Trial to membership. Do I need to redownload?
My free trial just ended, so I signed up for the yearly student subscription. I'm trying to open InDesign, but it keeps telling me my trial has ended? What do I need to do??
Hi Megan,
It is actually not needed to uninstall and to run the Cleaner Tool once you go from Trial to Membership.
Please make sure you are log in to Adobe Creative Cloud Desktop Manager with the same Adobe ID.
Please follow the step below:
Open the Creative Cloud Desktop App
If you don't see the Creative Cloud icon, do the following:
Windows: Choose Start > Programs > Adobe Creative Cloud.
Mac OS: Choose Go > Applications > Adobe Creative Cloud > Adobe Creative Cloud.
In the app, choose Settings> Preferences
On the Account tab, click Sign Out from Creative Cloud.
In the confirmation dialog box, click Sign Out.
To sign in again, enter your Adobe ID and associated password, and then click Sign in.
If this solution doesn't work, please try the following:
Delete the OPM.db File
Mac OS: ~/Library/Application Support/Adobe/OOBE
%userprofile%\Local Settings\Application Data\Adobe\OOBE
Windows:
%userprofile%\AppData\Local\Adobe\OOBE
Please empty the bin once you deleted the OPM.db file and try and sign in again to Creative Cloud.
Let us know how it works!
Thank you.
Arnaud.
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Sent from my iPhone
Begin forwarded message:
From: John T Smith <[email protected]>
Date: December 6, 2014 at 12:45:42 PM EST
To: Giuliana Bono <[email protected]>
Subject: I am paying for adobe creative cloud monthly but it just said my trial is up and i need to enter a serial number but the number won't show up anywhere.
Reply-To: [email protected]
I am paying for adobe creative cloud monthly but it just said my trial is up and i need to enter a serial number but the number won't show up anywhere.
created by John T Smith in Adobe Creative Cloud - View the full discussion
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