Treo800w: Wifi + Speaker = Suck (with wifi hint that should go in the sticky)

Hi all! Posting my first problem on these boards I've been through two Treo 800w's (I actually LOST one almost as soon as I got it, argh). Both 800w's had this speaker problem, although I didn't put all the pieces together until last week (I had been operating under the theory that the original Treo was suffering from intermittant speaker failure, possibly due to a cold solder joint- took some time to see that both units had the same problem, and only when wifi was on.)
When wifi is on (connected, unconnected, doesn't matter- but it's worse if wifi usage is heavy)- the speaker output sucks rocks. Speakerphone? Can't understand the speaker. Ring tones/notifications/etc? Crackly, awful.  Ask it to play music or video? It really sounds like the speaker is being physically damaged now, the distortion is so crackingly severe.
Turn the wifi off? The external speaker is sweet as pie. [Edit: That's overstatement. The external speaker still sucks compared to the one on my old free VX8300, but it's MUCH better than it is with the wifi turned on.]  Connect the USB earphones that come with the 800w? Sounds beautiful, no distortion whatsoever, and it doesn't matter if wifi is on or off in this case.
In summation: the wifi card being on totally screws up the external speaker, and even if you have the volume set to minimum where you can't hear it, it sounds like that poor speaker is dying if it's asked to play any sounds. Does anyone have a fix? (I bet it's a hardware problem and there IS no fix )
 Edit: I just played with this a little. I turned the WiFi off and put a movie on the Media Player. It sounds OK-ish. With USB headphones, it sounds fantastic. Turn wifi on, and USB headphones sound fantastic (unchanged). Remove the headphones and go to the external speaker, the sound is extremely loud cracks and pops that are much louder than the sound generated by the movie. (MUCH louder...to the point that you can't hear the dialogue and worry that the speaker is being damaged.)
Edit edit: Interestingly, if you turn the phone off or on while sound is being played, you hear similar audio artifacts. They only persist while the phone is going on or off- and do not linger after the transition, unlike the wifi hardware, which generates louder artifacts the whole time it's powered on.
Also, one hint that's not in the stickied FAQ (for users in urban areas, mostly): If you can't get your wifi to connect and everything is set right on both ends: The antenna in your treo sucks. That's the price you pay for it being invisibly small. It's a good tradeoff.   Change the channel on your wifi access point to be as far away as possible from any other access point within reception range (If you have to pick, get as far away as you can from the loudest one). What I mean here is that you should get a laptop or a PC with wifi hardware, put it where you want your Treo to work, and find out what channel your wifi WAP is on, and what channel the WAP with the most signal strength is on. Set the channel of your wifi WAP to be as far away from the competition as possible. Channel 1 and channel 11 are common factory presets for 802.11b and 802.11g WAP's. I spent about three hours today trying to get my Treo to connnect to an AP it had been working fine with the day before... and as soon as I changed the channel to get away from an AP that was so soft the Treo didn't even list it (though my PC listed it at -45 dbm), it started working great. (To clarify, my wifi broke because someone put up a WAP that was far enough away that my Treo didn't even see it, on the same channel as my WAP.... and no amount of fiddling could fix it. However, changing my WAP's channel fixed it immediately.)
Post relates to: Treo 800w (Sprint)
Message Edited by cmcgee03 on 09-16-2008 08:40 PM
Message Edited by cmcgee03 on 09-16-2008 08:47 PM

Sorry to hear about your trouble with the 800w. The issue with Wi-Fi causing issues with the speaker has been reported and has been escal to the proper department to attempt to address it.
We're always grateful for tips to improve function on the device. (Your wifi connection tip.)
Post relates to: None

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