Treo 700wx "Device Malfunctioned/not recognized by windows" error msg!

Everytime i try to hook up my new treo for syncing via USB  it tells me that the device has malfuntioned or that it is not recognized by windows! i have reinstalled active sync multiple times i have changed settings in my treo and checked that all usb options are checked, ive looked for 0kb files and there are none, please someone help... additional info.. i used to have a motorola Q but i deleted that profile from my active sync still nothing, please help!
Post relates to: Treo 700wx (Alltel)

As i said i am new at all of this, when you say "check under device manager and see if the driver has a bang on it it" what do you mean and where can i find this? tried a soft reset still nothing, not ready to do a hard reset because i do not want to lose all of my information i have on the phone currently. Checked that my pc firewall does allow actve sync access
Post relates to: Treo 700wx (Alltel)
Message Edited by Jburm on 07-08-2008 08:12 PM
Message Edited by Jburm on 07-08-2008 08:16 PM

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