TREX not indexing some files

Hi,
When I create an index, this gets to index some documents, but others no.
It gets to index files txt and html, but it doesn't get to index files pdf, doc,xls, etc. It gives the following error: 14021 message not found / Preparation failed.
I already verified the file TREXValidMimeTypes.ini and it seems everything well.
I need help......
Trex 7.0.41
Portal 7.0 SP11
Regards,
Nelson Costa

Hi,
I have also faced same issue and got resolved after setting host name in the URL Generator Service
Logon to portal as administrator
Navigate to System Administration -> System Configuration -> Knowledge management -> Content Management -> Global Service -> Show Advanced option -> URL Generator Service
Then check the Host name.
It should be according to your portal
For example if your portal URL is http://GHIKD.sde.rfd:53200/irj/portal then you need to give host name like http://GHIKD:53200.
https://www.sdn.sap.com/irj/sdn/thread?threadID=471175&tstart=0
Hope this helps u.
Regards
Krishna.

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Report created:
          04/02/2014          22:56:00 GMT
Project name: Campaign Overview 2.aep
Source files collected: All
Collected comps:
          ROUND PERCENTAGE
          SCATTERGRAPH
          Round dot
          GRAPH
          ROUND PERCENTAGE 2
          ROUND PERCENTAGE 3
          BAR PAIR
          Numbers
          Numbers 2
          Forex-Abstract-01-CS5
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          Forex-Abstract-03-CS5
          Blue Yellow Squares
          ROUND PERCENTAGE 4
          SCATTERGRAPH 2
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          Forex-Abstract-New2
          Abstract New Bars
          Forex-Abstract-New3
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          Campaign Overview 30sec Draft v2
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          30 sec Text 7
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          60 sec Text 4
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          60 sec Text 9
          60 sec text 10
          60 sec text 11
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          Sliding Chart 2
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          60 sec Text 12
          Campaign Overview 60sec 03
          Campaign Overview 60sec 04
          60 sec Text NEW 11a
          60 sec Text 6
          Campaign Overview 30sec 02 alt
          Campaign Overview 60sec 04 - Alt
          60 sec Text NEW 1a
          60 sec Text NEW 1b
          60 sec Text NEW 1c
          60 sec - Where football meets trading - 3 sec white
          60 sec - Where football meets trading - 3 sec white Alt
          60 sec - Where football meets trading - 6 sec white
          60 sec - Where football meets trading - 3 sec blue
          60 sec - Where football meets trading - 3 sec blue Alt
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          60 sec Text NEW 5b
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          60 sec Text NEW 5a 2
          60 sec Text NEW 5b 2
          60 sec Text NEW 5c 2
          60 sec Text NEW 6a
          60 sec Text NEW 6b
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          60 sec Text NEW 9a
          60 sec Text NEW 9b
          60 sec Text NEW 9c
          60 sec Text NEW 9a 2
          60 sec Text NEW 9b 2
          60 sec Text NEW 9c 2
          60 sec Text NEW 10a
          60 sec Text NEW 10b
          60 sec Text NEW 10c
          60 sec Text NEW 10a 2
          60 sec Text NEW 10b 2
          60 sec Text NEW 10c 2
          60 sec Text NEW 11b
          60 sec Text NEW 11c
          60 sec Text NEW 11a 2
          60 sec Text NEW 11b 2
          60 sec Text NEW 11c 2
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          60 sec Text NEW 12b
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          /Users/jasonarber/Desktop/Campaign Overview Films/Campaign Overview 60sec Draft v1a.mov
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Rendering plug-ins:
          Classic 3D
Effects used: 13
Effect: Audio Waveform
Effect: Curves
Effect: Fast Blur
Effect: Fill
Effect: Levels
Effect: Mir
Effect: Noise
Effect: Numbers
          External dependencies:
                    Font family: ‘Knockout’, Font style: ‘HTF48-Featherweight’
Effect: Optical Flares
Effect: Particular
Effect: Radial Wipe
Effect: Slider Control
Effect: Tint
Layer: Text Layer
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