Trial won't convert to licensed version

Downloaded the upgrade of AA XI Pro to my new computer. I attempted to license it using the license to my AA-8 Pro but it keeps rejecting the license number. Attempted 3x to activate it off my old computer, but won't let me deactivate it either. I am out of trial days on this and I have a very busy day at work. PLEASE HELP!

Yes, it does that to confirm the upgrade purchase was valid.  But there should come a point where it asks for the new serial number as well.
If you are having a problem with it accepting what you consider to be valid serial numbers, then you need to contact Adobe Support either by chat or via phone.
Here are some links to help make contact:
http://www.adobe.com/support/chat/ivrchat.html
http://www.adobe.com/support/download-install/supportinfo/

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