Trend micro won't turn on or open

My parents bought an hp laptop with the trend micro preinstalled months ago from BB. I was recently using it and noticed that the PC alert said that the antivirus was turned off and I cannot turn it on or open it. When I click to open it nothing happens. How do I make sure that it is turned on and working properly?

Hello Stephen (gfed),
Thanks very much for purchasing an HP computer. Since your posting still hasn't gotten a response from the experts on this forum, you may want to contact Trend Micro directly at: 1-800-864-6027, Monday - Friday, 5:00AM - 8:00PM Pacific.
Regards,

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Trend micro won't turn on or open

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