Trial version interfering with paid subscription
A couple of days after purchasing a pre paid annual subscription I found my storage reduced to 2 GB. When I log into my account plans and products page I see that there are two subscriptions listed. One is the full pre-paid subscription due to renew in 2016 and the other is a 30 day trial. The trial seems to be the active version. I don't know why it is there, I didn't dowload the trial. There is no cancel option under the manage plan screen for the trial version like there is for the full paid version. Has anyone else seen this and/or have a solution?
Chat Now button near the bottom for Activation and Deactivation
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
Similar Messages
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I've had a paid sucscription since October and just today all my CS6 apps are opening as "trial versions" some with my previous workspace settings, and others without previous settings. What's going on? Was there an update via Creative Cloud that malfunctioned? I'm not using a 30-day trial copy of the application - I want the apps I'm paying for monthly back the way they were yesterday!
Is anyone else experienceing a glitch in their service or applications? Why is this happening? All my profile and payment info is up to date - so what gives??
AlexandraChat Now button near the bottom for Activation and Deactivation
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html -
How do I transfer work done in trial version to the paid version?
How do I transfer a project from Trial version to the paid version?
Should be seamless.
You may have to UPDATE from an older version (10.0.x) to the newer version that is now on 10.1.4 as it uses the Library method.
This updating within FCP X needs to be done the correct way. It is wise to proceed only when you are familiar with the process.
Search this forum for "updating" there is plenty of how to info.
Al -
Trial version problem with the wrie Create with the trial version
help me
trial version problem with the write Create with the trial version
i wanna delete the Create with the trail versionPublication on businCata I am sorry I do not understand your inquiry. Can you please restate your question? What Adobe software or service is your inquiry in relation too?
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Is Captivate 8 trial version compatible with Windows RT 8.1?
I'm unable to execute Captivate 8, 30 day trial version, on my Windows RT Surface tablet. I've downloaded and unzipped, but when I right click to execute, I get a message that this software cannot execute on this computer; before I give up,I'm just checking to aee if there are other ways I can execute Captivate 8 on my computer.
Based on the site System requirements | Acrobat family of products - Older Versions (XI, X, 9), you need AA XI. However, as far as I know AA X runs on Win8.1 and I even think 9 and maybe 8 will run, though not supported for Win8.1. AA X is no longer available from Adobe. Any third party purchases can be very risky, so be very careful with such a purchase. At this point, I would suggest AA DC instead.
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Trial Version Problem with toolbar
I'm working with the CS5.5 trial version. It worked fine but now when I open it I can't get the toolbar to appear and I don't see a default work space option either.
ThanksPublication on businCata I am sorry I do not understand your inquiry. Can you please restate your question? What Adobe software or service is your inquiry in relation too?
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PE4 with MF6 + trial version, help with Blu-Ray project
Is there a work flow I can read up on to accomplish this. I have a Canon HV20 HDV media. Use HD Split import M2T files into PE4 preset 1080i 30, render than save to desktop as same. The file is 1440x1080. I'm trying to make a high definition disk to playback on our Pioneer Blu-Ray player. Using Movie Factory 6+ trial version. Thank you.
Thanks for the reply Paul I appreciate that. Let me go back over what I've done so far as my last post was incorrect. Moved M2T clips from HDsplit into PE4 with a new project setting of NTSC-HDV 1080i 30. Saved to computer with a select MPEG pre-set HD 1080i 30. The short clip plays fine with WMP and properties is at 1920x1080. Using MF6+ I would like to burn my high definition movie clips to a standard DVD to be played back in our Blu-Ray player. Are these the right steps so far to import the clip into MF6+? I just recently downloaded the trial version but last night I found a help/info section in MF6+ so I plan on reading through that to get acquainted with their terminology.
Will I be burning a data disk to make this work? Maybe a couple of cliff notes to get me started so I can better understand how to do this. Your advice and suggestions are welcome.
Jake -
Replacing pirated version with paid subscription
This is perhaps a strange question, but here it goes.
I have been helping a friend of mine with Photoshop CC which he bought a subscription for last friday. He already have a paid version of CS5, but got someone to help him with a pirated Photoshop CC three weeks ago.
I have uninstalled this pirated version, checked Windows host file and removed some blocking in the Windows 7 firewall. I have also run Adobe's install cleanup program.
Everything downloads and install fine from Adobe. Bridge CC and Lightroom is OK, but Photoshop CC does not work. It starts, shows the splash screen, everything seems to load as expected and the main windows is shown for a second or two before it disappears. I am able to open the help menu and noticed that "log on" is greyed out. On my own version of Photoshop CC this is "Log off" with my adobe ID behind.
This is a photo of my own Photoshop CC and the three lines marked with red are grayed out on his system.
(The menu text is in Norwegian......) His username is not showing and it says log on instead of log off. Is it normal for these three lines to be grayed out? If not, what could be wrong?
http://album.heime.org/album/diverse/wp_20131202_22_36_06_pro.jpg
I suspect there is something from the pirated version left behind in a file or in registry somewhere, but I am not able to find it. I spent three hours on saturday on two on sunday to try finding out what it is, but nothing :-)
And I have also tried the usual stuff like signing off creative cloud (Photoshop CC asks for credentials and log in goes without error), but still won't start completely, I have uninstalled and installed everything again, check for corrupted fonts (his CS5 version is OK)
Does someone here know what to delete in registry? I could of course delete everything below Adobe, but he wants to keep CS5 of course.
Or is there a file somewhere left behind?
Stig Vidar HovlandAlready tried this CC cleaner tool. Does not help in this situation.
This is a screen photo of my Photoshop CC and the three lines marked with red are grayed out on his system.
(The menu text is in Norwegian......) His username is not showing and it says log on instead of log off. Is it normal for these three lines to be grayed out? If not, what could be wrong?
http://album.heime.org/album/diverse/wp_20131202_22_36_06_pro.jpg -
i have a mecbook pro. i need After Effects and Premiere
Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us" -
I paid for and downloaded elements 12 and never had an issue with it until yesterday when I opened it. It instructed me to sign in with my adobe id, then it said I can use this product for 32767 days and that I can continue to use elements 12 after the trial period if I pay. I already paid for this product on 2/1/14.
You need to contact Adobe directly using the link below. Use the dropdown menu for boxes (1) & (2) to scroll down the list and choose:
1. Adobe Photoshop Elements
2. Serial number issues or activating my product
3. Click on the blue button: Still need help? Contact us – then click the button marked “chat now”
It’s usually possible to start a live chat, if an Adobe agent is free, and often to get the problem fixed right away.
Click here to get help now Contact Customer Care -
MS Ofc 2007 trial version conflicitng with my MS ofc 2003
My X61s came with preinstalled MS Ofc 2007 trial. I didn't want it and I installed my copy of MS Ofc 2003. Now when I launch any files MS Ofc 2007 comes up asking for a product code everytime and degrades performance of 2003 products.
How do i get ride of the MS Ofc 2007 that came preinstalled on my system? I don't see it in the install/remove software section of Control Panel.
Bil H..Please read:
http://support.microsoft.com/kb/928218
Ignorance is no excuse! -
How can put a Revel App on my iPad? With my paid subscription.
Hi there,
The trial version and the paid version are the same. If you have subscribed to the premium version of Revel using the same email/password that you used on your trial version there is nothing you need do. You can continue using the same Revel app.
Glenyse -
Hi, I bought Adobe Photoshop Elements 12. I already have trial version of Adobe on my computer. Should I delete the trial version before downloading paid version?
See: http://www.adobe.com/products/photoshop-elements/faq.html#trial-information
If you already have a trial version of Photoshop Elements 12 or Adobe Premiere Elements 12 installed on your computer, you can continue using the software without interruption by purchasing the product for unrestricted use.
Simply select Download from the Delivery Method pull-down menu on the Adobe Store page.
When your purchase is complete, you’ll receive a product serial number via email that allows you to easily convert your trial version without reinstalling the software.
Enter the serial number in the Software Setup screen (shown below) within your trial product and follow the prompts to complete the process. -
Can the trial version with everything installed create mysites and other applications?
Hello Community
IF you have WS2012 and you install Sharepoint 2013 Server
Stand-Alone used for trial environments and it installs all components
can you create Yammer, MySites, User Profiles, etc?
Thank you
ShabeautYes, trial version comes with full functionality.
Thanks
Mohit -
Convert trial version to paid version, on a windows computer
I bought adobe cc. But when I start programs from Adobe. I get a screen that says I use the trial version. but I've paid for a year long adobe. How can I convert my trial version to the paid version?
CS6 or Creative Cloud Reverts to Trial Mode
http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
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