Tried everything, but "Secured link to iTunes Store failed"
Hi all, I so hope you can help!
I can't connect to the iTunes Store, which also means I can't do any Home Sharing (this being my ultimate goal in solving my problem). I've got Windows 7 home edition, 64-bit, and the newest iTunes. Running diagnostics on this iTunes verifies that I can connect to the internet, but it says that "Secured link to iTunes Store failed".
I've tried what feels like everything! Trying to read tens and tens of threads on the matter here.. my tried solutions have been:
1. Reinstalling iTunes, the latest version 11.0.1.12
2. Running the command promt as an administrator, with "netsh winsock reset"
3. Command promt with "sfc /scannow" (finding no problems)
4. Agreeing to all windows updates
5. Updating and repairing QuickTime
I don't know what to do, I really need this to start working! Any ideas? Please!
I've also tried everything from this thread: https://discussions.apple.com/message/18106897#18106897
Hannah
Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US
Similar Messages
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Secure link to itunes store failed, (computer not connected to internet tried uninstalling everything to do with itunes,no joy also errror code E0000225 appearing. Have turned off windows firewall and also my Bullguarg security settings.Can anybody out there please help me thanks.
Hi,
You could be right that the response to clicking on help is a symptom of an entirely separate issue, but nevertheless the secure link to itunes is definitely failed, and I am unable to log into Itunes on either PC.
I also noticed that even if I click on the link to create a whole new Apple ID, I cannot do that either, presumably because the secure link is not working.
After I noticed that there were weird things happening this morning, I did change my Apple ID password in the hope that this might resolve it, but it seemed to make it worse. Now, all of my apple devices keep constantly prompting me for the apple ID password, and randomly either accepting it, or telling me it is wrong. I know the password is correct because I can log onto the apple Manage My Apple ID screens in a web browser with it.
I was starting to think that this is an ISP issue (BT Broadband), but I have not seen anyone else posting with the same issue. Does Apple use a different security protocol to everyone else? I'm asking because all other secure services seem to be working fine, but anything related to apple that requires a secure connection or authentication is having issues.
I have also seen reference to making sure that Itunes is listed as an allowed program in Windows Firewall. I cannot seem to do this because it says that my Windows firewall is being managed by McCafee. I have checked the settings in McCafee, and it appears to me that Itunes, Bonjour, and many other apple programs have been granted "Full" access. As said before in any case I have tried temporarily disabling the firewall and even this did not solve the problem. -
I am not able to access to iphone updates/store; it displays the message under diagnostics 'secure link to itunes store failed'.
I tried to turn firewall off, reinstall itunes and other troubleshoot options but none of them works......
Please help.Update: I tried the "Toshiba Recovery Wizard" after everything else either fizzled out or hung up. After going all the way thru the recovery process (up to 100%), I finally got an error message.....it didn't work. And now, when I fire up the computer, I don't even get to that menu with the recovery options....the only thing I can boot into is the screens with the various ways to run your OS (in "safe mode", "safe mode with networking", etc).
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How to check this? As I said, I did run "chkdsk" back when I could get into the recovery menu and run the fix-it programs. It didn't note any problems. Thinking of taking this opportunity to upgrade to Windows 7 from Vista (which I never liked), but I have to know that the computer is otherwise ok....how to be sure? -
I've tried everything but can't access iTunes store from my ipad. Apple ID is fine and logged in to iTunes on pc. Still no luck. Anyone any other alternatives? Thx.
You may think you are connected to the internet, but maybe not. Click on Safari and see if it connects.
Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
Additional things to try.
Try this first. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
Another thing to try - Go into your router security settings and change from WEP to WPA with AES.
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
If none of the above suggestions work, look at this link.
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
Cheers, Tom -
When I run itunes diagnostic tests, I am told secure link to itunes store failed. My firewall is not blocking itunes. I have tried to download two itunes products and these have failed to download properly. What do I do?
WIndows Vista and 7 uninstall instructions:
http://support.apple.com/kb/HT1923
Windows XP instructions:
http://support.apple.com/kb/HT1925
I would say a removal is necassary! this will not affect the content -
I keep getting an unknown error when trying to connect to the store. I ran diagnostics and it says secure link to itunes store failed. I've tried all suggestions from apple and nothing will work.
Please HelpI received this email from Apple and this corrected the problem for me... I only had to reset the iTunes cache
1) Open iTunes
2) At the top menu, click File > Preferences (iTunes > Preferences on a Mac)
3) In the Preferences menu, click the Advanced tab
4) In the Advanced menu, you should see a button that says "Reset Cache". Please click this button. -
When doing a "Network Connectivity Test" on my PC, while in iTunes, it tells me that "Secure Link to iTunes Store Failed", yet I'm connected to the internet. I was unable to "authorize" my PC with an error message, as well, giving me the code (-3212), saying I was not connected to the internet, yet I am. I can open browser after browser, and navigate just fine. In going through the iTunes Help menu, I am running the tests offered in the drop-downs, but I keep getting the afore-mentioned errors.
With those symptoms, I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.) -
I have problem with iTunes story (secure link to itunes store failed). I make In the "Command Prompt" screen, type in netsh winsock reset the itune story is solve but after i close itunes the problem is back
The results show that you have a proxy server set and this can often cause problems with iTunes.
The proxy setting can be accessed in Internet options>>Connections>>LAN Settings.
Try un-checking the proxy server check box.
It might also be a good idea to run a malware check if you didn't know you had the proxy server set.
You can download a free version of an excellent scanner- Malwarebytes here:
http://www.malwarebytes.org/ -
Why do I get "Secure Link to iTunes store Failed" message when trying to access iTunes store?
Why do I get the message "Secure Link to iTunes store failed" when I do diagnostics checks on the iTunes version 10.6 that I just installed? I have reinstalled it three times and have never been able to access the itunes store, or any Help sites thru the itunes app. I have disabled my firewall, etc. to no avail. Any ideas? I have XP running.
Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US -
i have an ipad 2 the itunes program worked fine at first but now it will not connect to the store. it says 'secure link to itune store failed' i have uninstalled it and reinstalled it. what do i do?
Doublechecking before proceeding. Is iTunes endlessly saying "Accessing iTunes Store"? Or is something a bit different going on?
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Secure link to iTunes store failed.. how do i fix this problem?
I tried to updates my Ipod touch 4g to IOS 5.0.1 but it said i can't connect to the serve and when I Run Diagnostics on Itune everything is fine except A Secure link to iTunes store failed.... anyone know how to fixed it?
I need help with this, been trying everything
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Secure link to iTunes Store failed: HELP!
I'm new to iTunes and purchased my first iPod yesterday night. The first time I plugged in my iPod to sync it, I wasn't able to. At first I had version 10 then it updated. On the previous version I was able to access the iTunes store but wasn't able to sync my iPod. I had downloaded the most recent version of iTunes (10.1) and then this problem occured.
"iTunes could not connect to the iTunes store. The network connection timed out. Please make sure that the network settings are correct and that your netowrk is connected, then try again."
I've read several different manuals and emailed Apple about it. I've tried a lot of different things to fix it.
+-change firewall settings+
+-redownloaded iTunes+
+-contacted Apple Tech Support+
+-changed proxy settings+
+-changed permissions+
+-disabled firewall+
+-restarting iTunes+
+-restarting router+
And several others. Nothing seems to work. I ran a diagnostic review and this is what came up.
*Network interfaces verified*
*Internet connection verified*
*Secure link to iTunes Store failed*
I'm not sure how to fix it now. These are what I copied from the diagnostic review.
*Microsoft Windows 7 x64 Home Premium Edition (Build 7600)*
*TOSHIBA Satellite L455*
*iTunes 10.1.2.17*
*QuickTime 7.6.9*
*FairPlay 1.10.24*
*Apple Application Support 1.4.1*
*iPod Updater Library 10.0d2*
*CD Driver 2.2.0.1*
*CD Driver DLL 2.1.1.1*
*Apple Mobile Device 3.3.1.3*
*Apple Mobile Device Driver 1.52.0.0*
*Bonjour 2.0.4.0 (214.3)*
*Gracenote SDK 1.8.2.457*
*Gracenote MusicID 1.8.2.89*
*Gracenote Submit 1.8.2.123*
*Gracenote DSP 1.8.2.34*
*iTunes Serial Number 2DA3F8EB5C804A33*
*Current user is an administrator.*
*The current local date and time is 2011-02-19 15:44:30.*
*iTunes is not running in safe mode.*
*WebKit accelerated compositing is enabled.*
*HDCP is supported.*
*Core Media is supported.*
*Video Display Information*
*Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family*
*Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family*
*** External Plug-ins Information ***
*No external plug-ins installed.*
*iPodService 10.1.2.17 (x64) is currently running.*
*iTunesHelper 10.1.2.17 is currently running.*
*Apple Mobile Device service 3.3.0.0 is currently running.*
*** Network Connectivity Tests ***
*Network Adapter Information*
*Adapter Name: {DB1EBC99-C940-4565-9470-D6F601478C5D}*
*Description: Microsoft Virtual WiFi Miniport Adapter*
*IP Address: 0.0.0.0*
*Subnet Mask: 0.0.0.0*
*Default Gateway: 0.0.0.0*
*DHCP Enabled: No*
*DHCP Server: *
*Lease Obtained: Wed Dec 31 18:00:00 1969*
*Lease Expires: Wed Dec 31 18:00:00 1969*
*DNS Servers: *
*Adapter Name: {B689CFFB-FDFA-4886-A510-FEA274EFCF14}*
*Description: Realtek RTL8187B Wireless 802.11b/g 54Mbps USB 2.0 Network Adapter*
*IP Address: 192.168.1.2*
*Subnet Mask: 255.255.255.0*
*Default Gateway: 192.168.1.1*
*DHCP Enabled: Yes*
*DHCP Server: 192.168.1.1*
*Lease Obtained: Sat Feb 19 11:57:55 2011*
*Lease Expires: Sun Feb 20 11:57:55 2011*
*DNS Servers: 192.168.1.1*
*Adapter Name: {4AAC1865-70C9-4D56-A74C-C1609AA0102E}*
*Description: Realtek PCIe FE Family Controller*
*IP Address: 0.0.0.0*
*Subnet Mask: 0.0.0.0*
*Default Gateway: 0.0.0.0*
*DHCP Enabled: Yes*
*DHCP Server: *
*Lease Obtained: Wed Dec 31 18:00:00 1969*
*Lease Expires: Wed Dec 31 18:00:00 1969*
*DNS Servers: *
*Active Connection: LAN Connection*
*Connected: Yes*
*Online: Yes*
*Using Modem: No*
*Using LAN: Yes*
*Using Proxy: No*
*SSL 3.0 Support: Enabled*
*TLS 1.0 Support: Enabled*
*Firewall Information*
*Windows Firewall is on.*
*iTunes is enabled in Windows Firewall.*
*Connection attempt to Apple web site was unsuccessful.*
*The network connection timed out.*
*Basic connection to the store failed.*
*The network connection timed out.*
*Connection attempt to Gracenote server was successful.*
*The network connection timed out.*
*Last successful iTunes Store access was 2011-02-18 22:19:01.*
What do I do? Any information and suggestions would be very helpful.i found a solution that worked in my case..i found it in this thread: https://discussions.apple.com/thread/2284692?start=0&tstart=0 in texlark's post..i copied and pasted it here:
The Fix (& It's NOT Your Firewall)
A. Symptoms
When you try to connect to the iTunes Store you may receive the alert message "We could not complete your iTunes Store request. An unknown error occured (-9808). There was an error in the iTunes Store. Please try again later."
B. Resolution
Check your computer's date, time, and time zone. Set the correct date, time, and time zone if needed. If your computer's date, time, and time zone are all correct and you still see this alert message, this issue can be resolved by modifying certain settings in the Internet Options control panel:
1) Go to the Start menu and choose Control Panel.
2) Select Internet Options.
Note: If you are using Windows Vista you may need to select Classic View on the left before you can see Internet Options.
Note: If you are using WIndows 7 you may need to change "View by" to either Large icons or Small icons before you can see Internet Options.
3) Click the Advanced tab.
4) In the Settings box, scroll down to the Security section.
5) Deselect the option to "Check for server certificate revocation (requires restart)."
6) Select the options for "SSL 3.0" and "TLS 1.0."
7) Apply the changes and restart your computer.
Disclaimers
Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple’s recommendation or endorsement. Please contact the vendor for additional information.
Article source: http://support.apple.com/kb/TS2753
thanks a lot texlark! -
Hello everyone,
There are 3 issues I have, as it reads in the title.
1) I am running iTunes on a Win7 64-bit ThinkPad, and iTunes shows up as a 32-bit application in the Task Manager, always. I tried even the complete uninstalling (after removing Bonjour, Apple Mobile Service, deleting the folders, etc.) and yet, it shows up the same way.
2) When I run diagnostics, it says 'Secure link to iTunes Store failed'. I've tried many things from whatever I've read in the forums and nothing seems to be changing that.
3) Every time I click the 'Info' tab on any iDevice (I tried it with a 3GS and a iPod Touch), I get a 'SyncMapiInterfaceHelper_x64 has stopped working' message thrice. I don't know the significance of thrice but it just does come.
I hope someone helps.
Thanks!That one's normal. On 64-bit systems, iTunes is a mix of 32-bit and 64-bit componentry. The itunes.exe is 32-bit.
Oh, okay. Thanks!
Could you walk us through what happens when you try to connect to the Store, please?
The issue is when I run diagnostics. I happened to run it last night while updating my 3GS to iOS 6, and there was a 3194, and a search to solve that, led me to running the diagnostic.
I was wondering how it affects me because I haven't faced any issue in downloading or browsing the AppStore. The transcript of the 'Run diagnostics', for networks is as below:
Microsoft Windows 7 x64 Ultimate Edition Service Pack 1 (Build 7601)
LENOVO 7673W1T
iTunes 10.7.0.21
QuickTime 7.7.1
FairPlay 2.2.19
Apple Application Support 2.2.2
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.0.0.59
Apple Mobile Device Driver 1.62.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0024A7C4128947B0
Current user is an administrator.
The current local date and time is 2012-10-03 03:21:16.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: 15442555d5b073dd49a48bf144616e26
iPodService 10.7.0.21 (x64) is currently running.
iTunesHelper is currently not running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {3FCCDDC1-FFD0-4B3D-BF7A-A962D6AD5746}
Description: Intel(R) PRO/Wireless 3945ABG Network Connection #2
IP Address: 192.168.0.100
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Wed Oct 03 02:58:46 2012
Lease Expires: Wed Oct 03 04:58:46 2012
DNS Servers: 192.168.0.1
Adapter Name: {AB3C7DD5-0434-424D-9481-7C12BFC73792}
Description: Intel(R) 82566MM Gigabit Network Connection
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 05:30:00 1970
Lease Expires: Thu Jan 01 05:30:00 1970
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was unsuccessful.
The network connection timed out.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2012-10-03 03:15:42.
Nothing about the 3rd? It is pretty confusing as to why it appears because there don't seem any answers all over the web about it. -
Secure link to itunes store failed windows 7
I have internet access as I just finished downloading and installing iTunes but I cannot get to the store through it
I was having this issue for a while also. The only way I could get access to the iTunes store was to run the diagnostic test, and then click cancel on the dialogue box where it told me "secure link to iTunes store failed". By canceling the diagnostic box the store would load, but I'd have to do that everytime I wanted to access the store.
I tried doing what wiclee suggested however it never worked.
I was also having trouble in the store actually loading. It would take forever, if it ever would load and always, the genius setting was trying to send information to Apple about my library but always froze at like 3% or so.
I went looking through my control panel thinking that maybe it was my firewall and after about three hours of searching through it all I came across a message that told me that iTunes had stopped working a few times - the dates were from decemeber 2012, but it also said that iTunes needed an update; evern though iTunes was telling me that it was up to date.
I clicked on the link that took me to the apple page on the net to download iTunes again, and in the dowload box it had either a 'repair' option or an 'uninstall' option. I clicked on repair and let it do its thing and my itunes seems to work perfectly fine now. My access to the store is a fast as a cheeter and I no longer have issues with genius getting stuck in sending data. Having said that however, I did only do this about ten minutes ago and haven't reset my computer yet.
If what wiclee suggested worked thats great, but if you ever have any issues with it again, maybe try repairing your itunes. -
HT201413 "secure link to itunes store failed"
I was prompted to update my ipad to 10.7 in order to properly use some new apps. I followed apples instructions and after backing up and all the other hoops that we are supposed to jump through, I downloaded the new software and began to update ipad. When I came back to look at progress a time later, a message said that an unexpected error occured and the ipad couldnt be updated. I then attempted to do a restore but cannot get past the extracting software stage. It continually comes up "ipad server not available, try again later" When running diagnostics, I continually get "secure link to itunes store failed" I have tried every repair that apple has offered and many others on internet. I dont know what to do, but was hoping that there would be a self diagnostic program that was offered by apple? or someone who has gone through this and could help. Thanks
I was prompted to update my ipad to 10.7 in order to properly use some new apps. I followed apples instructions and after backing up and all the other hoops that we are supposed to jump through, I downloaded the new software and began to update ipad. When I came back to look at progress a time later, a message said that an unexpected error occured and the ipad couldnt be updated. I then attempted to do a restore but cannot get past the extracting software stage. It continually comes up "ipad server not available, try again later" When running diagnostics, I continually get "secure link to itunes store failed" I have tried every repair that apple has offered and many others on internet. I dont know what to do, but was hoping that there would be a self diagnostic program that was offered by apple? or someone who has gone through this and could help. Thanks
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