Tried literally everything, and can't connect to ITunes store.
I've done everything that the forums have suggested, even uninstalling and reinstalling Itunes completely. My diagnostics are below. Any ideas?
Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
Hewlett-Packard HP Pavilion dv5000 (EE801AV)
iTunes 8.0.2.20
QuickTime 7.5.5
FairPlay 1.1.11
CD Driver 2.0.7.5
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.1.2.7
Bonjour 1.0.5.11 (118.5)
iTunes Serial Number DF14CF73037016D1
Current user is an administrator.
The current local date and time is 2008-11-12 14:13:05.
iTunes is not running in safe mode.
Video Display Information
Mobile Intel(R) 945GM Express Chipset Family
Mobile Intel(R) 945GM Express Chipset Family
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {B20E017B-9F5B-4C96-934B-5D2EC9627914}
Description: Intel(R) PRO/Wireless 3945ABG Network Connection - Packet Scheduler Miniport
IP Address: 192.168.1.104
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Wed Nov 12 11:40:56 2008
Lease Expires: Thu Nov 13 11:40:56 2008
DNS Servers: 68.87.68.162
68.87.68.162
68.87.74.162
68.87.64.196
Adapter Name: {79953699-37E7-42EC-8B1C-9D5DF13E8ED3}
Description: Intel(R) PRO/100 VE Network Connection - Packet Scheduler Miniport
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway:
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Wed Dec 03 20:49:56 2008
Lease Expires: Thu Dec 04 20:49:56 2008
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: Yes
HTTP Proxy: actsvr.comcastonline.com:8100
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2008-06-11 12:15:13.
+Using Proxy: Yes+
Turn off the proxy server settings in IE, and try again.
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I'm having a few problems with my AppleTV:
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Matt -
TA24260 I can not connect to itunes store! I have tried everything. help
Keep getting error message and can not connect to itunes store.
Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US -
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Where did you get this iPhone?
Was it new or second hand?
You have to sign out then sign in with the correct Apple ID and password.
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Dont know if accidently fixed it or not i got it to be recogniced by itune im restoring it now. i held the power/sleep button till turned off. then while holding the home button under the screen connected it to the usb wire .. also i change the usb port i was using on my computer dont know if it was luck or what but glad i got my phone back.
itunes recognized it as in recovery mode
http://support.apple.com/kb/HT1808
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When trying to download apps recieve message stating can not connect to itunes store..why?
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I ran the diagnostics in Itunes and this is the results
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
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Itunes just keeps loadingUse this article to continue trying to troubleshoot this issue.
Can't connect to iTunes Store
B-rock -
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I can not connect to iTunes store from my mobile divices. I can through iTunes on my Macbook Pro running Leopard (10.6.8). My company has not authorized update to Lion yet.
I have the same problem on my iPhone and iPad 1. This has occured since updating to IOS 5.0.1, but I do not know if it is the cause or just a coincidence.
Since I can make purchases through my Macbook and sync, it's not a crisis, but just an big irritation.Apple ID problems.
An additional consideration might be that I have had Apple ID problems. With the move to an ID for iCloud my old Apple ID and a new one using an email address got mixed up and in conflict. It took Apple Support staff to clean it up. For a few days, everything seemed to be running fine on my new/old/restored single ID. I did not think this was a problem, because the error sited a connection problem not an ID or password problem. Could this be a factor? -
While updating or downloang apps in my iphone, it appears, Can not connect to iTunes Store. My software is up to date and there is no problem in wifi.
Can anybody explain why I can't connect itunes?
Thanks in advance
OmerWhere are you when connected to this Wifi?
Home - At Work - Coffee Shop other locations??
Home -
May need to reboot router - check ISP for any recent firmware updates for router - Reset All Settings - Reset Network Settings [NOT Erase All Content and Settings -> As this wipes the device back to factory settings]
Work -
See the IT Guy and ask about any "Other Security WiFi Blocks"
Other locations [Secure WiFi] -
Try a location with a Non Secure WiFi -> As these locataions "typically" do not have a IT Guy to go to for questions regarding [Other Security WiFi Blocks]
Non-Secure WiFi -
Then try the steps below [Even with the others listed above]
Just because you may be able to get to a Secure and Non Secure Website on safari on the iphone does not mean the WiFi connection is "Perfect or ok" and I am not saying it is not.
Also take into effect servers for iTunes updates/Apps etc could be overloaded at that time.
You can also try a simple Hard Reset [Hold down Sleep/Wake button and Home button at same time - Once see Apple Logo release both buttons - Allow iphone to reset]
If have already tried these and have not contacted AppleCare Support try that too.
Hope these help you! -
Hello, I'm trying to install on my Ifhone emoji free, but I get a message saying "Can not connect to itunes store", what can I do?
Restart your modem, router (if you use one), and Mac. Then try again.
If the problem remains, consider http://support.apple.com/kb/TS1368
(This problem has nothing to do with iSight. Therefore, I have asked
that the Hosts move your topic to iTunes where you may get better help.)
Message was edited by: EZ Jim -
At the moment I can use my apple Id on my iPod touch to connect to iCloud and IMessage and FaceTime but it doesn't work on App Store & iTunes just on iPod Face to an error: can not connect to iTunes Store. (Setting... itunes & app store)What's wrong? My apple Id is working on my MacBook Pro as well. And it was working on this iPod before resetting . Just after resetting I can not connect to App Store & iTunes and I can not instal any app even free apps
Try
Can't connect to the iTunes Store -
I can not use Wifi at home to download Apps . The screen pop up " can not connect to iTunes Store " ?? I am using iPhone 5 . I used to be able to download any Apps before .
I can not even download the new IOS which Apples sent to my phone to update . ???? Please help !!!
My husband is using IPhone 5 and his phone is fine , he can use WIFI to download any apps or update any software from apple . Does that mean my phone have problem , not my WIFI right ???
Now, I have to use my data plan to download any Apps which waste my money :( Thanks a lot !!Hello phonphon,
We've got an article that can help restore your phone's connection to the iTunes Store while on your WiFi network.
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Cheers,
Allen -
i have a problem when i try to update or install apps in my ipad, and a message come up says "can not connect to Itunes Store", anyone know why? please advise. however i had update all my detail of payment method.
Settings > General > Reset > Reset Network Settings.
Power cycle the router.
Basic troubleshooting from the User's Guide is reset, restart, restore (first from backup then as new). Try each of these in order until the issue is resolved. -
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http://support.apple.com/kb/HT1808
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