Tried all steps but whitesmoke won't go away even when deleted. OE not conrtaminated so will delete FF. Suggestions?

whitesmoke downloaded without prompt and took control of my Firefox. Tried all the procedures and appeared to have disabled and then deleted it, rebooted and reinstalled FF but it is still there!! It did not affect OE so unless I can get rid of my FF contamination its no more FF for me. Any suggestions to save FF? Tom

Unfortunately Whitesmoke is pretty nasty. Try to Reset firefox [[Reset Firefox – easily fix most problems]], it's usually successful at removing it

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My iPhone 4S had the iOS 6 update and I have been trying to download all day but it won't work and now when I go to software update of says iOS 5.1.1 is up to date

My iPhone 4S had the iOS 6 update and I have been trying to download all day but it won't work and now when I go to software update of says iOS 5.1.1 is up to date. And I cant restore my iPhone becuase when I go onto iTunes it says that it can't find my iPhone. I have tryed to download the most resent iTunes because I went to apple website and just hit download iTunes so I guess it's the most resent version and I don't know what to do. Should I go to an apple store?

If your are using IOS 4, see below.
http://support.apple.com/kb/HT4972

A client has given me her old CS3 discs saying there are spare users on it. I've tried to run but the wizard cant find photoshop even when I browse to the correct folder.

Could it be looking for an older version of photoshop than I have as it is looking for previous versions? I actually wanted to do a fairly lengthy trial of InDesign to see if I can get on with it and don't want to use the 30 day creative cloud trial as my broadband isn't up to it, and I will run the danger of losing work.
I tried shortcutting to disc 2 which is the InDesign disc but it wouldn't accept the serial number from the back of the box as a valid InDesign serial number. I'm assuming that its not a shortcut I can take. Can someone tell me what I'm doing wrong here, or is it a simple case of the users/license not being deactivated properly. They are currently using CS5 in site so I guess its possible that they have upgraded all users on the license, but she didnt seem to think so. I'm not certain she knows exactly whats supposed to be done, and to be honest neither do I, so help would be great! Thanks very much

Leofwinewulfhelm the Creative Suite serial numbers can only be used with the Creative Suite installers. If you invoke the separate installer for InDesign on Disc 2 then your serial number will not be accepted.
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Finally you can verify if the serial numbers for CS5 is an upgrade serial number or not by viewing the serial number under your account. Please see Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html for information on how to locate your serial number. If Creative Suite 5 is an upgrade then it is likely it was upgraded from Creative Suite 3. This would mean that the Creative Suite 3 license is now being utilized to allow the running of Creative Suite 5.

The restore session has stopped working. It tries to load, but then gives an error message that the script is not working and will not actually show the previous tabs I had open.

I count on using the Firefox restore session feature. But it's stopped working. For the past couple of days, it hasn't worked a single time. (I haven't changed anything on my PC.) It just suddenly stopped working.
Now it gives me an error message that the script has stopped working. It gives me a couple of options. I'm not sure of the exact wording, but one option is to stop the script and the other is to keep trying. But the keep trying never works.
I have to stop the script, hence, the list with my previous tabs never comes up.

Which file is mentioned as the cause of that script error?<br />
Is that a file with a chrome protocol?

A few emails in my inbox won't go away even when I delete them. They turn light grey and if I click on them again, it can only undelete. Will not move to trash in any way.

How do I permanently delete some emails which just turn light grey instead of going away from my inbox?

Choose the mailbox on the left, on the menu bar click mailbox, then click rebuild. That will usually get rid of emails that turn gray and stay in your mailbox.

HT1937 I have tried all steps online to get my iphone to turn on, but screen is still black, what do I do?

My iphone screen is black and will not turn on. I have tried all steps listed online and nothing helps.

Have you tried
RESET DEVICE
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TS1702 I have an Iphone 5 6.01. I have a notice on my app store that I have an update. Tried to update, but it won't. Connected to Itunes and tried to download update for App. I can't do that either. It won't let me update any of the apps. What is w

I have an Iphone 5 6.01. I have a notice on my app store that I have an update. Tried to update, but it won't. Connected to Itunes and tried to download update for App. I can't do that either. It won't let me update any of the apps. What is wrong?

My husband and I are using the same iTunes account on all mac & pc computers, but the libraries are different on each machine. We always manually manage our music (no auto sync). iTunes is up to date on the PCs. My husband uses our joint iTunes account on his pc, but once again, has a different collection in his library from those on the other machines. He can't load any music from his PC to his iphone 4. I can load music from my mac library to my iphone 4s, but cannot load from my pc library to my iphone 4s. How can I switch my main library that it syncs with from the mac to the pc?
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How can I remove me credit card from my account I already tried from iTunes but it won't give the option 2 remove it!

How can I remove me credit card from my account I already tried from iTunes but it won't give the option 2 remove it!

Go to Store > View My Account > Edit Purchase Info. Then just click "No credit card" and hit Okay, and it will remove all of the info. Good luck.

Trying to turn off spotlight because it's a resource hog. open terminal and enter command but it won't respond or even ask for password.

trying to turn off spotlight because it's a resource hog. open terminal and enter command but it won't respond or even ask for password.

Step #1:
In System Preferences click on Spotlight.
Step #2:
Click on the Privacy tab here.
Step #3:
Click on the + button here and when the window opens click on "Macintosh HD" (or whatever you've named your HD) and then click the Choose button.

I updated my phone to IOS 8.2. Now my phone won't turn on. I tried to reboot but it won't reboot

I updated my phone to IOS 8.2. Now my phone won't turn on. I tried to reboot but it won't reboot

The first two approaches is reboot by holding both the power and home buttons until the apple logo appears. If that does not work, then the second, and more drastic approach is to use the recover mode to connect to the computer running iTunes per http://support.apple.com/kb/HT1808 and summarized as:
But note you will need a backup of your content as the recovery mode erases all content and settings.

I have apple iPhone 4S upgraded to iOS 6.0.1 and everything was working fine suddenly my Wifi was not connecting and found the wifi on/off button is greyed out and to enable it I tried all resets but still my problem have not solved, still wifi is off

I have apple iPhone 4S upgraded to iOS 6.0.1 and everything was working fine suddenly my Wifi was not connecting and found the wifi on/off button is greyed out and to enable it I tried all resets but still my problem have not solved, still wifi is off

Same here.... No fix. Replacing is the option apparently and if you're out of warranty, you're SOL. That was as per the "Genius" at Apple.

I just buy operativesystem onlocker from 3 webshop i got the mail and it says i need to but it on itunes i do the all steps but its not working its lockt to 3!

i just buy operativesystem onlocker from 3 webshop i got the mail and it says i need to but it on itunes i do the all steps but its not working its lockt to 3!

sorry my english is very cash I think we got the paper on the lock operator and we have done all the steps but it will not play if it is unlocked, bought locked to three paid 350kr

HT201263 i tried all that but when i connect my iphone to my itunes there is no restore button. why is this happening?

i tried all that but when i connect my iphone to my itunes there is no restore button. why is this happening?

Slightly important info to include.
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When I turn on my iPad the grey 'brightness slider' is in the centre of the screen and I can't get rid of it. I've tried switching on / off 'auto-brightness' in 'settings' but it won't go away. What am I doing wrong? Any advice gratefully received.

When I turn on my iPad the grey 'brightness slider' is in the centre of the screen and I can't get rid of it. I've tried switching on / off 'auto-brightness' in 'settings' but it won't go away. What am I doing wrong? Any advice gratefully received.

That folder with the question mark icon means that the MacBook can't find the boot directory. That can either mean it can't find the hard drive or the Operating System data on the hard drive is somehow corrupted.
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When it does start up, you'll see a panel asking you to choose your language. Choose your language and press the Return key on your keyboard once. It will then present you with an Installation window. Completely ignore this window and click on Utilities in the top menu and scroll down to Disk Utility and click it. When it comes up is your Hard Drive in the list on the left?
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I deleted my microsoft office:mac 2011 word from my toolbar. I have Mac OS X version 10.6.8. I tried to reinstall but it won't work. I get an error message each time. Please help!!!!!!!!!!!!!!

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By Toolbar, do you mean the Dock? The Translucent bar normally at the bottom of the screen, but sometimes at the right or left side?
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Tried all steps but whitesmoke won't go away even when deleted. OE not conrtaminated so will delete FF. Suggestions?

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