Trial won't launch and won't uninstall

I'm working on a Mac, still within the one month trial period. Wanted to move forward to purchase Premiere but can't launch the program (icon just bounces and then stops). Tried to uninstall but the uninstaller says there's an error. Any ideas on how to get it re-installed?
Thanks!

Thanks for your replies. I worked with Adobe customer service. They had me run the Cleaner Tool, which solved the Premiere issue (it had to be reinstalled). HOWEVER this method caused more problems than solutions. The CC Cleaner also completely wiped out earlier versions of Adobe Software on my computer including: Bridge, InDesign, Photoshop, Dreamweaver and others.
Use the CC Cleaner with care.

Similar Messages

HT5654 iTunes auto update downloaded and installed on 28/01/2014. iTunes now won't launch and error message states file MSVCR80.dll is missing. Tried uninstalling and downloading/installing again to no avail. Any clues?

iTunes auto-update dowloaded and installed on 28/01/2014. iTunes now won't launch and error message states file MSVCR80.dll is missing. Tried unistalling and downloading/installing again to no avail. Any clues?

Click here and follow the instructions. You may need to completely remove and reinstall iTunes and all related components, or run the process multiple times; this won't normally affect its library, but that should be backed up anyway.
(99269)

Photoshop CS6 won't launch and when it does it's really slow...help?

Hi,
So my copy of Photoshop CS6 sometimes won't launch and when it does manage to launch fully, it's really slow. I mean ridiculously slow. The only times when I can get it to run even remotely quick is if I shut down my computer, and then restart it and then start up Photoshop CS6 as the first program. Even then it slows down after a while. (And I only have a firefox browser open usually, never more than a couple of tabs at once, so it's not a bandwidth issue)
Here are my comp specs:
Samsung
Processor:
AMD A6-3420M APU with
Radeon (Tm) HD graphics 1.50 ghz
Installed Memory (RAM) - 4.00 (3.48 usable)
64 Bit operating System running on Windows 7 home premium, service pack 1
I also did just recently install the new update Adobe had for Photoshop, so that's up to date.
It's getting really frustrating! I have another program I'm using in the meantime (Paint tool Sai), but I'd really like to use Photoshop CS6.....
Any help would be greatly appreciated!

Make sure you updated the drivers from AMD's website, not Microsoft.
Make sure you are running the 64 bit version of Photoshop, not 32 bit.
Disable all third party plugins, and try disabling system utilities (we've seen font managers, antivirus, disk backup software, etc. cause slowdowns due to bugs in those utilities).

NoScript won't uninstall / isn't listed as an Extension and getting angry about it, try this, it worked for me

Your reviews of the standard articles by forum junkies that just shoot out links of more engineering pages like this one are resulting in slamming the mouse, pounding the
keyboard and cussing aloud that even your cat probably won't be emerging for a few days, articles such as these that might already be highlited visited and open using Internet
Explorer or Chrome since you're pondering uninstalling firefox.
http://kb.mozillazine.org/Uninstalling_add-ons
https://support.mozilla.org/en-US/kb/disable-or-remove-add-ons?redirectlocale=en-US&redirectslug=Uninstalling+add-ons
I'll quickly glean for a moment why you won't uninstall it without difficulty before I explain how to just turn it off but you'll still keep it sort of like dermatological
shingles, you've already had the outbreak and as long as you don't do something risky to reawken, you won't see it again.
You can't remove it from the extensions likely because it was "embedded" in your particular FF install. I'm careful to avoid definitive statements since nothing is definitive in
a 20 year old buggy operating system of Windows and the hoops that decent software like firefox has to jump through just to protect us on MS Windows. This hole NoScript
nightmare might be happening to you on something else like a MaC or anything, it doesn't matter cause my fix is the same, there might be other methods and I hope others
constructively contribute.
Whenever I post this question and discovery elsewhere like Stack or DevGuru, it always gets invaded by the followers, the engineers who almost cultishly question why would
anyone remove or disable NoScript, how dare would anyone do such a thing. These people are missing the point, it has nothing to do with the quality, it has to do with ownership
and they can dismissively write us off to being hacked, whatever, that is our decision to do so regardless of the "elegance of NoScript", the reasons we choose to stop using it
ARE OUR OWN REASONS AND NUNYA BUSINESS.
A FIX:
By now you've probably learned the "about:config" option in FF, in your address bar enter:
about:config
If you don't have the address bar and just use shortcuts, use your Windows kyboard and press Ctrl and the "L" key for which should hopefully start an address bar unless
NoScript disabled it or demands confirmation 1
Press the enter key on your keyboard, or the go, whatever you normally do to press forward to your web site, NoScript might prevent you from opening the config like the HAL9000 stopping Dave Bowman from deactivating him. Just press forward and advise NoScript you wanna keep going.
Scroll down or find
noscript.autoAllow
Notice if it is set True or 1, change it to 0 or False.
Have to restart FF to affect the change, if this solved your version of the problem, please reutrn to say as much, vote it up with an up click, if it didn't work, share as much as you're willing to before you get fed up and slam your fist through the monitor or this computer out of the window of a moving car.
NoScript isn't evil, the author is revered and he creates and maintains it for free, you might be having a hard time removing it because it was embedded with your FireFox install. Somewhere you or someone else decided you needed a specialized version of fireFox such as the ToR version for anonymous web browsing from site operators, maybe someone did it and only told you in passing and you forgot, coulda been they didn't understand what they were installing and failed to adequately explain it.
At this moment, you're feeling proprietary and want more control of your browsing experience.
I know a few ways to uninstall it but it requires software recompiling which is like genetic rengineering if you don't already know software development and you should probably avoid trying to learn it since it obviously ain't your profession. You don't try to learn dentistry just to drill your own cavity.
You can do other things to save your settings and uninstall / reinstall a new version of FF, there are other ways to uninstall NoScript or kneecap it, and we're intereeted in hearing how.

In order to uninstall a possibly unwanted extension, please do the following:
#From the Firefox window click the Firefox button at the top left and select ''Add-ons'', or, if the Firefox button is not shown, click the ''Tools'' menu and click ''Add-ons''.
#Once the Add-on Manager has opened in a new tab, click the ''Extensions'' button on the left side of the window.
#You should now see a list of your installed extensions on the right side together with buttons on the right side of each extension.
#To remove an extension from Firefox, simply click the ''Remove'' button. You should see a message that informs you about the successful removal of the add-on.
#Note that some add-ons require a Firefox restart to be removed completely. To perform a Firefox restart after the add-on removal, click the ''Restart now'' link in the message.
You can find further information about uninstalling extensions in the following articles:
[[Disable or remove Add-ons]]
[[Remove a toolbar that has taken over your Firefox search or home page]]

ITunes download said I needed to uninstall first. Followed instructions on how to uninstall. Everything worked except for iTunes itself and it won't uninstall but won't install either. Help!

I followed the instructions for the uninstall as found on the website, but all of the software except for iTunes uninstalled successfully. Now it won't uninstall and the updated version won't instal either and I have no idea what to do. I'm very frustrated at this point as I've tried everything on the support website.

Perfect, thanks.
"The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2330."
That one's consistent with disk/file damage. The first thing I'd try with that is running a disk check (chkdsk) over your C drive.
Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)
Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.
Does the chkdsk find/repair any damage? If so, can you get an install to go through properly afterwards?

TS1702 Thanks. I had 6 Apps that needed updating on my iPad original. I hit "Update All" and that ruined four Apps. They won't download the updates, nor will they launch and be useable either. I lost Splashtop 2, Bible!, and Mercury Browser! Suggestio

Am I the only fool who clicked on update all when my iPad told me updates were available? Two updates loaded just fine, but the other four never updated and now lie useless and grayed out. I had 6 Apps that needed updating on my iPad original. I hit "Update All" and that ruined four Apps. They won't download the updates, nor will they launch and be useable either. I lost Splashtop 2, Bible!, and Mercury Browser! Suggestions?! I don't want to ruin my access to Splashtop 2 for sure.

I fixed it by going through a few steps using iTunes while hooked to my computer.

Premiere Pro trial won't download and it isn't listed in my creative cloud

Premiere Pro trial won't download and it isn't listed in my creative cloud. It is frustrating... it says it is downloading but it makes creative cloud pop up and I then can't find it listed . I just want the trial. I have done trouble shooting on cchromeand on my computer.

See if your machine meets the system requirements for the software. CC will not list applications that will not work with the system.
Premiere Pro - http://helpx.adobe.com/premiere-pro/system-requirements.html

Photoshop Elements 10 won't complete installation and won't uninstall.

Photoshop Elements 10 won't complete the installation process and it won't uninstall using the uninstall utility (I get an error message). So I tried deleting all files manually. However, when I re-insert Disc #1 it only offers to uninstall Elements 10 - which it won't do (same error message). So I can't go forward (install) or backward (uninstall). My computer is a Dell Studio 1555 with 4 GB of RAM, 64-bit OS, running on Vista Home Premium. I have 180 GB free of 283 GB on the C drive.

Thanks, Your link took me right to it. Baisley 944
Date: Mon, 11 Jun 2012 21:17:48 -0600
From: [email protected]
To: [email protected]
Subject: Photoshop Elements 10 won't complete installation and won't uninstall.
    Re: Photoshop Elements 10 won't complete installation and won't uninstall.
    created by photodrawken in Photoshop Elements - View the full discussion
For some reason, my link to the MS FixIt Center didn't appear in my message:http://support.microsoft.com/fixit/ Ken
     Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/4484771#4484771
     To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/4484771#4484771. In the Actions box on the right, click the Stop Email Notifications link.
     Start a new discussion in Photoshop Elements by email or at Adobe Forums
For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.

InDesign won't install (jammed at 42%) and now won't uninstall (errors), can anyone help?

I installed InDesign trial and Adobe CC -
ID jammed at 42% so assuming there was a problem
Uninstalled CC and attempted to uninstall ID, which it said completed with 'errors'
When I retried installing ID after reinstalling CC it still jammed at 42%, assuming that I haven't removed all the software off
Adobe InDesign is still marked in my programs, and when I try to uninstall it again this message appears:
'Uninstall Failed. Your uninstallation encountered errors'
I've run the Cleaner Tool & the error message in the .log file is this:
DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\caps.db
Sorry for the long explanation, but if anyone could help me I'd be so greatful!
Thanks

Do you have administrator privileges on the account you are logged in with?

Firefox won't load homepage when launched and crashes when closed.

Last night, while I was in Firefox, a notification popped up that updater.exe had been downloaded. I could easily take a guess: a new version of Firefox was out. I closed Firefox and then had the updater do its thing.
When Firefox then launched & came up with a blank screen (like what you would see with New Tab), I was a little confused. I checked Tools > Options and the general tab was still set to show the homepage when Firefox starts up (Xfinity). I also went through all the other tabs and found that nothing had been changed. It was 18.0, as shown in "About Firefox" so I was scratching my head as to what was going on. Humoring myself, I clicked the "home" Icon, and sure enough it toop me to my homepage. Figuring I'd take a shot at it later, I closed Firefox (The red X in the upper right).
Then things took a stranger turn. Upon closing, the Mozilla Crash Report screen popped up. I figured this was a one-time thing, so I didn't send a report. I launched Firefox again, and again I got a blank screen. Upon closing, the Crash Report screen popped up again. To ensure this was just something with Firefox, I launched Internet Explorer. It showed the homepage upon launch, and didn't crash when closed.
Now, upon getting the troubleshoot information, I discovered another twist: When I go to close one of the tabs, Forefox crashes.
This has me scratching my head. Before I updated, everything was perfectly fine. Now I run into this. Any thoughts?

Alright, I just tried to reset (help > Troubleshooting > click 'Reset Firefox'. It said it would try to hold onto bookmarks, passwords, etc). When it closes, we hit the Crash Report screen again. Launching Firefox reveals nothing has changed (Theme being the same is the give-away). I'd say that hasn't worked as of yet.
I typed about:crashes and copy/pasted everything in the "details" tab. If the "Raw Dump" tab would be more effective, just say so and I'll add that
Signature coffplgn.dll@0x3714
UUID 89ad14cd-e4c9-43d9-9ba0-fa8332130111
Date Processed 2013-01-11 08:26:27
Uptime 27
Last Crash more than 3 months before submission
Install Age 27 seconds since version was first installed.
Install Time 2013-01-11 08:25:31
Product Firefox
Version 18.0
Build ID 20130104151925
Release Channel release
OS Windows NT
OS Version 5.1.2600 Service Pack 3
Build Architecture x86
Build Architecture Info AuthenticAMD family 16 model 2 stepping 3
Crash Reason EXCEPTION_ACCESS_VIOLATION_EXEC
Crash Address 0x54d7048
User Comments
App Notes
AdapterVendorID: 0x1002, AdapterDeviceID: 0x9611, AdapterSubsysID: 00000000, AdapterDriverVersion: 8.531.0.0
D3D10 Layers? D3D10 Layers- D3D9 Layers? D3D9 Layers-
Processor Notes
EMCheckCompatibility True
Winsock LSP
MSAFD Tcpip [TCP/IP] : 2 : 1 :
MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
RSVP UDP Service Provider : 6 : 2 : %SystemRoot%\system32\rsvpsp.dll
RSVP TCP Service Provider : 6 : 1 : %SystemRoot%\system32\rsvpsp.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{0BBE6F70-6FFF-4959-B762-459BA69AE89C}] SEQPACKET 4 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{0BBE6F70-6FFF-4959-B762-459BA69AE89C}] DATAGRAM 4 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{CA2BB869-E7F7-405E-9266-0E2BDF8F748D}] SEQPACKET 1 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{CA2BB869-E7F7-405E-9266-0E2BDF8F748D}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{2FAAFBE0-C5F0-46B6-A02A-3B87402292F7}] SEQPACKET 2 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{2FAAFBE0-C5F0-46B6-A02A-3B87402292F7}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
Adapter Vendor ID 0x1002
Adapter Device ID 0x9611
Total Virtual Memory 2147352576
Available Virtual Memory 1770160128
System Memory Use Percentage 29
Available Page File 4371468288
Available Physical Memory 2476265472
Bugzilla - Report this bug in Firefox, Core, Plug-Ins, or Toolkit
Related Bugs
783369 NEW --- Norton Confidential 2012/2013 crashes (couictlr.dll, coffplgn.dll)
Crashing Thread
Frame Module Signature Source
0 @0x54d7048
1 coFFPlgn.dll coFFPlgn.dll@0x3714
2 couictlr.dll couictlr.dll@0x28355
3 couictlr.dll couictlr.dll@0x3dcec
4 couictlr.dll couictlr.dll@0x35609
5 couictlr.dll couictlr.dll@0xbe7f
6 oleaut32.dll APP_DATA::AllocCachedMem
7 couictlr.dll couictlr.dll@0x6106b
8 coFFPlgn.dll coFFPlgn.dll@0x590e7
9 coFFPlgn.dll coFFPlgn.dll@0xa812b
10 coFFPlgn.dll coFFPlgn.dll@0x51748
11 coFFPlgn.dll coFFPlgn.dll@0x2bec
12 coFFPlgn.dll coFFPlgn.dll@0x4ef66
13 coFFPlgn.dll coFFPlgn.dll@0xb335b
14 coFFPlgn.dll coFFPlgn.dll@0xc753f
15 coFFPlgn.dll coFFPlgn.dll@0x3c5a3
16 coFFPlgn.dll coFFPlgn.dll@0xa7b00
17 coFFPlgn.dll coFFPlgn.dll@0xa522
18 coFFPlgn.dll coFFPlgn.dll@0xc6fe
19 coFFPlgn.dll coFFPlgn.dll@0x2a908
20 coFFPlgn.dll coFFPlgn.dll@0xc8813
21 coFFPlgn.dll coFFPlgn.dll@0xa9e51
22 coFFPlgn.dll coFFPlgn.dll@0x2a346
23 coFFPlgn.dll coFFPlgn.dll@0xaa35b
24 xul.dll nsObserverService::NotifyObservers xpcom/ds/nsObserverService.cpp:149
25 xul.dll nsCOMPtr_base::assign_from_qi obj-firefox/xpcom/build/nsCOMPtr.cpp:56
26 xul.dll xul.dll@0xebfe67
27 @0x12c713
28 xul.dll nsWindowWatcher::RemoveWindow embedding/components/windowwatcher/src/nsWindowWatcher.cpp:1221
29 xul.dll nsAppShellService::UnregisterTopLevelWindow xpfe/appshell/src/nsAppShellService.cpp:525
30 xul.dll nsTimerImpl::Release xpcom/threads/nsTimerImpl.cpp:138
31 xul.dll nsWebShellWindow::Destroy xpfe/appshell/src/nsWebShellWindow.cpp:758
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Mail won't launch and OS X needs to repair Library to run applications

My primary account works fine. Wife's mail wouldn't launch and indication is Library needs to be repaired. Would it be best to delete problem account? Checking other discussions revealed that the ....mail/plist was missing in preferences.
Appreciate help to get into this problem.

Back up all data. Don't continue unless you're sure you can restore from a backup, even if you're unable to log in.
This procedure will unlock all your user files (not system files) and reset their ownership and access-control lists to the default. If you've set special values for those attributes on any of your files, they will be reverted. In that case, either stop here, or be prepared to recreate the settings if necessary. Do so only after verifying that those settings didn't cause the problem. If none of this is meaningful to you, you don't need to worry about it.
Step 1
If you have more than one user account, and the one in question is not an administrator account, then temporarily promote it to administrator status in the Users & Groups preference pane. To do that, unlock the preference pane using the credentials of an administrator, check the box marked Allow user to administer this computer, then reboot. You can demote the problem account back to standard status when this step has been completed.
Triple-click the following line to select it. Copy the selected text to the Clipboard (command-C):
{ sudo chflags -R nouchg,nouappnd ~ $TMPDIR.. ; sudo chown -R $UID:staff ~ $_ ; sudo chmod -R u+rwX ~ $_ ; chmod -R -N ~ $_ ; } 2> /dev/null
Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Paste into the Terminal window (command-V). You'll be prompted for your login password. Nothing will be displayed when you type it. You may get a one-time warning to be careful. If you don’t have a login password, you’ll need to set one before you can run the command. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.
The command will take a noticeable amount of time to run. Wait for a new line ending in a dollar sign (“$”) to appear, then quit Terminal.
Step 2 (optional)
Take this step only if you have trouble with Step 1 or if it doesn't solve the problem.
Boot into Recovery. When the OS X Utilities screen appears, select
Utilities ▹ Terminal
from the menu bar. A Terminal window will open.
In the Terminal window, type this:
res
Press the tab key. The partial command you typed will automatically be completed to this:
resetpassword
Press return. A Reset Password window will open. You’re not going to reset a password.
Select your boot volume ("Macintosh HD," unless you gave it a different name) if not already selected.
Select your username from the menu labeled Select the user account if not already selected.
Under Reset Home Directory Permissions and ACLs, click the Reset button.
Select
 ▹ Restart
from the menu bar.

ITunes won't launch and I get a strange error message-

My iTunes will not launch and I get this strange error message: The iTunes application could not be opened. The disk could not be read from or written to. But I have no problems with the disk it is on, which is my harddisk. Help, help, help…

I have now tried a billion things: None of them work. I still get the same error message, when I try to launch iTunes after logging into my user profile. However, I can launch iTunes 6.0.1 if I create another userprofile on my computer and log into that. But that isn't very helpful. I have also tried removing iTunes 6.0.1 and installing iTunes 4.7 instead. I can actually launch that. However, I cannot connect to the iTunes music store using iTunes 4.7 nor can I play any of the music purchased from the iTunes music store. What am I to do, except curse Apple for creating a version of iTunes that many people seem to have problems with?

Photoshop ask for registration every time I launch and won't except user name and password even when signed in

I have tried for two weeks with adobe chat and have got nowhere. Every time I try to launch photoshop it asks to register the software, I pay monthly via CC but every time I enter my details it thanks me and says "enjoy the software" tries to launch and then starts the process again. I have disabled firewall but it still will not launch.
Anyone had similar problems?
Regards
Ian

You don't mention the OS you have, if it's windows right click on the shortcut and select "Run as Administrator" you should get the message again and then it should go away

Itunes won't uninstall so can reinstall

everytime i try to upgrade itunes i run into a different problem. this time my old itunes won't uninstall so the new one can install. and now i can't even open the old itunes or uninstall it myself. i'm pretty dumb when it comes to computers so if you could dumb it down when you answer this it would be greatly appreciated. thanks

when i try to install itunes 7.1.1 the following message comes up:
'the feature you are tryting to use is on a netwotk resource that is unavaliable
Click ok to try again, or enter an alternate path a a folder containing the insallation package 'Itunes.msi' in the box below'
with that one, try the following procedure (mariza, this is probably worth a try with your one too):
first, head into your Add/Remove programs and uninstall your QuickTime. if it goes, good. if it doesn't, we'll just attend to it when we attend to itunes.
next, download and install the Windows Installer CleanUp utility. use it to clear any existing itunes and/or QuickTime installation configuration information from the PC.
Description of the Windows Installer CleanUp Utility
next, use the the following document as a guide for manual removal of leftover itunes and quicktime program files:
Removing iTunes and QuickTime for Windows
now try another itunes install. does it go through properly this time?

Adobe 9.3.4 won't uninstall-network unavailable-need msi file

My OS is XP. I've used Adobe Reader for years. It was working just fine until about a month ago. When I attempt to print from Primopdf, I can get the screen that says "Create PDF"--once I click on it nothing happens. That happened a time or two before. When I uninstalled & reinstalled the Primopdf program it took care of the problem. (I can still create pdf files from scanned documents.)
Next I uninstalled the Adobe Reader program, and installed the updated version, Adobe Reader 9.3.4. That still didn't work. Now Adobe Reader 9.3.4 won't uninstall. I get a message that says "The feature you are trying to use is on a network resouce that is unavailable." I've checked in my 'Program files' to see if Adobe reader is there--I find a 90.3 MB Reader folder, (with several folders & files) indicating it does exist. Though I see an AcroRd32.exe that shows its a 9.3.3.177 file. (So evidently I don't have the upgrade, but the previous version, right?)
After the 'network unavailable' message appears, a prompt gives an option enter an alternate path to: AdbeRdr930.en.us.msi file. If I had that file, would that solve my problem? I've read complex instructions, and not sure how to obtain that file. Is there some way I can obtain & download that file?
I've run registry cleaner programs, the Advanced SystemCare Diagnositic program, etc. I've read about forced program deletions--though not sure about that? I downloaded the Microsoft Windows Installer Cleanup Utility--then it said was for Window 95/98--couldn't find for XP.
OK computer gurus--what should I do, short of reinstalling my OS? This is like 'gum on shoes' and it's really annoying.
Thanks for some recommendations to hurdle this problem.
Dunstumped

dunstumped wrote:
I see an AcroRd32.exe that shows its a 9.3.3.177 file. (So evidently I don't have the upgrade, but the previous version, right?)
Check the version of AcroRd32.dll - that should show you the 9.3.4 version.
dunstumped wrote:
I downloaded the Microsoft Windows Installer Cleanup Utility--then it said was for Window 95/98--couldn't find for XP.
The Windows Installer Cleanup Utility (http://majorgeeks.com/Windows_Installer_CleanUp_Utility_d4459.html) works on all Windows versions; you should be able to remove your current Reader with it.

Trying to install Cs2 but old indesign won't uninstall or repair?

Trying to install the "new" posted on adobe, Cs2. Win vista for business. 1st step- add/remove programs. old indesign won't uninstall or repair! Get " was interrupted - try again" "can't find xxxxx file in dat 1 cabinet" ???
Searched forums for hours now! Help please!

Just went back through my start menu, and it CS, not CS2 that would not install under any condition on Windows 7. CS2 is running in the Windows XP mode Virtual Machine. XP mode is a free feature of Windows 7 Pro and Ultimate, and does not install on Vista.
That said, you can download and install Windows Virtual PC (http://www.microsoft.com/windows/virtual-pc/support/virtual-pc-2007.aspx) which is a virtualization environment, and you can install Windows XP as a virtual machine from a set of XP disks.
There are people (and you seem to be one) who have successfully, more or less, gotten CS2 to install on Vista. I never ran Vista, so I'm shooting in the dark here a bit, but I would make the following recommendations for trying to get the programs installed:
First, run MSconfig and turn off all the unnecessary startup programs like Anti-virus and spyware scanners, third party firewalls, instant messengers, iTunes, browser helpers and toolbars, etc, and also go to the Services tab, hide all Microsoft services, and you can probably turn off just about everything that is left (lots of antivirus stuff runs as a service, for example). Re-boot into an adminsitrator account, cancel MSConfig when it reopens, and find the downloaded installer. If you have not already run the .exe file to extract the installer, do that next.
Once the installer is extracted, find the Setup.exe file, and right click it. In Windows 7 I have an entry to Troubleshoot Compatibility, and hopefully you have something similar. Choosing that gives me two options, Use Recommended Settings, which might work, but there's no indication of what they might be, or Troubleshoot Program. Choosing that should bring up another dialog where hopefully you can see a checkbox that says the program used to work in an earlier version, which you should check, and clear any others, then press next, which should bring up a list of previous versions where you can select Windows XP.
From there it should run the setup program in XP comaptibility mode, and once installed you should be able to set the program itself to also run in XP compatibility mode.
When the installation is complete you can run MSConfig again and click the Normal Startup radio button and reboot.

Trial won't launch and won't uninstall

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