TRIED EVERYTHING!!! computer will not recognize IPOD and no charging

Tried changing cords; tried reinstalling all software; tried to determine if conflicting software; ran ipod out of power and my computer still will not recognize when I plug it in. Backlight initially lights up but ipod does not show up in device manager, itunes does not recognize it and ipod will not charge---ipod will charge on Bose speaker platform though....ANY SUGGESTIONS??????

If none of the above help, then it may be an issue that requires service so why not take advantage of the warranty?
You can arrange online service here.
Service request.
Or if an Apple store is near you, take it there and have them check your iPod.
You can make an appointment by using this link.
Genius Bar Appointments.

Similar Messages

Itunes and Apple computer will not recognize ipod nano. What do I do?

I have an ipod nano that I bought last year. It has worked fine. Over the last couple weeks, although charging, my computer will not show it in itunes nor recognize it in the finder. I tried placing my usb cord with my Nano on my girlfriends computer and it showed up there but will still not show up on mine. Any answers?

Hmm.. I just checked again trying to put my Nano onto my girlfriends G5. It actually doesn't always show up. At first it didn't and then as I fiddled around with the setting (not changing anything generally) it came on. Hmm.... And then before I could look at it in itunes it went off. Said "Device Removal blah blah blah". Hmm... Then I couldn't get it on again. itunes actually wasn't responding and the ball kept spinning. Then I restarted itunes but it wouldn't come on. I tried the finder but that began to spin too and didn't stop. Even iCal wouldn't come on. So I restarted the computer.

IPOD Touch only shows apple logo and computer will not recognize IPOD in iTunes or on my Mac. Cannot restore.

My IPOD Touch 3G is frozen on the apple logo. It will allow me to reset it. The computer no longer will recognize it. I have tried on several Macs and it seems as though the problem is with the IPOD and not the computer since none of my MACs will recognize it.

You can try to put it on Recovery mode then restore it..
Press or Hold the power and home keys 10 seconds.
Screen goes black, now release the power button
Make sure you do not release the Home key until
your iTunes says "We have detected an itouch
in recovery mode."
After this its simple all you
got to do is a simple restore using your iTunes

Computer will not recognise ipod and crashes computer

Working on windows xp, I have reset the ipod but it will not come up on the side bar, therefore I cannot download music, instead it just turns off the computer.
I am lost somebody please help!!!!!!!

Sorry I haven't a clue re the computer it was made to my spec.
Fair enough. Okay, we'll try analysing minidumps of the crash with Windows Debugging Tools to see if that can tell us which component or driver is causing the issue.
Open "My Computer", and see if you can find a directory called C:\Windows\Minidump. (That's where minidumps usually go on a PC, so long as the Systemroot hasn't been set to some other folder.)
If it's been collecting minidumps, there should be files in there with names like "Mini(number-numbers).dmp"
(If you have "Hide filename extensions for known file types" enabled in Windows, the ".dmp" extension may not appear on the dump files. The numbers in the file name will be different for each minidump, if minidumps are present.)
Once we've tracked down some minidumps, we can have a go at analysing them.
1. Download and install the Windows debugging tools from here:
http://www.microsoft.com/whdc/devtools/debugging/installx86.mspx
2. Go to Start, All Programs, Debugging Tools For Windows, Windbg
Once you open Windbg, you will presented with a blank screen.
3. Click on "File > Symbol File Path". Here you will enter the symbols
path. Symbols are needed to effectively debug.
The path will be:
SRVc:symbolshttp://msdl.microsoft.com/download/symbols
4. Enter in this path and click OK. Now, go to "File > Save Workspace"
so that your symbols path is saved for future use.
5. Go to "File > Open Crash Dump" and load the file.
(An "Open Crash Dump" screen will appear ... doubleclick "My Computer", doubleclick "Local Disk", doubleclick "Windows", doubleclick "Minidump", and doubleclick on one of the minidumps in there.)
You will/should get a message to save base workspace information. Choose no.
Now you will get a debugging screen. It takes a little bit to run it,
as the symbols have to be downloaded as they are needed.
After the "bugcheck analysis" part of the screen comes up, look for the component that seems to be causing the crash. (It'll say "Probably caused by" ...)
Let us know the precise name of the component. (Include any file name extensions like .dll or .sys.)
If you can, have a look at several of your crash dumps. Are all the crashes being caused by the same component? If not, could you let us know the names of the various components being cited in the various crash dumps?

Itunes and computer will not recognize ipod

I am trying to connect and sync my ipod nano 7Gen and keep getting this message "An iPod has been detected, but it could not be identified properly. Please disconnect and reconnect the iPod, then try again. If the problem persists, uninstall iTunes, then install iTunes again." I have done all of theseand also gone through all of the support steps to resolve with nothing.
Does anyone have any suggestions??

Hello Jenn,
Thank you for the details of the issue you are experiencing with your iPod nano being recognized in iTunes. You have taken some really good troubleshooting steps. I found an article with some additional steps you can take for the error message "An iPod has been detected, but it could not be identified properly. Please disconnect and reconnect the iPod, then try again."
I recommend reviewing the following article (you can skip any of the steps you have already taken):
iPod nano: Error message saying that iPod 'could not be identified properly'
http://support.apple.com/kb/TS3218
Thank you for using Apple Support Communities.
Best,
Sheila M.

My computer does not recognize ipod and ipod freezes computer

This is how it stated:
Today, I charged my ipod on another computer, like I always do, the itunes is to early (like 4.0) to even recognize my ipod, so on the computer it is only hard drive. So, I used the little green arrow icon in the right bottom corner of the screen, as in ejecting a jump drive.
My ipod is at the main menu. I decide to watch a television show until...all of a sudden, it freezes while it is playing. I press, play and pause again. Now the audio plays, but the screen is frozen. So I press the Menu+Center button and the ipod turns off and the Apple icon appears. Usually when i do this, the menu comes back on. But this time, the screen said somethinglike "You must connect your ipod to itunes and restore it..." in about 5 different languages.
I get home, plug it in to my computer, I try to pull up itunes, it does not come up until I disconnect my defected ipod. Everytime I plug my ipod in, the screen just shows the ipod charging in the gray, dark version--no green lighting battery, its all gray and black. And by the icon in the corner, the ipod does not have a low battery...
Can someone help me?

Have you checked
http://discussions.apple.com/thread.jspa?threadID=461952&tstart=15
I followed the 2-step method. It worked for me.

Computer Will Not Recognize IPOD

I've checked all the halp topics and discussion boards but nothing has helped. The USB ports are all 2.0 and when connecting the IPOD I get the same error message. At the top of the message box it reads: Memory Card Manager. Inside the box reads: "failed to locate supported file types or there are no photos found on this device." I updated windows and was finally able to download ITunes7, but I still can't copy my shared songs onto my IPOD. I'm sure it has comething to do with the error message--please help!

Toggle the hold button, push it to hold then back again. Then try holding down the middle circle and menu buttons at the same time, for about 6-10 sec. This worked for me about 5 min. ago.

I had no trouble syncing my ipod touch until today. The computer will not recognize it? I have tried everything on the troubleshooting recs. Please help!

I had no trouble syncing my ipod touch until today. The computer will not recognize it. I have tried everything on the troubleshooting guide. Help?!

http://support.apple.com/kb/TS1538
This fixed mine.

I recently bought a new laptop because my old one crashed. The only backup I had for my music was on my ipod. My new computer will not recognize the ipods music and I can't transfer anything. What do I do???

I recently bought a new laptop because my old one crashed. The only backup I had for my music was on my ipod. My new computer will not recognize the ipods music and I can't transfer anything. It keeps asking me to sync the ipod to this computer, but I'm scared to lose all my music. I want to transfer some of the music onto my iphone but I can't. I'm very frustrated and wish I knew more about computers at the moment!?!? What do I do???

You will need the help of some sort of 3rd party software to help you copy the content from your Shuffle back to your PC. Once you have done that, you can reimport this music into iTunes and configure it to sync to your new Shuffle.
https://discussions.apple.com/thread/2452022?start=0&tstart=0
B-rock

The screen with the plug pointed to itunes is frozen and my computer will not recognize the ipod

The screen on my ipod touch has a pic with the plug pointed to the itunes logo and it is frozen. The computer will not recognize the ipod anymore. I had updated the itunes to the latest version and the it was in the process of updating software in the ipod. It said that the download could not be completed. This is a new ipod touch.

See here for...
Device Not Recognised
For PC
http://support.apple.com/kb/TS1538
For the download to complete error...
Try temporarily disabling your firewall and antivirus software and try again...
See here for Connection Issues
http://support.apple.com/kb/TS1379
From Here
http://www.apple.com/support/itunes/troubleshooting/

Ipad will not start up, keeps shutting down and trying to restart, computer will not recognize device to restore.

ipad will not start up, keeps shutting down and trying to restart, but never gets past the apple logo. The computer will not recognize it as a device that is connected to try and restore.

Frozen or unresponsive iPad
Resolve these most common issues:
    •    Display remains black or blank
    •    Touch screen not responding
    •    Application unexpectedly closes or freezes
http://www.apple.com/support/ipad/assistant/ipad/
iPad Frozen, not responding, how to fix
http://appletoolbox.com/2012/07/ipad-frozen-not-responding-how-to-fix/
iPad Frozen? How to Force Quit an App, Reset or Restart Your iPad
http://ipadacademy.com/2010/11/ipad-frozen-how-to-force-quit-an-app-reset-or-res tart-your-ipad
Black or Blank Screen on iPad or iPhone
http://appletoolbox.com/2012/10/black-or-blank-screen-on-ipad-or-iphone/
What to Do When Your iPad Won't Turn On
http://ipad.about.com/od/iPad_Troubleshooting/ss/What-To-Do-When-Your-Ipad-Wo-No t-Turn-On.htm
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
Home button not working or unresponsive, fix
http://appletoolbox.com/2013/04/home-button-not-working-or-unresponsive-fix/
Fixing an iPad Home Button
http://tinyurl.com/om6rd6u
iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
 Cheers, Tom

Itunes and computer does not recognize Ipod USB connection

First off, I know this has been discussed over and over, but I am not getting any difinative answers so, I will start a new post. I have a Ipod mini and have had it for some time without any problems. Recently I added new music to Itunes and wanted to transfer it to my Ipod, but when I connect the USB cable it does will light up the screen to let me know that it has been connected, but it will not update the ipod and itunes will not recognize it and only a few times has it even charged the battery. I have tried to update itunes, update ipod (which didn't do any good since it is not being recognized), restored my ipod with play/menu, tried different usb outlets, and today I am going to get my sister's cable and try it. What am I doing wrong?!?!?!? I am going crazy about this. Thanks for any other suggestions.

Finally, I got it to work again. This is what I did. I doubt this is what changed anything but I reset all of my settings back to factory settings on the Ipod as far as backlight, shuffle, ect. I don't think this is what helped, but who knows with these things. Then I plugged it into the computer and it did show that it was charging (usually it did not even recognize enough to charge). Then I tried a different USB cable from my sister's Ipod and the first thing it did was ask to update Ipod and I did (I had to to plug it in to the wall to complete update) then I plugged it back in my computer and it finally worked! My husband thought I was an idiot because I was cheering every time it recognized something until I was basically jumping up and down when everything was updated. For now everything is back to normal so I love my Ipod again. Although my sister will get my old USB cable back seeing that she dropped her Ipod in water and hers does not work at all. Which reminds me to start another post about that. Thanks for all the support.

ITunes/Computer will not recognize my iPod??

I recently attempted to update my iPod Touch 3G to the newest update, and afterwards, my iPod only shows the screen that wants me to connect my iPod to iTunes
b
ut when I connect it to my computer, iTunes will not recognize it, and my computer says that it has found new hardware and "Windows needs to install driver software for your Apple Mobile Device (Recovery Mode)". However, my computer is not able to find such software as it has never existed in the first place and my iPod usually just shows up perfectly.
Even after i restarted/tried to restore my iPod Touch, this problem still exists. can anyone help me on how to get my iPod working again?? HELP IS APPRECIATED
(my computer is a PC, Windows Vista)

Try here . First try uninstalling iTunes and reinstalling it.
iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows

My computer will not recognize my Ipod

I am having troublr with my Ipod it will not hold a charge and my computer will not recognize it how can I fix it

Are you using the same cable that was bundled with the iPod?
it will not hold a charge
How old is the iPod? All iPod batteries will dimish overtime and lose their ability to hold a charge at full capacity?
Does the iPod not charge when you have it connected to your PC?
B-rock

After attempting to update to latest software, iphone 4 stuck showing connect to itunes picture screen, computer will not recognize device, have tried restarting/restoring/hard reset/every suggestion listed on apple troubleshooting website. thoughts?

after attempting to update to latest software, my iphone 4 is stuck showing "connect to itunes" picture screen. My computer will not recognize device. I have tried restarting/restoring/hard reset/reinstalling itunes and every other suggestion listed on apple troubleshooting website. thoughts?

The next step is to try recovery mode as described here:
iOS: Unable to update or restore

TRIED EVERYTHING!!! computer will not recognize IPOD and no charging

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