Tried to open. It crashes. I have a MAC with Yosemite.

Installed product - with license. Tried to open. It crashes. I have a MAC with Yosemite. Thoughts? Adobe "help" website is useless.

Sorry I'm not being clear enough. I appreciate your patience... I did that already ... downloaded the software successfully from my account in CC. Put in the serial number when asked. All went well with the installation process. Went to launch the software and get the message I sent to you as an attachment.

Similar Messages

Photoshop CS5 crashes when I click "Print". I have a Mac with Yosemite OS, Epson workforce 40 printer, latest driver. I have reset Photoshop's preferences.

Photoshop CS5 crashes when I click "Print". I have a Mac with Yosemite OS, an Epson Workforce 40, latest driver, and have reset Photoshop preferences.
Thank you for any suggestions!

Thanks again for your suggestion about Photoshop crashing since
trying to print with Yosemite. I did go to the Adobe site, then the Apple Apps,
and downloaded the new driver for the Epson Workforce 40 printer. Computer
restarted. Unfortunately, Photoshop still crashes. But I appreciate your idea, and
seems it should have worked. Happy Holidays!

Preview freezes when trying to open images - other programs have no trouble

Preview freezes when trying to open images - other programs have no trouble with the same file. This problem is somewhat intermittent.
I have replaced the Preview application by moving a copy from another equivalent machine - no luck.
Did not find any preferences file trash, though I looked.
Is there one?
Any suggestions?
Thanks.

Edwin,
The .plist for Preview should be located @ ~/Library/Preferences/com.apple.Preview.plist (where "~" is your Home folder).
Trash the file, logout/login or reboot your computer and try opening the app and opening the offending file again.
Let us know if any luck with finding the .plist there and opening your file?
littleshoulders [:-)

I am trying unsuccessfully to download CC 2014 onto a new Mac with Yosemite 10.10.2, newest version.

I am trying to download CC 2014 onto a new Mac with Yosemite 10.10.2, newest version, but it will not hold the internet connection for more than a few minutes so the download keeps failing. Can anybody help please. All the other devices in my house are working well, no internet problems at all. Mavericks on my MacBook is fine with the internet. I have CC and LR5.5 on it, I have a subscription.
Thanks

As per the Apple iCloud status page, they are having issues. Do not make changes at your end.
https://www.apple.com/support/systemstatus/
Edit

ITunes quits when I'm trying to open it. I have installed the latest version and another user on the same Mac can use their iTunes when they log in. I have tried deleting iTunes and re-installing but it still won't open. Any ideas?

iTunes quits when I'm trying to open it. I have installed the latest version and another user on the same Mac can use their iTunes when they log in. I have tried deleting iTunes and re-installing but it still won't open. Any ideas? Thanks.

Hold down the option key while starting iTunes and make an new library. Will it open then? If so, you have a bad library. With the new library import the library.xml version of the file in your iTunes folder. This will make it 90% like before (some metadata are not identical, but I don't know which ones).
iTunes: How to re-create your iTunes library and playlists - http://support.apple.com/kb/ht1451

Hi, I tried to create a slideshow that contain more than 500 photos. Now, trying to open / execute / select the slideshow, iPhoto hangs with the spinning coloured wheel and I have only to force the deletion from System Preference. Any suggestion?

Hi, I tried to create a slideshow that contain more than 500 photos. Now, trying to open / execute / select the slideshow, iPhoto hangs with the spinning coloured wheel and I have only to force the deletion from System Preference. I already tried to rebuild the iPhoto Library (all the possible options) and tried to update teh version from 9.4.3 to 9.5 but the problem still persists: is there a way to delete this slideshow without selecting it ? How can I solve the problem, please?
Kind Regards

Can you restore your iPhoto Library from a backup version, that was created before you added the slideshow?
If not, have you tried to rebuild the slideshow with iPhoto Library Manager?
As described by Terence Devlin here: Re: iphoto library was created with an unrelased version of iphoto please quit and ugrade library by opening it in iphoto 2 or iphoto 4

Please help! I defragged my hard drive and now Illustrator CS6 is trying to open all of my complex Illustrator files with a "Text Import Options" box as if they are text files, and they are not opening!

Please help! Illustrator CS6 started trying to open all of my complex.ai files with a "Text Import Options" box as if they were text files, and they are not opening! Help!

Hi Monika,
I have spent the last two or three days trying to do what you suggested. I uninstalled Adobe 6 from Windows. Some files that CS6 placed on my system during installation remained, including fonts and .dll files.
I had to abandon the Cleaner Tool you suggested because in one screen it allowed me to specify removing CS6 only, but on the following screen it only gave on option to remove ALL Adobe programs. I could not do that because I didn't have the serial number handy for CS3 in case I want to reinstall it at some point.
I tried to get technical help with the Cleaner Tool problem but no definitive help was available, so I reinstalled CS6 again without having the benefit of the Cleaner Tool. I tried to get the serial number for CS3 so I could use the Cleaner Tool but spent 2 wasted hours in chat. Even though I had a customer number, order number, order date, place of purchase, the email address used AND 16 digits of the serial number, in two hours the agent couldn't give me the serial number. After two hours I had nothing but instructions to wait another 20 minutes for a case number.
Illustrator CS6 is still trying to open some backups as Text and otherNone of the problems have been fixed. I have tried to open/use the .ai files in CS6 installed on another system and am getting the same result, so I don't think the software was damaged by the cleaner. The hard drive cleaner is well-known and I've run it many times without any problem to previous versions of Illustrator or any other programs.
When I ordered, the sale rep promised good technical support and gave me an 800 number, but after I paid the $2000, I learned that the 800 number she gave me doesn't support CS6 and hangs up on me. Adobe doesn't call it a current product even though they just sold it to me about 3 weeks ago.
Would appreciate any help you experts can offer. If I can't solve this, the last backup I can use was from June and I will have lost HUNDREDS of hours of work and assets that I cannot replace.
Exhausted and still desperately in need of help...

I've just updated OS to 10.10.1 and Finder keeps trying to open and then closes every 2 seconds with the message Finder is not Available. If Safari is opened full window it immediately closes and will only work with window smaller than maximum.

I've just updated OS to 10.10.1 and Finder keeps trying to open and then closes every 2 seconds with the message Finder is not Available. If Safari is opened with the window full screen it immediately closes and will only work with window smaller than maximum. Driving me mad! Any help please!!

Hi Linc
Thank you for your response.
I'm a bit of an amateur so I hope below is the information you've asked for:
Step 1
23/11/2014 09:19:14.007 ReportCrash[294]: Saved crash report for Finder[4349] version 10.10.1 (10.10.1) to /Users/AAAA/Library/Logs/DiagnosticReports/Finder_2014-11-23-091914_BBBB-MacBoo k-Pro-2.crash
23/11/2014 09:19:14.008 ReportCrash[294]: Removing excessive log: file:///Users/AAAA/Library/Logs/DiagnosticReports/Finder_2014-11-23-091840_BBBB -MacBook-Pro-2.crash
23/11/2014 09:19:14.000 kernel[0]: CODE SIGNING: cs_invalid_page(0x103809000): p=4357[Finder] final status 0x3000a00, denying page sending SIGKILL
23/11/2014 09:19:14.000 kernel[0]: CODE SIGNING: process 4357[Finder]: rejecting invalid page at address 0x103809000 from offset 0x3f000 in file "" (cs_mtime:0.0 == mtime:0.0) (signed:0 validated:1 tainted:1 wpmapped:0 slid:0)
23/11/2014 09:19:14.454 com.apple.xpc.launchd[1]: (com.apple.Finder[4357]) Binary is improperly signed.
23/11/2014 09:19:14.454 com.apple.xpc.launchd[1]: (com.apple.Finder) Service only ran for 0 seconds. Pushing respawn out by 1 seconds.
23/11/2014 09:19:15.584 Finder[4359]: assertion failed: 14B25: libxpc.dylib + 97940 [9437C02E-A07B-38C8-91CB-299FAA63083D]: 0x89
23/11/2014 09:19:15.000 kernel[0]: CODE SIGNING: cs_invalid_page(0x10bfbf000): p=4359[Finder] final status 0x3000a00, denying page sending SIGKILL
23/11/2014 09:19:15.000 kernel[0]: CODE SIGNING: process 4359[Finder]: rejecting invalid page at address 0x10bfbf000 from offset 0x3f000 in file "" (cs_mtime:0.0 == mtime:0.0) (signed:0 validated:1 tainted:1 wpmapped:0 slid:0)
Step 2
Process:               Finder [4626]
Path: /System/Library/CoreServices/Finder.app/Contents/MacOS/Finder
Identifier:            com.apple.finder
Build Info: Finder_FE-932001003000000~1
Responsible:           Finder [4626]
PlugIn Path: /System/Library/CoreServices/Finder.app/Contents/MacOS/Finder
PlugIn Identifier:       com.apple.finder
-0 sec                         CODE SIGNING: cs_invalid_page(0x10c9a5000): p=4626[Finder] final status 0x3000a00, denying page sending SIGKILL
-0 sec                         CODE SIGNING: process 4626[Finder]: rejecting invalid page at address 0x10c9a5000 from offset 0x3f000 in file "" (cs_mtime:0.0 == mtime:0.0) (signed:0 validated:1 tainted:1 wpmapped:0 slid:0)
-2 sec                         CODE SIGNING: cs_invalid_page(0x10c5b3000): p=4624[Finder] final status 0x3000a00, denying page sending SIGKILL
-2 sec                         CODE SIGNING: process 4624[Finder]: rejecting invalid page at address 0x10c5b3000 from offset 0x3f000 in file "" (cs_mtime:0.0 == mtime:0.0) (signed:0 validated:1 tainted:1 wpmapped:0 slid:0)
-3 sec                         CODE SIGNING: cs_invalid_page(0x10f4bd000): p=4622[Finder] final status 0x3000a00, denying page sending SIGKILL
-3 sec                         CODE SIGNING: process 4622[Finder]: rejecting invalid page at address 0x10f4bd000 from offset 0x3f000 in file "" (cs_mtime:0.0 == mtime:0.0) (signed:0 validated:1 tainted:1 wpmapped:0 slid:0)
-5 sec                         CODE SIGNING: cs_invalid_page(0x105ecf000): p=4620[Finder] final status 0x3000a00, denying page sending SIGKILL
-5 sec                         CODE SIGNING: process 4620[Finder]: rejecting invalid page at address 0x105ecf000 from offset 0x3f000 in file "" (cs_mtime:0.0 == mtime:0.0) (signed:0 validated:1 tainted:1 wpmapped:0 slid:0)
-7 sec                         CODE SIGNING: cs_invalid_page(0x1012cd000): p=4617[Finder] final status 0x3000a00, denying page sending SIGKILL
-7 sec                         CODE SIGNING: process 4617[Finder]: rejecting invalid page at address 0x1012cd000 from offset 0x3f000 in file "" (cs_mtime:0.0 == mtime:0.0) (signed:0 validated:1 tainted:1 wpmapped:0 slid:0)
--> __TEXT 000000010c966000-000000010ce55000 [ 5052K] r-x/rwx SM=COW /System/Library/CoreServices/Finder.app/Contents/MacOS/Finder
    __DATA 000000010ce55000-000000010cf53000 [ 1016K] rw-/rwx SM=COW /System/Library/CoreServices/Finder.app/Contents/MacOS/Finder
0   com.apple.finder                                 0x000000010c9a521f 0x10c966000 + 258591
10 com.apple.finder                               0x000000010c9977b5 0x10c966000 + 202677
11 com.apple.finder                               0x000000010c988154 0x10c966000 + 139604
12 com.apple.finder                               0x000000010c987e15 0x10c966000 + 138773
13 com.apple.finder                               0x000000010c987d35 0x10c966000 + 138549
14 com.apple.finder                               0x000000010c987cfd 0x10c966000 + 138493
28 com.apple.finder                               0x000000010c96b960 0x10c966000 + 22880
1   com.apple.finder                                 0x000000010c98a69d 0x10c966000 + 149149
2   com.apple.finder                                 0x000000010c98aba7 0x10c966000 + 150439
3   com.apple.finder                                 0x000000010c9795d2 0x10c966000 + 79314
4   com.apple.finder                                 0x000000010c98aa0b 0x10c966000 + 150027
5   com.apple.finder                                 0x000000010c98a952 0x10c966000 + 149842
6   com.apple.finder                                 0x000000010c98a78a 0x10c966000 + 149386
7   com.apple.finder                                 0x000000010c979496 0x10c966000 + 78998
8   com.apple.finder                                 0x000000010c98a548 0x10c966000 + 148808
9   com.apple.finder                                 0x000000010c98a410 0x10c966000 + 148496
10 com.apple.finder                               0x000000010c983df6 0x10c966000 + 122358
       0x10c966000 -        0x10ce54ffb com.apple.finder (10.10.1 - 10.10.1) <33C3024A-4A16-3485-B2B1-89FA33B9558A> /System/Library/CoreServices/Finder.app/Contents/MacOS/Finder
Many thanks
David

HT202879 I downloaded the new version of pages about a month ago. Today I tried to open documents that I created and saved with the new version and received a message that I needed to download the new version. The app store shows the download. HUH?!?

I downloaded the new version of pages about a month ago. Today I tried to open documents that I created and saved with the new version and received a message that I needed to download the new version. The app store shows the download. HUH?!?

I'm not sure what you mean by it making accessing files more complicated. I have both Pages 4.3 & Pages 5.1 icons in my Dock as well as Numbers 2.3 & Numbers 3.1. I continue to use the iWork '09 versions for my everyday needs. As long as the new versions are in your Applications folder & the '09 versions in the iWork '09 folder, Software Update will not have a problem updating them even if Apple should come out with a new update for the '09 versions.
Because I have moved the new versions to an external drive & renamed the apps because I want '09 to be the default apps, I do have to remember to move them back to my applications folder & restore the original names before updating. But since you like the new versions this "complication" doesn't apply to you.

HT4946 will my voice mails be lost if my phone froze trying to update itunes? I have the screen with the USB and the itunes circle. phone completely dysfunctional.

will my voice mails be lost if my phone froze trying to update itunes? I have the screen with the USB and the itunes circle. phone completely dysfunctional.

as ar as I know, voicemails aren't stored on your iPhone, your carrier saves them.
To solve the problem you're having, use this: http://support.apple.com/kb/HT1808
Using his article will erase everything on the device, so make sure you have a backup!
Good luck
Message was edited by: jesterwylde

I am using PP 2014 CC and it and or Encoder keep crashing.. using iMac computer with Yosemite OS anyone have any ideas about this issue?

I am using PP 2014 CC and it and or Encoder keep crashing.. using iMac computer with Yosemite OS anyone have any ideas about this issue?

Hi,
Please give this a try: Premiere Pro CC, CC 2014, or 2014.1 freezing on startup or crashing while working (Mac OS X 10.9, and later)
Thanks,
Rameez

I have my Mac with Mountain Lion and my IPad synched and have Pages on both. I have doc in Word on my Mac I want to access on my IPad while I am away travelling. But I can't locate them. Where should I look to find my previously saved Word docs?

I have my Mac with Mountain Lion and my IPad synched and have Pages on both. I have doc in Word on my Mac I want to access on my IPad while I am away travelling. But I can't locate them. Where should I look to find my previously saved Word docs?

Welcome to the Apple Support Communities
It looks like you haven't got them on iCloud. On your Mac, open Pages and drag the Word documents to the iCloud window

I have a Mac with mountain lion 10.7.5 but iPhoto is 08 how do i up grade

I have a Mac with Mountain Lion 10.7.5 but still have Iphoto 08 how do i upgrade to a later version ?

10.7.5 is OS X Lion.
The iPhoto version available in the Mac App Store is only compatible with OS X Mavericks, that you can download from the Mac App Store. If you want to upgrade, first make a backup of your files with Time Machine and check that your apps are compatible > http://www.roaringapps.com After upgrading, purchase iPhoto from the Mac App Store and use iPhoto Library Upgrader.
If you do not want to upgrade, buy iLife '11 in a DVD at Amazon, and install it. Then, open  > Software Update, and install the latest iLife version, including iPhoto

How do I use the brush to paint in latest version of Photoshop CC ? I have a MAC with OS 10.10.2

How do I use the brush to paint in latest version of Photoshop CC ? I have a MAC with OS 10.10.2.
I clicked the brush tool, then clicked on color swatch that brought me to the colors and clicked OL... but not able to get the color I need.

Well if I follow him, he creates an Exposure Adjustment Layer.
Then he cranks up the Exposure, lightening the entire body, which he does not want. It's only the head.
So leaving the Exposure set to where he put it, he selects that adjustment layer, clicks on that white thumbnail mask first, then paints
using the brush and black. What this does is "hides" or Masks the exposure effect where he paints, it doesn't paint the picture black.
He finds having to "mask" the entire body a lot of work. So he changes the mask to black by inverting it, and changes the swatch to white.
Then being sure the black mask thumbnail is selected, he paints the head with the white color, punching a hole in the mask so the exposure setting comes through on the face.
Does that make sense?

Had PSE 8 installed on PC Windows 7 with a catalog backup on an external drive. Now have a Mac with OS Mavericks. If I install PSE 12 or Lightroom on this Mac can I use the cat. backup from Windows or must I start from scratch

Had pse 8 on a Windows 7 PC with a catalog backup on an external drive. Now have a Mac with OS Mavericks. If install pse 12 or Lightroom on the Mac will I be able to use the old catalog backup or must I start from scratch.

If you made a full catalog backup using the organizer's backup command, and you did it to a removable drive, yes, you can restore it to the mac. A backup made on discs will not work, though.

Tried to open. It crashes. I have a MAC with Yosemite.

Similar Messages

Maybe you are looking for