Trial expired, but I have an active membership

when i try to open a program I get a "software trial expired" error message. I am already  a member.

Refer to this:
Sign in or activation errors
Mylenium

Similar Messages

  • CC Trial says Expired, but I have Creative Cloud Membership, work due tomorrow HELP!

    CC Trial says Expired, but I have Creative Cloud Membership, work due tomorrow HELP!

    Sign in, activation, or connection errors | CS5.5 and later
    Mylenium

  • I have an active subscription but everytime I open the program it says trial expired.  I have installed, reinstalled, and installed again.  I have also installed the windows registry patch.

    I have an active subscription but everytime I open the program it says trial expired.  I have installed, reinstalled, and installed again.  I have also installed the windows registry patch.
    It wouldn't install for nearly 5 times I tried to do this.  Now it's finally installed again but it won't budge past the trial version.  I click BUY NOW but then it says "error you already have a subscription" then it times out and just stays on the Trial Expired page.

    Hey kushlar,
    Please log out from your Adobe application and login again.
    Once you launch Acrobat and get error saying trial expired, you will find an option saying 'license this software'.
    Select this option and enter your credentials.
    Now check and let me know.
    Regards,
    Anubha

  • I recently subscribed to Acrobat XI after the trial expired but when I went to activate it I was asked for the serial number. I only have the order number on the invoice. How do I get the serial number for the trial software that is on my computer?

    I recently subscribed to Acrobat XI after the trial expired but when I went to activate it I was asked for the serial number. I only have the order number on the invoice. How do I get the serial number for the trial software that is on my computer?

    Please do not try to send attachments in mail responses to forum messages. Please return to the forum and click Reply. You can then use the CAMERA icon to add your pictures. Looking forward to seeing what is wrong with your license screens - the general advice is simply to sign in, and everything is done. Make sure you use the SAME Adobe ID that you used to purchase, and check your account details to be sure the subscription is active.

  • Keep getting message that trial has expired, but I have a subscription

    I cannot access AI.  I keep getting a message that my trial has expired, but I have a subscription to creative cloud.  I tried to uninstall AI , but then the Adobe Manager states that the app is still installed.  What can I do

    Hi awoermke,
    Considering the fact that
    1.The CC payment has transacted completely
    2. You have 20or100gb of space (CC Individual/CC Team), you can check it by clicking on the "inverted triangle" beside the logo when you sign in to www.creative.adobe.com. This space allocation indicates that you have subscripton not trial(2gb).
    Then:
    Please check for the language in which you have purchased CC.
    Say for example you have purchased CC for International English & International English wasn't selected when you installed that can also be an explanation for the product running in trial mode. We have this document on the issue.
    http://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.htm l
    In case the language is fine, then
    log out & log back in of the CC Desktop App as it will update CC,
    Launch any product, click on the option of "license this software" Sign in, CC should be activated.
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  • Creative cloud software says my free trial has expired, but I have a paid subscription

    my creative cloud software says my free trial has expired, but I have a paid subscription and money was taken out of my account so I know it is paid. help!

    My problem with Adobe's recognition of my Adobe ID was solved by the chat support. The file "host" was changed, so that Adobe products no longer was blocked. Try the chat.
    With Kindly Regards
    Palle Tørnqvist
    Den 08/04/2013 kl. 14.10 skrev TimmyC123456 <[email protected]>:
    Re: creative cloud software says my free trial has expired, but I have a paid subscription
    created by TimmyC123456 in Adobe Creative Cloud - View the full discussion
    I'm having the same problem. Subscribed to Creative Cloud. All the apps showing as 'Try' rather than the 'Download' buttons that apepar on a colleagues machine (who subscribed a few months ago). When I load the trial of Indesign, if I select 'licence software' - no space to put Adobe ID, only serial number which I don't have with the Creative Cloud membership.
    Tried everything that has been suggested. Updated everything in Adobe App' Manager. Gone back to open Indesign - still just has boxes for serial number.
    Please sort this out Adobe. I've wasted half a day trying to install on my machine and still have the rest of the studio to do.
    Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/5215835#5215835
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    Start a new discussion in Adobe Creative Cloud by email or at Adobe Community
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  • Keep geting told my trial has expired but i have creative cloud

    Hello
    I cant seem to work out how to get my programs working..
    I keep getting told my Trial has expired but I have bought a Creative Cloud subscription.
    Please help,
    Monike

    Does your Cloud subscription properly show on your account page?
    If you have more than one email, are you sure you are using the correct Adobe ID?
    https://www.adobe.com/account.html for subscriptions on your Adobe page
    If yes
    Some general information for a Cloud subscription
    Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
    -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
    -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
    -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
    If no
    This is an open forum, not Adobe support... you need Adobe staff to help
    Adobe contact information - http://helpx.adobe.com/contact.html
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"

  • I have paid for Creative Cloud - illustrator CC 1 year monthly plan, but it still show "Trial Expired". I have tried to sign in and sign out creative cloud many times, but still can't work. Please help!

    I have paid for Creative Cloud - illustrator CC 1 year monthly plan, but it still show "Trial Expired". I have tried to sign in and sign out creative cloud many times, but still can't work. Please help!

    Does your Cloud subscription show on your account page?
    https://www.adobe.com/account.html for subscriptions on your Adobe page
    Also,
    This is an open forum, not Adobe support... you need Adobe support to help
    Adobe contact information - http://helpx.adobe.com/contact.html
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"

  • How can I sign up with Enterprise program, while I have an active membership of the iOS developer program?

    How can I sign up with Enterprise program, while I have an active membership of the iOS developer program?
    I have bought a memership for the iOS Developer program.
    I have created an in-house app.
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    PS: no clue where I should post this, looked over the forums and could not see anything related to singing up, registering for a program...

    Our apps came offline automatically shortly after this as iTunesConnect thought we had not renewed our license, even though we had several weeks ago.
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  • Upon opening PS or Illustator CC it asks me to sign it to the 'trial' even though I have an active C

    Upon opening PS or Illustator CC it asks me to sign it to the 'trial' even though I have an active CC membership - how do I rectify this?

    This is an open forum with a mix of program users and Adobe staff, not Adobe support... you need Adobe support
    Adobe contact information - http://helpx.adobe.com/contact.html may help
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"

  • I am getting a message that I need to buy Acrobat XI, but I have an active year subscription to Creative Cloud. What is going on?

    I am getting a message that I need to buy Acrobat XI, but I have an active year subscription to Creative Cloud. What is going on?

    Hi meliniesittigLCSW,
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    Sara

  • Lightroom opens up to "trial expired." I have to sign in every time I open both Lightroom and Photoshop CC

    Lightroom opens up to "trial expired." I have to sign in every time I open both Lightroom and Photoshop CC. What is the cure?

    Hi,
    Can you please elaborate what happens when you try to Sign in?
    Also , Can you please share the following logs at [email protected]:
    Go to %temp% folder and share PDApp.log , oobelib.log and amt3.log
    Thanks,
    Shikha

  • Getting this messg on Factime "could not sign in, check your network connection", but I have Wifi activated and working with internet??

    Getting this messg on Factime "could not sign in, check your network connection", but I have Wifi activated and working with internet?? what can I do?

    Usually it's because you are not making internet connection via wifi. Open Safari and see if it connects.
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    iPad: Issues connecting to Wi-Fi networks  http://support.apple.com/kb/ts3304
    iOS: Recommended settings for Wi-Fi routers and access points  http://support.apple.com/kb/HT4199
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    Change the channel on your wireless router. Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
    How to Quickly Fix iPad 3 Wi-Fi Reception Problems
    http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
    If none of the above suggestions work, look at this link.
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    http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
    Fix iPad Wifi Connection and Signal Issues  http://www.youtube.com/watch?v=uwWtIG5jUxE
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  • Creative cloud software says my free trial has expired, but I have bought one year plan

    I bought one year student plan to use creative Cloud for my homework. But every time I try to use the software, it always say my trial has expired and I have to buy the actuarial software. I don't get it, I paid one year student plan, why I always use the trial. Now I can't even use it on my Mac anymore. I have homework due next week. I really need help!!!
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    Hi,
    Please refer to the help document below:
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    Regards,
    Sheena

  • Just bought Photography plan, trial expired but PS and LR won't work. Help?

    Hello, I recently downloaded Photoshop CC 2014 and Lightroom 5. I bought the Photography Plan after my 30-day trials ended but the apps won't load. Photoshop won't load because it says I need to activate my copy but I understand CC Subscriptions don't provide activation codes or serial numbers. Lightroom loads but won't let me use the Develop module. Both Web and Mobile versions of Lightroom work fine, it's the Desktop versions that don't work.
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