Tried everything to increase BT Broadband speed ov...

Quick background story to my question
Used to live a few hundred metres from the exchange. Had BE* for years. Life was good. T'internet was superspeedyfast. In time, we needed a new place to live. Wife and I moved to new house almost just before Christmas 2009. Life was good. T'internet was crappysuperslow. Discovered exchange was in different town 3.2km away (by the road at least) from my new house. Not a huge deal, I'll deal with slower speeds. So I was happy with around 300kb/s+ d/l on the week of activation.
Then t'internet got quickly slower. I phoned BT India. They were actually quite helpful!  End result was engineer appeared in my house sometime later. Engineer and his apprentice were awesomewickedsauce and dead pleasant and helpful. They together discovered a few things such as star wiring, crappy old BT face plates, and dodgy extensions (put there by previous owners). I agreed that it could all be ripped out for the sake of making things better. Sync was up to around 2.6mbs (don't recall exactly, but was over 300 kb/s download speed as before).
I finished reading the BT Speed Wizard tonight. End result was mostly everything that it suggested had been done over the past year, but just to be sure, I spent time scrubbing around making sure the wire from i-plate to homehub is not running alongside or near to any power cables, phones etc (hence the short uptime on stats below).
My Set Up
External wire enters property directly in to newly i-plated socket. No extension cables.  Phone (digital cordless) to the left and Home-Hub V2 to the right (about five foot between them). Cable to router is along the wall high up away from any other cables. Cat5e cable connects my PC to the router (plugged in to port 4). There is a wireless PC but it's switched off just now. I don't have BTFON enabled.
The stats
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 1:09:23
Downstream
1,792 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
13.8 dB / 19.0 dB
Line attenuation (Down/Up)
56.0 dB / 30.5 dB
Output power (Down/Up)
16.5 dBm / 12.3 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
15230 / 0
CRC Errors (Down/Up)
0 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)
0
Test1
comprises of Best Effort Test: -provides background information.
Download  Speed
1160 Kbps
0 Kbps
2000 Kbps
Max Achievable Speed
 Download speedachieved during the test was - 1160 Kbps
 For your connection, the acceptable range of speeds is 400-2000 Kbps.
 Additional Information:
 Your DSL Connection Rate :1792 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
 IP Profile for your line is - 1250 Kbps
It has been like this for a while now more or less (have seen SNR up to 13.9), but I've been too busy to have time to think about it in any detail (<3 Christmas holidays).
I have been reading through various forums and links this evening.
I tried http://www.kitz.co.uk/adsl/max_speed_calc.php which suggested I should have an IP Profile of 3000kbs. 
Also, I read this thread, and the guy there has similar stats to me: http://community.bt.com/t5/BB-in-Home/Slow-speeds/td-p/92315 and he was syncing around 3200kbs.
I know it's never going be a blistering fast line with current crappy exchange and no FTTL in the foreseeable future, but a few hundred extra KB/s would be the difference during peak-time between my family not being able to go online at the same time without impacting one anothers experience, or being able to stream an 360p vid on you-tube without it stuttering onscreen. 
The Questions / TLDNR 
Other than moving house is there anything I can do to increase the speed? I'm reluctant to call BT India. I don't think there's anything new to report on the internal setup since the BT engineer was on-site earlier this year. Waiting to see the profile increase doesn't seem to help as I've been sitting on this problem for months now. If anything was going to happen it would have happened by now surely? Should I just be thankful for what I got? Could switching ISP yield better results or would that be worse (not a huge choice at the local exchange)? what about upgrading the router? How about switching to a business tarrif to take advantage of a lower contention ratio? 
I'll post another speedtest in the morning.
Any hints or tips you can give would be most gratefully received. 

Hi Imjolly, 
Thanks for input, much appreciated. I'm still grasping at the fundamentals of all the stats and how to interpret them, so it really helps to have others input. The fact that a 3G mobile has a faster d/l speed is maddening. I'd like to ensure I've tried everything possible to improve the connection with BT before I start looking elsewhere or just wait until O2 mobile only will do the job and remove the landline completely. 
I understand that with a longer line length, SNR margin is higher to allow greater headroom across the longer distance, but that each point of SNR is worth more than a few KB. If they are overcompensating at the exchange side and I have a higher SNR than is required, there is hope for me yet. Though with error seconds creeping up, perhaps that's why they have to maintain a higher margin
Also with respects to connection uptime. I was moving cables around just to ensure power cords that could be interfering with the wire from router to i-plate were out of the way. I had to unplug it at that point to untangle some of the cables. Previous to that I'd been away for Christmas, so was switched off.
Otherwise it stays on 24/7. Problem is that it's been connected for weeks at a time and it's never gotten back to what I witnessed early days and after the engineer visit.
here's the stats a few more hours on.
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 9:34:55
Downstream
1,792 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
13.5 dB / 19.0 dB
Line attenuation (Down/Up)
56.0 dB / 30.5 dB
Output power (Down/Up)
16.5 dBm / 12.3 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
135729 / 24
CRC Errors (Down/Up)
2 / 2147480000
HEC Errors (Down/Up)
nil / 10
Error Seconds (Local)
1
Test1
Download  Speed
1144 Kbps
0 Kbps
2000 Kbps
Max Achievable Speed
 Download speed achieved during the test was - 1144 Kbps
 For your connection, the acceptable range of speeds is 400-2000 Kbps.
 Additional Information:
 Your DSL Connection Rate :1792 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
 IP Profile for your line is - 1250 Kbps
I'll keep a closer watch on it and report back in a week or so, but I doubt it will change much.
Happy Hogmanay, and all the best for 2011,
R. P. Stultskin
PS. Are you a Scotch and Wry fan, they had an awesome character called Reverend IM Jolly on their Hogmanay show)

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                        /Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app
              /Applications/Microsoft Office 2011/Office
                        Open XML for Excel:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Office Setup Assistant:          Version: 14.2.0 - SDK 10.5 3rd-Party support link
                        Microsoft Alerts Daemon:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        SyncServicesAgent:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Database Daemon:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Graph:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Database Utility:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Office Reminders:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Upload Center:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        My Day:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Chart Converter:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Clip Gallery:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
              Epson Printer Utility 4:          Version: 9.16 - SDK 10.5 3rd-Party support link
                        /Library/Printers/EPSON/InkjetPrinter2/Utility/UT4/Epson Printer Utility 4.app
              /Applications/Microsoft Office 2011
                        Microsoft PowerPoint:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Excel:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Outlook:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Word:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Document Connection:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
              Microsoft Language Register:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        /Applications/Microsoft Office 2011/Additional Tools/Microsoft Language Register/Microsoft Language Register.app
              Microsoft AutoUpdate:          Version: 2.3.6 - SDK 10.4 3rd-Party support link
                        /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app
              BatchImageResizer:          Version: 1.5.7 - SDK 10.4 3rd-Party support link
    Time Machine:
              Skip System Files: NO
              Auto backup: YES
              Volumes being backed up:
              Destinations:
                        time machine [Local] (Last used)
                        Total size: 0 B
                        Total number of backups: (null)
                        Size of backup disk: Excellent
                                  Backup size 0 B > (Disk size 0 B X 3)
              Time Machine details may not be accurate.
              All volumes being backed up may not be listed.
    Top Processes by CPU:
                  20%          PhotoStreamAgent
                   2%          WindowServer
                   2%          EtreCheck
                   1%          hidd
                   0%          ps
    Top Processes by Memory:
              188 MB          mds_stores
              172 MB          Safari
              139 MB          Finder
              115 MB          WindowServer
              90 MB          Dock
    Virtual Memory Information:
              4.12 GB          Free RAM
              2.75 GB          Active RAM
              307 MB          Inactive RAM
              843 MB          Wired RAM
              223 MB          Page-ins
              0 B          Page-outs

  • Tried everything, now looking for the wisdom!!!

    been with bt for around 16 months, so far have had zero isssues, its blew me away, cant fault one single thing, until now.....
    my download speeds have been increasing and getting better and better, for where i live, the speeds i get are unheard of. i download normal web files at around 800kbps.
    anyway, the problem i have, is xbox live.....now i know its not strictly a bt problem, but i dont know where else to turn, and obviously something is wrong......
    i have never had any lag before, and my downloads and streaming were always superfast. i.e a 2 gb demo in around 30 mins, now in the last 3 weeks or so its gone horrendous, to the point where i know something is majorly wrong. i just went to download the minecraft demo, which is 113 mb, and it was still on 1% after 10 mins. i cant stream videos without them having to buffer every 2 mins, and the games are lagging terribly.
    so now for what i have tried.
    the home hub
    another netgear router
    both wired, i have taken out all filters and extensions, and have even just bought a brand new filter, and had just that going into the master socket, without even the phone in. it was just the same.
    it basically seems like my xbox live is being throttled somehow, im not saying it is, just thats how it seems, seeing as online my downloads are all up at 700 - 800kbps.
    below is my speedtest results and then pingtest results.
    with the speedtest i ran the same locations twice just to make sure::::
    speedtest.net
    recommended 1       ping 65  download 6.92Mbps up 0.92Mbps
    recommended 1       ping 65  download 6.92Mbps up 0.93Mbps
    recommended 2       ping 31  download 6.92Mbps up 0.31Mbps
    recommended 2       ping 30  download 6.92Mbps up 0.92Mbps
    pingtest.net
    recommended 1    no packet loss  ping 43  jitter 5ms   grade A
    recommended 2    no packet loss  ping 27  jitter 0ms    grade A
    recommended 3    no packet loss  ping 26  jitter 0ms   grade A
    its at that point where you have physically tried everything and your wondering if it will ever work again.
    i love my bt broadband, i was hoping to renew for another 18 months, but if i dont get to the bottom of this, i dont see how i can, please can someone help.
    if you need anymore info or stats, just ask and ill get them asap!
    thanx!
    anxiously awaiting help!!!
    Solved!
    Go to Solution.

    thanx for getting back to me......
    visited the webpage you gave me....
    im not using wireless, im wired, so wireless doesnt come into it.....
    i done the quiet line test, didnt here a peep, complete silence.....
    as for the btspeedtester, i have tried it around 6 or 7 times today, and everytime i get the same message..."
    The Performance Tester is currently unable to run a speed test for your broadband connection. Please try again shortly, however if this problem persists, raise the issue with your service provider."
    and lastly, my statistics.....i was on the home hub, but due to trying everything and anything to fix my problem, im currently using my netgear router, so will post statistics from that, but if its absolutely neccessary, i can hook up my home hub again and get them from that.
    System Up Time 05:43:45
    Port
    Status
    TxPkts
    RxPkts
    Collisions
    Tx B/s
    Rx B/s
    Up Time
    WAN
    PPPoE
    52038
    74623
    0
    966
    7714
    03:07:43
    LAN
    10M/100M
    375999
    239827
    0
    21746
    1456
    05:43:41
    WLAN
    11M/54M
    6180
    5190
    0
    472
    57
    03:30:08
    ADSL Link
    Downstream
    Upstream
    Connection Speed
    13522 kbps
    1100 kbps
    Line Attenuation
    35 db
    10 db
    Noise Margin
    2 db
    5 db
    so as you can see, my download and upload seem ok, as i said, i really feel i have been singled out or throttled or something along those lines, i literally tell everyone i know how great my xbox connection was while they all struggled, and now mine is the worst i have ever known it to be.

  • From the old forum.... Slow broadband speeds in th...

    FROM THE OLD FORUM Original post by John Jorgensen...
    Slow broadband speeds in the evening all of a sudden
    Posted: Jan 22, 2010 9:17 AM           
    Click to report abuse...           Click to reply to this thread     Reply
    Hi,
    I have had bt broadband opt3 for almost 3 months now and have always had a healthy 9mb+ connection, however have noticed it being very slow in the evening when I come home from work, I checked the speed last nite as iplayer was constantly freezing and was getting 1mb . A bit upset by this as I got bt broadband to play my ps3 online and to get faster speeds on my laptop, and I use these services mostly at nite.
    I checked my speed this morning and was getting 11mb, is this normal or am I being capped I cant believe Id be going over my download limit. Can someone from bt get back to me on this?
    Thanks
    John
    alison griffiths     
    Posts: 54
    Registered: 11/3/09
        Re: Slow broadband speeds in the evening all of a sudden
    Posted: Jan 22, 2010 11:22 AM   in response to: John Jorgensen in response to: John Jorgensen           
    Click to report abuse...           Click to reply to this thread     Reply
    Welcome to the world of BT , the tv advert when he says " business slow" when trying to load a webpage is not other companies thats BT.
    John Jorgensen     
    Posts: 2
    Registered: 9/2/09
        Re: Slow broadband speeds in the evening all of a sudden
    Posted: Jan 22, 2010 12:11 PM   in response to: alison griffiths in response to: alison griffiths           
    Click to report abuse...           Click to reply to this thread     Reply
    Yes Alison, I think I can see that now. I wouldnt mind if broadband was a bit slower at peak times, I know thats normal, but when I'm only getting 1mb when my max is 14mb, I just dont feel I'm getting what I pay for. And when it gets to the point where I cant watch iplayer without it stuttering everywhere and online games lagging on the ps3, this is certainly not what I'm paying for.
    I was hoping one of the mods here would help me and check my line and see if there is any cap on the line and get it removed.
    I really dont wanna phone India, I deal with them 5 days a week as is...
    Think I will just send one of the mods an email to check my line and see if it is being capped or if somethings wrong.
    anthony dickerson     
    Posts: 72
    Registered: 4/26/07
        Re: Slow broadband speeds in the evening all of a sudden
    Posted: Jan 22, 2010 3:52 PM   in response to: John Jorgensen in response to: John Jorgensen           
    Click to report abuse...           Click to reply to this thread     Reply
    You will never get decent speeds on Iplayer,
    BT limit it because they want you to subscribe to their precious BT Vision service.
    The only way you are guaranteed to get decent speeds on BT is to subscibe to BT Vision and also unlimited broadband.
    Then you will get priority when you stream TV at your exchange unlike fighting it out with all the other broadband users as you currently are for the available bandwith.the more over subscribed your local exchange the worse it is
    Paddy B Mod     
    Posts: 199
    Registered: 10/13/08
        Slow broadband speeds in the evening all of a sudden
    Posted: Jan 23, 2010 2:04 PM   in response to: anthony dickerson in response to: anthony dickerson           
    Click to report abuse...           Click to reply to this thread     Reply
    Hi John,
    I can take a look at the network side of things for you, to see if there is anything I can do to help improve your speed during peak periods. Please could you drop me an email with your BT account details? Please also include a link to this thread. It would also be very helpful if you could run a few speed tests using www.speedtester.bt.com when you feel your Broadband is running slow. I can then check those results from here.
    Thanks
    Paddy
    BT Forum Moderator - [email protected] - if you're emailing please include a link to your thread so I can reference back to it.
    Mateusz Sokolin...     
    Posts: 2
    Registered: 10/11/08
        Re: Slow broadband speeds in the evening all of a sudden
    Posted: Jan 24, 2010 7:33 PM   in response to: John Jorgensen in response to: John Jorgensen           
    Click to report abuse...           Click to reply to this thread     Reply
    Well John i'll tell you what it is...
    First of all welcome to BT and I hope you'll enjoy 18months of pain and suffer.
    OK here it goes....
    If you look at your contract, find a rule that says Fair Usage Policy.
    Basically it states that BT will cap anyone that is abusing their lines.
    However, it does not say what are the limits after which you are going to be capped for how long and at what times. (I'll come back to this later and explain)
    If you ring 08007076044 I'm sure that someone will confirm my theory. As constant 1MBit between 6PM till 11/12 PM is actually FUP applied on to your account.
    Ok time to explain my frustration about FUP.
    Since I signed my contract with "lovely" BT for constant 4 months I had similar issue but it took me even longer to find out what is going on and how to deal with this problem (thanks to google).
    FUP team states that if you exceed 100GB in a month (everyone will admit that these days 100GB is nothing when a single game for PS3/XBox360/PC sometimes is more than 5GB and 1080p film is about 12GB) will cap you for a month at peak times to outstanding and superfast 1Mbit (about 130-150KB/s).
    I'be been watching my download and for few months never exceeded that 100GB in a month. Been ringing FUP team to verify when suddenly they told me that from (cant remember exactly) March FUP will apply only to accounts that are using Torrents and other P2P.
    you won't believe how happy I was hearing that.... So i've started to download and next month guess what.... 1Mbit connection.
    Really mad rang FUP team and asked them what on earth is going on. They confirmed that its only P2P and I've explained them that I only use Youtube, BBC iPlayer, Rapidshare, Steam and XBox Live, Beatport (just don't understand how ppl can use torrents and other P2P as they are just way to slow). So they were happy to take the cap off my broadband connection.
    Next month same issue solved exactly the same way.
    After that for consecutive few months I had no problem whatsoever until September where FUP Team said that there is no such thing and FUP applies to everyone.
    So just want to say that BT is rubbish that can't keep their word.
    I went to one of the sales advisor in the shopping centre and asked him how FUP works as it does not say in the contract "how, when, who and what".
    So he said that policy is applied based on amount of files downloaded within that 100GB. So if I download e.g. 3x 50GB (although its 150GB altogether) files I wont be affected but 100x 1GB will put a cap on me.
    I've been so curious if what he said was right and started to download 2x 60GB and guess what... Got frigging FUP placed on my account!!!.
    I've got 2months left with them and will be extremely happy to cancel my contract, moreover, I will do everything in my power to sue them under EU Consumer Rights Law (that states that contract should be clear and fair to both sides) as Fair Usage Policy is one of those things that allows BT to do anything they want to their customers;
    1. No clear explanation of what FUP is.
    2. Does not states the amount of downloaded data required to have cap on the acount
    3. Does not states for how long it will be applied
    4. Does not states when it will be applied
    If you look at e.g. Virgin Broadband everything is clearly written in nice and understandable way. It warns you at what times FUP will be applied under what circumstances and for how long. Isn't it what we all want to know??
    Alex Owen     
    Posts: 3
    Registered: 12/13/09
        Re: Slow broadband speeds in the evening all of a sudden
    Posted: Jan 24, 2010 9:35 PM   in response to: Mateusz Sokolin... in response to: Mateusz Sokolin...           
    Click to report abuse...           Click to reply to this thread     Reply
    @Mateusz I think I maybe a victim of this outragous stint BT have done. I have 2 XBOX 360's running on XBOX Live, 2 Desktop PCs connected to the web constantly, and 3 laptops, we have a torrent sharing running and World Of Warcraft on one of the PCs. All of this is shared across a 6 person family. How can a family where two members goto to college and university do their college ork, download application such as VB.net do their coursework and revise without the hassle of a **** connection. Seriously BT get your ******* head outta your **** and stop this ********, we are customers, we pay for what we are offered. When I signed up several years ago I could download everything on the net woithout infracions on my line being set in motion. You altered my contract without telling me. You will lose custom from this. Also you have ****** my wireless
    Edited by: Alex Owen on Jan 24, 2010 9:36 PM
    amanda jones     
    Posts: 33
    Registered: 1/8/10
        Re: Slow broadband speeds in the evening all of a sudden
    Posted: Jan 25, 2010 8:42 PM   in response to: Alex Owen in response to: Alex Owen           
    Click to report abuse...           Click to reply to this thread     Reply
    You lot are lucky, We wish we could be capped to 1mbit. Our IP profile is capped to 500kbit because BT say the line isn't good enough for anything more. We are paying for option3 up to 8mbit and BT have said we must continue to pay for it for the remainder of the contract, or buy ourselves out of it early, the reason they give.... Up to 8mbit means up to 8mbit. If you dont get 8mbit then TOUGH LUCK SUCKERS!!
    The outcome? We feel like we've been turned over by a dodgey second hand car salesman called BT. The internet deal he flogged us was a dog, a ringer, it wasn't cosher and certainly had a false MOT certificate.
    Computer Geek     
    Posts: 429
    Registered: 7/22/05
        Re: Slow broadband speeds in the evening all of a sudden
    Posted: Jan 25, 2010 8:49 PM   in response to: amanda jones in response to: amanda jones           
    Click to report abuse...           Click to reply to this thread     Reply
    Hi Amanda,
    Why have you joined BT Option 3 when you can not get what BT can offer?
    No pun intended but you are a bit of a sucker for paying high prices where other suppliers are cheaper and can provide what your line can support.
    CG
    amanda jones     
    Posts: 33
    Registered: 1/8/10
        Re: Slow broadband speeds in the evening all of a sudden
    Posted: Jan 26, 2010 9:13 PM   in response to: Computer Geek in response to: Computer Geek           
    Click to report abuse...           Click to reply to this thread     Reply
    we moved house last october to this one, the connection was rubbish from the get-go, BT said the router was broken and we needed a new one, we said OK. That "OK" meant that we had entered into a new contract for option 3 same as out old one. The router wasn't broken, the new one didnt fix or improve the problem, we have since asked for a price reduction or compensation and been told "no". we are in contract and can pay to buy ourselves out of it if we like but otherwise we have to pay for option 3 and recieve fixed rate 500kb.
    Clare Thurston     
    Posts: 4
    Registered: 10/17/06
        Re: Slow broadband speeds in the evening all of a sudden
    Posted: Jan 27, 2010 11:57 AM   in response to: amanda jones in response to: amanda jones           
    Click to report abuse...           Click to reply to this thread     Reply
    Hi Amanda,
    I think you'll find that the Hold To Term rules have changed. BT are now unable to charge you for the account if you no longer require it. It is against OFCOM's rulings for a company to make more money out of you as a leaving customer than an existing one. However, You will need to pay for the connection charge (if that has not expired it's original differed contract) which is £40. A cancellation fee of £25 if you are simply cancelling and not migrating using a MAC key and for any hardware. The Routers are advertised at £88 and i would suggest that if they believed on to be faulty then that would be replaced under guarantee and not be put on a differed basis. I would check exactly what they say the are charging you and query this through OFCOM. http://www.ofcom.org.uk/

    Months of impecable service form BT as an option 3 customer. (I've even recommended BT to people)
    but
    For the past 2 weeks peak traffic has murdered my connection.
    I can get 14mbit off peak, and it used to drop to about 7-9 at peak times.
    Now its down to 1-2mbit at peak times. (no i haven't breached FUP as I check my btinternet inbox for the 80GB warning)
    I think its resonable to experience drop off but 90%!!!
    BT advertising says fast speeds at peak times. less than 2mbit is not fast. (that the governments minimum standard!!!)
    I don't know how to procede because when I'm experiencing these issues if I ring up I will end up waiting so long to speak to someone (because its peak time) the concection wiill be better again.
    I can think of no recourse other than to approach trading standards...
    Guarnetee me 5mbit at peak times (enough to stream HD iplayer) and I'd be happy
    That is what BT vision customers are in essence are getting + what ever their PC is using.
    Fair usage? what about Fair Supply.

  • What when you tried everything?

    I tried everything I read on this.
    I could do iChat AV just fine with my partner until I changed from a Netopia 3577W (?) to a Thomson 585i because the netopia delivered only <1Mb of the 6.5 I'm paying for. Thomson deliver full power, but it is REALLY unstable (connection aborted at least once a day) and... doesn't seem to allow iChat. I had to configure nothing with the Netopia and all went just fine. Unfortunately it's already been sent back...
    I got a
    MacBook Pro 1,83
    with
    MacOS 10.4.6
    iChat 3.1.4
    connected via Airport to a
    Thomson 585i
    vers. 5.4.4.1
    line ADSL @ 6.5 Mbit (mine) & 10.5 (hers; rest of her configuration, unchanged: Powerbook 15" 1GB; I ignore the router: she's living in a big house with 10 apts and they all get ADSL from a central router)
    I set macbook pro's IPv4 address manually to 10.0.0.3 (ruter .1)
    thomson 585i allows to choose wether the address is always the same. I chose that.
    deleted the com.apple.ichat.plist file
    firewall is off, bot on the macbook and the thomson585i
    quicktime's stream: automatic; iChat's broadband: unlimited
    the ports of the application "iChat AV" assigned to the makbook as showed in
    http://www.portforward.com/english/routers/port_forwarding/Thomson-Alcatel/Speed Touch585i/iChat.htm
    UDP 5060-5060
    Any 5190-5190
    TCP 5220-5220
    TCP 5222-5222
    Any 5297-5298
    UDP 5353-5353
    UDP 5678-5678
    UDP 16384-16403
    tried with UPnP on and off
    tried with firewall on and off on the macbook and/or the thomson
    shifted from "login.oscar.aol.com"'s port 5190 to 443 to 16388
    run the command "/Applications/iChat.app/Contents/MacOS/iChat -errorLogLevel 7", but I can't interpret the results...
    Same MacBook taken to my room at the university, chats perfectly with the my dears PowerBook
    HEELP!!

    Hi again!
    Sorry it takes so long between sessions. I have to manage myself between this and other, more northern norway related problems!
    I'm not sure I understand: the link you provided me with, brings me to a page with instruction for an application that's windows based. but I understand that the difference between forwarding and triggering is the limited time window the ports will be in use.
    what shall I do (in this sort of last chance given to this otherwise condamned wonder of a machine)?
    shall I assign to the laptop TWO applications, one with ports forwarded and one with same ports triggered or just the one or the other?
    which port for which port (group) with which protocol?
    I moved myself according to your help to redsmartie, on the 28th of march:
    The Triggers should be 5190 on TCP for 5190 on Both
    5678 on UDP to trigger 5678,, 5060, 16384-16403
    So I used:
    5190TCP to trigger 5190any
    5678UDP to trigger 5678UDP
    5678UDP to trigger 5060UDP
    5678UDP to trigger 16384-16403UDP
    (don't use jabber or bonjour)
    shall I keep UPnP on at the same time, as per Ralph in answer to Mark, on the 9th of feb:
    Only use one method of opening the ports at once, certainly with UPnP.
    In some cases Port Triggering and Port Forwarding can be mixed to isolate one app to one computer.
    Ralph

  • Incredibly Slow broadband Speed

    Hi, I'm servering from a Incredibly Slow broadband Speed and can't nail the reason why.
    The broadband for my street was down for a whole weekend although box said connection was ok - helpline was no help - just said try again tomorrow. Now we have internet but the speed is very very slow - speed test results are :
    Download = 53 kps
    acceptable range = 100-250 kps
    DSL Connection Rate 486 Kps (Down-Stream), 712 kps(Up-Stream)
    IP Profile for line = 135 kps
    Upload = 541 Kps
    Addition Hub Info:
    Noise Margin (Down/Up) = 8.5 dB / 6.7 dB
    Line Attenuation (Down/Up) = 63.8 dB / 35.8 dB
    Output power (Down/Up) = 1.3 dBm / 1.1dBm
    Prior to loss of service, my speeds although weren't great were about 1.2 Mps
    I've tried all the suggestions like changing channels, filters etc and nothings change in my house since the degrading of service.
    Can someone please help !
    Best regards

    I don't know if this will help, but I do notice that your output power is only 1.3dBm / 1.1dBm.  can I ask you to look on the back of your home Hub and check to see if it is a Type A or Type B, this will be on the label in the bottom right corner.  If it is a type B Hub then ring and ask for a Type A Hub as I have found that I get a better output power reading of around 16.0dBm.  When I was sent out a relacement Hub when mine went wrong they sent out a Type B and my speed went very slow, so I put the original Type A  Hub back on to see if it made a differance and my speed increased and my IP Profile went up.  So if this is the case, ring up tech support and don't ask tell them that you wont a Type A replacement Hub.  All the best in your efforts and don't forget that the more you insist the more you can achieve.

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