Trial Version of PSE8 crashes and tech support won't help

I have never used any adobe photo product before and I was stoked to download elements, install an action set from a favorite blog I have been dreaming about, and use it on some of my photos.  I followed the instructions on the blog without any problems and installed 1 set of actions.  When I checked that everything was working fine, I went back to install a second set the same way and the whole thing went downhill from there.
The program crashes before loading completely.  I have looked for other suggestions to fix this and nothing has worked so far.  I have restarted the computer numerous times, restarted elements and quit all other programs while doing so, deleted the actions that I added, and deleted the mediadatabase.  Am now at my wits end.
I thought I would just call adobe because they should be motivated to sell their product and that might make them interested in helping me fix it.  Well, that's a joke.  In a nutshell he told me that I had to have a license in order for tech support to speak with me which means I have to go and purchase it.  I am not going to invest money in something that insn't working.  He basically told me to come here and he was certain I could get some help.  I hope that he is right on that account.
My computer is new.  Just bought it last weekend so there should not be any system problems.  I have Win7 64 bit.
I assume that if I uninstall this trial version that I CANNOT reinstall.
Thanks in advance to any help you may provide.

If you have never used Adobe products before, then I'd hate to break it to you but they all crash constantly. No news there, just read the reviews on Amazon.  If i can use the editor for more than 10 minutes without a crash then I am happy.  Sad really.
They might start caring when picasa continues to steal market share, haha until then...
I am only piping in because you can uninstall and reinstall the product.  Might try that.

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