Trial Software Won't Run

have downloaded both Contributre and Photoshop as trials and both downloads went smoothly, as well as installation. However, on both programs, at the screen that displays the option to enter a werial number or select the trial, when the trial is selected, I receive an error message that says "a problem was encountered when trying to load the trial period..." and only gives me the option of purchasing a serial number. Seems to me that kind of defeats the purpose of downloading the "trial" software.
I am running Windows Vista w/SP1 and McAfee v. 12.1
Does anyone know why this error occurs on both software programs (Photoshop and Contribute) and how to solve the problem so I can evaluate the software?

I've been struggling with this problem for weeks. I had a working Vista laptop with a 65 day trial of CS3. I passed it on to one of my customers. After a week, they decided they hated Vista and wanted XP instead.
After finally getting rid of Vista, I installed a copy of XP Pro after have formatted the partition Vista was on. I presumed that I would be able to re-install the trial version of CS3. Well it installed fine but I got exactly the same message as Karen reported.
I've worked in IT for 20 years and I have tried EVERYTHING I know to get this damn thing to work! How come there is nothing on Abobe's support about this.
My customer was entitled to the 65 day trial (this, by the way was granted due to an error in their downloads in June) so I really cannot see how this program is being prevented from working. There has to be something installed somewhere on this laptop that "remembers" the fact that a previous installation occurred. The only place it could be, that is inaccessible, is the Boot Sector, which seems to me a bit of an extreme measure!
If anyone hears anything else about this, I would be glad of the info!
Thanks,
David.

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