Trial serial number doesn't work.

Just downloaded a trial of Aperture 3.0.3, and got emailed the serial number.
Click to install, enter my name and the supplied serial number, but the installer just says "The serial number you entered is not valid." and will not proceed.
I've double and triple checked, the number is exactly as per the email, with upper case, no confusion between letters and numbers, but it doesn't work.
Any ideas?

Thanks.
Any suggestions how to contact them? There's no contact details on the email, and the email is from a "no-reply" address, and searching on their Support section brought me to here - 's why I thought I'd ask here

Similar Messages

  • They sent me a serial number for a windows version of PS Elements when I ordered a mac version.  The serial number doesn't work, not surprisingly, but they don' t seem to care.  I have tried the chat line and have waited for almost a day with no response.

    They sent me a serial number for a windows version of PS Elements when I ordered a mac version.  The serial number doesn't work, not surprisingly, but they don' t seem to care.  I have tried the chat line and have waited for almost a day with no response.  What should I do?

    Look here
    Order product | Platform, language swap

  • I am trying to instal CS5 onto my new computer. My other one was stolen. Serial number doesn't work.

    I am trying to instal CS5 onto my new computer. My other one was stolen. Serial number doesn't work.

    if you can't find your serial number (http://helpx.adobe.com/x-productkb/global/find-serial-number.html), you'll need to contact adobe support (http://www.adobe.com/support/chat/ivrchat.html).
    if you can't find your installation disk:  http://prodesigntools.com/all-adobe-cs5-direct-download-links.html

  • TS2565 when updated to 9.1.7 from 9. I need new serial and the old serial number doesn't work. How can i solve this?

    when updated to 9.1.7 from 9. I need new serial and the old serial number doesn't work. How can i solve this?

    There was no new serial needed to update from Logic 9 to 9.1.7
    If your Logic 9 was an upgrade from Logic 8 it may be asking you for your original Logic 8 Full serial first and then your Logic 9 Upgrade serial...
    Otherwise, it's best to call Apple directly and get them to help you...

  • My serial number doesn't work for Illustrator

    First I've downloaded Illustrator trial and finally I bought the mastersuite. But now Illustrator is saying that my serial number doesn't even exist (that serial number works on other programs in the suite). What am I supposed to do ?
    Thanks

    Run the Creative Suite Cleaner Tool and reinstall everything. Also refer to this:
    Error "Licensing has stopped working" | Windows
    Error "Licensing has stopped working" | Mac OS
    Your Illu is still tied to your un out trial and you need to delete the locked license file so it will correctly run with the suite serial.
    Mylenium

  • My serial number doesn't work (Lightroom 4, non-cloud)

    I have Lightroom 4  (non-cloud). My serial number suddenly stopped working since the beginning of March. 
    Whenever I start the program, I'm prompted to purchase a new Lightroom, which I don't want to/can't afford). Could someone tell me how to resolve the problem? Thank you.

    At the end of a 30-day LR trial period, LR should give you a choice to enter a serial number or purchase.  What happens if you enter your serial number?
    Where did you purchase the original LR4 serial number from, Adobe, a physical store location, or the internet site not Adobe?

  • I bought adobe premiere elements 12 and my serial number doesn't work

    i bought adobe premiere elements 12 and my serial number doesn't work

    anthony2504
    Did you just purchase Premiere Elements 12 - online download or installation disc?
    Was the program ever installed by you a while back and are you trying to reinstall it now?
    Are you sure that you are working with the serial number and not a redemption code?
    http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
    When working with downloads and installs, please work with antivirus and firewall(s) disabled.
    Please review and consider, and then we can decide what next.
    Thank you.
    ATR

  • I've got an Adobe Photoshop CS6 Extended Student and Teacher Edition and serial number doesn't work

    I've got an Adobe Photoshop CS6 Extended Student and Teacher Edition and serial number doesn't work

    Get in touch with support. Also make sure you are not trying to input your eligibility verification code, but have converted it to a proper serial on the edu pages.
    Mylenium

  • Lightroom from Win - Mac (Serial number doesn't work)

    Hello until my Windows PC was broken, I used there lightroom 5. Now, the new one is a Mac. But I can't use it, because  the serial number does not work. What can I do? (Sorry for my bad english...)

    Unlike subscriptions, perpetual licenses with serial numbers must be swapped. See this link...
    Order product | Platform, language swap

  • CS5.5 serial number doesn't work

    4 months ago I installed in my PC the CS5.5
    by dialing the serial number of the product I purchased
    in the boxes of the splash screen of a trial version.
    All the programs of the CS have been installed as purchased products
    except for Fireworks (but I didn't find it out until now).
    Now I need to use it and I am trying to install it from the trial version
    (which I downloaded few months ago but had never launched)
    by dialing the CS5.5 serial number I purchased but it doesn’t work.
    I dialog says that my serial number is not valid for the product I am trying to install.
    What is wrong with the license I purchased?

    This is a user to user forum, Annaspe. Have you contacted Adobe support yet?
    http://helpx.adobe.com/support/

  • My serial number doesn't work. please help me

    i have the CS5 CD package which i purchased since 3 years but trying to reinstall it after my computer formating my i-mac reject the CD. so i download the CS5 design standard from adobe.com using my Serial number written on the CD box and it doesn't work. please somebody can help me?

    Both are Windows PC, that's correct!
    Maybe the error is because I'm having a student version?
    Could that be the problem?
    Yes, I'm giving the same serial number.
    When I do it on my laptop the error that disappear is:
    The serial number is not valid for this product
    Met vriendelijke groeten, Kind regards, Cordialement,
    Patsy De Bruecker
    P@S Photography
    Dare To Dare
    Daloensdelle 7 - 3090 Overijse - T 0032 (0) 486 50 73 82
    Website:  <http://www.patsyengwen.be/> www.patsyengwen.be
    <http://www.daretodare.be/> www.daretodare.be

  • My serial number doesn't work

    Hi! About a year ago I bought a used computer with CS5 Master Collection (pretty much the only reason I bought is was because of that program.) The program was newly installed so I registered it to my Adobe ID. Now that computer is about to give up and I would like to install it on my new computer but I can't make it work. When I put in the serial number I get a message telling me that the serial number isn't valid for that product, but that can't be right. CS5 is the only product I've registered and under "My products" on my Adobe ID it says Master Collection, version 5. The only thing I can think about is that it could be a school licence, as I bought it from a school. If so is it still possible to make it work or is it no longer possible since the computer doesn't belong to the school anymore?

    Contact web chat:
    Adobe ID, sign in, and account help

  • My Serial number doesn't work. What should I do?

    I just installed the Adobe CS4 Master Collection on my new laptop. All of the Adobe applications work perfectly fine except for Photoshop. It tells me that my serial number was already used twice. What should I do?
    It is letting me do a 30 day trial. But Photoshop is really the only Adobe app I need. With my luck, its the only one not working for me.
    Why is it that only one app is telling me that the serial # is wrong? and what should I do?

    Dragonz,
    It appears that you have Activated PS on the two allowed machines already. You ARE allowed two Activations only. As has been pointed out, you can Deactivate one of those. Also, the EULA does allow Activation on two personal computers, but they may not be run at the same time - that goes for ALL of the components of any suite too, so you cannot run InDesign on one computer, while doing PS work on the other. [That one got me sometime back, and the Adobe Product Manager had to go to Adobe Legal, for a ruling. I had been breaking my EULA, though always try to follow that to the "letter of the law." Luckily for me, I had two separate (non-suite) stand-alone licenses for PS, and not used in any upgrade path, so once I Deactivated, uninstalled, reinstalled (from one of the stand-alones) and Activated, I was again "legal."]
    If you HAVE only Activated on one personal computer, then there is a problem, and as Noel mentions, a call to Adobe Customer Support (not Technical Support), should be able to fix things quickly and painlessly.
    Once, there was also a limit on the number of installations allowed, which could be reset by C/S, if exceeded. IIRC, that policy was discontinued, as of Feb, 2010. Still, there ARE limits on Activations, and only two copies of each program can be Activated at the same tim.
    Good luck,
    Hunt

  • Cs4 serial number doesn't work with mavericks

    CS4 upgrade from  CS2 was installed on a mac running OS 10.9.2, the 30 day trial allowed photoshop to work, however, the serial number from the box does not work.  Everything seemed to work properly on the previous computer running 10.8

    There is a possibility the box is counterfeit - they do exist.
    Beyond that speculation, it's impossible for other users (like myself) to help you with serial number issues - you'll have to call Adobe customer support to resolve such issues.
    -Noel

  • Validating serial number doesn't work

    I have to validate my serial number within 7 days, but it won't work (new elements 12). It sais I have to be connected to the internet, but I am. Don't know what else to do. I have already tried another browser, still doesn't work :-((

    Hi,
    Please see if the following document helps - in particular, the section on the hosts file.
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    If not, please tell us which operating system you are using.
    Brian

Maybe you are looking for

  • Closing the browser with a single click from form

    Hi All, Will u please help me anyone how to close the browser with a single click pressing exit button or closing the cross buton. Arif

  • Can't Sync Or Backup. iTunes Hang

    iOS 7.06 iPhone 5s Winodwows 7 x64 Lastest Itunes 11.1.5.5 Problem: I cannot Sync or backup my iPhone in any PC at all. Itunes will forver stuck in Backing up....... or Waiting to sync....... if I manage to enter iPhone on itunes. Sometimes when I pl

  • How do I increase the processing speed on my Pro Retina in Final Cut ProX?

    I have a 2012 pro retina w/ 16 GB, I am trying to make a time lapse video in FinalCut w/ appx 10,000 stills shot at 1080 on a GoPro.  I know this is a lot and life would be a lot easier w/ a Thunderbolt.  I'm using CleanMyMac2 to free up some space a

  • Get File List From webserver!

    hello ! I want to get the list of files residing in webserver.Actually these files r image files and i want to show thumbnails of these images to the user for selection. Please Help..

  • Mac Pro Late 2013 or iMac Late 2013 for photo editing?

    Hi, I am currently running with a Late 2009 iMac (i7, 2.8 GHz, 16GB RAM, 256GB SSD) and I am mainly doing RAW post-processing with Lightroom and some steps (auto-stitching panoramas, more complicated layered editing/sharpening/re-coloring) in Photosh