Tried to change plan, 9 hrs later it says "Order Still Pending"
Selected what was needed on website to change plan from 900 minutes to 450 minutes, 9 hours ago. Got no confirmation and the website still says "Order Still Pending". How can that be? Isn't this an automated change? Is this a glitch? It seems to be stuck. How can I resolve this?
It is not a glitch. Verizon makes it as difficult as possible for you to change to anything other then the Share your Wallet plan. You need to call Customer service and let them try to convince you that the Share your Wallet plan is so much better for you. They will offer you all kinds of things they never intend on giving you and if you stick to your guns, they will change the plan to what you want but you have to put in the time to get it done.
Similar Messages
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Trying to change plan but no chat or email customer service available
Since I cannot email this question (there is no email option) and the Chat option never works I am asking these questions here.
I thought I would be able to change my plan simply, since there is a "change your plan" page, but the only option they offer is to add more service for a more expensive plan.
I want to
1.) take one of my phones off of my plan. I currently have 3 phones on a plan but I want to remove one. This option is not available, or I couldn't find it.
2.) I want to swap numbers with two of the phones. The phone/number I want to take off the plan is in better shape than one of the other phones.
So I want to remove the phone but keep using that phone with one of the other numbers.
I don't want to speak to a customer service rep and have them try to sell me anything or upgrade anything or sell me insurance or whatever. I have been trying to access chat all day but there's no agents available. I notice there's other posts on here with the same complaint. and of course there's no email, even though many other customers have complained about that too.i have three phones on my plan.
i want one of them removed.
in fact, i haven't used the phone in three months and when you call it you get a "not in service" message.
but the phone i still listed on my bill and I am still paying the (ludicrous) surcharges and taxes and line fees.
there is absolutely no reason why i shouldn't be able to change my plan online, without talking ot anyone.
there are hundreds of complaints about your lack of email. there are hundreds of complaints about customer service chat and customer service in general. look it up.
this is simple
1) i want one of my phones removed from my plan (3-1=2)
2) i want to know how much it will cost for the two remaining phones.
3)i want to be able to contact a customer service rep through email
4) i want to be able to look at the different plan options online and be able to change them online.
5)really nice of you to offer help but ... on twitter? really??? facebook too? no thanks.
why don't you just have the availability on your website to change plans and offer email customer support? -
I have been trying to change my Apple ID for my iPhone account because the e-mail on there is an old e-mail that I cannot use anymore. I have went on the website and went through all of the steps of changing it, and I've changed everything to my updated e-mail and verified it as well. On my phone, it still has my old e-mail address, and keeps popping up any time I try to access iCloud, iMessage, etc. that my password or e-mail is invalid. I'm not sure why it's not changing on my phone or what other steps I'm supposed to take in changing it.
If they are no longer in your camera roll, save them to your camera roll before deleting the account (open your my photo stream album, tap Select, tap the photos, tap the share icon -- box with upward pointing arrow, the tap Save to Camera Roll).
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how do I spend song credits? Can't figure it out...trying to change store from US to other country and it won't let me do it until I've spent my credits but I can't figure out what kind of credits they are or how to use them - my profile simply says "5 credits"....Aaaaarghhhhhh...... Help?
Hey rcstangeland,
Thanks for the question. Free song credits are redeemed first when purchasing a song from the iTunes Store:
iTunes Store: How iTunes Store purchases are billed
http://support.apple.com/kb/HT5582
When you buy individual songs from the iTunes Store:
- Free song credits are redeemed first.
- If you have no free song credits, gift certificate, prepaid card, and allowance credits are used next.
- If your gift certificate, prepaid card, and/or allowance credit is less than the total cost of the purchase, your credit card is billed for the remaining balance.
- If you have no free song credits or gift certificates, prepaid cards, or allowance credits, your credit card is billed for the songs you buy.
Thanks,
Matt M. -
I'm basically locked out of the App Store from downloading and up dating. When I try to update or download anything a window pops up saying to check my billing info or that there was a billing problem, so when I tried to delete my NGO and cha ge it to none there was no option for that. So does this mean that I need to correct the problem first before I can have access to the App Store?
Yes. You need to correct the billing descrepancy before you can use the iTunes store. Write down what error you are getting, and open a support request at expresslane.apple.com for the iTunes store. They can check the issue and get a solution for you.
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I cloud in settings won't let me change my email
Sounds like you have the Restrictions set that prevents changing accounts. You need to unset it. Go to Settings>General>Restrictions.
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Upgrading to FF4.0, and manually rebooting again.
Window opened and Yahoo toolbar was mostly gone, except for white search box and its search button. Both are currently disabled. All other buttons that were with my Yahoo TB are gone.
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1.Type about:config into the location bar and press enter .
2.Accept the warning message that appears, you will be taken to a list of preferences .
3.Locate the preference general.useragent.override, right-click on it and choose
I could not find "general.useragent.override," in the directory.
The only listings under general.useragent. are general.useragent.compatMode.firefox, general.useragent.extra.asktb,
general.useragent.extra.microsoftdotnet and general.useragent.locale.
There is no "general.useragent.override." I have FF 4.0 version. -
I cannot get Facetime or IMessage to work on my IPad. It isn't recognizing my Apple ID or password. I have tried to change my password a couple times and it still keeps kicking me out of it. What am I doing wrong? My id and password work for everything else!
Can anyone help?Settings\iCloud - Account is your Apple ID appearing here and is the place for your password full of stars. The password needs to be the password for the email account - not your Apple password.
Once you have checked this go to Icloud main page and ensure mail is on.
Go to home screen and tap on Mail App - check that you can access your mail and your .me.com email account.
The check settings\General\Restrictions and ensure facetime is On if restrictions is enabled - alternatively turn restrictions off if you wish.
Both services you require run through the cloud and need an active .me.com account to set up initially. the default account can be changed from your @me.com later if you prefer.
Also note that once iMessage is active - go to settings\iMessage and ensure your Apple id main email is listed in the Receive at Field. -
I am trying to change my phone number. Screen says to choose area code & prefix from drop down menu. Drop down is blank. Will not let me go further
Hello llamamama9,
Yikes! I'm sorry to learn you are having issues with changing your mobile number. I understand how important this options is. I'm dedicated to making sure this is completed once and for all. I know some time has passed since your original post, have you changed your mobile number? If not, please visit http://vz.to/V668o0 If you are still having issues after following this guide, please feel free to reach out to us, thanks!
MatthewS_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT -
Hello,for couple days I'm trying to update some applications, but it asks me my Apple ID for my billing information, than I was and I'm trying to change my credit card info.- but it's still the same,please solve this problem
See if this article will help:
iTunes Store: My credit card's security code or zip code does not match my bank's records
http://support.apple.com/kb/TS1646 -
Workspaces cannot be changed in PS CC 2014. Says I need the disk????
When trying to change workspaces a message pops up saying I need the disk.
Also when changing preferences, I get a message saying the preference file is locked
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Any ideas? Thanks!When trying to change workspaces a message pops up saying I need the disk.
Also when changing preferences, I get a message saying the preference file is locked
I'm on a 2013 27" iMac running the latest Mavericks
Any ideas? Thanks! -
Face time no longer works for me. Lost my contacts even! Keep trying to change PWD and keep getting same error message: The server encountered an error processing registration. Please try again later. Can you advise? Thanks!
Face time no longer works for me. Lost my contacts even! Keep trying to change PWD and keep getting same error message: The server encountered an error processing registration. Please try again later. Can you advise? Thanks!
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I had a Microsoft tech access my computer remotely to resolve issues with my hotmail acct. There were files that needed to be deleted and he also changed some settings.
Later, when I tried to open InDesign I received the following error:
AMT Subsystem Failure
The licensing subsystem has failed catastrophically. You must reinstall or call customer support.
I rebooted the computer and tried again:
Licensing for this product has stopped working.
You cannot use this product at this time. You must repair the problem by uninstalling and then reinstalling this product or contacting your IT administrator or Adobe customer support for help.
I can access Acrobat and MS Office programs, it's just the CS3 programs that I can't access. Can I uninstall and then reinstall CS3 without an access (un-lock) code?Use the trackpad to scroll, thats what it was designed for. The scroll bars automatically disappear when not being used and will appear if you scroll up or down using the trackpad.
This is a user-to-user forum and most people will post on here if they have problems. You very rarely get people posting to say there update went smooth. The fact is the vast majority of Mountain Lion users will not be experiencing any major problems with the OS, or maybe with apps which are not compatible, but thats hardly Apple's fault if developers don't update their apps. -
HI ive been phonless since night and im really worried, wondering if anyone can give me some advice! so yesterday my iphone 4 running on 5.1 battery died on me completely,so i placed it to charge and walked off and when i came back about 3 hrs later it was still not charging. The entire night i tried to reboot it and nothing works! itunes wont even recognize it on my mac!:(please help!
Try a reset by pressing and holding the home and power buttons for 15-20 seconds until the white Apple logo appears.
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I am trying to change country to US for iTunes on my iPad. After I select US in account setting and press NEXT I get message: "Cannot connect to iTunes" and then "The iTunes Store could not process your request. Please true again later". Help please.
downloaded the updated iTunes and that did nothing. I then went through the form about $ very VERY carefully and discovered one field left blank. Once that was filled in, everything worked and I now have my free app.
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