Trex Monitor - Preparation Failed

Question

Hi,
  I have configured a file system repository that I'm trying to index. I have installed KM Pack 3, and the crawler is working fine. But in indexing all the documents fail. Here are the queue details, same for all documents.
Return Code:     13502
Return Message:  HTTP-Proxy: BadGateway
Document Status: Preparation Failed
Action:          Index
Retry Count:     3
The repository seems to be working, as in I can access the files of the repository from the KM Content Tab.
Any ideas as to what am i doing wrong?
Regards,
Harsh

Answer 1

Hi Nick,
            I have also came across a similar type of problem.
In my case some of the documents are getting Indexed,
while few has status as "preparation failed."
Here are the exact error details:
<b>Return Code </b>     <u>Return Message </u>                 <b> Document Status </b>     <u>Action</u> <b>Retry Count</b>
<b>16057</b>              <u>SSL: rc=-57 ssl_connect </u>     <b>Prep. Failed      </b>             <u>Index  </u>       <b> 3</b>
Return Code      Return Message                   Document Status             Action Retry Count
8002               Unknown Hostname               Preparation Failed         Index      3
Do you have any idea what could be the reason?
Regards
Sunil Kulkarni