Tried to do updates, now frozen with apple symbol on screen. Can only shut off by pushing both sleep/wake button and power
We have a 32 gb iPad, slow but sure. Just tried to do restore from cloud and now it's frozen. Shut off with power button and wake/sleep only and all I get is the apple symbol when I restart it. Stuck.
If reset doesn't work, try and force iPad into Recovery Mode
1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.
If you cannot turn off the device using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the device turns off, release the Sleep/Wake and Home buttons.
3. While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
4. Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears, release the Home button.
5. iTunes should alert you that it has detected a device in recovery mode. Click OK, and then click Restore to restore the device.
Note: You need to be patient and repeat the above many times to recover your iPad. Data will be lost.
Similar Messages
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HT4623 update failed now frozen with apple icon on screen and loading bar underneath
Anyone know how to restart the phone in this state?
Hold down the top power button and the round button on front at the same time until it shuts off. I then had to Connect to itunes via usb. and had to do a system restore. That fixed it for me.
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while updating ipod touch 4 i got an error message now stuck with apple symbol and empty bar. can i restart ipod?
- What was the error message?
- Try closing iTunes and then disconnect the iPod from the computer. Then reconnect the iPod. If the iPod shows in iTunes then you can try again. However, You should try to resolve the error message first.
- If iTunes does not see the iPod try reetting the iPod:
Reset iPod touch: Press and hold the On/Off Sleep/Wake button and the Home
button at the same time for at least ten seconds, until the Apple logo appears.
- I recommend that you come back with the what the error message said and the condition of the iPod and if it is visible in iTunes. -
my ipad with retina eye updated to IOs 7 not able to boot ....the normal way of pressing the sleep/wake button and the home button does'nt work....any ideas i think that IOs 7 is a crap cos form the time i loaded it it was shaky...now my ipad is dead
If it is one year old minus one day it is still under warranty. If it is more than a year since you purchased it then yes, the warranty has expired.
Millions of iPads have been sold. Most continue to function long after their warranty has expired. Check the many requests about updating the iOS on the original iPad on these forums and you'll see that there are many iPads still working after three years. My iPad 2, which I had for over two years is still working well for my son in law who took it over from me when I bought a new one.
Given that there will always be a few iPads that fail early. Most of those will be covered under warranty. But some will fail after the warranty has expired and before the owner expected it to. I'm sorry to hear that you are in this category. Take your iPad to an Apple store and have it looked at. They will provide you with alternatives, one of which is to purchase a like model to the one that failed at a discount. You can then know your options and make the best choice for you. -
Hi, I'm trying to shut down the phone in the normal way (the Sleep / Wake button and hold down on the Close tab) turns off the display after a while yet, but the phone turns off completely opens up the phone to come out after the apple logo .. What is the reason I'd appreciate if you help how to fix it ...pleasa help me
Doing those doesn't turn off your phone?
As stated hold down the top button only until you see the red slider to power off your phone.
If that doesn't work then take it to Apple and see what they say. -
i am updating to ios 6.1 but i dont want immediatly i have shut down my iphone by holding sleep wake button and home button and cracks from that time and its not restarting
HarryAustralia wrote:
I recently updated my ipad wifi only to the new ios 6.1.2 and initially I had the auto cover lock option which can be seen in the Generals tab, but then it stoped working!! Before the update, the auto cover lock worked fine. So after trying all the options, I then did a complete reset on the ipad and now its gone all together from the General tab!! I can no longer see the "auto cover lock" option.
The iPad cover lock is for when you use a cover with magnets in it to lock and unlock the iPad when you close the cover or open it. Try running a refrigerator magnet along the sides of the iPad and see if that trips the iPad Cover Lock back into the settings.
That is not the same thing as the iPad Auto Lock setting which allows you to set an allotted time before the iPad goes to sleep.
You can try resetting all settings to see if the Auto Lock feature retinrs to the iPad.
Settings>General>Reset>Reset All Settings. You will have to enter all of your device settings again.... All of the settings in the settings app will have to be re-entered. This can be a little time consuming re-entering all of the device settings again. -
My question is what if I have troubleshooted with holding the sleep/awake button and power and it's not changing to any other screen what should I do? It doesn't even show the battery strength wheither its completely dead or charging at all.
- If you did not charge the iPod for a couple of hours before you did the reset then charege and reset:
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Then connect to your computer and if iTunes sees the iPod restore via iTunes.
- Next see if recovery mode will allow iTunes to see the iPod so you can restore the iPod. For recovery mode:
iPhone and iPod touch: Unable to update or restore
- Last, make an appointment at the Genius Bar of an Apple store. -
my phone is frozen and wont respond to holding the sleep/wake button and the home button how do i unfreeze it?
See Here for
Frozen or unresponsive iPhone
Try this First...
Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...
Wait for the Apple logo to Appear...
Usually takes about 15 - 20 Seconds... ( But can take Longer...)
Release the Buttons...
http://support.apple.com/kb/ht1430 -
my phone was showing the apple pic when i eraseed all content and settings so i did Pressed both home and sleep/wake buttons until the Apple logo appeared, then released the sleep/wake button and continued pressing the home button alone until iTunes detected the phone in Recovery Mode but an error is coming (1015) plz help me!!!!
plug into itunes and take it from there
http://support.apple.com/kb/HT1808 -
How can I get iPhone 4 active again. I was attempting to update to iOS 7 via iTunes, screen is frozen, unable to make or receive calls. Phone has been powered off multiple times, reconnected to desktop PC to restart or disconnect from iTunes, held power button and home key down at same time, still nothing, phone just shuts down. How can phone be unfrozen?
Try and force your iPhone into Recovery Mode
1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.
3.While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
4. Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears, release the Home button. iTunes should alert you that it has detected a device in recovery mode. Click OK, and then click Restore to restore the device.
Note: Data will be lost. You may have to repeat the above many times. -
My daughter tried to play the My Horse game on her Ipod touch that she got for Christmas and when she opened the game it said something about sending "push notifications" and gave the choice of "don't allow" or "ok"...we chose "don't allow". After that the screen went white and now we cannot get the Ipod touch to respond to anything. I tried holding the sleep/wake button to try to restart it and it doesn't seem to work. Any suggestions to get this device working again???
Try a system reset. It cures many ills and it's quick, easy and harmless...
Hold down the on/off switch and the Home button simultaneously until the screen blacks out or you see the Apple logo. Ignore the "Slide to power off" text if it appears. You will not lose any apps, data, music, movies, settings, etc.
If that doesn't work, try a Restore:
From iTunes, select the iPad and then select the Summary tab. Follow directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad.
There's more that you can do. Post back if none of the above solves the problem.
By the way, I always allow "push." That allows the app developer to "push" information to your device rather than waiting for you to ask for it. However, "don't allow" shouldn't cause the problem that you're experiencing. -
Any idea why a 3 month old Ipad will not turn on? It has been charged and I haved tried the sleep/mute button and the on/off button on the front. Nothing is
happening. It was working fine last nigh?1. Hold both the Sleep/Wake and Home button down together
2. For 10 to 15 seconds
3. Until you see the Apple logo
4. Ignore the red slider
Note: Repeat it if it doesn't work the first time -
The i pod is disabled I cant conect to i tunes because it says to enter password. I have followed the steps to try a hard reset by holding down just the sleep/wake button or that and home button till the slidder bar showes which is not happening it has the lock symbol in the middle top screen of the red bar so i cant even get it to unlock.... any suggestions on how to shut this thing off so i can get it into recovery mode to reset it?
Try placing the iPod in ecovery mode and then restoring the iPod via iTunes. For recovery mode see:
iPhone and iPod touch: Unable to update or restore
Next would beto wait for the battery to fully drain and the charge and try again. -
My ipad does not turn off...i tried pressing the slep/wake button and home button for more than 10 secs but nothing hapened. Also, the screen is not rotating on portrait and landscape views...
While this could potentially be a hardwar issue:
Try a rest: Simultaneously hold down the Home and On buttons until the iPad shuts down. Ignore the off slider if it appears. Once shut down is complete, if it doesn't restart on it own, turn the iPad back on using the On button. In some cases it also helps to double click the Home button and close all apps from the tray before doing the reset.
If the reset doesn't work, you may need to consider restoring the iPad to factory settings -
I have a frozen screen (black with the apple logo & an empty bar below) following an error message that appeared during an update of version 10.1 on my iphone 4.
I am not able to turn off the phone (or on!) Any ideas?The iPod Touch kept trying to reboot yesterday but would only show the Apple logo screen then shut off - it finally drained the battery overnight I am guessing. Connected to USB the battery charging icon flashes.
Took it back to Best Buy, but they wouldn't touch it or replace it since it's under warranty.
To any potential buyers - beware. My best advice is to look somewhere besides Apple. Every Mac user I know has had to return a Mac, laptop, etc. Really poor quality control, and the retailers agree (Geek Squad told me they have had the same experience with Apple products).
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