Treo 700p Updated Versamail to 3.5.4 and immediatel​y went to a restarting loop...

I'll tell you the whole story so you can feel sorry for me and help.
I was trying to update my step-mom's versamail so she could get her office e-mails for her trip today.  Well, she had never plugged in her treo into her computer before, so I had to install palm desktop, etc.  The phone synced and it said it was backing up a lot of stuff, but I noticed it didn't update versamail.  So I ran the installer, and everything appeared to install fine.  The phone reset itself, showed the access powered (i think) screen and then the palm screen, and then it reset it self and did it again.
This went on for a good 5-10 minutes before I called it quits.  I tried taking the battery out and putting it back in, but still did the restart loop.  Well it came time for her to go, and she absolutely needed the phone.  So I had to do a hard reset so she could use it this weekend.  After the hard reset I synced it again to see if I could get the backup data on there.  After it loaded everything it went back to the reset loop.  So I hard reset it again, and gave it to her.  She brought her laptop that I used to do the syncing, so I'm hoping I can have a fix for her soon.
Basically my questions are:
- What happened to cause the loop?
- How do I get all her info back on her phone without it causing the loop? (most important question)
- How do I install versamail without it causing the loop?
Thank you.
Post relates to: Treo 700p (Verizon)

Looping resets are caused (Most of the time) by corruptioncoming over from the PC. The way to prevent this is to rename the backupfolder. (C:/Program Files/Palm/Hotsync username/Backup)
Then try to reinstall VersaMail. 
Post relates to: None
Post relates to: None

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    “Tasks” failed (error = #16397)
    OK Media
    OK Memos
    Memo Pad did nothing
    Date Book did nothing
    Contacts synchronization failed
    “Contacts” failed (error = #16397)
    Calendar synchronization failed
    “Calendar” failed (error = #16397)
    Address Book did nothing
    OK Install
    Backed up CarrierProfiles2.pdb
    Backed up Queries.pdb
    Backed up NetworkProfiles2.pdb
    Backed up VMNetLogging.prc
    Backed up AirSAMPrv.prc
    Backed up AirSAM.prc
    Backed up IIDataLib.prc
    Backed up PalmVMFontLibrary.prc
    Backed up MMDiskLib.prc
    Backed up MIAttachLib.prc
    Backed up MIDataLib.prc
    Backed up Missing Sync.prc
    Backed up PassThruSync.prc
    Backed up ConduitMonitor.prc
    Backed up SyncClient.prc
    Backed up MMNotify.prc
    Backed up MMConduit-asc6.prc
    Backed up BgndService.prc
    Backed up VersaMail.prc
    Backed up SAMgr.prc
    Backed up AdditMyPalm-Content.pdb
    Backed up MMSmartAdd.prc
    Backed up MM Text Lookup FPI.prc
    Backed up MMConfigFPI.prc
    Backed up MMWizard.prc
    OK Backup
    Last sync time and PC ID updated on handheld
    HotSync Complete 6/2/06 8:28:30 AM
    HotSync 3.2.1 started 6/2/06 8:33:25 AM
    Local Synchronization
    OK Install
    To Do List did nothing
    Tasks synchronization failed
    “Tasks” failed (error = #16397)
    OK Media
    OK Memos
    Memo Pad did nothing
    Date Book did nothing
    Contacts synchronization failed
    “Contacts” failed (error = #16397)
    Calendar synchronization failed
    “Calendar” failed (error = #16397)
    Address Book did nothing
    OK Install
    Backed up AddressingLibDomains.pdb
    Backed up AddressingLibRecent-HsCi.pdb
    Backed up AddressingLibRecent-HsCh.pdb
    Backed up ADD052SData.pdb
    Backed up ADD052VData.pdb
    Backed up Blazer Bookmarks.pdb
    Backed up EAContentDB.pdb
    Backed up CarrierProfiles2.pdb
    Backed up Queries.pdb
    Backed up CSRecordOutSyncOutboxDB.pdb
    Backed up CSRecordOutSyncInboxDB.pdb
    Backed up CSRecordOutSyncFiledDB.pdb
    Backed up CSRecordOutEAContentDB.pdb
    Backed up VpadDB.pdb
    Backed up locLDefLocationDB.pdb
    Backed up NetworkDB.pdb
    Backed up locLCusLocationDB.pdb
    Backed up MMIDCache0.pdb
    Backed up MMIDCache1.pdb
    Backed up MMIDCache2.pdb
    Backed up MMIDCache3.pdb
    Backed up MMIDCache4.pdb
    Backed up MMIDCache5.pdb
    Backed up MMIDCache6.pdb
    Backed up MMIDCache7.pdb
    Backed up HSTraceDatabase.pdb
    Backed up midataidcache.pdb
    Backed up Messages Database.pdb
    Backed up NetworkProfiles2.pdb
    Backed up PocketTunesPL-TNpt Def PL.pdb
    Backed up SndFile Ring Tones.pdb
    Backed up MSLSA Data.pdb
    Backed up Blazer URL Autofill.pdb
    Backed up Blazer Field Autofill.pdb
    Backed up VMNetLogging.prc
    Backed up SyncMail.prc
    Backed up AirSAMPrv.prc
    Backed up AirSAM.prc
    Backed up IIDataLib.prc
    Backed up PalmVMFontLibrary.prc
    Backed up MMDiskLib.prc
    Backed up MIAttachLib.prc
    Backed up MIDataLib.prc
    Backed up Missing Sync.prc
    Backed up PassThruSync.prc
    Backed up ConduitMonitor.prc
    Backed up ClientObj.prc
    Backed up CheckSyncClient.prc
    Backed up SplashPhoto.prc
    Backed up TimeCopy.prc
    Backed up MultiMail.prc
    Backed up MMNotify.prc
    Backed up MMConduit-asc6.prc
    Backed up MMUpgrade.prc
    Backed up BgndService.prc
    Backed up VersaMail.prc
    Backed up SAMgr.prc
    Backed up AddIt.prc
    Backed up PhoneCallDB.pdb
    Backed up SPCategoryDB-SpPh.pdb
    Backed up AddressCitiesDB.pdb
    Backed up AddressCompaniesDB.pdb
    Backed up AddressCountriesDB.pdb
    Backed up Blazer Cookies.pdb
    Backed up AdditShop-Content.pdb
    Backed up AddItptBRdata.pdb
    Backed up Addit_Promotion-Content.pdb
    Backed up AddIt_newstips.pdb
    Backed up AddItitITdata.pdb
    Backed up AddItfrFRdata.pdb
    Backed up AddItesESdata.pdb
    Backed up AddItdeDEdata.pdb
    Backed up AddIt-Content.pdb
    Backed up PhoneFavorites2DB.pdb
    Backed up Blazer Find Autofill.pdb
    Backed up CalendarLocationsDB-PDat.pdb
    Backed up SLEventNotifications.prc
    Backed up psysLaunchDB.pdb
    Backed up Graffiti ShortCuts.prc
    Backed up MMSmartAdd.prc
    Backed up MM Text Lookup FPI.prc
    Backed up MMConfigFPI.prc
    Backed up MMTextPlugin.prc
    Backed up MMHtmlPlugin.prc
    Backed up MMPRCPlugin.prc
    Backed up MMVCal.prc
    Backed up MMVCardPlugin.prc
    Backed up MMWordPlugin.prc
    Backed up Photo/Video.prc
    Backed up MMWave.prc
    Backed up MMPluginMGR.prc
    Backed up MMWizard.prc
    Backed up MMUnzipPlugin.prc
    Backed up MMSDCard.prc
    Backed up MIDI Ring Tones.pdb
    Backed up System MIDI Sounds.pdb
    Backed up Saved Preferences.prc
    Backed up AddressStatesDB.pdb
    Backed up AddressTitlesDB.pdb
    OK Backup
    Last sync time and PC ID updated on handheld
    HotSync Complete 6/2/06 8:34:40 AM
    HotSync 3.2.1 started 6/2/06 8:38:20 AM
    Local Synchronization
    OK Install
    To Do List did nothing
    Tasks synchronization failed
    “Tasks” failed (error = #16397)
    OK Media
    OK Memos
    Memo Pad did nothing
    Date Book did nothing
    Contacts synchronization failed
    “Contacts” failed (error = #16397)
    Calendar synchronization failed
    “Calendar” failed (error = #16397)
    Address Book did nothing
    OK Install
    Backed up ConduitMonitor.prc
    Backed up psysLaunchDB.pdb
    Backed up Saved Preferences.prc
    OK Backup
    Last sync time and PC ID updated on handheld
    HotSync Complete 6/2/06 8:38:25 AM
    HotSync 3.2.1 started 6/2/06 8:38:52 AM
    Local Synchronization
    OK Install
    To Do List did nothing
    Tasks synchronization failed
    “Tasks” failed (error = #16397)
    OK Media
    OK Memos
    Memo Pad did nothing
    Date Book did nothing
    Contacts synchronization failed
    “Contacts” failed (error = #16397)
    Calendar synchronization failed
    “Calendar” failed (error = #16397)
    Address Book did nothing
    OK Install
    Backed up ConduitMonitor.prc
    Backed up psysLaunchDB.pdb
    Backed up Saved Preferences.prc
    OK Backup
    Last sync time and PC ID updated on handheld
    HotSync Complete 6/2/06 8:38:58 AM
    HotSync 3.2.1 started 6/2/06 8:43:14 AM
    Local Synchronization
    OK Install
    To Do List did nothing
    Tasks synchronization failed
    “Tasks” failed (error = #16397)
    OK Media
    OK Memos
    Memo Pad did nothing
    Date Book did nothing
    Contacts synchronization failed
    “Contacts” failed (error = #16397)
    Calendar synchronization failed
    “Calendar” failed (error = #16397)
    Address Book did nothing
    OK Install
    Backed up CSRecordOutSyncInboxDB.pdb
    Backed up Messages Database.pdb
    Backed up ConduitMonitor.prc
    Backed up psysLaunchDB.pdb
    Backed up Saved Preferences.prc
    OK Backup
    Last sync time and PC ID updated on handheld
    HotSync Complete 6/2/06 8:43:20 AM
    HotSync 3.2.1 started 6/3/06 5:38:16 PM
    Local Synchronization
    Installed AirSAM
    Installed AirSAMPrv
    Installed BgndService
    Installed IIDataLib
    Installed MIAttachLib
    Installed MIDataLib
    Installed MMConduit-asc6
    Installed MMConfigFPI
    Installed MMDiskLib
    Installed MMHtmlPlugin
    Installed VersaMail
    Installed MMNotify
    Installed Photo/Video
    Installed MMPluginMGR
    Installed MMPRCPlugin
    Installed MMSDCard
    Installed MMSmartAdd
    Installed MMTextPlugin
    Installed MMUnzipPlugin
    Installed MMUpgrade
    Installed MMVCal
    Installed MMVCardPlugin
    Installed MMWave
    Installed MMWizard
    Installed MMWordPlugin
    Installed MultiMail
    Installed PalmVMFontLibrary
    Installed PassThruSync
    Installed SAMgr
    Installed MM Text Lookup FPI
    Installed VMNetLogging
    OK Install
    To Do List did nothing
    Tasks synchronization failed
    “Tasks” failed (error = #16397)
    OK Media
    OK Memos
    Memo Pad did nothing
    Date Book did nothing
    Contacts synchronization failed
    “Contacts” failed (error = #16397)
    Calendar synchronization failed
    “Calendar” failed (error = #16397)
    Address Book did nothing
    OK Install
    Backed up CarrierProfiles2.pdb
    Backed up Queries.pdb
    Backed up CalculusDB.pdb
    Backed up MultiMail Messages.pdb
    Backed up MultiMail Disconnected.pdb
    Backed up MultiMail Attachments.pdb
    Backed up NetworkProfiles2.pdb
    Backed up 6-3-06-1-38-am-Vpad.pdb
    Backed up SMS QuickText.pdb
    Backed up Missing Sync.prc
    Backed up ConduitMonitor.prc
    Backed up SyncClient.prc
    Backed up IMPlus_Core.prc
    Backed up BtExgLibDB.pdb
    OK Backup
    Last sync time and PC ID updated on handheld
    HotSync Complete 6/3/06 5:39:18 PM
    -------------------------------------------------------------------------------- --

  • Calendar sync issues with Windows XP, Treo 700p and Outlook 2003

    Hi.  I have been unable to sync my Calendar (Contacts, Tasks and Memos are fine).  I have uninstalled/reinstalled, removed versamail, provided end dates for all of my datebook entries, ran the dbscan, etc.  Here is the error I get in my log.
    Outlook Calendar synchronization aborted
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     OLERR:05-0013
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     OLERR:15-0002
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    Thanks in advance. 
    Post relates to: Treo 700p (Verizon)

    Forgot to mention two things:
    1.  Running Palm 6.2, and
    2.  All the calendar data is on my handheld.
    Post relates to: Treo 700p (Verizon)

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