Titanium Maximum Security" on my system at all.
One more thing, I can browse http://easy-hide-ip.com on other browser version of Firefox, Chrome, Opera, Safari, Internet Explorer without any errors.
I don't have any Security system installed like firewall, anti-virus, anti-spyware, etc.

If you didn't install that software then you may have caught malware. 
You should always have some AV software installed on Windows and at least regularly run scans.
Do a malware check with some malware scanning programs on the Windows computer. 
You need to scan with all programs because each program detects different malware. 
Make sure that you update each program to get the latest version of their databases before doing a scan.
*http://www.malwarebytes.org/mbam.php - Malwarebytes' Anti-Malware
*http://www.superantispyware.com/ - SuperAntispyware
*http://www.microsoft.com/security/scanner/en-us/default.aspx - Microsoft Safety Scanner
*http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Windows Defender: Home Page
*http://www.safer-networking.org/en/index.html - Spybot Search & Destroy
You can also do a check for a rootkit infection with TDSSKiller.
*http://support.kaspersky.com/viruses/solutions?qid=208280684
See also:
*"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

I am not able to use my Trend Micro Titanium in FF4 - the error code= Trend Micro NSC Firefox Extension6.5.0.1234false +code #s

I am not able to install my Trend Micro Titanium in FF4. I received an error code, Trend Micro NSC Firefox Extension6.5.0.1234false, + the actual numbers.

Unfortunately, contacting them didn't solve the problem. I will submit my question again, but I will word it correctly.

Trend Micro Titanium Antivirus + Renewal

When I first got my computer early this year Best Buy installed the Trend Micro Titanium Antivirus + on the computer. A window is now popping up on my screen saying I have 17 days left to renew my subscription. When I click on "renew now" it starts to load the subscription login screen, but never loads. I have no way of going ahead and renewing it. Any suggestions on why I might not be able to get that page to load? It just stays as a white screen and loads for only a few seconds before coming to a stop.

I would make sure that your browser is at the most up to date version. If that does not work, as NoNoBadDog stated, try a different web browser. For example: Google Chrome, Firefox, Opera, IE7.
Other things worth trying may be:
-Make sure your computer has the most up to date flash player drivers.
-If using Windows XP make sure you have Service Pack 3 installed.
-Make sure you have a PDF file viewer.
If none of this works, I would go to the Trend Micro forums or have Geek Squad take a look at it. If you purchased Geek Squad Tech Support with your computer and your service is still active Geek Squad will fix your issue for free.
Good Luck!
~Racer
I'm Racer, I'm a Bestbuy employee who volunteers on these boards on my own time. I am not paid for posting here, and you should understand that my opinions are exactly that - opinions. I also do not represent Bestbuy in any way.

Will this update interfer with my Trend Micro Titanium security?

I have Trend Micro Titanium Maximum installed to protect my computer. I don't want to update Firefox with something that will compromise that. Thanks, Mark

nope, you can upgrade Firefox without worrying, and it is recommend to keep your browser and plugin, java, reader up to date along with your security software :)
* getfirefox.com

Trend Micro Titanium wont work with firefox v4 what can i do

I'm haveing trouble with trend micro and firefox 4 dose not work will what can i do

Either downgrade to the previous secure version of Firefox which is 3.6.17, or change your antivirus program.
Avast is free and just as good as Trend Micro, if not better: http://www.avast.com/free-antivirus-download
To downgrade, do the following: 
#Go to [http://www.mozilla.com/en-US/firefox/all-older.html Download Firefox v3.6.17] and download it to the desktop. 
#Then go to Add/Remove Programs, scroll down to "Mozilla Firefox" and remove it, choosing to keep your bookmarks, customizations etc., (don't checkmark the box). 
#Then reboot and delete the folder called "Mozilla Firefox" at this location: C:\Program Files\Mozilla Firefox 
#Finally run the installation file you downloaded to the desktop earlier. 
Your bookmarks, customizations etc., are maintained in a different location and will become available to you again once you complete the installation.

FF4 does not support Trend Micro Titanium and Trend Micro has not developed a work around. Have you?

Because of the existing problem with FF4 not supporting my paid subscription to my security software, I've used FF4 sparingly. Trend Micro is "developing" a work around. Can some one please suggest how I can start using Firefox again. I tried to go back to FF3. That didn't work out, either.

Found the following on the TrendMicro forum:
*TrendMicro forum: http://community.trendmicro.com/
*Found fix in this thread: http://community.trendmicro.com/t5/Home-and-Home-Office-Forum/Firefox-6-amp-TM-Firefox-Extension-6-5-0-1234/td-p/43735 (posted by PartyJetsetGo, Customer Service Manager)
*[Hot Fix] B1306: http://esupport.trendmicro.com/solution/en-us/1059243.aspx
'''If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.'''

Installed Trend Micro Titanium and now some sites look scrambled, facebook and espn, how do I fix this?

Called Trend Micro and said it was Firefox's problem. I am sure that is bull, but can I fix this? I uninstalled Trend and was still having the problem.

Can you attach a screenshot?
*http://en.wikipedia.org/wiki/Screenshot
Use a compressed image type like PNG or JPG to save the screenshot and make sure that you do not exceed the maximum file size (1 MB).
Clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
*Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
"Remove Cookies" from sites causing problems:
*Tools > Options > Privacy > Cookies: "Show Cookies"

No background or email access after System Tuner tool using Trend Micro Titanium Internet Security 2012

This has happened before and very frustrating.....after running the System Tuner I've lost all my bacgrounds (I have three gmail accounts), gadgets, and cannot access my emails.

Make sure that you allow pages to choose their colors and that you haven't enabled High Contrast in the Accessibility settings.
*Tools > Options > Content : Fonts & Colors > Colors : [X] "Allow pages to choose their own colors, instead of my selections above"
*http://kb.mozillazine.org/Website_colors_are_wrong
*http://kb.mozillazine.org/Websites_look_wrong

Trend micro titanium

is this any good , do i need it ?

You don't need any antivirus on OS X. Also, as you are running OS X Mountain Lion, it has got a lot of security systems to protect your Mac, as Gatekeeper or XProtect file. For more information > http://www.reedcorner.net/mmg

Will Firefox cancel out my Trend Micro Titanium security that I already have installed on my computer?

I can't add more than that, I just want to know if your security package will mess with the one I have already installed? Since I haven't downloaded Mozilla Firefox yet.

nope, you can upgrade Firefox without worrying, and it is recommend to keep your browser and plugin, java, reader up to date along with your security software :)
* getfirefox.com

Lost all my google desktop page and email access...again after using Trend Micro System Tuner

I ran Trend Micro Titanium Maximum Security 2013 System Tuner and lost all the info, gadgets, etc. and even my email (Gmail) access. I was left with a black, blank page. I opened up Google Chrome and everything is still in place. This happened 3 days ago. So, yesterday I ran the system tuner again again as per my own comments from last year....had sorted it out by doing it. Still nothing. This morning.....I opened Firefox (21) and surprisingly had my main desktop page but still without my email. When I tried to open the email on it's own I still got nothing....the computer seemed to try to open it, but got "stuck" and the "loading" bar that goes from left to right never appeared. I could switch to the "slower" HTML version and the mail came up but prefer standard version. Checking on Google Chrome, everything is working just fine. I believe the Firefox Version 21 had only just been updated? Perhaps that is at the core. I really prefer Firefox but will have to continue with Google Chrome until this problem perhaps sorts itself out. Since it is loading properly on Google Chrome I don't want to set everything up again. Any suggestions?

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.
*Hold down the Shift key and left-click the Reload button
*Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
*Press "Command + Shift + R" (Mac)
Clear the cache and the cookies from websites that cause problems.
"Clear the Cache":
*Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"
"Remove Cookies" from sites causing problems:
*Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

I have Trend Micro antivirus for Windows 7, but I am being told it is not compatible with Mozilla 9.1, how do I get an older version or adapt?

I am using a lap top, just reinstalled everything, and now have Firefox 9.1 and am being told it is not compatible with my antivirus, Trend Micro Titanium. I am running Windows 7.

See:
* http://community.trendmicro.com/t5/Home-and-Home-Office-Forum/Read-Me-Before-Posting-Titanium-Hotfixes/m-p/55632

Trend Micro Titanium won't open

Similar Messages

Maybe you are looking for