Tried restoring iphone 4s but is stuck on "waiting for iPhone"

My phone randomly shut off during a call and wouldn't turn back on even though it had a full charge.
I hooked it up to my Mac and did the steps to restore but when the apple icon and loading bar showed up it was stuck on "waiting for iphone" for over 2 hours. I was told to do the hard reset and try again but that also didn't work.
I went through the steps on the support page and it said to hold down the home button and allow "connect to itunes" icon to show but it wouldn't appear.
Any suggesions been working at this for a while now and it's quite frustrating.

Still haven't gotten anywhere. Even took it to a phone repair place and no one can get a solution. Contacting apple once again

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