Treo 800w locking on email disconnecting

Using POP email manually, after checking for new changes from my Outlook status goes to "disconnecting". I can return to windows mobile desktop, but I'm unable to check email later because the status of that email account still shows "disconnecting" and the menu only shows "stop send/receive" but doesn't disconnect when I select that. I have to reboot (remove battery) in order to "unstick" this. I get this every time. I called support, but they were unable to help me.
Post relates to: Treo 800w (Sprint)

What kind of email account is it? (Gmail etc etc)
Have you tried deleting the account and reconfiguring it?
Have you tried hard reset and reseting up the account?
One option might be to recreate the account and see if the second account preforms the same.
Post relates to: None

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My treo 800w wont send emails

my treo 800w won't send emails anymore. what should I do?
Post relates to: Treo 800w (Sprint)

Did you have your outoing mail server set to a Sprint server? In that case, you will need to change it to another one. Have you tried the SMTP server associated with your POP or IMAP mail account? If it's a common provider, folks here might know the settings. Otherwise, you will need to get them from your service provider.

Cannot send email from Treo 800w

I just bought a new Treo 800 yesterday from Sprint. I have set up my home email, and I can receive messages fine, but I cannot send them. I have been into the store, they cannot figure it out. I had a Blackberry before this and I could send and receive my cox.net email with no problem. I have set the account up 5 times at least, but still cannot send or reply to anything. HELP!
Post relates to: Treo 800w (Sprint)

I recently started having the not being able to send but receive works fine problem. I finally got fixed when I checked the "Outgoing Server Requires Authentication" box in your email Account options.
The weird thing is I had checked that box in my initial setup and then a couple days ago my email started acting up. I deleted the account and set it up again as new.
Post relates to: Treo 800w (Sprint)

Treo 800W Can't get email from desktop outlook b/c no exchange server or web-based email

Help... I used to use the "personal business connection" from Sprint before they discontinued using it last fall to get my email. They housed it on their server by having it sink with my desktop outlook 2000 in real time, then my device (Treo 800w) would sink with their server so that I could respond to email on my treo and it would look the same in my desktop outlook as it did on my treo. It would show messages read that i had read, and my sent treo messages would appear in my desktop outlook sent folder. Since Sprint has discontinued "business connection-- personal", I have not been able to get my email in the same fashion. I don't have an exchange server at work and use POP3 email but it is not a commercial service like yahoo or gmail. I download my email to my outlook and primarily use outlook on my desktop but want to be able to use my treo to view and respond to email on the fly and have it show the messages I have already addressed in my desktop outlook. Any ideas? I am desperate and very frustrated that Sprint discontinued business connection. Every application I have looked at either required an exchange server or that I house all my email on a web-based site and quit using my desktop outlook. Thanks....
Post relates to: Treo 800w (Sprint)

Yes, I was very bummed when Sprint discontinued BCPE.
SEVEN Networks, the company that made BCPE for Sprint, has several new products available under beta. None of them seem to offer exactly what we had with BCPE. In fact, one forum posting says that our style of usage (sync'ing directly with the data stored in the Outlook data file) was never actually a supported configuration. Anyway, you can sign up for the beta here if you want to explore the new options: http://community.seven.com/main.php
Good luck in your search.
Post relates to: Treo 800w (Sprint)

TS3899 Email locked. Tried disconnecting and reconnecting without success

Email is locked. Tried disconnecting and reconnecting but without success. Safari is working ok and no problems with provider. Any solutions please

Hello Sher.
If you're talking about the menu bar, press ALT or F10 in your keyboard to make the Menu Bar temporarily visible. If you want it to be permanently visible, go into ''View > Toolbars > Menu Bar'', or right-click the Navigation Toolbar (the Reload button, for example) and select ''Menu Bar''.
If this doesn't help, right-click the navigation toolbar, select ''Customize...'' and click ''Restore Default Set''. If it doesn't appear right away, try pressing ALT or F10. You can go into ''View > Toolbars > Menu Bar'' to make it permanently visible, or right-click the Navigation Toolbar and select ''Menu Bar''.
If none of this helps, you may be having a problem with some Firefox add-on that is hindering your Firefox's normal behavior. Try disabling all add-ons (just to check), to see if Firefox goes back to normal.

Seting custom email Event ring tones on a Treo 800w

I want to use custom ring tones for the New Email Event. The ring tones in My Documents/My Ringtones do not show up in the dropdown to select a ring tone. It works fine for the other Events. The file type for the ring files is MP3.
Post relates to: Treo 800w (Sprint)
This question was solved.
View Solution.

Try copying the file the sound file here:
My Device > Application Data > Sounds
Any luck?

Can't send email treo 800w (sprint)

Hi: I can't send email using my treo 800w (sprint). I can successfully receive email using my university's incoming IMAP server, but not send email via their outgoing server.The treo responds "The message could not be sent. Check that your account informat is correct"
I've configured the outgoing server correctly, on the treo, per the universty's instruction page, http://www.ecs.umass.edu/index.pl?id=3716, and I have tried all permutations of outgoing server settings in the treo's email setup.
I can sucessfully receive and send email via these servers using Thunderbird on a PC.
Any help is appreciated. thanks.
Post relates to: Treo 800w (Sprint)

Most servers reject remote connections to use their outgoing mail servers in order to control spammers.
You need to use Sprint's smtp server for outgoing mail.
This Palm KB article explains: http://portal.palm.com/wps/portal/kb/common/article/31747_en.html
Sprint PCS Before setting up your email account, you'll need to set your PCS Vision Email password. If you haven't already done this, go to MyPCS on the Sprint PCS website and login. Select "My Personal Information." Under "Passwords," to the right of PCS Vision User Name, select "Modify." You'll see your Sprint PCS email address; remember this address. Go back to My Personal Information. Under PCS Vision User Name, to the right of PCS Vision Password, select "Modify." Create a new password. Note: When you do this, your PCS Vision password will be reset on your smartphone. Make sure you're in an area of coverage.
SMTP Server: smtp.sprintpcs.com
User name: Your PCS Vision Email username (the part before the "@" in your email address)
Password: Your PCS Vision Email password
WyreNut
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Problems Sending Email from my Treo 800w - gmail

Hello all,
I have my gmail account hooked into my Treo 800w.... I try replying to emails that are in my box and when I try to
send it the following message comes up:
"The message(s) could not be sendt. check that you have network coverage and that your account information
is correct. then try sending again."
clearly my account info is correct because I get my gmails in my phone but I can't seem to reply or send out an
email.
How do I fix this?
thanks
Post relates to: Treo 800w (Sprint)

I've had this problem with my device too.. I've tried going back into the gmail account setting (on the device) and re-entering the password and it worked for a while (like 1 day) then started giving me that message again.. A more permanent fix for me required deleting the gmail account and setting it up again.. Pain in my but that was.. A better fix might be to return the device or throw it off a building..
Post relates to: Treo 800w (Sprint)

Cant send emails from treo 800w

I bought a treo 800w last week. I set up my email account and was only able to send one email off my phone and then it stopped working. I was told by a palm person that I needed to use the sprintpcs outgoing server email settings, but I can't find my password on the sprint website. Sprintpcs will be ending 12/31/2008 so how can I get my email to work properly? I don't want to have new email accounts just to provide a work around.
Post relates to: Treo 800w (Sprint)

who's your email provider? You should be able to use the same settings as what Outlook would use. Don't post your e-mail address but the provider and I'm sure one of us nerds out there can look up the settings you need.
Post relates to: Treo 800w (Sprint)

Palm Treo 800w Error Synchronizing Work Email and ActiveSync screen problems

For some reason, yesterday my email stopped synchronizing. Anytime I hit the "send/receive", it looks like it's going through the process but I get an "error synchronizing" error. Normally it is on auto synch. My other email accounts work just fine. When I go into the "ActiveSync" through programs to delete the acct and start over, the activesych screen just disappears within a second of me opening it. I can't keep it open for me to make any edits or see if I can get a specific error message. Any thoughts? Not sure if Sprint can solve this or if I would have to go through Palm to troubleshoot??
Post relates to: Treo 800w (Sprint)

If you need help, you can always go to a corporate Sprint service store. To find one near you, go to http://storelocator.sprint.com/StoreLocator/Searchform.aspx. Enter your zip code in the box and choose the radio button that says "Repair centers near me".
However, they are most likely going to just do what you can on your own to start with and that is a hard reset. A hard reset erases all data on the phone and returns it to the default factory settings. Backup any data that you need to keep and then go to http://kb.palm.com/SRVS/NUA/launchKB.asp?c=41108 for instructions on how to hard reset. Once you have reset your device, you will then need to reinstall any software that you added, restore your backed up data, etc. You might find the following link helpful when setting up your device again: http://kb.palm.com/SRVS/NUA/launchKB.asp?c=40086.
Also, make sure to install the available patches on your device: http://kb.palm.com/SRVS/NUA/launchTab.asp?t=downloads&fn=treo&mn=800w&cn=sprint.
Message Edited by wwejason on 04-09-2009 05:52 PM

My Treo 800W Story

I put quite a few posts in thread
PALM TREO 800 W - Connection with PC
that relates to this thread.
I've been struggling with my Treo 800W for about 25 days now. I like the feature set, and would be very happy, if it worked correctly. I have a pretty long list of problems. They all seem to be resolved when I turn off bluetooth. There appears to be some sort of wild writer in the bluetooth 800W code (hopefully software, not hardware) which corrupts memory. My main symptoms are that my phone gets the crazies after 12 or 24 hours: performance is very sluggish, screen won't lock, buttons are either ignored or extremely sluggish, LCD backlight turns on spontaneously when phone is locked thus draining battery quickly, device errors generating dump to MS, Active Sync troubles, incorrect Today Screen info. I've stopped using bluetooth and find that phone no longer suffers from these maladies, since yesterday. I really need a longer test period, but I'm nearing the end of my 30 day return period.
I don't see any recourse but to return the phone. I've had quite a few Palm phones and bluetooth has always been a sore spot (with the exception of the Centro -- most solid phone I ever had).
8/27/2008: Also, wonder if problem that Treo 800W will not remember volume adjustment relates to this: is it writing volume in wrong place?
Another item: I installed the voice command update. On the Palm web site it said it would appear in the "Remove Program" list if it installed correctly -- it's not in the list. Maybe I'll get around to doing a hardware reset and try bluetooth again.
8/28/2008: Did hardware reset, reloaded apps, etc. Did not install the voice command update. Previous iteration of this was my first time with Windows Mobile, so I did many strange things, sampling apps, uninstalling, etc. This time everything was clean, no uninstalls (yet). My Treo 800w has been running fine now, except not remembering bluetooth volume, for about 26 hours, which is quite an improvement. For Bluetooth volume, I notice that screen graphic does actually remember where the volume was set, but you must increase volume on handset to get actual volume to match the Treo 800w volume screen graphic.
8/30/2008: Treo 800W has been running fine for nearly 4 days now. Have not installed voice command update. Had 1 Torch Mobile Iris browser crash this morning which generated "Send crash info to MS", the sending of which always seems to fail - it locked up my 800w - had to do software reset. So summary is: I'm very happy with Treo 800W, but would like to see bluetooth volume problem fixed. I don't think I care about voice command, so will not risk installing it; I have no idea if it was related to my earlier troubles.
9/1/2008, 4PM: My Treo 800W went nuts again. Screen would not lock when told, multi-colored vertical lines on screen seemingly indicating a refresh rate problem -- which could be cleared by hitting screen unlock button, screen spontaneously lights up. I turn off bluetooth via wireless manager and remaing 800W functions work fine. I am not aware of having done anything odd (have not uninstalled any apps). I had done a desktop sync earlier in the day. The Iris web browser has crashed a couple of time, maybe around 8/30/2008, so I don't this as a likely reason.
Have other people been experiencing this? Do I have bad hardware? Please advise.
9/6/2008: Stopped using Iris browser (BETA version where they gave a fair warning) -- no more troubles (yet) with 800W, except pesky volume control on bluetooth.
9/22/2008: I think Iris worked so much better than WM IE that it encouraged me to load larger pages. I tried to pull down a large page (something from Wikipedia) the other day. IE stalled. Shortly thereafter my Treo 800W started going goofy. I rebooted and it's now fine. So, maybe the Iris browser was not so much at fault. I guess there's not much address space protection in WM. I guess I'm still trying to learn the fine line you're supposed to walk with these devices.
Post relates to: Treo 800w (Sprint)
Message Edited by gr8 on 08-27-2008 12:00 PM
Message Edited by gr8 on 08-28-2008 11:47 AM
Message Edited by gr8 on 08-30-2008 02:05 PM
Message Edited by gr8 on 09-02-2008 07:33 AM
Message Edited by gr8 on 09-02-2008 07:34 AM
Message Edited by gr8 on 09-06-2008 04:56 PM
Message Edited by gr8 on 09-22-2008 04:06 PM

I have been expericiming a simliar issue as gr8. Like him, for Bluetooth volume, I notice that the screen graphic does actually remember where the volume was set, but in actual the Bluetooth volume is not at the sound level the screen graphic shows. I must adjust the volume on the handset (or headset) to get audible volume to match the Treo 800w in-call volume screen graphic. This is shown by even if the volume is all the way up on one Bluetooth call, on my next call the actual volume is low, so experimenting I pressed the volume decrease button on my headset and the actual volume increases and the screen graphic volume displays the second highest level notch (while on the previous call it was set at the highest). This is consistent on two Bluetooth headsets, a plantronics explorer and my new Jawbone 2 on outgoing and incoming calls. It's very inconvenient to have to manually adjust your Bluetooth volume to a higher level on every call. It's only comforting to see that people are having this issue with various Bluetooth devices so it doesn't appear to be a device issue, probably either with the Bluetooth software or registry. Hopefully Palm (or a hack) addresses this annoyance.
Post relates to: Treo 800w (Sprint)
Post relates to: Treo 800w (Sprint)
Post relates to: Treo 800w (Sprint)

How Can I tell if my 650 Treo is Locked? I forgot!!!!

I think I got my 650 Cingular Treo unlocked before I went to Europe 2 years ago but I can't remember..I'm trying to sell it now and people want to know if it is locked.....the hardware is B and it says Software is Treo650-1b.17-CNG. Is it considered a GSM???? Thanks....I'm afraid I'm losing it!
Post relates to: Treo 650 (Cingular)

Hello and thank you for using the Palm Help Forums!
Any unlocked phone is GSM. There is no such thing as an unlocked CDMA phone (not to my knowledge). So with it being unlocked it should work on any GSM carrier.
Post relates to: Treo 800w (Sprint)

Treo 800w Sending Pics via SMS/MMS

I recently changed from a Treo 700p (Palm OS) to Treo 800w (Windows Mobile 6.1 Pro) and have noticed that I can no longer send pictures via SMS. When I click on send my only options are to send to up load to a MS space account or send via email, with the SMS option grayed out. I really like the ability to do this. Does anyone know if this is just not possible or a way to do this? I am on an unlimited Sprint plan.
Post relates to: Treo 800w (Sprint)

I contacted my sprint store to return my 800 and the manager who has the 800 walked me through how to do picturemail.
Go to your sprint sowtware store on your phone then
click on Free/demo
then click picture mail application avialible now
then download
to send picture u must still go to pics and videos and then hit menu then select send picture mail and then menu agian and select contacs and go ahead picture mail away
ive tried it and it works fine I know this works with my print treo i dont know about other service providers
I hope this helps with the frustrations
Post relates to: Treo 800w (Sprint)

Palm treo 800w keeps syncing way too long

I have had three of these phones so far. It seems pop and exchange sync accts can be set up and work, then after about 2-3 months the phone goes crazy. It wants to exchange sync continuously. Totally eats the battery(even ext. life). All schedule parameters are set: tried sync manually -not work. sync every 1-2 hours-not work, etc. Tried to delete the exhange sync acct. and start over, but when hit email button, acct. picker shows the exchange acct., but the delete feature is grayed out. why?? So, opened activesync program exposed the sync option tree(which has microsoft exchange at the top, then cal, tasks, email, etc. listed under it), highlighted microsoft exchange, and got an option to delete, and deleted it there. Now exchange sync acct. is not listed on the phone. So, followed Palm's directions to add an EAS Outlook Account, manually put in all parameters, and the phone by itself starts to sync the folders, etc. Problem is it syncs and syncs and syncs, etc. showing tasks done, email done, contacts done, but when doing the calendar, it starts with some numbers like, 591/594(downloading) and it looks like it is working, but more fractions keep appearing going all the way up to 12,000 and it is still syncing(left it all night). What is going on here??? Thanks for input. I have gone through 3 phones in 8 months. I am fearing the 1 year is nearing and this phone will never be predictilbly functional. Thanks for this posting area, am at wits end.
Post relates to: Treo 800w (Sprint)

silverfox wrote:
Problem is it syncs and syncs and syncs, etc. showing tasks done, email done, contacts done, but when doing the calendar, it starts with some numbers like, 591/594(downloading) and it looks like it is working, but more fractions keep appearing going all the way up to 12,000 and it is still syncing(left it all night). What is going on here???
Have you imposed a limit on your calendar sync, e.g., 3 months or 6 months?
(One of my favorite things about my old Treo 650 was the 4 years to calendar entries, so I could accurately answer questions like, "when was the last time we did X." However, the mixing of my work and personal calendars has made this impractical. )

Palm Treo 800W -- Ringtones too quiet! It's never as loud as the preview when selecting the ringtone...?

I have a Palm Treo 800W and I am required to keep it on vibrate the whole time because the sound of the vibrate is louder then the actual ringtone, even when I have the devices volume turned up to the max. When I go in to select a ringtone and preview it, it's very loud. Loud enough to be functional, but yet when I receive a phone call I can't hear my phone ringing since the ring tone is so quite.
I tried a soft reset because I thought that might be the problem but that still didn't fix the problem. Every other tone works fine, such as text message notification, or email notification, etc... but the ringtone for 'known' and 'unknown caller' is just too quite to be functional. Does anyone know how to fix this problem?
Thank you
Heisman269
Post relates to: Treo 800w (Sprint)

Don't know if comfortable with editing your registry... I found a RegEdit out there to modify your ring vol that works really well. A word of warning, if you are going to attempt: A>don't modify registry unless you are willing to live with consequences B>use 3 as your vol setting if you don't want to wear out your speaker or hear distorted sound.
http://discussion.treocentral.com/showthread.php?p=1475293#post1475293
Post relates to: Treo 800w (Sprint)
Post relates to: Treo 800w (Sprint)

Treo 800w locking on email disconnecting

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