Trial install fails on Vista 64
I wonder if anyone can help me? I was going to buy Premiere Pro as it is highly recommended by our media folk, but now am not sure. I can't get the trial version to install on Vista 64; the only message is "Setup has encountered an error. Contact product support". As if there were such a thing anymore.
I have disabled UAC, Defender, firewall, antivirus, spybot, and am running on an admin account with full privvies anyway... am I missing something obvious? Any suggestions welcome.
Thanks,
DD
Seems to be a x64 problem, because I'm trying to install on the Windows 7 Ultimate x64 (RC1) and got a fairly same error message:
Adobe Anchor Service CS4
Error:
Error 1603.
Error 1402.
Could not open key: UNKNOWN\Components\C2A2A973-71FD-33D4-BB5A-610DE8420B9A\A4378161-7593-DDA4-1899-9F3767139 08A
Verify that you have sufficient access to that key, or contact your support personnel.
I did some digging and actually got pointed in the right direction through Adobe Support where I found a technote on this subject.
http://kb2.adobe.com/cps/404/kb404622.html
By just following the instructions I found out that the regkey:C2A2A973-71FD-33D4-BB5A-610DE8420B9A is accessible but the value A4378161-7593-DDA4-1899-9F376713908A is protected by means of restricted permissions.
At step 8 or 9 of the Technote you do also have to set the Administrators permission in the tabs: Auditing and Effective Permissions.
You will also have to make Administrators the owner. Do not forget to check EVERY checkbox and after that press APPLY. Just pressing OK will not do the job.
And just to be sure, I also did a search in the registry on A4378161-7593-DDA4-1899-9F376713908A and found another hit. So I changed that one also with the account-permissions-method.
After making these thrilling changes in the registry (you DID take the advice in the technote to fost make a backup of the registry, didn't you?) I was able to delete the whole register-key.
After all this, I was able to install CS4 on my Windows 7 system with no problems of what so ever!!!
All in a nutshell: CS4 tried to make a change withing the registry of Windows but failed due to a write-protection on the users-account level.
I hope you all will have as much luck with this as I did.
If it works on Windows 7 x64 then it will also work on Windows Vista x64, because actually Win7 is a much better version of Vista.
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And just to be sure, I also did a search in the registry on A4378161-7593-DDA4-1899-9F376713908A and found another hit. So I changed that one also with the account-permissions-method.
After making these thrilling changes in the registry (you DID take the advice in the technote to fost make a backup of the registry, didn't you?) I was able to delete the whole register-key.
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"Eric Gross" <[email protected]> wrote in message
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news:[email protected]...
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