Tried to make payment on account, My Verizon not allowing me to. Dont want phone shut off

IDK what to do next

#PMT on the phone doers not work?
I don't know if you are pre-pay or post paid customer. call *611 or 1-800-922-0204 and have them do a payment over the phone, or stop into a Verizon Wireless Corporate store and pay it there.
When you say My Verizon do you mean the online web portal? Or the My Verizon App on the device?
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Tried to make payment on account, My Verizon not allowing me to. Dont want phone shut off

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