Trial Balance not Balancing

Hi All,
I have a client who runs their trial balance and it doesn't balance. Isn't a trial balance supposed to always balance? I have recently upgraded this client without any issues, so their database is correct.
Any ideas on how to solve this or what could cause it?
Thanks in advance,
Adele

Hi,
Many causes can make the TB report is unbalanced. To solve this, try to check balance sheet and PL first. Is the balance sheet okay (based on accountant checkings) ? if yes, you check the exchange rate different, the selection criteria --> expanded --> check here if there are some tickbox in the certain fields or not. etc..
The trial balance adheres to this formula : total debit = total credit.
Here I quote from a 2004A version pdf file about TB report:
There can be a situation where the credit side is not equal to the debit side.
In this case:
What might be the reasons?
What should you check?
1. The debit and credit amount will not match if you select to display only business partners.
When displaying all G/L accounts and business partners, business partner balances will be
displayed after the total amount of all drawers, at the end of the trial balance. Refer to the
common mistake of checking the balance of the customers and vendors rather than the total
amounts of the drawers. If the box BP in the Trial Balance u2013 Selection Criteria window is
cleared, the balance of each business partner is not calculated separately. Instead, summary
balances are displayed for Customer and Vendor control accounts. These are the accounts
that summarize the activity of your business partners. These control accounts are displayed
in the Assets and Liabilities drawers.
2. Sometimes, when running the trial balance on a certain date range and there are journal
entries in which the posting date per row is different, it is possible that one of the posting
dates in the journal entry rows is not included in the selected date range and therefore these
entries will be displayed for some G/L accounts or business partners and will not be displayed
for others. To check this you can run the trial balance on a more extended date range that will
ensure that all the journal entries are indeed included.
3. When displaying the opening balance from the start of the fiscal year, the debit and credit
sides might not be balanced because a certain G/L account or business partner has a journal
entry prior to the selected date range, however in the selected posting period it has a zero
balance. The G/L account or business partner is displayed in the trial balance but the counter
account in its journal entries might not have a zero balance and therefore the amount will be
displayed only for one of the accounts.
4. When displaying the trial balance using a template other than the Chart of Accounts template,
you need to verify that all the G/L accounts are included in this template.
5. If the user who runs the trial balance is not a superuser, it is possible that he has no
authorization for confidential G/L accounts and therefore their balances will not be displayed
in the report.
hope it could resolve your issue.
Rgds,

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