Tried downloading itunes 10.5 and says old itunes can't be removed
I tried to download new itunes 10.5 and it gets all the way to where it removes old itunes and says old itunes can't be removed contact tech support.
Many thanks.
(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?
Similar Messages
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can not down load i tunes up date because old bonjour can not be removed can any one help
because apple must know about this problem but are not help fullI would try uninstalling all of the Apple software and then reinstalling it using these instructions:
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
You migh want to try doing this when in safe mode. -
My iTunes wont load and says that iTunes tried to load C Library Incorrectly
So...When I go to load up or say get on iTunes when im on my computer (NOT LAPTOP) it just says something like iTunes has made AN ATTEMPT TO LOAD THE C Runtime Incorectly. Please contact the apple suport for more infomantion ... And then it says lease redownload iTunes and so i did and it still says that what do i do?
Hello sazybaby,
I found a couple of articles that might help with the issue you are experiencing with the iTunes Store.
If you are getting a white screen when accessing the iTunes Store, I recommend reviewing this article:
Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123
If you are still not able to access the store or are getting a different error than just a white screen, I recommend the following article:
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Thank you for using Apple Support Communities.
Best,
Sheila M. -
I have a song that I purchased from Itunes on my Iphone and there was an error downloading. Every time i try to download it times out and says to try again. I have tried several times and still get same message. Help? I have been charged for this song but have not been able to download.
Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards. -
I logged on to my computer this morning and itunes was gone. i have been trying to reinstall it all day. i removed all of the softwhare like it says on the support page. when i downloan the newest version of itunes during the install wizard it tells me that my old bonjur and apple update softwhare can't be removed and it doesn't install itunes. help
But when I am trying to reinstall iTunes, it keeps telling me that I cannot because I have a newer version of Quicktime installed.
That's usually caused by damaged QuickTime installation configuration information on the PC.
Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any QuickTime entries and click "Remove".
Quit out of CleanUp, restart the PC and try installing iTunes again. Does the install go through properly now?
(If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.) -
I tried downloading an app but it says there is an error and asked me to come here for help. How?
If you are getting a message to contact iTunes Support then you can do so via this link and ask them for help (we are fellow users here on these forums, we won't know why you are getting the message) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
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I tried downloading a free app and it asked for my billing information and when I entered it, it said that there was a billing problem with a previous purchase and I have to update it. I keep updating it and it wont let me verify it and I cant get any apps even if they are free, and I just Deleted some apps to make room for my new upate!
The message says: "The payment method has been denied, try another method"
I'm living in the same country and city since I was born, so I don't think the location is the problem.
And yes, I paid with the card a meal in Burguer King today. And nothing more. -
I've tried downloading iOS5 several times and after an hour each time I get a message that says my network connection has timed out. But I can't find any information about "timing out" or how to correct the situation. Any help?
Disable your antivirus and firewall, and try again.
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I have my own itunes account but on an old computer, can i download and back it up on a new computer
Sync with new computer?
https://discussions.apple.com/docs/DOC-3141 -
This method is exactly how I'm trying to get my music on my new iPod touch, it starts downloading but then stop and says unable to download at this time. What the **** is going on ?
Try going to Settings>Store and sign out and sign back in.
It also could be due to an Apple server problem. and yu will just have to wait and try again. -
When I try to intall itunes it comes up saying 'This Itunes installer is for 32-bit versions of windows. Please download the 64-bit ITunes instead.' How do I download and install the 64 bit version instead?
Go to iTunes.com/download and click the link for the 64-bit version.
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When trying to purchase a song, itunes comes back and says my ID has been disabled. I am signed in and I get their emails.
It is very hard to contact live help unless you have Apple Care:
http://www.apple.com/support/contact/
Just to make sure you've followed the Express Lane this way (Account Management):
You're having a problem with your account, not the iPhone, so email via the Express Lane may be your only contact, sorry. -
Hello, I ha tried downloading a music track, and tried backing up my iphone 5s last night. I left it connected overnight. This morning my 1phone 5s is not responding it shows the connection lead and the itunes symbol on the screen. I have tried pressing the home and power separtely for over 10 secs, and have pressed them together for over 12 secs, and there is no response.
kind anyone please advise.You will need to do a restore
Use iTunes to restore your iOS device to factory settings -
I was trying download a game my iPod say I need gl es 2.0 graphics capability
I was trying download a game my iPod say I need gl es 2.0 graphics capability
You have a 2G iPod. That App requires at least a 3G iPod..
To more easily find compatible apps:
iOSSearch - search the iTunes store for compatible apps.
Apple Club - filter apps by iOS version.
Starting when iOS 7 was released, Apple now allows downloading the last compatible version of some apps (iOS 4.2.1 and later only)
App Store: Downloading Older Versions of Apps on iOS - Apple Club
App Store: Install the latest compatible version of an app
You first have to download the non-compatible version on your computer. Then when you try to purchase the version on your iPod you will be offered a compatible version if one exists. -
When I try to access Itunes Icon on my dell computer I get an Apple application support was not found. Apple application support required to run Itunes, and say uninstall itunes, then install itunes again. It used to work. What do I do?
I took the time to research it and come across a couple of people who experienced the same trouble and so I listed some of there steps(with Credits) and some people said that they worked.
Here is the original Link:
https://discussions.apple.com/thread/2151777?start=0&tstart=0
OK, this worked for me:( Original Post by r0tt3n4pp13)
1. Save iTunes install file to your desktop.
2. Disconnect from internet.
3. Disable Firewall/Security software.
4. Run install. Note that it installs Application Support and a bunch of other software this time.
5. Run iTunes.
6. Enable Firewall/Security software.
7. Reconnect to internet.
8. Download Watchmen Director's Cut post haste.
OR!
(Original post by Cr4z33)
1. Download and install WinRAR.
2. Right-click the iTunesSetup.exe icon and choose "Open with WinRAR".
3. Once the EXE is opened in WinRAR, double-click AppleApplicationSupport.msi and when the installer window is open choose "Repair".
4. Done! You can now run iTunes normally.
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