Trial download on my PC- Installer not initializing
I seem to be able to download the trial of adobe photoshop but it pops up at the end saying that Adobe Installer failed to initialize on my PC. I then downloaded Adobe Support Advisor and it says that it could not find any problems. Could you please help me?
When it starts, the installer copies temporary files to your root drive. It could be a permission issue.
For example, you could check that your user account have Admin privileges.
Errors should get logged in the PDApp.log file. For assistance with errors that occur during initialization, see the PDApp.log that the installer creates. See Troubleshoot CS5 and CS5.5 installation with install logs (cpsid_84451).
Coudl you also post details about your computer/OS so that folks and help you resolve the problem.
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Adobe CS6 installer not initializing
Trying to install adobe PS CS6 and the installer fails to initialize every time. It gets a little over half way done and then errors out. It tells me to download support advisor but it is not outputting any error logs so support advisor does not see a problem. I really don't want to have to do a clean install of OSX and lose all my programs and have to redownload since I am in Afghanistan and this will take forever. Here is Etrecheck
Hardware Information:
MacBook Pro (13-inch, Mid 2012)
MacBook Pro - model: MacBookPro9,2
1 2.5 GHz Intel Core i5 CPU: 2 cores
16 GB RAM
Video Information:
Intel HD Graphics 4000 - VRAM: 1024 MB
System Software:
OS X 10.9.2 (13C64) - Uptime: 5 days 1:33:30
Disk Information:
Crucial_CT960M500SSD1 disk0 : (960.2 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) /: 959.34 GB (596.27 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
APPLE HDD HTS545050A7E362 disk1 : (500.11 GB)
EFI (disk1s1) <not mounted>: 209.7 MB
Backups (disk1s2) /Volumes/Backups: 499.76 GB (384.28 GB free)
USB Information:
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
FireWire Information:
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Kernel Extensions:
com.eltima.SyncMate.kext (0.2.5b15)
com.Cycling74.driver.Soundflower (1.5.1)
foo.tun (1.0)
foo.tap (1.0)
net.kromtech.kext.Firewall (2.3.6 - SDK 10.8)
Startup Items:
ProTec6: Path: /Library/StartupItems/ProTec6
RosettaStoneLtdDaemon: Path: /Library/StartupItems/RosettaStoneLtdDaemon
tap: Path: /Library/StartupItems/tap
tun: Path: /Library/StartupItems/tun
Problem System Launch Daemons:
Problem System Launch Agents:
Launch Daemons:
[System] com.adobe.fpsaud.plist 3rd-Party support link
[System] com.google.keystone.daemon.plist 3rd-Party support link
[System] com.gopro.stereomodestatus.plist 3rd-Party support link
[System] com.microsoft.office.licensing.helper.plist 3rd-Party support link
[System] com.oracle.java.Helper-Tool.plist 3rd-Party support link
[System] com.rogueamoeba.hermes.plist 3rd-Party support link
[System] com.zeobit.MacKeeper.AntiVirus.plist 3rd-Party support link
[System] net.freemacsoft.LiteIcon.LIHelperTool.plist 3rd-Party support link
[System] rapiback.plist 3rd-Party support link
Launch Agents:
[System] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link
[System] com.divx.dms.agent.plist 3rd-Party support link
[System] com.divx.update.agent.plist 3rd-Party support link
[System] com.google.keystone.agent.plist 3rd-Party support link
[System] com.oracle.java.Java-Updater.plist 3rd-Party support link
[System] syncmateStarter.plist 3rd-Party support link
User Launch Agents:
[not loaded] com.akamai.client.plist 3rd-Party support link
[not loaded] com.akamai.single-user-client.plist 3rd-Party support link
[not loaded] com.facebook.videochat.[redacted].plist 3rd-Party support link
[not loaded] com.zeobit.MacKeeper.Helper.plist 3rd-Party support link
User Login Items:
iTunesHelper
Dropbox
BitTorrent
Music Manager
fuspredownloader
KiesAgent
Internet Plug-ins:
Google Earth Web Plug-in: Version: 6.0 3rd-Party support link
Default Browser: Version: 537 - SDK 10.9
Flip4Mac WMV Plugin: Version: 3.2.0.16 - SDK 10.8 3rd-Party support link
OfficeLiveBrowserPlugin: Version: 12.2.0 3rd-Party support link
OVSHelper: Version: 1.1 3rd-Party support link
AdobeAAMDetect: Version: AdobeAAMDetect 1.0.0.0 - SDK 10.6 3rd-Party support link
FlashPlayer-10.6: Version: 12.0.0.70 - SDK 10.6 3rd-Party support link
DivX Web Player: Version: 3.1.0.13 - SDK 10.5 3rd-Party support link
AdobePDFViewerNPAPI: Version: 11.0.04 - SDK 10.6 3rd-Party support link
Flash Player: Version: 12.0.0.70 - SDK 10.6 Outdated! Update
iPhotoPhotocast: Version: 7.0
QuickTime Plugin: Version: 7.7.3
SharePointBrowserPlugin: Version: 14.3.9 - SDK 10.6 3rd-Party support link
AdobePDFViewer: Version: 11.0.04 - SDK 10.6 3rd-Party support link
Silverlight: Version: 5.1.20913.0 - SDK 10.6 3rd-Party support link
JavaAppletPlugin: Version: Java 7 Update 51 3rd-Party support link
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
User Internet Plug-ins:
fbplugin_1_0_3: Version: (null) 3rd-Party support link
Move-Media-Player: Version: npmnqmp 071503000004 3rd-Party support link
CitrixOnlineWebDeploymentPlugin: Version: 1.0.94 3rd-Party support link
Picasa: Version: 1.0 3rd-Party support link
Google Earth Web Plug-in: Version: 7.0 3rd-Party support link
3rd Party Preference Panes:
Akamai NetSession Preferences 3rd-Party support link
Flash Player 3rd-Party support link
Flip4Mac WMV 3rd-Party support link
GoPro 3rd-Party support link
Growl 3rd-Party support link
Java 3rd-Party support link
MacFUSE 3rd-Party support link
MusicManager 3rd-Party support link
Perian 3rd-Party support link
Bad Fonts:
None
Old Applications:
Microsoft Language Register: Version: 14.3.9 - SDK 10.5 3rd-Party support link
/Applications/Microsoft Office 2011/Additional Tools/Microsoft Language Register/Microsoft Language Register.app
Solver: Version: 1.0 - SDK 10.5 3rd-Party support link
/Applications/Microsoft Office 2011/Office/Add-Ins/Solver.app
SLLauncher: Version: 1.0 - SDK 10.5 3rd-Party support link
/Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app
DivX Converter: Version: 10.1.0 (Build 10.1.0.166) - SDK 10.5 3rd-Party support link
Helicon Focus: Version: 4.2.9 - SDK 10.5 3rd-Party support link
DivX Player: Version: 10.1.0 (Build 11.3.0.40) - SDK 10.5 3rd-Party support link
SmartSwitch: Version: 1.5.0.23084_4 - SDK 10.5 3rd-Party support link
Music Manager: Version: 1.0 - SDK 10.5 3rd-Party support link
Kies: Version: 3.0.1.14032_5 - SDK 10.5 3rd-Party support link
Photomatix Pro 5: Version: 5.0.2 - SDK 10.5 3rd-Party support link
/Applications/Microsoft Office 2011
Microsoft PowerPoint: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Excel: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Word: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Document Connection: Version: 14.3.9 - SDK 10.5 3rd-Party support link
dynamiclinkmanager: Version: 6.0.0 - SDK 10.5 3rd-Party support link
/Library/Application Support/Adobe/Common/dynamiclink/CS6/dynamiclinkmanager.app
/Applications/Microsoft Office 2011/Office
Microsoft Graph: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Database Utility: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Office Reminders: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Upload Center: Version: 14.3.9 - SDK 10.5 3rd-Party support link
My Day: Version: 14.2.5 - SDK 10.5 3rd-Party support link
SyncServicesAgent: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Open XML for Excel: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Alerts Daemon: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Database Daemon: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Chart Converter: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Clip Gallery: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft AutoUpdate: Version: 2.3.6 - SDK 10.4 3rd-Party support link
/Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app
/Applications/Hugin
PTBatcherGUI: Version: 2012.0.0 - SDK 10.5 3rd-Party support link
calibrate_lens_gui: Version: 2012.0.0 - SDK 10.5 3rd-Party support link
/Library/Application Support/Microsoft/MERP2.0
Microsoft Error Reporting: Version: 2.2.9 - SDK 10.4 3rd-Party support link
Microsoft Ship Asserts: Version: 1.1.4 - SDK 10.4 3rd-Party support link
/Library/Application Support/DivX
DivXUpdate: Version: 1.0 - SDK 10.5 3rd-Party support link
DivXMediaServer: Version: 10.1 - SDK 10.5 3rd-Party support link
DivXTransferWizard: Version: 10.1.0 (Build 10.1.0.102) - SDK 10.5 3rd-Party support link
DMSLaunch: Version: 1.0 - SDK 10.5 3rd-Party support link
iSkysoft Helper Compact: Version: 2.2.6.4 - SDK 10.5 3rd-Party support link
/Users/[redacted]/Library/Application Support/Helper/iSkysoft Helper Compact.app
Time Machine:
Skip System Files: NO
Mobile backups: ON
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 893.45 GB Disk used: 338.13 GB
Destinations:
extra space [Local] (Last used)
Total size: 465.44 GB
Total number of backups: 31
Oldest backup: 2014-01-21 20:10:36 +0000
Last backup: 2014-03-18 17:36:53 +0000
Size of backup disk: Too small
Backup size 465.44 GB < (Disk used 338.13 GB X 3)
Time Machine details may not be accurate.
All volumes being backed up may not be listed.
Top Processes by CPU:
31% MacKeeper Helper
16% Finder
11% Locum
5% mtmd
5% fseventsd
Top Processes by Memory:
229 MB MacKeeper Helper
229 MB AntiVirus
180 MB Google Chrome
147 MB Mail
115 MB java
Virtual Memory Information:
10.10 GB Free RAM
3.33 GB Active RAM
494 MB Inactive RAM
1.48 GB Wired RAM
26.15 GB Page-ins
0 B Page-outscan i get some help ahhhhhhhhhhhh
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Trial download of Flash CS3 was not completed: does this mean I can't download it again?
A few weeks back I started to download the trial version of Flash CS3 (I am still using Flash 8, but have a CS3 file created elsewhere that I want to re-save as Flash 8). Unfortunately the internet link was broken when only about 80% had downloaded. Adobe has assumed I have the download - does this mean that I cannot try downloading it again? (When I attempt to do so there is a brief flurry of activity, then nothing happens.)
if you follow all 7 steps you can dl a trial here: http://prodesigntools.com/download-adobe-cs4-and-cs3-free-trials-here.html
and activate with your serial.
if you have a problem dl'g, you didn't follow all 7 steps. the most common error involves failing to meticulously follow steps 1,2 and/or 3 (which adds a cookie to your system enabling you to download the correct version from adobe.com). so, your browser must also accept cookies to enable these downloads. -
Hi I installed adobe cs6 master collection as trial, download failed to initialise installer
installer failed to initialise , please download adobe support manager
If the installer has failed to initialize then you will want to review the PDApp.log file from your temp folder. You can find details on how to locate and interpret the file at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.
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Using Windows 8.1 with Directx11, when I lauch Photoshop Elements 12 Organizer, I see the error message "DirectX could not be initialized. Please be sure that it is installed on your system. You can download the latest DirectX installer from:[URL] I have the latest version, Directx11, as verified by running dxdiag.
Maybe you need to enable Direct Play under Legacy Components in the Turn Windows Features on or off dialog.
1. Right click on the windows start Logo on the taskbar, select Control Panel and click on Programs
2. Under Programs and Features click on Turn Windows Features on or off and then under Legacy Components enable Direct Play -
When I started my PC this morning I got a pop-up message stating that CC has damaged files and required downloading from www.adobe.com/go/adobecreativecloudapp. Indeed, CC did NOT work and subsequent attempts to download CC never got beyond the initial installer box. The posted link also appears to be bogus I am at my wits end here. Have other users experiences this issue? Is this a clever intrusion?
Please ensure you have the latest version of the Creative Cloud app installed
http://helpx.adobe.com/creative-cloud/release-note/cc-release-notes.html
We also have this solution for the having to sign in on every product launch
http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html
You can also try uninstalling & re-installing the CC.
Regards
Rajshree -
When I download Adobe free trial, download completed, then no more information pop up, why? I mean it is not complete for installation yet.
Flash was designed for computers with cooling systems, it runs fine on my single core Atom netbook even.
The new iOS devices come with dual core Atom-like A4 netbook processors, but atlas! no Flash.
It's because Flash needs cooling and those iOS devices don't have it.
So dump the phone if the lack of Flash is such a bother, it's a overpriced, over rated phone that has little purpose that a regular phone with text messaging, a laptop, a GPS, a camera and a iPod can do so much better and cheaper as they are separate devices with more abilities.
Check out this poll. -
Adobe Download Assistant does not begin or give an option for InCopy trial download
I've downloaded the Adobe Download Assistant four times. It does not immediately begin my InCopy trial download, and there is no option within the assistant to begin this download. (I only want InCopy, not InDesign). What now?
The download will be initiated from http://www.adobe.com/cfusion/tdrc/index.cfm?product=incopy&loc=en_us and wil still utilize the Adobe Download Assistant. If this is not working for you then please try a different web browser.
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CS6 Master Collection trial download not available?
I have CS6 Master Collection that is currently installed on my iMac and I need to install it on my new laptop. My serial number is valid and registered with Adobe, but because this was a downloadable version only (no disc), the way it was installed was by downloading the trial version of CS6 Master and then inputting my serial number when installing on my system. It would seem as if Adobe has discontinued the CS6 Master Collection trial download.... and if so, how do I install the programs on my new laptop without a disc and without a trial download? Is there a way to get the download or a disc from Adobe?
CS6 Trial Downloads (Includes Master Collection)
Perpetual License version - no subscription necessary
Official Adobe site / not a third party (like ProDesignTools.com)
NO "Very Important Instructions" fo follow
Creative Suite Help / Download CS6 products
http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html
Ignore the erroneous message stating:
"If you purchased a CS6 product..."
"You'll need your CS6 serial number to complete the installation."
This is a trial. No previous purchase is required, and no
existing serial number is required to complete installation.
No Adobe ID or login is required for download.
Read here from Adobe Employee Todd Kopriva:
http://forums.adobe.com/message/5437370#5437370
(Fully functional 30 day trial, after installation run: Help > Updates...)
CS6 - Buy the Perpetual License version (Not Creative Cloud rental)
http://www.adobe.com/products/catalog/cs6._sl_id-contentfilter_sl_catalog_sl_software_sl_c reativesuite6.html?promoid=KFPMZ
To buy an upgrade instead the of full version, click the buy button
then select 'I want to buy: 'Upgrade' instead of 'Full'.
CS5 and CS5.5 Products are eligible for upgrade to CS6.
Pertinent factoids:
Adobe Creative Suite 6 FAQ
http://www.adobe.com/products/cs6/faq.html
Under: "Trial information"
"Does Adobe have trial versions of Creative Suite 6?"
"We no longer offer trials of the CS6 versions of the applications."
You can ignore the above erroneous statement.
Read here from Adobe Employee Todd Kopriva:
http://forums.adobe.com/message/5453949#5453949
Under: "Upgrade eligibility, pricing, and purchasing options"
"Adobe will continue to make Creative Suite 6 available as a perpetual
software license, and will provide bug fixes and security updates
as necessary. All of the CS6 suite editions and individual products
continue to be available for purchase by Electronic Software Delivery
(ESD) on Adobe.com as well as through select retailers.
Volume licensing for these products is also available
through Adobe Authorized Resellers worldwide."
"We plan to sell Creative Suite 6 for use
on supported platforms indefinitely." -
Premiere Elements 7 Content not included in trial download
Hi all. The trial download link only seems to include 2 files, the installer around 2MB and the application around 650MB. After installing the trial and starting the application I get a warning informing me that the application has no content. I've seen some other posts suggesting that there should in fact be 4 files to download, one being a 2.3GB content file.
This is now not inlcuded?
The registration for purchasing the product does not include downloading anything further that is not included in the trial downloads.
I've raised two support calls but Adobe support seem to be less than helpful simply saying they don't support the trial software. Clearly not fussed about having a new customer, which I'm likely to be if I can try the trial.
Let me know if there are alternatives to getting the content.
I dont want to buy the product, and still find myselff with no content.
thanks in advance.I downloaded the same thing, then purchased it online. There is no content change after purchasing it. I am still waiting for the additional content to appear at the download spot (which is not where they say, use http://www.adobe.com/support/downloads/product.jsp?product=101&platform=Windows )
Mark
wrote in message
news:[email protected]..
> Hi all. The trial download link only seems to include 2 files, the
> installer around 2MB and the application around 650MB. After installing
> the trial and starting the application I get a warning informing me that
> the application has no content. I've seen some other posts suggesting that
> there should in fact be 4 files to download, one being a 2.3GB content
> file.
>
> This is now not inlcuded?
>
> The registration for purchasing the product does not include downloading
> anything further that is not included in the trial downloads.
>
> I've raised two support calls but Adobe support seem to be less than
> helpful simply saying they don't support the trial software. Clearly not
> fussed about having a new customer, which I'm likely to be if I can try
> the trial.
>
> Let me know if there are alternatives to getting the content.
>
> I dont want to buy the product, and still find myselff with no content.
>
> thanks in advance. -
I have a mac running Yosemite and I am attempting to install the trial version of muse I can download the Creative Cloud Installer dmg but when I attempt to run it to install muse it loads half way on the screen then quits and the status bar is gone, I have adjusted privacy settings but can not seem to get it to go past the half way point. Any suggestions ?
Stevens33176288 please utilizes the steps listed in CC desktop lists applications as "Up to Date" when not installed to reinstall Adobe Muse.
-
I have downloaded the 30 day free trial using Adobe Download Assistant but I do not know how to open it and start using it.
This was so annoying!! It took me a good couple of hours but i figured it out, you need to do the following: Go to the folder where you saved the download (in my case i saved it in My Downloads) -> click on 'Adobe Photoshop Elements 12' -> click on 'PSE 12' -> click on 'Setup' (select the icon which is a box with a shield) -> follow instructions and....voila! You will need to restart when it suggests so save anything else first, then when it reboots you should see the icon on your desktop....hpe this helps!
-
Hi - Recently I put the latest update on my LT15i (4.1.B.0.587), after this I rooted the phone, and everything seemed okay. But since then I keep getting an error message with an offer to download the 4.1.B.0.587 update and the note: "installation not possible" (because it's already there). The news line on top shows a red exclamation mark all the time. It seems to me that it is due to this error that I cannot partition my SD card. Does anybody have an idea how to fix that? Thanks much in advance, and happy holidays - nerissa
Moved thread to Android development.
- Official Sony Xperia Support Staff
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page. -
I moved from the UK to Sweden. My trial expired in the UK but I was not able to purchase CC in Sweden for some reason. I was told to create a new account in Sweden with a new Adobe ID. When I did, the trial downloads did not work and I could not purchase the CC at discount price.
Moving this discussion to the Adobe Creative Cloud forum.
Kriskristferson if you are facing difficulties with your order then please contact our support team directly at Contact Customer Care. -
I have a Macbook Pro. I updated to 10.9.4 an downloaded the trial for Creative Cloud. It downloaded and installed but will not open. I shut down and tried reinstalling. Same problem.
Thanks.I stumbled upon the solution. In addition to downloading Creative Cloud, I needed to go back to the website and download trials for the programs I want to use--Photoshop and Lightroom. Once I did that, I was in business. Would save trouble if that was made clear on the download site.
Thanks
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