Trial Captivate not working

I was somewhat embarrased today. I touted Captivate as the direction we should go in our elearning efforts. I proposed to download the trial version and produce an 8 slide proof-of-concept of the 8 hour course we are tasked with building. It will rely heavily on recorded audio instruction with matching closed captions. We were able to put an audio clip on a slide but the dialog and controls you would use to apply closly timed closed captions simply would not work. The simplest thing such as play a preview of the audio file would not work. Please don't think it was operator error because my neighbor turned me on to the app and let me practice with his the night before I showed it to my bosses. Thus I know how to work the app. Also I 'm sure nothing is wrong with the computer or audio system because audio works well with Flash, Camtasia, Dreamweaver, Premiere etc. on that PC.
I hope someone get me working in the right direction because Captivate would be perfect for what we need to do.
Thanks,
Al

Hi Al
Sorry about the lack of detail. Fortunately, and I hope you will agree, Jing is dead simple to use, so you hopefully didn't have too much of an issue with it.
From what the video shows, you are using either Vista or Windows 7. So there are a few things I'll mention.
Are you running Captivate in Administrative mode? On Vista or Windows 7, you get a warning about that when starting Captivate about needing to be in Administrative mode. If you look at the properties of the shortcut that starts Captivate, you should see something like this:
Note that I've also got mine (I'm on Windows 7 64 bit) configured to run in Compatibility mode. I'm not 100% sure the compatibility mode is needed, but thought I'd point it out.
You would also want to download and install the service release for Captivate 4.
So try configuring as stated and see if things improve for you.
Cheers... Rick
Helpful and Handy Links
Captivate Wish Form/Bug Reporting Form
Adobe Certified Captivate Training
SorcerStone Blog
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