Treo 680 won't sync with Exchange

I had a 680 that died and got a replacement under the factory warranty. The new one arrived and is unable to sync with my Exchange server. I have the username and password and server address all identical to the older phone (running older software.) I keep getting AirSAMStateMachine.c 1913 103 error, which appears to be related to certificates (according to the forums.) I beg to differ because several colleagues have recently upgraded their Palm software to match mine and they can still sync with our Exchange server. I need an honest-to-goodness real-life solution please! I've messed with settings, tried with and without SSL, performed soft resets on my phone after importing the certificate exported from our mail server, deleted the account on my phone, created a new one...on and on and on. Palm continues to waste DAYS of my productivity and this is just another instance where the product just doesn't work and the messages are so vague and the support is so non-existent that I have no clue where to turn. I'm hoping these forums can provide some insight. Everything synced up fine with my old phone.
Thanks for your time.
Post relates to: Treo 680 (AT&T)

After 2 hours on chat with a technician and an hour on the phone with another technician, I finally got bumped up to Tier 2. We established that I had to DELETE my Exchange account and start over. I burned an entire day on this but that is what fixed my problem. The error I was continually getting was "103 - Data too large" Even though my old phone synced up just fine and even though I could sync a colleague's 1000+ item inbox, I couldn't sync my 11 item inbox. Get a new phone = delete your Exchange account and start all over. I'm glad I don't have to buy a new car everytime I need new tires. Thanks, Palm, for not needing to know the cause of the problem (my data was NOT too large), just the painful solution (who doesn't like to delete their Exchange account?)
I can't wait to switch to Windows Mobile.
Post relates to: Treo 680 (AT&T)

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Contacts created on iPhone won't sync with exchange, only via USB

When I create a new contact on my iPhone from within the phone app, it doesn't get synced to my exchange server, in fact it doesn't show up anywhere in the contacts app or under contacts in the phone app. If I create a new contact from the contacts app it only allows me to create it in my exchange contacts folder but it does sync properly. When I create a contact from within the phone app I am not given a choice of group at all and unless I have a recent call from that contact, it is nowhere to be found on my phone or computer. So the question is how do I get new contacts created on my phone from within the phone app to sync with exchange? The only way I have been able to sync contacts created within the phone app thus far has been with iTunes via USB which works fine but I want to sync contacts bidirectionally via exchange ota.
Thanks for any help

I have more information to share.
When you launch the Contacts app on the iPhone, hit the "Groups" button in the top left. What I see on that page are these 3 sections:
All Contacts >
From My Mac
All From My Mac >
Group A >
Group B >
Group C >
etc
Foobar (Exchange)
Foobar Global Address List >
After many hours of trial and error, I have come to the understanding that the iPhone Contacts app has potentially multiple data stores which seem to correspond to each sync source configured (eg AddressBook, Exchange, etc.) Refering to my example above, I have enabled Contacts syncing with my AddressBook (via iTunes) and an Exchange mail account, so my iPhone shows 2 separate sections with the generic "All Contacts" appearing as the first section at the top.
Entering the contact listings page via the "All Contacts" button will show an integrated list of contacts from all sync sources (in my case, two: contacts from AddressBook on my Mac and contacts from my Foobar Exchange account).
If you click the "+" button to add a new contact when you have entered the listing page via "All Contacts", it seems the record is only stored on the iPhone and does NOT get sync'd. Specifically, it does not get synced to the Mac AddressBook nor to the Exchange account.
However, if you have entered the listings page via any group in the "From My Mac" section or "Foobar (Exchange)" section, and create a new contact via the "+" button there, that contact DOES get sync'd to the appropriate sync source (AddressBook or Exchange in my case).
Furthermore, if you enter the listings page via a specific group in the "From My Mac" section (eg "Group A") and create a new contact from in there, it will appear in "Group A" in AddressBook after sync. If you enter the listings page via the generic "All From My Mac" button, then the new contact will be added to whatever group you have specified in iTunes (under the iPhone Info tab etc. as mentioned in the prior post).
All up, I guess, there may not be a bug here after all. I must simply always remember to add new contacts when I am in the "All From My Mac" section, if I want them to be synced to my Mac.
However, I do think that it's a confusing and poor user experience (and may lead to loss of data) if you add new contacts from the generic "All Contacts" entry point, because they will NOT be synced as you'd expect them to. I am guessing this also might only happen when you have multiple sync sources defined, simply because the app doesn't know which sync source to associate them with: AddressBook or Exchange? But, at the point of adding that new contact, the app should prompt you for the sync source to use, or at least WARN you that your contact is going to be an orphan record solely residing forever more on your iPhone. If you ever reset your iPhone those contact records would be lost forever.

Treo 680 does not sync with Microsoft Exchange 2007

Hi
My company just upgraded to Microsoft Exchange 2007 and my teo 680 stopped syncing my mails. I checked with the plam support and they informed me that 'The Treo 680 unlocked device is not supported with the Exchange Server 2007.'
Has anyone faced this problem. Can anyone help?
Thanks in advance.
Post relates to:
This question was solved.
View Solution.

bonzi wrote:
i have tried this out. while this may work on Sprint, it does not work on Unlocked devices. Finally with no solution from Palm on this particular issue i had to switch to a windows based mobile. I am a Palm fan, but looks like Palm does not care about this.
Nothing to do with Sprint: using domain\username in place of the username in VersaMail has been confirmed on the Centro on the AT&T network. I think the Centro runs a newer version of VersaMail than the 680 (the 680 was released in the Fall of 2006). Perhaps that is the difference?
The last software update was in January 2008, to support direct push email (http://kb.palm.com/wps/portal/kb/na/treo/680/unlocked/solutions/article/10807_en.html). I doubt you will see more, considering that this device has been discontinued.
I'm running Windows Mobile now. I miss the PalmOS calendar, but I don't miss VersaMail.

Treo 680 won't sync calendar and contacts but everything else OK

I bought a Treo 680 off of Ebay. It is unlocked. ATT phone but I use T-Mobile. PHone works just fine but I can't use the Palm organizer for calendar or contacts. I have hard reset several times. WHen I do everything works except the contacts and calendar. When I push those buttons or try to open those apps the Treo immediately resets and never opens up the app.
OS of Mac? 10.5.6
Using Palm desktop
Version of Palm Desktop 4.2.1, Hot SYnc 5.4.0
Version of your device? TREO680-1.09-ATT
Is this a software problem? DO I not have the right software in the computer? DOes Treo not work with Mac OS 10.5?
Also how is it possible to sync with Entourage? I use that for email and see that others sync it to their phone to read emails.
Thank you
Post relates to: Zire 72
This question was solved.
View Solution.

I followed your advice on another post. Took out the battery and pressed teh red power button until the black line went all the way through to end and pressed the English language button.
I think I solved teh problem though it is not elegant. I created a new user name and everything little that it was in the new calendar and on the Palm synched perfectly. Then I copied my old user data, replaced it in the new user id folder. Some stuff came through, some did not. WHat I have found is in the contacts, if I just click on the contact and put it in a category it syncs next time with the Palm. WIth the calendar in the conduit settings I told it to go from Mac to Handheld and everything came through.
If you have any other advise I would appreciate it. Especially how to sync with Entourage since I now use that as my email program.
Thanks
Post relates to: Zire 72

MacBook won't sync with Exchange calendar

Hi all,
I've got an iPhone 4 and a MacBook Pro which I use for work. The help desk at work was able to set up my iPhone to receive both email and calendar appointments. On my MacBook I'm also able to get email, but for some reason I can't get the calendar function to work, using iCal.
I work as a freelancer, so have a number of different calendars and not being able to sync this one makes things difficult.
The help desk had a quick look at it, but said that as I'm freelance they're not required to spend any time on it (and they've got lots on their plate anyway), so I'm hoping someone here might be able to help.
For me the oddity is that my iPhone has no problems, but the MacBook does (and gives me hope that there might be some small setting that I've overlooked that would fix this).
So, here's what i've got. The bits in bold are the fields and the details that follow are the settings I've entered> For obvious reasons, I've removed any information that might be sensitive (e.g. usernames, password, company name).
iCal settings:
Enable this account: Checked/ticked
User name: mcs\username (I've also tried just putting in the username, without the "mcs\" prefix
Password: I've entered this and double-checked it to ensure that it's correct and matches what I'm using with the iPhone calendar
Refresh: Every 15 minutes
Internal Server: mail.companyname.com.au
Server Path: / (I've also entered "http" in the "Internal Server" field and "mail.companyname.com.au" to see if that works, but no luck).
Port: Auto
Use SSL: Checked/ticked
Delegation: I get the message "You can't see delegation settings when this account is offline"
iPhone settings:
Under the account settings for this calendar, "Calendars" is set to "On"
Email: [email protected]
Server: mail.companyname.com.au
Domain: mcs
Password: ********
Use SSL: Checked/ticked
S/MIME: Not checked/Not ticked
I'm running the latest version of Lion and iCal.
Is there anything obvious that I'm doing wrong. Any suggestions? Thanks for any help
GG

I've managed to fix this!
In case it's helpful to anyone encountering this problem, here's what I did.
I went into the preferences (through the Calendar app, not the System Preferences - didn't want to remove the entire account info, in case I encountered problems getting my email to link again), clicked on the Account tab and removed the Exchange account (by clicking the "-" (minus) sign below the listing of accounts). I then added an account (clicking the "+" sign) and re-entered the information. When asked if I wanted to add these settings for Mail and Contacts, I unclicked those options (bc they're already installed and work fine). Once I completed the information, I closed the settings window, and hit ⌘+R to refresh and all the Exchange appointments appeared.

Lion Mail.app won't sync with Exchange 2003

Hello,
After upgrading to Lion, I am having an issue with my Exchange email in Mail.app. I get new emails, however if I file any emails from the Inbox into another folder and then leave view another folder or exit Mail, when I return the emails are back in the Inbox again. It is as if Mail is not syncing my changes up to the Exchange account.
This issue did not begin until I moved to Lion. I have compared my settings to another co-worker, who is also on Lion and connecting to Exchange 2003 and everything appears to be the same.
Thoughts? Solutions?

RevRangwar,
Yes, I think I was. I went ahead and removed my Exchange account from Mail and re-created it as Exchange IMAP, and it appears to have resolved the issue.
Thanks for the help.

After 3.0 Upgrade Calendar won't sync with Exchange server

I was running 3.0 beta and everything was working fine. I then upgraded to 3.0 GA and my calendar no longer syncs over WiFi with our corporate Exchange server. Both mail and contacts are working fine. I did a number of things to try to resolve the issue, the last was to erase all content and settings. Nothing has worked. Anybody have any ideas.
Steve

Update: I got it working... In 2.0, I had my calendar options set up for sync-ing the last 2-weeks. After going to 3.0, my calendar went blank but when I changed the sync parameter to 'All Events', everything started to work again.
Please let me know if you have the same failure and if this trick worked for you too.

IPhone won't sync with Exchange Server

When I set up an account with my exchange server it's able to authenticate but it is unable to sync mail or calendars. When I try it gives me an error which says "Cannot Get Mail. The connection to the server has failed."
The log says
Sat Jul 17 09:25:19 Pixel configd[25] <Debug>: CaptiveNetworkSupport:UIAllowedNotifyCallback:70 uiallowed: true
Sat Jul 17 09:25:21 Pixel MobileMail[170] <Warning>: EAS|EAS Protocol Manager set to ASProtocol12_1
Sat Jul 17 09:25:21 Pixel MobileMail[170] <Warning>: EAS|EAS Protocol Manager set to ASProtocol12_1
Sat Jul 17 09:25:24 Pixel configd[25] <Debug>: CaptiveNetworkSupport:UIAllowedNotifyCallback:70 uiallowed: false
Sat Jul 17 09:25:26 Pixel configd[25] <Debug>: CaptiveNetworkSupport:UIAllowedNotifyCallback:70 uiallowed: true
Sat Jul 17 09:25:31 Pixel MobileMail[170] <Warning>: ERROR: MFMessageErrorDomain/Generic - The connection to the server failed.
Sat Jul 17 09:25:32 Pixel dataaccessd[1644] <Warning>: DA|Yikes: got an unhandled top level error 111
Sat Jul 17 09:25:32 Pixel dataaccessd[1644] <Warning>: EAS|ASFolderSyncTask failed: Error Domain=DAErrorDomain Code=111 "The operation couldn’t be completed. (DAErrorDomain error 111.)"
I don't believe this is a generic problem with the server because other users with iOS 4.0.1 and iPhone 4's are able to use the server. When one of those users who successfully uses it with his account configured his iPhone to access my account he received the same error. I am able to use my iPhone to access exchange accounts on other servers. Therefore I suspect there is a problem with just my account on just this server when it is accessed from any iPhone.
Has anyone seen anything like this before? Is there anyplace I can look up "DAErrorDomain error 111" to get more information on what may be failing?
Message was edited by: schoaff

I have the same problem - authenticates but will not sync. My 3gs used to work.

My Mac Calendar won't sync with Outlook Exchange Calendar

I have a MacBook Air running OS X Yosemite 10.10.1
I have set up an account for email, contacts, calendar and reminders to sync with my company's Microsoft Exchange server 2007
Everything works fine apart from the Calendar. If I enter an appointment in the Calendar on my mac it syncs with Exchange. However if I add an entry on my iphone or via Outlook it doesn't appear on my Calendar.
There is a message that comes up in Calendar saying "There was an error attempting to send your changes to the exchange server"
Does anyone else have this problem?
Paul

I feel your pain! I too am having an issue with the icloud sync for calendars on my iphone 5. I have an ipad, iphone5 and macbook pro retina. My macbook and ipad are in perfect sync with the icloud. My iphone WAS in sync but somehow is now not in sync. Changing a TIME on an existing event in the calendar on my mac changes it in the cloud and on my ipad but NOT on my iphone5. I have checked all settings to be sure nothing magically changed but everything is set up properly as far as I can tell. If I delete the event and add it back - IT WORKS. The iphone5 just doesn't seem to accept a TIME CHANGE for an existing event. Any suggestions?

Razr Maxx Calendar will not sync with Exchange Calendar

My Thunderbolt synced fine....just switched to the Razr Maxx Friday and the Calendar will not sync with my Exchange Calendar. Email and contacts are syncing fine.

Gapam wrote:
I guess I'm screwed. My Razr HD calendar won't sync with Google - apparently all my events were on the phone calendar and not Googe calendar. After following prior posts, I cleared the data on my phone's calendar - now my events are gone and I don't know when my next appointments are. Any way to retrieve that data? Any way to sync the two calendars - or to make sure the darn appointments are placed on the Google calendar and not the stupid phone calendar?
You have to select the Google/Gmail account as the location where to save the event. In the screen where you are adding the info to create the event there is a spot for choosing which calendar to save it to. This is where you pick the Gmail calendar.

Yearly recurring meeting created on iPhone breakes iCal sync with exchange

I encounter a reproducable bug with Snow Leopard 10.6.1's iCal stopping sync with Exchange 2007 SP1 (Update Rollup 7), as soon a i create a yearly recurring meeting on iPhone 3GS connected to same Exchange Server via Active Sync.
After creating this meeting, syncing in iCal is broken, reporting following error:
iCal[31968]: GetCalendarItem operation failed
iCal[31968]: error = Error Domain=CalExchangeErrorDomain Code=-11 UserInfo=0x117a06cc0 "iCal kann keine Ereignisse im Kalender „Kalender“ aktualisieren."
iCal[31968]: Queue operation failed
iCal will never get synced anymore, until this one meeting is deleted via iPhone, OWA or Outlook. Please note: E-Mail and contacts still sync without problems.
Can anyone having a similiar setup confirm this to be problem!?
Where can i "report" this officially to apple?
Used versions:
Mac OSX 10.6.1
iCal 4.0 (1362)
iPhone 3GS 3.1.2
Exchange 2007 SP1 Update Rollup 7
So everything up to date, except for exchange 2007 missing some fixes...
To better reproduce this, here's the procedure:
On iPhone create a new meeting, make it "whole day", set recurring to "weekly" and voila, next time you sync iCal it stops with exclamation mark!
After testing, delete the meeting, but make sure to delete ALL instances, otherwise syncing won't work anymore:-(

Hello all there,
i was strubbeling with the same problem, but i found 'a' solution.
Let's hope that apple would fix this in the next version of iCal.
If iCal is saying that it cannot be synced, and you found an error like this "error = Error Domain=CalExchangeErrorDomain Code=-11 UserInfo=...." in your console, try this (read carefully).
*What i have done.*
1. Get an pc with MS Windoos en MS outlook in your exchange network (yes really, you need it)
2. Open MS outlook (i used 2007).
3. Export your calender to a .pst backup file
4. Then navigate to "View > Current View" and hit "all events".
5. Select all events then delete them all
6. Import your backup file to the calender.
7. From step 3 to 6, they are waste of time.
*So... what you need to do*
01. Open iCal and remove your exchange account.
02. Get an pc with MS Windoos en MS outlook in your exchange network (yes really, you need it)
03. Open MS outlook (i used 2007).
04. Then navigate to "View > Current View" and hit "returning events".
05. Note all of your returning events in notepad (also events from the past).
+You can also delete these events from the past+
06. Now delete all these "returning events".
07. Press the send and recieve all button in outlook.
08. Grab a cup of coffee
09. Start iCal and re-setup your exchange account.
If your exchange account is syncing with iCal then you can recreate the returning events. If it isn't syncing try to remove some other data, but be shure that you have created a backup file.
In my case the error was in one of the returning events, but i have figured that out to delete group of events en try'd to sync again.
Please note that my 3G iPhone was syncing very good, at time of this problem.
This are the console error messages:
11/6/09 06 Nov 15:16:26 iCal[291] Couldn't find an NSTimeZone to match the SerializableTimeZone
11/6/09 06 Nov 15:16:26 iCal[291] WARNING: Failed to find TimeZone Identifier for Windows MeetingTimeZone: Casablanca
11/6/09 06 Nov 15:16:26 iCal[291] error = Error Domain=CalExchangeErrorDomain Code=-11 UserInfo=0x11a287ee0 "iCal can’t refresh events in the calendar “Calendar”."
My setup:
MS SMB 2008 with Exchange 2007 (full updated till 2009/11/06 - today)
iPhone 3G 3.0
Mac OSX 10.6.1
iCal 4.0 (1362)
So.... i hope that you can fix your problem with my post.
I will subscripe to this post for a while, so if you need some help; Post it!
Have a nice weekend!
Message was edited by: Ronald Veenbrink

My iphone won't sync with outlook calendar

My iphone 4 won't sync with my Outlook 2007 calendar. It was working fine a couple of days ago and now it won't sync!! Help!!!!

Does iTunes Show an error message?
How did you setup syncing with Outlook, are you syncing them via iTunes using USB or Wi-Fi or an Exchange server?
For more info on USB syncing and all of the other options, take a look at this Apple doc -> iOS: How to transfer or sync content to your computer
If you aren't sure try setting up USB syncing again, just connect the iPhone to the computer, open iTunes, click the Info tab across the top of the screen, scroll down to Contacts and choose to sync contacts.
Contacts
To sync contacts with your computer, choose "Sync Contacts with" within iTunes for Windows, or "Sync Address Book Contacts" on your Mac.
You can sync your contacts with:
Microsoft Outlook 2003, Microsoft Outlook 2007, Microsoft Outlook 2010 (Windows XP, Windows Vista, or Windows 7)
Windows Address Book (Windows XP)
Windows Contacts (Windows Vista / Windows 7)
Address Book (Mac OS X)
Microsoft Entourage 2004, Microsoft Entourage 2008, or Microsoft Outlook 2011 for Mac
Note: If using Microsoft Entourage, use Microsoft Entourage 2008 12.1.2 or later if syncing with Mac OS X v10.6 or later. If you would like to sync data on your Mac with Entourage, enable syncing between Entourage and Address Book.
Notes:
When syncing contacts, you can choose to sync all of your contacts or only selected groups. The option to sync selected items may not show up until after the first sync.
You can select a group of contacts to which all new contacts created on your iOS device will be added.
Additional options for syncing include syncing your contacts with Yahoo or Gmail/Google Mail. You will need to configure it with the user name and password for your Yahoo or Google account.

HELP! my work ipod touches won't synch with Exchange anymore after the 5.1.1 upgrade

HELP! my work ipod touches won't synch with Exchange anymore after the 5.1.1 upgrade

I may have solved it from another post....the "sync music" tab wasn't clicked under "Summary/Music". I had recently downloaded a more recent version of iTunes, and it may have defaulted to that....sigh.....

I have moved my music to my new mac air but now it won't sync with my ipod or my iphone 4s

I have transferred mymusic to my new mac air from an acer laptop via an external hard drive and it's all there on the mac but now itunes won't sync with my ipod touch or my iphone 4s.
With the ipod it says 'iTunes could not connect to this iPhone. Could not connect to the device " It also doesn't show up at all in the devices section.
With the iphone it says there isn't enough space to sync even though I have experimented and unticked various things including photos which takes up a lot of space. It seems like it wants to sync with the empty space on the iphone (very small!) and not with the whole thing. I have tried various things suggested on this forum but have had no luck.

iOS: Device not recognized in iTunes for Mac OS X
Also see:
If you connect the iPod to another computer does iTunes not see it?
What version of iTunes is installed?
Whast model iPod and iPhone and what iOS version?
Syncing to a "New" Computer or replacing a "crashed" Hard Drive: Apple Support Communities
For the enugh space, you are trying to sync too much media to the iPhone

Iphone 4 version 5.0 (9A334) won't sync with itunes 10.5 (141)....

iphone 4 version 5.0 (9A334) won't sync with itunes 10.5 (141)....
this message keeps popping up when I try to sync my iphone
"could not be synced because the sync server failed to sync the iphone"
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There is definitely a problem with iTunes 10.5 and iOS 5.0 syncing correctly. I've seen lots of workarounds on the forums here. Just search for it and see if you can come up with something that works.

Treo 680 won't sync with Exchange

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