Trial version- Photoshop cs5- doesn't work-

I downloaded a trial version of Photoshop CS5 extended. It wont open up- says it is not supported by this architecture.
Any suggestions

Hi,
Which operating system are you using? Please verify that you computer meets the minimum system requirements mentioned in this document:
Photoshop Extended
Thanks

Similar Messages

Wind.8bf file missing from trial version photoshop cs5?

I am trying to learn a specific text effect and the tutorial uses the "wind" filter in photoshop. I am currently using a trial version of PS cs5, and have been able to use all features so far... has the wind filter been ommitted from the trial version? Also, I downloaded an older version of the Wind.8bf file and located it within the correct /plugin/filters/ folder, but PS still does not recognize it.
Does anyone have a suggestion?
thanks,
Neil

Did you look in Filter - Stylize - Wind?
It only works on pixel-based layers. Is the tutorial based on an older version of Photoshop, or have they done something to the text to rasterize it into pixels?
If I recall correctly, the Wind filter is provided in Photoshop CS5 as part of a single plug-in file that provides a whole bunch of filters. I believe they did this to help speed up the startup, as Photoshop doesn't have to enumerate so many plug-ins this way.
Generally speaking, you should not put the separate 8bf file from another version of Photoshop into the folder tree for the current version, and in fact this can break things. Remember to remove the file you put in place.
-Noel

Photoshop CS5 doesn't work properly after opening too many images

Hi
This is my very first post.
I'm also new to CS5. I do hundreds of photo touching/cropping that is a part of my job for web.
Everything is running fine but when ever I open too many images in Photoshop CS5 it doesn't work, I mean it doesn't hang or freezes it just open all files and then doesn't show any images (just blank) and when I closes 20/30 or more images then it get fine.
I thought it might a RAM problem but i have i3 processor with 4GB of RAM. I have also increased memory usage from 60% to 80% but I'm still facing the same problem.
Would like to tell that in the previous version of CS3 I never got this problem and worked fine.
thanks
--Venkat

Disabling OpenGL entirely is draconian.
You could try, if it's not already set that way, going into the Advanced settings and switching OpenGL to "Basic" mode, which uses fewer resources.
-Noel

Downloaded CS5 Trial version, photoshop doesn't work

I just downloaded the trial version of CS5. All the applications open and work except photoshop. When you open it it states "Some of the application components are missing from the application directory, please reinstall the application". If I un-install it, how do I reinstall it from the download.
I had CS2 installed and working just fine, then all of a sudden it would no longer open correctly. I uninstaled it and reinstalled several times before deciding to try CS5.

The reinstall process is the same as install and is described here :-
http://kb2.adobe.com/cps/825/cpsid_82596.html
Did you run the installer and see any errors?

The last version of Photoshop CC doesn't work

I've installed the last version but it doesn't work at all

Hi
is there any error message coming up, are you using mac or windows

Photoshop CS5 Process still working

Hi, i've downloaded the trial of Photoshop CS5 extended, and installed it normally, but when i close the photoshop, with CTRL + Q or ALT + F4, apparently the application closes, but if i use process utility like Process Explorer, i've see that te process of photoshop.exe still running, and also it's consumming the 25% of the CPU usage, supposedly when I close the program with any of the traditional methods, it is assumed that the process should be end the photosho.exe, but not so, why?

Hi,
I can observe the same problem occuring randomly with CS5 (12.0.1) under XP SP3. I just made a quick test a few minutes ago:
1. Launched PS
2. Immediately closed the main window (but this can also happen after a "real" editing session).
3. The Task Manager showed that photoshop.exe was still loaded and using 106 752 K.
4. amt3.log was locked.
5. photoshop.exe must then be killed. If I launch PS again, a new instance is created and the previous one remains in memory. The new instance may or may not also stay in memory after closing the main window.
Of course, if the user is not aware of this, doesn't kill the ghost process and starts PS multiple times during a Windows session, memory can quickly be exhausted.
Below are the contents of amt3.log and swtag.log (I had deleted them before making the test).
2010-08-15 11:05:26 [2788] AMT: START SESSION, library version 3.0.0.64,3.0
2010-08-15 11:05:26 [2788] AMT: Initializing C:\Program Files\Adobe\Adobe Photoshop CS5\
2010-08-15 11:05:26 [2788] AMT: Adobe License Manager version 3.2 (build 64.0) RELEASE
2010-08-15 11:05:26 [2788] AMT: Failed to disable Virtualization SetTokenInformation Failed
2010-08-15 11:05:26 [2788] ServiceLoader: looking for library C:\Program Files\Adobe\Adobe Photoshop CS5\adobe_caps.dll
2010-08-15 11:05:26 [2788] ServiceLoader: Found library C:\Program Files\Adobe\Adobe Photoshop CS5\adobe_caps.dll
2010-08-15 11:05:26 [2788] PCDService: PCD Service in threaded mode
2010-08-15 11:05:26 [2788] performance: AMTPreObtainProductLicense took 6.192687 ms
2010-08-15 11:05:26 [2788] PCD thread: PCD thread started
2010-08-15 11:05:26 [2788] ServiceLoader: looking for library C:\Program Files\Adobe\Adobe Photoshop CS5\Adobe_OOBE_Launcher.dll
2010-08-15 11:05:26 [2788] ServiceLoader: Found library C:\Program Files\Adobe\Adobe Photoshop CS5\Adobe_OOBE_Launcher.dll
2010-08-15 11:05:26 [2788] AMT: App Product Locale [0] = en_GB
2010-08-15 11:05:26 [2788] config: Loading configuration for C:\Program Files\Adobe\Adobe Photoshop CS5\AMT\application.xml
2010-08-15 11:05:26 [2788] config: Found payload code {7DFEBBA4-81E1-425B-BBAA-06E9E5BBD97E}
2010-08-15 11:05:26 [2788] PCDService: found driver code {15FEDA5F-141C-4127-8D7E-B962D1742728}
2010-08-15 11:05:26 [2788] config: config: Host app was installed, using installed license configuration.
2010-08-15 11:05:26 [2788] PCDService: No value for key [FLMap] in hive [Photoshop-CS5-Win-GM{|}ALL] in cache.
2010-08-15 11:05:26 [2788] config: Setting current license to the driver at startup because no mapping was found.
2010-08-15 11:05:26 [2788] config: Setting current license to Photoshop-CS5-Win-GM [ALL]
2010-08-15 11:05:26 [2788] config: payload code: {7DFEBBA4-81E1-425B-BBAA-06E9E5BBD97E}
2010-08-15 11:05:26 [2788] config: driver payload code: {15FEDA5F-141C-4127-8D7E-B962D1742728}
2010-08-15 11:05:26 [2788] config: driver licensing code: Photoshop-CS5-Win-GM
2010-08-15 11:05:26 [2788] config: current licensing code: Photoshop-CS5-Win-GM
2010-08-15 11:05:26 [2788] config: current locale code: ALL
2010-08-15 11:05:26 [2788] config: Done loading configuration
2010-08-15 11:05:26 [2788] AMT: Locale from PCD [0] = en_GB
2010-08-15 11:05:26 [2788] AMT: Reordered Installed App Product Locale [0] = en_GB
2010-08-15 11:05:26 [2788] config: Setting insalled locales
2010-08-15 11:05:26 [2788] config: Changing locale to "en_GB" because old locale "" is not in the new list of installed languages
2010-08-15 11:05:26 [2788] ServiceLoader: looking for library C:\Program Files\Adobe\Adobe Photoshop CS5\asneu.dll
2010-08-15 11:05:26 [2788] ServiceLoader: Found library C:\Program Files\Adobe\Adobe Photoshop CS5\asneu.dll
2010-08-15 11:05:26 [2788] AMT: config: Finding license info for payload: {15FEDA5F-141C-4127-8D7E-B962D1742728}
2010-08-15 11:05:26 [2788] AMT: config: PayloadCode: {7DFEBBA4-81E1-425B-BBAA-06E9E5BBD97E}
2010-08-15 11:05:26 [2788] AMT: config: Driver PayloadCode: {15FEDA5F-141C-4127-8D7E-B962D1742728}
2010-08-15 11:05:26 [2788] AMT: config: Installed LicensingCode: Photoshop-CS5-Win-GM
2010-08-15 11:05:26 [2788] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{7DFEBBA4-81E1-425B-BBAA-06E9E5BBD97E}] in master.
2010-08-15 11:05:26 [2788] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{15FEDA5F-141C-4127-8D7E-B962D1742728}] in master.
2010-08-15 11:05:26 [2788] PCDService: No value for key [BridgeTalkCode] in hive [{15FEDA5F-141C-4127-8D7E-B962D1742728}] in master.
2010-08-15 11:05:26 [2788] PCDService: No value for key [ISO_TAGGING_DISABLED] in hive [Photoshop-CS5-Win-GM] in master.
2010-08-15 11:05:26 [2788] PCDService: No value for key [EULA] in hive [{15FEDA5F-141C-4127-8D7E-B962D1742728}] in master.
2010-08-15 11:05:26 [2788] PCDService: No value for key [Registration] in hive [{15FEDA5F-141C-4127-8D7E-B962D1742728}] in master.
2010-08-15 11:05:26 [2788] PCDService: No value for key [Registration] in hive [{7DFEBBA4-81E1-425B-BBAA-06E9E5BBD97E}] in master.
2010-08-15 11:05:26 [2788] PCDService: No value for key [Updates] in hive [{15FEDA5F-141C-4127-8D7E-B962D1742728}] in master.
2010-08-15 11:05:26 [2788] PCDService: No value for key [Updates] in hive [{7DFEBBA4-81E1-425B-BBAA-06E9E5BBD97E}] in master.
2010-08-15 11:05:26 [2788] PCDService: No value for key [SuiteFeatureCount] in hive [Photoshop-CS5-Win-GM] in master.
2010-08-15 11:05:26 [2788] AMT: Application can be serialized (sif file found).
2010-08-15 11:05:26 [2788] config: Setting current license to Photoshop-CS5-Win-GM [en_GB]
2010-08-15 11:05:26 [2788] PCDService: No value for key [ExpirationDate] in hive [Photoshop-CS5-Win-GM] in master.
2010-08-15 11:05:26 [2788] AMT: Subsequent launch (serial [91198248250290233036]).
2010-08-15 11:05:26 [2788] AMT: Application state initialized. Obtaining Product License.
2010-08-15 11:05:26 [2788] AMT: Obtaining client features from cache.
2010-08-15 11:05:26 [2788] AMT: Obtaining client product info from cache.
2010-08-15 11:05:26 [2788] PCDService: No value for key [ExpirationDate] in hive [Photoshop-CS5-Win-GM] in master.
2010-08-15 11:05:26 [2788] PCDService: No value for key [ExpirationDate] in hive [Photoshop-CS5-Win-GM] in master.
2010-08-15 11:05:26 [2788] AMT: Running in PROV_APP
2010-08-15 11:05:26 [2788] PCDService: No value for key [EULADelay] in hive [{15FEDA5F-141C-4127-8D7E-B962D1742728}] in master.
2010-08-15 11:05:26 [2788] PCDService: No value for key [EULADelay] in hive [{15FEDA5F-141C-4127-8D7E-B962D1742728}] in master.
2010-08-15 11:05:26 [2788] PCDService: No value for key [MediaTag] in hive [{15FEDA5F-141C-4127-8D7E-B962D1742728}] in master.
2010-08-15 11:05:26 [2788] config: No media tag found for payload {15FEDA5F-141C-4127-8D7E-B962D1742728}
2010-08-15 11:05:26 [2788] config: Using default media policy RET
2010-08-15 11:05:26 [2788] uiswitch: EULA has already been accepted.
2010-08-15 11:05:26 [2788] AMT: This is a subsequent launch. Deferring services.
2010-08-15 11:05:26 [2788] performance: AMTObtainProductLicense took 25.348194 ms
2010-08-15 11:05:33 [2788] AMT: Pre-Validating Product License.
2010-08-15 11:05:33 [2788] AMT: Services not yet loaded in this session.
2010-08-15 11:05:33 [2788] AMT: Loading services in background to get ready for Validate call.
2010-08-15 11:05:33 [2788] AMT: Spawning background thread to load services.
2010-08-15 11:05:33 [2788] performance: AMTPreValidateProductLicense took 0.296686 ms
2010-08-15 11:05:33 [2788] AMT: Starting work on prevalidate thread.
2010-08-15 11:05:33 [2788] AMT: AMT: PreValidating Product License.
2010-08-15 11:05:33 [2788] AMT: Launch Workflow not yet done in this session.
2010-08-15 11:05:33 [2788] AMT: Starting Background Subsequent Launch Workflow
2010-08-15 11:05:33 [2788] AMT: Starting ALM workflow.
2010-08-15 11:05:33 [2788] AMT: Initializing ALM for serialized activation.
2010-08-15 11:05:33 [2788] ALMService: Initializing as licensed app
2010-08-15 11:05:33 [2788] ALM: _info_: Start ALM 3.2 Release (build 3.2.64.0)
2010-08-15 11:05:33 [2788] SLCoreService: Starting up SLCore 1.0 Release (build 1.0.13.199023).
2010-08-15 11:05:33 [2788] SLCoreService: Service construction took 0.0 ms and succeed.
2010-08-15 11:05:33 [2788] ALM: _info_: LEID passed Photoshop-CS5-Win-GM is used to configure SLCore = 0
2010-08-15 11:05:33 [2788] ALM: _info_: Host app is Licensable App
2010-08-15 11:05:33 [2788] PCDService: No value for key [Photoshop-CS5-Win-GM{|}6] in hive [SSC-CS5-LE-Dominance] in master.
2010-08-15 11:05:33 [2788] ALM: _info_: Found LEID Photoshop-CS5-Win-GM with AMT Path C:\Program Files\Adobe\Adobe Photoshop CS5\AMT
2010-08-15 11:05:33 [2788] ALM: _info_: Found LEID DesignSuiteStandard-CS5-Win-GM with AMT Path C:\Program Files\Common Files\Adobe\ssc\DesignSuiteStandard-CS5-Win-GM
2010-08-15 11:05:33 [2788] ALM: _info_: Found LEID WebSuitePremium-CS5-Win-GM with AMT Path C:\Program Files\Common Files\Adobe\ssc\WebSuitePremium-CS5-Win-GM
2010-08-15 11:05:33 [2788] ALM: _info_: Found LEID DesignSuitePremium-CS5-Win-GM with AMT Path C:\Program Files\Common Files\Adobe\ssc\DesignSuitePremium-CS5-Win-GM
2010-08-15 11:05:33 [2788] ALM: _info_: Found LEID VideoSuitePremium-CS5-Win-GM with AMT Path C:\Program Files\Common Files\Adobe\ssc\VideoSuitePremium-CS5-Win-GM
2010-08-15 11:05:33 [2788] ALM: _info_: Found LEID MasterCollection-CS5-Win-GM with AMT Path C:\Program Files\Common Files\Adobe\ssc\MasterCollection-CS5-Win-GM
2010-08-15 11:05:33 [2788] ALM: _info_: Found LEID ELearningSuite-ES2-Win-GM with AMT Path C:\Program Files\Common Files\Adobe\ssc\ELearningSuite-ES2-Win-GM
2010-08-15 11:05:33 [2788] PCDService: No value for key [MediaTag] in hive [{15FEDA5F-141C-4127-8D7E-B962D1742728}] in master.
2010-08-15 11:05:33 [2788] config: No media tag found for payload {15FEDA5F-141C-4127-8D7E-B962D1742728}
2010-08-15 11:05:33 [2788] config: Using default media policy RET
2010-08-15 11:05:33 [2788] ALM: _info_: MediaTagPolicy is RET
2010-08-15 11:05:33 [2788] ALM: _info_: Canonical LEID is Photoshop-CS5-Win-GM
2010-08-15 11:05:33 [2788] ALM: _info_: Driver LEID is Photoshop-CS5-Win-GM
2010-08-15 11:05:33 [2788] PCDService: No value for key [926287090233530048226122] in hive [RejectedSNDomain_CS5] in cache.
2010-08-15 11:05:33 [2788] SLCoreService: Reading product config [C:\Program Files\Adobe\Adobe Photoshop CS5\AMT\SLConfig.xml]
2010-08-15 11:05:33 [2788] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for ALL
2010-08-15 11:05:33 [2788] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is not installed
2010-08-15 11:05:33 [2788] ALM: _info_: Set Running Locale to en_GB
2010-08-15 11:05:33 [2788] ALM: _time_: (func: ALM_Initialize, duration: 0.016 sec)
2010-08-15 11:05:33 [2788] AMT: Performing ALM silent license verification.
2010-08-15 11:05:33 [2788] PCDService: No value for key [EncryptedSerial] in hive [{15FEDA5F-141C-4127-8D7E-B962D1742728}] in cache.
2010-08-15 11:05:33 [2788] PCDService: No value for key [Serial] in hive [{15FEDA5F-141C-4127-8D7E-B962D1742728}] in cache.
2010-08-15 11:05:33 [2788] config: No pre-serial number found in {15FEDA5F-141C-4127-8D7E-B962D1742728}
2010-08-15 11:05:33 [2788] PCDService: No value for key [PSN] in hive [Photoshop-CS5-Win-GM{|}en_GB] in cache.
2010-08-15 11:05:33 [2788] config: No en_GB provisional serial number found in Photoshop-CS5-Win-GM
2010-08-15 11:05:33 [2788] PCDService: No value for key [PSN] in hive [Photoshop-CS5-Win-GM{|}ALL] in cache.
2010-08-15 11:05:33 [2788] config: No ALL provisional serial number found in Photoshop-CS5-Win-GM
2010-08-15 11:05:33 [2788] ALM: _info_: Validate license at Post-Chrome time, running locale is en_GB
2010-08-15 11:05:33 [2788] ALM: _info_: Searching license for locale en_GB ...
2010-08-15 11:05:33 [2788] PCDService: No value for key [911982482502902330369562] in hive [RejectedSNDomain_CS5] in cache.
2010-08-15 11:05:33 [2788] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_GB
2010-08-15 11:05:33 [2788] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed
2010-08-15 11:05:33 [2788] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_GB
2010-08-15 11:05:33 [2788] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed
2010-08-15 11:05:33 [2788] ALM: _info_: Found existing serialization under LEID Photoshop-CS5-Win-GM, the serial number locale is en_GB
2010-08-15 11:05:33 [2788] ALM: _info_: This is the running locale, stop the search
2010-08-15 11:05:33 [2788] PCDService: No value for key [911982482502902330369562] in hive [RejectedSNDomain_CS5] in cache.
2010-08-15 11:05:33 [2788] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_GB
2010-08-15 11:05:33 [2788] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed
2010-08-15 11:05:33 [2788] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_GB
2010-08-15 11:05:33 [2788] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed
2010-08-15 11:05:33 [2788] PCDService: No value for key [911982482502902330369562] in hive [RejectedSNDomain_CS5] in cache.
2010-08-15 11:05:33 [2788] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_GB
2010-08-15 11:05:33 [2788] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed
2010-08-15 11:05:33 [2788] PCDService: No value for key [911982482502902330369562] in hive [RejectedSNDomain_CS5] in cache.
2010-08-15 11:05:33 [2788] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_GB
2010-08-15 11:05:33 [2788] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed
2010-08-15 11:05:33 [2788] config: Setting current license to Photoshop-CS5-Win-GM [en_GB]
2010-08-15 11:05:33 [2788] SLCoreService: Syncing to license store...
2010-08-15 11:05:33 [2788] SLCoreService: Found server mkey.
2010-08-15 11:05:33 [2788] SLCoreService: Loading license references...
2010-08-15 11:05:33 [2788] SLCoreService: Found 1 license file(s)
2010-08-15 11:05:33 [2788] SLCoreService: Parsing license file [141548637.lic] succeed.
2010-08-15 11:05:33 [2788] SLCoreService: License store synchronization took 22.7 ms and succeed.
2010-08-15 11:05:33 [2788] SLCoreService: Query license: type = 3, duration = permanent, remaining = permanent.
2010-08-15 11:05:33 [2788] PCDService: No value for key [PDApp_WF] in hive [Photoshop-CS5-Win-GM] in cache.
2010-08-15 11:05:33 [2788] SLCoreService: Feature ALM_PhotoshopCS5GM_12.0 is enabled.
2010-08-15 11:05:33 [2788] SLCoreService: Feature Bridge_Base_4.0 is enabled.
2010-08-15 11:05:33 [2788] SLCoreService: Feature Bridge_CameraRaw_4.0 is enabled.
2010-08-15 11:05:33 [2788] SLCoreService: Feature Bridge_MiniBridge_1.0 is enabled.
2010-08-15 11:05:33 [2788] SLCoreService: Feature MobileCenter_Base_3.0 is enabled.
2010-08-15 11:05:33 [2788] SLCoreService: Feature Photoshop_12.0 is enabled.
2010-08-15 11:05:33 [2788] SLCoreService: Feature Photoshop_Base_12.0 is enabled.
2010-08-15 11:05:33 [2788] PCDService: No value for key [ALM_Info_S1] in hive [Photoshop-CS5-Win-GM{|}en_GB] in cache.
2010-08-15 11:05:33 [2788] ALM: _info_: Performing Block Check
2010-08-15 11:05:33 [2788] SLCoreService: Query license: type = 3, duration = permanent, remaining = permanent.
2010-08-15 11:05:33 [2788] ALM: _info_: Block Check ByPassed
2010-08-15 11:05:33 [2788] SLCoreService: Query license: type = 3, duration = permanent, remaining = permanent.
2010-08-15 11:05:33 [2788] ALM: _time_: (func: ALM_License_SilentValidate, duration: 0.047 sec)
2010-08-15 11:05:33 [2788] ALM: _info_: ALM_License_SilentValidate return license status: Valid And Activated
2010-08-15 11:05:33 [2788] AMT: License check shows serialized product is already activated.
2010-08-15 11:05:33 [2788] ALM: _info_: Entered ALM_NeedANAG
2010-08-15 11:05:33 [2788] ALM: _info_: Exiting ALM_NeedANAG
2010-08-15 11:05:33 [2788] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{15FEDA5F-141C-4127-8D7E-B962D1742728}] in master.
2010-08-15 11:05:33 [2788] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{7DFEBBA4-81E1-425B-BBAA-06E9E5BBD97E}] in master.
2010-08-15 11:05:33 [2788] PCDService: No value for key [Updates] in hive [{15FEDA5F-141C-4127-8D7E-B962D1742728}] in master.
2010-08-15 11:05:33 [2788] PCDService: No value for key [Updates] in hive [{7DFEBBA4-81E1-425B-BBAA-06E9E5BBD97E}] in master.
2010-08-15 11:05:33 [2788] AUMService: config: No AdobeUpdaterCode found in configuration; AUM will be disabled.
2010-08-15 11:05:33 [2788] ServiceLoader: looking for library C:\Program Files\Adobe\Adobe Photoshop CS5\updaternotifications.dll
2010-08-15 11:05:33 [2788] ServiceLoader: Found library C:\Program Files\Adobe\Adobe Photoshop CS5\updaternotifications.dll
2010-08-15 11:05:33 [2788] AUMService: IsUpdaterEnabled call
2010-08-15 11:05:33 [2788] AUMService: IsUpdaterEnabled call succeeded
2010-08-15 11:05:33 [2788] ALM: _info_: Deactivation menu is enabled
2010-08-15 11:05:33 [2788] AMT: Completed Launch Workflow successfully.
2010-08-15 11:05:33 [2788] AMT: Calling AUM API to create scheduler entry to be used by updater.
2010-08-15 11:05:33 [2788] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{15FEDA5F-141C-4127-8D7E-B962D1742728}] in master.
2010-08-15 11:05:33 [2788] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{7DFEBBA4-81E1-425B-BBAA-06E9E5BBD97E}] in master.
2010-08-15 11:05:33 [2788] PCDService: No value for key [Updates] in hive [{15FEDA5F-141C-4127-8D7E-B962D1742728}] in master.
2010-08-15 11:05:33 [2788] PCDService: No value for key [Updates] in hive [{7DFEBBA4-81E1-425B-BBAA-06E9E5BBD97E}] in master.
2010-08-15 11:05:33 [2788] AUMService: config: No AdobeUpdaterCode found in configuration; AUM will be disabled.
2010-08-15 11:05:33 [2788] AUMService: IsUpdaterEnabled call
2010-08-15 11:05:33 [2788] AUMService: IsUpdaterEnabled call succeeded
2010-08-15 11:05:33 [2788] AUMService: Get LEID xml call
2010-08-15 11:05:33 [2788] AUMService: Get LEID XML call succeeded
2010-08-15 11:05:33 [2788] AMT: AUM GetLEID called with status =0.
2010-08-15 11:05:33 [2788] AMT: Checking client features against cache.
2010-08-15 11:05:33 [2788] AMT: Feature AMT_ALLOW_DRAGDROP_INSTALL 3.0 is unlicensed (was unlicensed).
2010-08-15 11:05:33 [2788] AMT: Feature AMT_REQUEST_NO_TAMPERPROOFING 3.3 is unlicensed (was unlicensed).
2010-08-15 11:05:33 [2788] AMT: Feature Photoshop_Premium 12.0 is unlicensed (was unlicensed).
2010-08-15 11:05:33 [2788] AMT: Feature Photoshop_Base 12.0 is licensed (was licensed).
2010-08-15 11:05:33 [2788] AMT: Feature Bridge_Base 4.0 is licensed (was licensed).
2010-08-15 11:05:33 [2788] AMT: Feature Bridge_CameraRaw 4.0 is licensed (was licensed).
2010-08-15 11:05:33 [2788] AMT: Feature MobileCenter_Base 3.0 is licensed (was licensed).
2010-08-15 11:05:33 [2788] AMT: Validating client product info against cache.
2010-08-15 11:05:33 [2788] PCDService: No value for key [ExpirationDate] in hive [Photoshop-CS5-Win-GM] in master.
2010-08-15 11:05:33 [2788] AMT: Starting Data Collection for SWTag_Init()
2010-08-15 11:05:33 [2788] AMT: DoISOTagging() productCanonicalLEID = Photoshop-CS5-Win-GM;outMappedLEID = Photoshop-CS5-Win-GM, unused = Photoshop-CS5-Win-GM
2010-08-15 11:05:33 [2788] AMT: DoISOTagging() productPayloadCode = {7DFEBBA4-81E1-425B-BBAA-06E9E5BBD97E};driverPayloadCode = {15FEDA5F-141C-4127-8D7E-B962D1742728}
2010-08-15 11:05:33 [2788] AMT: SWTag_Init() Tags Arguments Adobe Photoshop CS5; Photoshop-CS5-Win-GM; en_GB
2010-08-15 11:05:33 [2788] AMT: DoISOTagging() License Status = activated
2010-08-15 11:05:33 [2788] AMT: DoISOTagging() Tags 911982482502902330369562; 12.0; RETAIL
2010-08-15 11:05:33 [2788] AMT: DoISOTagging() Product Version 12; 0
2010-08-15 11:05:33 [2788] AMT: AMT: Product License PreValidated.
2010-08-15 11:05:33 [2788] AMT: Prevalidate indicates license is good and no UI required.
2010-08-15 11:05:33 [2788] performance: PreValidate thread took 96.114731 ms
2010-08-15 11:05:33 [2788] AMT: PlugPlug : AdobeId has been created or SN with no SaaS bit
2010-08-15 11:05:33 [2788] AMT: PlugPlug : Can Go Online returned as true
2010-08-15 11:05:33 [2788] performance: AMTPlugPlugRequest took 25.290924 ms
2010-08-15 11:05:33 [2788] performance: AMTPlugPlugRequest took 0.655391 ms
2010-08-15 11:05:33 [2788] performance: AMTPlugPlugRequest took 0.843124 ms
2010-08-15 11:05:33 [2788] performance: AMTPlugPlugRequest took 0.684165 ms
2010-08-15 11:05:33 [2788] performance: AMTPlugPlugRequest took 0.645613 ms
2010-08-15 11:05:35 [2788] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{15FEDA5F-141C-4127-8D7E-B962D1742728}] in master.
2010-08-15 11:05:35 [2788] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{7DFEBBA4-81E1-425B-BBAA-06E9E5BBD97E}] in master.
2010-08-15 11:05:35 [2788] PCDService: No value for key [Updates] in hive [{15FEDA5F-141C-4127-8D7E-B962D1742728}] in master.
2010-08-15 11:05:35 [2788] PCDService: No value for key [Updates] in hive [{7DFEBBA4-81E1-425B-BBAA-06E9E5BBD97E}] in master.
2010-08-15 11:05:35 [2788] AUMService: config: No AdobeUpdaterCode found in configuration; AUM will be disabled.
2010-08-15 11:05:35 [2788] AUMService: UpdaterNotificationsLaunchAAMNotifierOnQuitIfReqd call
2010-08-15 11:05:35 [2788] AUMService: UpdaterNotificationsLaunchAAMNotifierOnQuitIfReqd call succeeded
2010-08-15 11:05:35 [2788] AMT: AUM UpdaterNotificationsLaunchAAMNotifierOnQuitIfReqd called with status =0.
2010-08-15 11:05:35 [2788] ALMService: Terminating
2010-08-15 11:05:35 [2788] SLCoreService: Shutting down SLCore 1.0 Release (build 1.0.13.199023).
2010-08-15 11:05:35 [2788] SLCoreService: Service destruction took 4.3 ms and succeed.
2010-08-15 11:05:35 [2788] ALM: _info_: End ALM
2010-08-15 11:05:35 [2788] performance: AMTReleaseProductLicense took 12.103214 ms
2010-08-15 11:05:35 [2788] AMT: END SESSION.
2010-08-15 11:05:33 [2788] SWTAG: _info_: __SWTAG_LOG_FILE__
2010-08-15 11:05:33 [2788] SWTAG: _info_: Get privilege info for "G:\Temp\swtag.log" returned 0
2010-08-15 11:05:33 [2788] SWTAG: _info_: Set privilege info for "G:\Temp\swtag.log" returned 0
2010-08-15 11:05:33 [2788] SWTAG: _info_: ==========================================
2010-08-15 11:05:33 [2788] SWTAG: _info_: Start SWTAGGING productName=Adobe Photoshop CS5; licensingCode=Photoshop-CS5-Win-GM; locale=en_GB; caller=1
2010-08-15 11:05:33 [2788] SWTAG: _info_: Get privilege info for "C:\Documents and Settings\All Users\Application Data\regid.1986-12.com.adobe" returned 0
2010-08-15 11:05:33 [2788] SWTAG: _info_: Set privilege info for "C:\Documents and Settings\All Users\Application Data\regid.1986-12.com.adobe" returned 0
2010-08-15 11:05:33 [2788] SWTAG: _info_: Reading existing C:\Documents and Settings\All Users\Application Data\regid.1986-12.com.adobe\regid.1986-12.com.adobe_Photoshop-CS5-Win-GM-en_GB.swidtag file
2010-08-15 11:05:33 [2788] SWTAG: _info_: End SWTAGGING
2010-08-15 11:05:33 [2788] SWTAG: _info_: ==========================================

Will not download trial of Photoshop cs5

I have a mac running snow leopard and would like to try the PS cs5. I get the Installer assistant , I add my Adobe details to is then select the trial version of cs5.
Nothing then happens.
When I click on it again or another the following message appears.
I then have to force quit to clear it.
Bruce

Thanks Jeff,
Still can't get it to work - I only have one product in my download queue, Adobe Photoshop Cs5.1.
I don't think it's paused - it never started.....underneath the download progress bar it has 'sign in with your adobe id to continue' - but I've already signed in (you can see in top right corner it's got Welcome, Ali.
I can't press the pause button or the x button next to the download progress bar either, I thought maybe if I pause and resume - but nothing...it's just sitting there.

Adobe Photoshop CS5 has stopped working (Win 7, 64 bit)

I am trying to run Photoshop CS5 on Windows 7 64bit. Everytime I open the program, I get an error saying "Adobe Photoshop CS5 has stopped working", immediately after the splash screen goes away and the main gui opens. The only option on the error is "Close Program".
I am on a computer with an i7 processor and 12GB of memory. I have two Nvidia GTS 250 video cards, running four monitors.
Over the course of the last day, I have reformatted my computer, and reinstalled Windows twice. I have reinstalled the CS5 Master Suite more times than I can remember. I have also downloaded and installed the latest video card drivers from Nvidia.
I continue to have the same problem every time I try to open any of the programs in the CS5 suite.
The only time I have come close to getting it to work was immediately after installing the new Nvidia drivers, before restarting my computer. I was able to open it one time without it crashing, Once I restarted my computer, Photoshop continued to give me the same error every time I try to open it.
I have no other software installed on my computer. It is a brand new installation of Windows 7.
I have been on the phone with Adobe technical suuport for about an hour and a half, and I have yet to get a single suggestion other than attempting an install with my network cable unplugged. Other than that, they seem to be fond of transfering me back and forth between departments (and asking me to repeat all of my information every time).
As you can probably tell, I am very frustrated at this point and would greatly appreciate any suggestions.
Thanks,
Trevor

My scenario and history:
Windows Vista Ultimate and now Windows 7 Ultimate
NVidia Quadro Fx 4500 driving 4 monitors total SLi on or off - makes no difference. Drivers irrelevant.
2 x Xeon 5160 (so total 4 cores)
24Gb RAM
PS CS 4 or 5
4 monitors - - yep it is the 4 monitor thing.
Fails everytime as you describe.
Observation - If you Remote Desktop Connection onto the computer - and so in effect are using only ONE monitor - PS works fine.
A WORKAROUND for 4 or 5 - I don't consider this a fix because you lose some functionality but it gets you 99% there and is the same workaround for CS4 or 5
Go to<drive>:\Program Files\Adobe\Adobe Photoshop CS5 (64bit)\Plug-ins\Extensions\ (or CS4 - depending on version)
Locate File:
ScriptingSupport.8li
Disable this extension by renaming the file with a tilde in front of the file name. Thus:
~ScriptingSupport.8li
Start Photoshop - it works and is mainly functional.
The only real downside I have discovered is that disabling this scripting extension means you cannot use some of the built in scripts under FILE - SCRIPTS - the biggest PIA for me being the Contact Sheet builder no longer works. But as I now use Lightroom to create contact sheets - this is not a big loss. Other scripting functionality - I am sure is affected - but not to a point I find PS unusable.
ADOBE - if you read this - it has been that extesion now for the last two editions of PS.

Adobe Photoshop CS5 has stopped working

I have Windows 7 I just installed Adobe photoshop CS5 Extended. It starts fine but when I start to open a picture I get the message
Adobe Photoshop CS5 has stopped working windows will shut it down.
Any ideas of what the problem is.

Mylenium, why do you feel there is a need to run the first time as Administrator? Do you know of install failures that would leave files or registry entries with improper permissions? I've not been hearing of this behavior with the new versions; certainly Photoshop has known about Windows' UAC feature for quite a long time.
Rjleys, I suggest that you try (before opening an image) going into Edit - Preferences - Performance and disabling the [ ] Use OpenGL Drawing setting. Close and restart Photoshop after making this change.
If this works around the problem, you should update your video drivers from the web site of the manufacturer of your video card. It may be that the OpenGL operations Photoshop is trying to perform may be causing a fault in your drivers, resulting in an applilcation crash.
What kind of video card do you have?
Here are the links to the driver update pages for the two big video card makers:
ATI : http://www.amd.com/us/Pages/AMDHomePage.aspx
nVidia: http://www.nvidia.com/Download/index.aspx?lang=en-us
-Noel

Adobe Photoshop CS5 is not working with Lion.

Adobe Photoshop CS5 is not working with Lion. It is totally non responsive to a point where i cannot work. all other CS5 programs seem to be running well so far. any advice? if no, then how do i revert back to Snow leopard?

I had real problems with all Adobe apps - it said I needed to install a version of Jave Runtime, but kept saying that I wasn't connected to the internet to complete the action. This was not the case - I was connected to the internet.
I followed this link : http://support.apple.com/kb/DL1421 to install a version of Java and all Adobe apps fire up now. Haven't done much testing within the apps, but at least I'm further ahead than I was.
So thanks to the message boards for helping me out.
Reg

Need advice - "Adobe photoshop CS5 has stopped working" upon startup

Hi All,
Hopefully someone can assist me with this as this seems to be a fairly common problem.
Basically, upon starting up PS it comes up with the error message:
"Adobe Photoshop CS5 has stopped working..."
I'm just working off a surface pro 2 with 256gb ram, i5 processor (I think)
I’ve installed no new drivers of late and not undertaken any system changes that I can think of that would affect the program.
Funnily enough it’s the same problem across all the adobe suite e.g. illustrator and indesign both won’t start up (illustrator has the same message whereas indesign’s error message mentions that it requires a certain amount of free disk space).
Hopefully that is enough info. Please ask if there is anything else that you would need to know in order to ascertain the problem.
For reference here is the excerpt from the windows error log:
Faulting application name: Photoshop.exe, version: 12.0.0.0, time stamp: 0x4bbc5b10
Faulting module name: amtlib.dll, version: 3.0.0.64, time stamp: 0x4b6004cc
Exception code: 0xc0000417
Fault offset: 0x000000000009376c
Faulting process ID: 0x1694
Faulting application start time: 0x01d0057849e658d6
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS5 (64 Bit)\Photoshop.exe
Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CS5 (64 Bit)\amtlib.dll
Report ID: 8ca8884a-716b-11e4-8279-501ac50d5549
Faulting package full name:
Faulting package-relative application ID:
Fingers crossed someone can help as I’m at the end of my wits here (my laptop died recently leaving me my tablet to finish some artwork for a deadline and now PS etc won’t work leaving me with nothing!).
Cheers
Scott

My scenario and history:
Windows Vista Ultimate and now Windows 7 Ultimate
NVidia Quadro Fx 4500 driving 4 monitors total SLi on or off - makes no difference. Drivers irrelevant.
2 x Xeon 5160 (so total 4 cores)
24Gb RAM
PS CS 4 or 5
4 monitors - - yep it is the 4 monitor thing.
Fails everytime as you describe.
Observation - If you Remote Desktop Connection onto the computer - and so in effect are using only ONE monitor - PS works fine.
A WORKAROUND for 4 or 5 - I don't consider this a fix because you lose some functionality but it gets you 99% there and is the same workaround for CS4 or 5
Go to<drive>:\Program Files\Adobe\Adobe Photoshop CS5 (64bit)\Plug-ins\Extensions\ (or CS4 - depending on version)
Locate File:
ScriptingSupport.8li
Disable this extension by renaming the file with a tilde in front of the file name. Thus:
~ScriptingSupport.8li
Start Photoshop - it works and is mainly functional.
The only real downside I have discovered is that disabling this scripting extension means you cannot use some of the built in scripts under FILE - SCRIPTS - the biggest PIA for me being the Contact Sheet builder no longer works. But as I now use Lightroom to create contact sheets - this is not a big loss. Other scripting functionality - I am sure is affected - but not to a point I find PS unusable.
ADOBE - if you read this - it has been that extesion now for the last two editions of PS.

I just bought a new macbook pro and my CS6 migrated, but now when I open existing documents, it launches a free trial version. There doesn't appear to be a way to enter my serial number or communicate that I simply have a new computer. HELP! There is no c

I just bought a new macbook pro and my CS6 migrated, but now when I open existing documents, it launches a free trial version. There doesn't appear to be a way to enter my serial number or communicate that I simply have a new computer. HELP! There is no customer support for this. I can't believe what a poor service company Adobe is!!

The problem was that you migrated CS6. Unfortunately, migration doesn't work because it doesn't move all the files.
First, you'll need to use the Adobe Cleaner Tool to remove the components that were installed:
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Second, you should install a clean copy of CS6. Here is a link:
Other downloads

The legal status of the fonts packaged with the trial version of CS5.5 after expiry

Greetings,
This is basically a question of conscience: I recently had the 30 day trial version of CS5.5, and was surprised to find that after the trial expired the fonts included in the demo package did not “self destruct” but continued to be available on my system. Does this mean that I can legitimately keep them on my computer (strictly for personal use)? The situation seems somewhat paradoxical – I can’t imagine Adobe simply giving these fonts away, yet I also can’t imagine them expecting people to hunt the fonts down and delete them independently once the trial period runs out. (Obviously they hope people will buy the full product, but unfortunately that proved not to be an option for me at the moment.) I didn't see anything about this in the initial terms and conditions when installing the trial package and cannot find any official stance on this in the documentation, so unless I missed something, it would seem that Adobe has no ground to ask people to manually remove the fonts in this situation. I would appreciate your advice.

Adobe is not giving those fonts away.
If you decide not to purchase a license to an Adobe product after installing and using the trial, you have no legal right to use the font after the trial period is over.
Yes, the removal of those fonts was not accounted for but that doesn't change their legal status.
Unfortunately, there are two problems associated with killing the ability to use the fonts after the trial period is over:
(1)     We don't automatically uninstall the software after the trial period is over. We simply don't let you run it via the activation mechanism which blocks the execution. However, fonts are not involved in the activation mechanism (at least not currently) and as such, when the trial is over, the fonts are still installed and accessible by other programs. We would need to get the fonts into the activation mechanism somehow to be able to control their use when either a trial is over or the software is otherwise uninstalled!
(2)     Currently, the Adobe fonts are installed into the system fonts directory. We would need to be careful to keep track of whether the user already had licenses to such fonts prior to installing a trial of Adobe software and not mucking with their status afterwards.
          - Dov

My photoshop cc doesn't work. "_crtCreateSymbolicLinkW not found in DLL "C.\Windows\SYSTEM32\MSVCP110.dll"". Please help

my photoshop cc doesn't work. "_crtCreateSymbolicLinkW not found in DLL "C.\Windows\SYSTEM32\MSVCP110.dll"". Please help

I checked my windows 7 pro machine for the module I see many copies if the DLL with different dates two different sizes all are version 11.0.51106.1 so I guess there are 32bit and 64bit versions. Some are in Adobe folders some in Wacom folders ad in two windows folders including system32. I do not know if there is and entry point "_crtCreateSymbolicLinkW" in it.

PSE13 trial version and it will not work with Windows 7

I have downloaded PSE13 trial version and it will not work with Windows 7

I have been using PSE 13 for 3 months with no problems. When I launch the Editor in PSE 13 this is what I get -
"Adobe Photoshop cannot run on this computer because this version of Photoshop requires Windows 7 or later"
RAM 12.0GB
64 bit operating system
Intel(R) Core(TM)I7CPU 920 @ 2.67GHz
Windows 7 SP1
Hope this helps.
Lynne

Trial version- Photoshop cs5- doesn't work-

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