TREX - CRM Service request not showing

Hi everyone,
Per our understanding, TREX is linked with the button "Find related problems" on the 'More' button available on the Header tab.
We are using service request (SRV copied to ZCAS) to create incident. Our purpose is to be able to display the other service request (ZCAS) that would have some similarities (categorization, BP,...).
To do that, we have customized the following transaction in the spro: CRM/Transactions/Setting for Service Request/Define System proposals for related transactions
It is apparently working as, when cliking on the "Find Related Problems", we do have a window appearing with some similar cases.
However, it only shows the Problem (ITPR copied to ZTPR) that have a common categorization but not the other Service request (ZCAS) even if the customizing is the same (see screenshot below) and data are available.
Is that the good understanding of the TREX purpose?
How come the other service request are not shown?
Thank you very much for your help,
Regards,
Anaïs

Hi,
You can configure the system to propose the related transactions based on certain criteria. Configuration is based on the following path:
Customizing for Customer Relationship Management under Transactions Settings for Service Requests Define System Proposals for Related Transactions .
Check your source Transaction (Service Request) and you target transaction (Problem), and flag how would you like to find the related transaction:
By similar:
- category
- Reference Objects
- Organisation Data
-Sold to party
If you also would like to find "Other Service Request", then you customizing should have:
-Source Transaction (Your Service Request),
-Target Transaction (your service Request),
In other words, make a new entry to determine "Other Service Requests" as related transactions, rather than ONLY other Problems as related transactions.
Regards,
Lyda

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What ApEx seems to be doing is using the name of the method, rather than what is being detailed in the WSDL as the expected input envelope. It is also not showing the input parameters as an input box in the test instead is shows "Report returned no rows".
I have managed to get around this issue in a less than ideal way be modifying the NAME column in the WWV_FLOW_WS_OPERATIONS table to sayHelloElement instead of sayHello, and the TYPE_IS_XSD column in the WWV_FLOW_WS_PARAMETERS table to Y instead of N, in the FLOWS_020200 schema.
It now works fine, but why what could have caused it to not be correct in the first place? The answer to this is very important to me as I am working on a way to call XML Publisher seemlessly, without using a URL link, from ApEx, and then emailing the output document to the user. I don't want to have to modify the underlying tables each time I add a new web service reference in ApEx.
Any comments, views, assistance is welcome here.
Many Thank in Advance
Cj

Tony:
Thanks for reporting the issue. There was a change in the session pop-up page to include reporting on the new xmltype column in collections. Unfortunately the wrong function is being called on the xmltype column to display its contents. This will be fixed in an upcoming release.
Application Express 4.0 Web service support makes use of this new xmltype column in a collection. Therefore if you call a web service that returns a large XML document, and you click the session toolbar, you will receive the error.
Regards,
Jason

New contact requests not showing up.

Normally under contacts on the left new contact requests appear now they are not. Skype version 5.6.0.143 Mac osx version 10.5.8 I tried deleting all remenants of skype under application support and redownloading yet nothing. Please help!!

I asked an overseas friend to be on Skype, but he did not show up in my contact list. He received an email from Skype and carried out the instructions, I am on his contact list.
I asked him to send me an invitation - it came - I accepted - All is well now.

Inbox Search - status for service request not updated

Hi,
In inbox search, the status change for a service request does not reflect until the user log offs or opens the service request in edit mode. PFB the steps followed. (Two users are monitoring the service request but is being processed only by one)
Web UI window 1(User 1): I open the inbox search result page. Service requests are displayed with the status field
Web UI window 2(User 2): In a separate window, the service request is approved by changing the status of the service request to Approved.
Web UI window 1(User 1): In the inbox result screen, i click on search for the same search criteria, but still the old status of the service request(updated in window 2) is displayed.
Observation:
1. If I open the service request, the service request still has the old status. If i click on edit, the new status is displayed. If i click on Back button (without clicking on edit), the new status is refelected for the service request in the inbox result page now.
2. If I log off and again open the inbox result, the new status of the service request is reflected.
3. The status of the service request is updated in the database immediately user 2 changes the status.
There is no enhancement done for the inbox search. The behavior is for standard inbox result.
Please provide any pointers to resolve this issue.
Regards,
Radhika
Edited by: Radhika Chuttani on Jan 5, 2011 7:13 AM

Radhika,
This is standard behavior in the SAP inbox. The reason is that SAP buffers search results in the Inbox in order to improve performance. So even though you hit "search" again, SAP does not update the search results because this search has already been executed in this session. Clicking "End" or logging off refreshes the buffer.
SAP released a note to update the "Responsible Employee" in the Inbox without requiring the user to log off. You can see their explanation and the solution here:
https://service.sap.com/sap/support/notes/1465966
If you want to enable inbox refresh every time a search is executed, you will probably have to do custom coding. My guess is that you may be able to leverage the CRM_IC_INBOX_BADI. Let me know if this much info is enough or if you want further details on how to technically achieve this.
Rahul

Service Registry : Services does not show under Service definitions..

Hi All,
I am new to PI ..
My PI system is 7.11 ..DB DB2
Query is that when i start PI tools and click on service registry under service definitions it does not show any services..
Do i have to publish services so that it can be accessed from the mentioned location..or is there any other configuration that i need to execute..
Regards
Sohal....

Hi Sohal,
You may want to refer to:
#1267817 - Configure Services Registry proxy (ServicesRegistrySi)
Also, check the following links that may aid you with that:
http://help.sap.com/saphelp_nwpi71/helpdata/en/46/94dd02c7b915ebe10000000a114a6b/frameset.htm
and
http://help.sap.com/saphelp_nwpi71/helpdata/EN/44/cc8fd368c873dfe10000000a11466f/frameset.htm
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Caio Cagnani

WCM_PLACEHOLDER Service does not show css and images

Hi,
I am trying to use WCM_PLACEHOLDER service to display contents created with Site Studio.
But the format of the page is different from the original. Data file is ok but there is no image or CSS.
Any help will be really appreciated..
Thanks,
Ali

Hi,
I can able to render the placeholder inside an ADF application but when I am going to edit mode (CTR+SHIFT+F5) it asking for login/password and after that it is not showing anything, just an error. My code is as below.
++++++++++
OracleJSP error: java.io.FileNotFoundException:
Set the init-param debug_mode to "true" to see the complete exception message.
++++++++++
code:
<?xml version='1.0' encoding='UTF-8'?>
<jsp:root xmlns:jsp="http://java.sun.com/JSP/Page" version="2.1"
xmlns:f="http://java.sun.com/jsf/core"
xmlns:h="http://java.sun.com/jsf/html"
xmlns:af="http://xmlns.oracle.com/adf/faces/rich"
xmlns:wcm="http://www.oracle.com/jsp/wcm"
xmlns:custh="http://xmlns.oracle.com/adf/faces/customizable/html"
xmlns:cust="http://xmlns.oracle.com/adf/faces/customizable">
<jsp:directive.page contentType="text/html;charset=UTF-8"/>
<f:view>
<af:document id="d1">
<af:form id="f1">
<af:panelStretchLayout id="psl1">
<f:facet name="center">

<af:panelGroupLayout layout="scroll"
xmlns:af="http://xmlns.oracle.com/adf/faces/rich"
id="pgl1">
<af:outputText value="Testing wcm:placeholder" id="ot1"/>
*<cust:panelCustomizable id="pc1">*
*<jsp:include page="/SS.jspx"/>*
*</cust:panelCustomizable>*
</af:panelGroupLayout>
</f:facet>
</af:panelStretchLayout>
</af:form>
</af:document>
</f:view>
</jsp:root>
-------------

TREX - CRM Service request not showing

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