Tried to call applecare about my phone before the press conference today

My phone is having a lot of probably with the proximity sensor. Is there a fix? I am on a call and I can see the screen is still ON,even though the phone is pressed agaisnt my ear.
I called applecare about this BEFORE the press conference today, just in case they choose not to assist users without previous reference numbers. I hope they don't do that.

"just in case they choose not to assist users without previous reference numbers. I hope they don't do that."
Of course they won't do that.
Have you updated to 4.01?

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