Tried Design Premium CS 5.5. Lost Acrobat 8 from CS3.

I have Design Premium CS3 for Windows. I installed the trial version of CS 5.5. Now that I have uninstalled it, I do not have Acrobat 8 (professional) anymore. I need it (at least until I am able to update to CS 5.5). What can I do short of reinstalling the entire suite (which I don't have the disks). Thanks.

If you don't have the disks you have a problem. Was your installation registered with Adobe? In that case you may be able to get the necessary files from Adobe, but you will have to contact them to find out what possibilities exist.

Similar Messages

Hello, I purchased design premium 4.0 German Windows (LIZ 390232 from 22.02.2010) from my friend and wanted to installation it. However, the key code does not work. He has the PC is no longer, so he can not disable the product key. He loaded it, but onl

Hello, I purchased design premium 4.0 German Windows (LIZ 390232 from 22.02.2010) from my friend and wanted to installation it. However, the key code does not work. He has the PC is no longer, so he can not disable the product key. He loaded it, but only in Englisch (trial version?) Please help me for the next step. I have the license agreement in my hand.

Moving this discussion to the Downloading, Installing, Setting Up forum.
Jakobh53157856 before you begin the installation process please complete the transfer of license process to transfer the Adobe Creative software license you wish to utilize to your possession, You can find details regarding the transfer process at Transfer an Adobe product license.

Can you upgrade to acrobat 11 from cs3

I have acrobat 9 pro from CS 3. I bought the upgrade to Acrobat 11. When I put in the serial number from CS 3 Design Premium it does not work. Can you upgrade to Acrobat 11 from cs3, and if not can you "return" the upgrade you bought?

Hi,
No, its not a valid path to upgrade from CS3 to Acrobat 11. You need to contact Adobe Chat Support to return the Acrobat 11 you bought.
Contact Customer Care
Regards,
Anoop

Acrobat Error after installing CS5 Design Premium

OK, I'm going to try and explain exactly what I am doing and when I'm getting this error so please bear with me.
I am trying to set up a test computer for testing CS5 in our production flow. After reading some of the posts here and other places I felt it best to start with a clean system on my test machine.
I have a Intel Dual-Core 2.66GHz machine with 2GB Ram and system OS 10.5.8 (Don't have access to Snow Leopard at the time) OS was loaded clean, nothing on the machine prior to loading the system.
We are a large company and we are on a maintenance program for our Adobe Software so all I received as a installer for CS5 was a .dmg file called DesignPreium_CS5_LS1.dmg. I'm assuming that this installer is just an upgrade installer from CS4 to CS5 because it did not install Acrobat 9 Pro after running the installer. This is where my problem starts.
I had already read that there was not an upgrade for Acrobat and to just use the one that came with CS4 so that is what I am trying to do. I got out my CS4 Design Premium disks and installed just Acrobat 9 Pro.
The problem I'm having though is that when I try and launch Acrobat it gives me the error that says "Suite Product Activation Needed" (Please see image below. So that's what I tried, I launched InDesign CS5 and then Acrobat 9 Pro but I got the same error.
Is there any way to get Acrobat 9 Pro running on this machine without first installing other components of CS4 that were on the installer disk with Acrobat 9 Pro? Doing this would make it very difficult to ever install a clean copy of CS5 in my opinion. When I start with a fresh machine I want to start with a fresh machine, not install components just to uninstall them later so that certain parts will work.
If I haven't made it clear what I'm trying to do ask and I'll try and fill in the blanks.
Any thoughts? Hopefully you see this Dov and can add some insight on the options I have.

Hi,
I know from another site that you solved this problem with using a CS3.3 disc that you had. Exactly the same thing is happening to me. Only difference is I just wanted to free up some space and have been using the CS5 for a few weeks now so uninstalled the CS4 as it seemed odd to keep it on when it's not necessary. But now this. I have gone back to the download page and tried to reinstall but nothing. I'm guessing I will have to dig out my cS4 discs but just thought I'd see if there was a more logical alternative?
Jane

Cs4 design premium broke acrobat

I installed CS4 Design Premium and It broke Adobe Acrobat. After CS4 install when I tried to open Acrobat, I will get Force Quit error. I removed CS4 and ran the CS4 cleaning utility. Then reinstall CS4 and same issue.
I am installing this on a Macbook Pro( 2.66 Ghz, 4GB, 300GB HD) running Leopard 10.5.7
Any Suggestions
Thanks In Advance

What Acrobat?

Clean Deinstallation of CS4 Design Premium for Windows XP

Would very much appreciate any pointers or pointers to suggestions for a clean removal of CS4 Design Premium. Many Thanks.
Bob

Thanks very much John for your response. I am struggling with a printing problem since I installed Design Premium. When you have a free moment perhaps you might oblige me by looking at another of my threads in this forum. I do not know how to append or attach it to this response but this is the topic from a few days ago:
Jul 5, 2009 6:44 PM
Color and density printing problems with CS4 Design Premium
Today I printed very good prints from another modest program (Canon Digital Professional). The programs work space is s/RGB and both HP
printers were set up to s/RGB. Recalibrated my monitor today and it is still dead on. Then I tried s/RGB for CS3 and CS4 in Design Premium
and they were dark and muddy,some vibrant and color shifted colors and even solorized or posterized in several places. I don't need Photoshop CS4
and at this point I don't even want it if I can restore CS3 to it's period of greatness just letting the printers manage the color. I need IN DESIGN
and ACROBAT PRO for upcoming projects. If I cat't work out these problems, I will have to buy a $500 Emachine with 3 gig of memory and let
Design Premium live by it self. Thanks again,
Bob

Problems installing Creative Suite 5.5 Design Premium

I'm trying to install Adobe Creative Suite 5.5 Design Premium on a new computer (Windows 7) from DVD's and receive an Installation Status message at the end of installation that says there were 2 fatal errors, 43 errors, and 43 warnings. It installs some of the programs, but doesn't install Illustrator, InDesign, or Flash Catalyst. I've tried installing four times and received the same message each time. I've verified with Adobe Customer Support that I'm using the correct serial number code. Any thoughts/suggestions?

-------------------------------------- Summary --------------------------------------
- 2 fatal error(s), 43 error(s), 43 warning(s)
WARNING: DW031: Payload:{2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA} Adobe XMP Panels CS5 3.0.0.0 has been updated and has been selected for repair. The patch {42774483-D33C-46F7-8B20-FD0B1A3DAC25} Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll 3.1.0.0 will be uninstalled now.
WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {A189C479-C7CD-4E08-8CCF-D999B68C0C71} Camera Profiles Installer_6.3_AdobeCameraRawProfile6.0All 6.3.0.0 will be uninstalled now.
WARNING: DW031: Payload:{37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} Photoshop Camera Raw 6.0.0.0 has been updated and has been selected for repair. The patch {FD58D99B-9927-4226-8E00-959A4F76BD89} Photoshop Camera Raw_6.3_AdobeCameraRaw6.0All 6.3.0.0 will be uninstalled now.
WARNING: DW031: Payload:{2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA} Adobe XMP Panels CS5 3.0.0.0 has been updated and has been selected for repair. The patch {42774483-D33C-46F7-8B20-FD0B1A3DAC25} Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll 3.1.0.0 will be uninstalled now.
WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {A189C479-C7CD-4E08-8CCF-D999B68C0C71} Camera Profiles Installer_6.3_AdobeCameraRawProfile6.0All 6.3.0.0 will be uninstalled now.
WARNING: DW031: Payload:{37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} Photoshop Camera Raw 6.0.0.0 has been updated and has been selected for repair. The patch {FD58D99B-9927-4226-8E00-959A4F76BD89} Photoshop Camera Raw_6.3_AdobeCameraRaw6.0All 6.3.0.0 will be uninstalled now.
----------- Payload: {BAE5212B-6651-4AD8-B26A-1B284D2665C6} AdobePDFL CS5 9.9.0.0 -----------
FATAL: DS003: Cannot extract 'E:\Adobe CS5_5\payloads\AdobePDFL9.9-mul\Assets2_1.zip' to 'C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{BAE5212B-6651-4AD8-B26A-1B284D2665C6}'. Error: Error 23 Data error (cyclic redundancy check).
----------- Payload: {FD58D99B-9927-4226-8E00-959A4F76BD89} Photoshop Camera Raw_6.3_AdobeCameraRaw6.0All 6.3.0.0 -----------
----------- Payload: {E5F5A323-E3CA-4710-ABBB-2C0C25516F89} Adobe Player for Embedding 3.2 3.2.0.0 -----------
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
----------- Payload: {9416FE9E-345E-11E0-BC42-0024E8692489} Adobe Device Central CS5.5_DeviceCentral3.5LP-en_US 3.5.0.0 -----------
----------- Payload: {7202D4A7-F7E6-4e7a-B77D-7B1C4E8B5CA6} Adobe Flash Player 10 ActiveX 10.0.0.0 -----------
ERROR: Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action NewCustomAction1, location: C:\Users\Duane\AppData\Local\Temp\InstallAX.exe, command: -install activex -msi
ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.
MSI Error message: Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action NewCustomAction1, location: C:\Users\Duane\AppData\Local\Temp\InstallAX.exe, command: -install activex -msi
----------- Payload: {43A1C48E-3E50-410e-951C-E17A66BBF824} Adobe Flash Player 10 Plugin 10.0.0.0
----------- Payload: {7745F18B-FD8A-4011-BE16-588900C503D0} Adobe Flash Fonts1 1.0.0.0 -----------
----------- Payload: {D8CCCF4C-C227-427C-B4BE-736657D2AB7E} Adobe Flash Catalyst CS5.5 1.5.0.0 -----------
FATAL: DS003: Cannot extract 'E:\Adobe CS5_5\payloads\AdobeFlashCatalyst-mul\Assets1_1.zip' to 'C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{D8CCCF4C-C227-427C-B4BE-736657D2AB7E}'. Error: Error 23 Data error (cyclic redundancy check).
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Adobe Buzzword CS5.5: Install failed
ERROR: DW050: - Digital Publishing: Failed due to Language Pack installation failure
ERROR: DW050: - AdobeColorNA CS5.5: Install failed
ERROR: DW050: - Adobe Illustrator CS5.1: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe Digital Publishing Application Language Files_AdobeDigitalPublishingAppLang-en_US: Install failed
ERROR: DW050: - Adobe WinSoft Linguistics Plugin CS5.5: Install failed
ERROR: DW050: - Adobe Hunspell Linguistics Plugin CS5.5: Install failed
ERROR: DW050: - CSXS Story Extension: Install failed
ERROR: DW050: - AdobeColorCommonSetRGB: Install failed
ERROR: DW050: - Adobe Linguistics CS5.5: Install failed
ERROR: DW050: - Adobe Device Central CS5.5: Install failed
ERROR: DW050: - Adobe Mini Bridge CS5.1: Install failed
ERROR: DW050: - Adobe SING CS5: Install failed
ERROR: DW050: - Adobe InDesign CS5.5 Common Language Files_AdobeInDesign7xCommonLang-en_US: Install failed
ERROR: DW050: - AdobeColorCommonSetCMYK: Install failed
ERROR: DW050: - Adobe InDesign CS5.5 Application Feature Set Files: Install failed
ERROR: DW050: - Adobe Linguistics CS5: Install failed
ERROR: DW050: - PDF Settings CS5: Install failed
ERROR: DW050: - Adobe Flash Player 10 ActiveX: Install failed
ERROR: DW050: - Adobe InDesign CS5.5 Common Base Files: Install failed
ERROR: DW050: - Adobe InDesign CS5.5 Application Base Files: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe InDesign CS5.5 Icon Handler: Install failed
ERROR: DW050: - Adobe InDesign CS5.5 Icon Handler x64: Install failed
ERROR: DW050: - AdobeColorJA CS5.5: Install failed
ERROR: DW050: - Adobe WinSoft Linguistics Plugin CS5: Install failed
ERROR: DW050: - Adobe InDesign CS5.5 Application Language Files_AdobeInDesign7xAppLang-en_US: Install failed
ERROR: DW050: - AdobePDFL CS5: Install failed
ERROR: DW050: - Adobe Toolhints CS5.5: Install failed
ERROR: DW050: - Adobe CSXS Extensions CS5.5: Install failed
ERROR: DW050: - Adobe ReviewPanel CS5.5: Install failed
ERROR: DW050: - Required Common Fonts Installation: Install failed
ERROR: DW050: - HIL Help Search: Install failed
ERROR: DW050: - Adobe Flash Catalyst CS5.5: Install failed
ERROR: DW050: - SiteCatalyst NetAverages CS5.5: Install failed
ERROR: DW050: - Adobe Illustrator CS5.1_AdobeIllustrator15_1en_USLanguagePack: Install failed
ERROR: DW050: - Adobe InDesign CS5.5 Application Base Files2: Install failed
ERROR: DW050: - Recommended Common Fonts Installation: Install failed
ERROR: DW050: - Adobe Bridge CS5.1: Install failed
ERROR: DW050: - AdobeColorEU CS5.5: Install failed
ERROR: DW050: - Adobe Content Viewer: Install failed

Design Premium CS5 dvd media include pdf manuals?

Delivery of Adobe CS5 Design Premium this morning via FEDEX. Nicely packaged box contained both Windows and Mac packages within the packaging. I quickly perused through the Windows media package (total of 3 dvd's...Design Premium applications dvd, Design Premium Content dvd, and finally Acrobat 9 Pro applications DVD). While I haven't installed anything related to CS5 as yet (busy completing a full format along with a fresh Windows 7 Professional 32-bit o/s load) I noticed there is no pdf documentation contained within any of the three dvd's. Am I missing said items or has Adobe done away with all the electronic documentation I have come to expect as part of this purchase?
If indeed this is the new "norm" I am kind of disappointed with this decision. I also noticed I am missing the video workshop dvd similar to what Adobe provided in the past with CS3/CS4 as part of my purchase. I can understand Adobe wanting to go "green" but come on, how much more effort is required to include the electronic documentation.
Can someone validate my media delivery is intact as delivered or should I call the Adobe support line?

Thanks Bob-
Yes, I am still conflicted whether to go 32-bit or 64-bit Win7 Pro. My company issued laptop is still on 32-bit Windows XP Pro SP3 and not due for trade-up/upgrade for another year or more. I perform all my design work on a home workstation (Asus P6X58 motherboard with mildly overclocked i7-920 with 6Gb DDR3 memory) so I can go either way. Downside for me going 64-bit o/s is our company doesn't presently provide 64-bit VPN client to gain access beyond our corporate firewall not to mention 64-bit driver support for my color laser printers are beyond horrible.
I cannot complain as my prior home workstation was a single core P4 Intel Prescott processor.....ever try to distill a full color 36 inch wide by 48 inch high Indesign poster into a pdf using a single core P4?....ugh

CS5 Design Premium download?

I just got a new MacBook Air, but it doesn't have a DVD drive. I already own CS5 Design Premium, but I need to download it from Adobe in order to enter my serial number so that I can use it on my new laptop. Where can I download CS5 Design Premium for Mac?

I actually tried there first, but when I try and download the files i get this error message...
Access Denied
You don't have permission to access "http://trials2.adobe.com/AdobeProducts/MDIA/CS5/osx10/DesignPremium_CS5_LS1.dmg?" on this server.
Reference #18.7d0f1160.1356314349.cf73abf

Is there no upgrade path to Photoshop CS6 from Creative Suite 5 Design Premium?

Is there no upgrade path to Photoshop CS6 from Creative Suite 5 Design Premium?

Correct. The only upgrade from a Suite is to a Suite. You get a great price reduction by purchasing a suite, what you loose is the ability to upgrade any components individually.

Upgrade CS6 Design Premium to CS6 Master Collection?

Why can I upgrade CS5 or CS5.5 Design Premium to CS6 Master Collection, but not CS6 Design Premium? Is there really no upgrade path within the same version?
One of my new designers needs to do video production work. I'd rather pay $1,049 to upgrade his suite instead of $999 to buy the standalone After Effects application. Any chance there is actually an upgrade path, just not one that appears in the upgrade panel?

That's option #2 if nobody knows of Another Way.
Follow-up question: the new designer has a straight purchase of CS6 Design Premium but my existing designers have upgrades from CS5 or CS5.5. Is it possible to purchase a CS5.5 upgrade and have him 'swap' serial numbers with another designer on my team without creating all sorts of conflicts, re-installs, calls to Adobe support, etc.?

When I tried to update my ipad i lost all my photos

When I tried to update my ipad I lost my photos

Restore from your iTune or iCloud backup if you have one.

Failure to install Acrobat Pro Windows from cs3

I installed cs3 yesterday and it installed all apps but Acrobat Pro...I tried 3 times to install just Acrobat Pro but each time it stated "failed to install" - what can I do to install this? Prior to this I ahd cs3 installed correctly (including Acrobat Pro) for a long while and all worked fine. However, last week I suddenly had problems with Acrobat (it gave runtime error) so I uninstalled and tried to reinstall...then all the above occured. At one point (just to view a doc) I installed current reader version from online...but promptly uninstalled it to try and reinstall Pro again...any help would be appreciated! Kathy

Thanks...this worked...I am now closer than before to re-using the
software...however, now I have a new error message on Acrobat Pro from CS3:
"Missing PDFMaker files. Do you want to run the installer in repair mode?"
When I select "yes" the system takes for ever to do nothing. Any insight on
this?
Kathy

Acrobat 9 Pro will NOT install (CS4 Design Premium)

Acrobat 9 Pro will NOT install (CS4 Design Premium)
Acrobat Pro 9 will not install (FAILED), although every other program on the CS4 DVDs did install properly.
I have followed the instructions, and have tried with no programs running, not even virus protection (which is an insane thing for Adobe to demand of a product being installed where the installation routine is expecting an Internet connection): FAILED.
I uninstalled my Acrobat 6 Pro, (a standalone Pro version that I had to have a few years ago.) I uninstalled that working program knowing I had no idea where my original Adobe Acrobat CD is located, so I was essentially cutting myself off of Acrobat Pro if the Acrobat 9 Pro install continued to fail.
I reported this to Adobe support online.
I have followed the instructions to disable startup items and services, then tried the Acrobat 9 Pro install: FAILED.
At that point, I gave up installing Acrobat 9 Pro. I didn't have any more time to screw with it - I would re-visit the installation failure later.
Lo and behold, a client sent me a PDF file of a brochure, in an email, and I had to grab some text from it to put on his website (Done in Dreamweaver CS4.) Well, damn, now I'll have to go back and get that install to work...FAILED!
Suspecting a problem in the installation routine on the DVD, I decided to download the trial version of Acrobat 9 Pro. So, I did. It downloaded and installed without a hiccup, and I had Acrobat 9 Pro working for 30 days...
I did what I had to do, using the trial version, then figured I would re-visit the installation issue later, when I had a few hours to dedicate to all the hell of calling Adobe software support, handholding, maybe registry edits, multiple reboots, and multiple attempts at doing everything again, just so the support person would know that I did follow all the steps correctly to prove thw outcome is sill FAILED!
Oh crap, I got another PDF file. No problem, I thought, I don't need to edit the PDF, just read it. When I tried to open the file, Acrobat 9 Pro plastered a screen over the program - the screen saying my 30 day trial version has now run out, demanded a serial number, or quit. My CS4 serial number would not activate it, and so I had to quit, not even being able to read the PDF file.
So, I un-installed the trial version of Acrobat 9 Pro that had installed without a hitch and had worked flawlessly for 30 days.
Now I'm going to have to visit hell, and get the software that I paid hundreds of dollars for to work...
Please STOP and NOTE: Acrobat 9 Pro installed perfectly from the downloaded Internet version. What does that tell you? There are no operating system issues, no hardware compatibility issues (which I knew anyway, as the OS and hardware is up to date.) Even more significantly, there is no issue with the Windows registry, or other versions of Adobe Acrobat that had been installed before in the machine. My conclusion was that it has to be a problem with the installation routine on the CS4 disks.
So, I spent an hour on the phone with Adobe personnel: software support, to customer service, to sales, to customer service, and back to sales. After software support came to the conclusion that I needed to UNINSTALL ALL OF CS4, and run a clean-up utility, I knew I had to try getting a new set of DVDs and hope the installation routine problems/bugs had been worked out.
After being batted back and forth by Adobe Customer Service and Adobe Sales, I finally got someone to agree to send a set of DVDs to me.
I got the DVDs. I tried to install Adobe Acrobat 9 Pro: FAILED
As I told the software support person, I do not want to un-install the entire CS4 suite. I have all of those programs working fine, and have about a dozen web sites within Dreamweaver CS4 painstakingly set up and active, and some of them are current projects that I am working on daily. I also have multiple extensions installed, and spent quite a bit of time getting all of those programs set up for my preferences and my work flow. I DO NOT WANT to uninstall the entire suite of applications to get Acrobat 9 Pro to install.
And the conclusion of the "sophisticated" Adobe Support Advisor as to what specifically was the instalation issue?
Adobe Support Advisor
The module found no solutions to report for the selected log file.
If you continue to have difficulties with the application,
please contact Adobe Support: http://www.adobe.com/support
System Information :
Operating System = Windows XP
Locale = en
At this point, what I want is to know what registry keys to edit and which folder(s) to delete to eliminate previous traces of Acrobat. In other words, just exactly the tiny piece of the "clean-up utility" that I need to run in order to allow the *Y#^%@#&#(& installation routine to work for Acrobat 9 Pro. I have no intention of uninstalling Dreamweaver CS4, as that is my business livlihood, and I know that my Dreamweaver CS4 client files/sites could not be read by earlier Dreamweaver versions. Asking me to uninstall Dreamweaver, Photoshop, Illustrator, Flash, InDesign, and Fireworks is insane. Your bad installation routine is not my fault, and you cannot expect me spend countless hours getting all those programs set up the way I want and with all my client/work files working correctly and all the extensions set up properly. So, if Adobe software support refuses to tell me what registry keys need to be changed, then I want Adobe Sales to send me a new, standalone version of Acrobat 9 Pro on disk.
Dennis

I hit the same problem except I had a Reader X installed not a pro version. For me the solution was to really make sure that nothing else was running. I followed the steps from http://support.microsoft.com/kb/2438651#reso2 the link is goofy so here is the pertinent text:
Programs that are currently running on your computer may be interfering with the installation processDisable programs that might be interfering with the installation process. To do this, follow these steps:
Click Start
, type msconfig in the Search box, and then click msconfig.exe.
If you are prompted for an administrator password or confirmation, type the password, or provide confirmation.
On the General tab, click Selective startup, and then click to clear the Load startup items check box.
Click Services, click Hide all Microsoft services, and then click Disable all.
Click OK, and then click Restart.
Try running your software program installation.
When you are finished troubleshooting the problem, restart the computer in Normal Startup mode. To do this, follow these steps:
Click Start
, type msconfig in the Search box, and then clickmsconfig.exe.
If you are prompted for an administrator password or confirmation, type the password, or provide confirmation.
On the General tab, click Normal startup, click OK, and then click Restart.

How to re-install Design Premium CS5.5 Student and Teacher Edition? Lost my serial number. [was: Hey]

I bought a student and teacher edition of Creative Suite 5,5 Design Premium in 2011, I got my serial number and everything. But now I have changed computers and lost my serial number. I have tried to register my product on my old computer and it says it was succesful, but the product is not on my Adobe ID account, what can I do?

Contact Adobe Support using chat:
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

Tried Design Premium CS 5.5. Lost Acrobat 8 from CS3.

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