Tried to reset to factory settings virus won't let me..what do i do?

somehow was hacked. I'm trying to reset my computer to factory to wipe hard drive yet it will not let me after i held option down during the restart button down.

To do what you want you must boot from your Snow Leopard installer DVD.
Clean Install of Snow Leopard
     1. Boot the computer using the Snow Leopard Installer Disc or the Disc 1 that came
         with your computer.  Insert the disc into the optical drive and restart the computer.
         After the chime press and hold down the  "C" key.  Release the key when you see
         a small spinning gear appear below the dark gray Apple logo.
     2. After the installer loads select your language and click on the Continue
         button. When the menu bar appears select Disk Utility from the Utilities menu.
         After DU loads select the hard drive entry from the left side list (mfgr.'s ID and drive
         size.)  Click on the Partition tab in the DU main window.  Set the number of
         partitions to one (1) from the Partitions drop down menu, click on Options button
         and select GUID, click on OK, then set the format type to MacOS Extended
         (Journaled, if supported), then click on the Apply button.
     3. When the formatting has completed quit DU and return to the installer.  Proceed
         with the OS X installation and follow the directions included with the installer.
     4. When the installation has completed your computer will Restart into the Setup
         Assistant. After you finish Setup Assistant will complete the installation after which
         you will be running a fresh install of OS X.  You can now begin the update process
         by opening Software Update and installing all recommended updates to bring your
         installation current.
Download and install Mac OS X 10.6.8 Update Combo v1.1.

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    Try another internet connection.

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    Hi:
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    Please see the link below for more info on that.
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    Alternatives for Help Resetting Security Questions and Rescue Mail
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  • Can't Reset to Factory Settings... Please Help!!!

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    Hi
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    "I work for HP."
    ****Click the (purple thumbs up icon in the lower right corner of a post) to say thanks****
    ****Please mark Accept As Solution if it solves your problem****
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  • TS4006 I need to erase my ipad and reset to factory settings in order to sell it but it won't do it

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    http://support.apple.com/kb/HT5818
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    ~~~~~~~~~~~~~
    ‘iPad is disabled’ fix without resetting using iTunes
    Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
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    ~~~~~~~~~~~~~
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  • IPod Classic (7th Generation) won't reset to factory settings...

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    This is what I have done up to this point:
    Disconnect and reconnect your iPod to iTunes, and then attempt to restore or update the iPod again. Also, I've tried other USB cords.
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    Try connecting your iPod to a different USB port, and then attempt to restore or update the iPod again. Connecting to a USB 2.0 port is recommended. For Windows computers, refer to Identifying USB 2.0 ports on your computer for instructions.
    Remove any USB devices not manufactured by Apple that you have connected to your computer (it is not necessary to remove your keyboard or mouse). Then, attempt to restore or update the iPod again.
    Update to the latest version of iTunes, and then attempt to restore or update the iPod again.
    How do I clear out that 41.5 GB from the iPod? What can I do to reset the factory settings on the iPod?

    Do the iPod disk diagnostic on your iPod, as in this excellent earlier post by tt2.
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    then, Use Disk Utility->FirstAid->Repair ( may take 30 minutes )
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  • TS1702 My 3G iphone only loads few apps since I updated and the camera doen't work anymore, what now. Tried to reset to original settings and now it won't load apps, even old ones.

    My 3G iphone only loads few apps since I updated and the camera doen't work anymore, what now. Tried to reset to original settings and now it won't load apps, even old ones.

    What model iPod do you have? If yo have a 2G iPod. many developers when they updated their apps to support iOS 5 and 6 dropped compatibility for iOS 4.2.1 and earlier.

  • Hi, I have an ipod classic that was synch to itunes on my laptop. Laptop got a virus, so I reset to factory settings. Downloaded itunes, it recognises my ipod, but does not synch

    Hi, I have an ipod classic that was sync to itunes on my laptop. Laptop got a virus, so I reset to factory settings. Downloaded itunes, it recognises my ipod, but does not sync. Not sure how to now sync itunes and ipod

    Restart your computer and attempt to restore again.

  • HT4085 i tried to fix screen rotation on my ipad 2 after upgrading to ios 7.  did the lock / unlock button, the on/off and even reset to factory settings... nothing works... do not know what to do... any suggestions?

    i tried to fix screen rotation on my ipad 2 after upgrading to ios 7.  did the lock / unlock button, the on/off and even reset to factory settings... nothing works... do not know what to do... any suggestions?

    When you reset to factory settings, did you restore as new or did you restore from a backup? If you restored from a backup, you could try restoring as new and don't use the backup. If you do that, you will lose all of your data, but you can download or sync all of your content back to the iPad.
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  • Airport extreme setup. Airport express reset to factory settings. Light stays blinking amber. Utility won't recognize

    AIrport extreme is setup. Airport express reset to factory settings. Light continues to blink amber. Utility will not recognize express to setup

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  • Why wouldn't my iPod Have a reset option to reset to factory settings I believe I received a display iPod it came with games you can't play if you click on them it says for demonstration only and I can not download any apps or games wth do I do

    i bought this 3 months ago didn't open it or anything I know big idiot but it was for my daughters bday today she opens it and stuck to the back of it was a yellow sticker saying display model. What..... Ok so we charge it she can't wait to download her little grs and play and nope it won't let me download any apps or games so I tried to sync it with her brothers and no it won't so I google it  to find out how to reset to factory settings looked so easy should have known I go to settings then general and yep no reset option so I try the iTunes thing with the laptop nope didn't work I am ready to try the hammer you know where you continually beat the darn thing till you feel better ugh please any suggestions would be so appreciated

    You should be able to force it into recovery mode and restore it. Provided, that is, that it's not also activation locked. If there's an iCloud account set up on it with Find my iPod enabled, you're pretty much hosed.
    You may want to try contacting Amazon to see if you can return it. Was it actually sold by Amazon, or by a 3rd party? Amazon is getting to be as bad as eBay any more with all the 3rd party sellers.
    Amazon is NOT an authorized source for any Apple products. What you got was, as you have already figured out, a demo model. It was probably either liquidated along with the rest of the inventory from a brick and mortar retailer that went bust or possibly even stolen.

  • Re: Nokia N8 how to reset to factory settings

    reset to factory settings code error

    himanshu225 wrote:
    reset to factory settings code error
    Do you mean that it won't accept lock code with default value of 12345 unless altered by yourself, when trying to carry out *#7370# reset?
    Happy to have helped forum in a small way with a Support Ratio = 37.0

  • I forgot my password and am trying to reset my ipod,but it won't work. It says that my ipod is in recovery mode and that I must restore it. I click ok, and then restore, and then restore and update. then it says contacting ipod software update server and

    I forgot my password and am trying to reset my ipod, but it won't work.It says that my ipod is in recovery mode and that I must restore it. I click ok, and then click on restore and update. Then it says connecting ipod software update server and a screen pops up with ipod software update on the top and iOS 5.1. It lists a bunch of stuff this update contains and on the bottom it says next, which I click and nothing happens, it just goes back to the ipod restore page. Help, what am I doing wrong?

    This device is not eligible for the requested build (Also sometimes displayed as an "error 3194")
    Update to the latest version of iTunes. Mac OS X 10.5.8 (Leopard) users may need to download iTunes 10.6.3.
    Third-party security software or router security settings can also cause this issue. To resolve this, followTroubleshooting security software issues.
    Downgrading to a previous version of iOS is not supported. If you have installed software to performunauthorized modifications to your iOS device, that software may have redirected connections to the update server (gs.apple.com) within the Hosts file. Uninstall the unauthorized modification software from the computer.
    Edit out the "gs.apple.com" redirect from your hosts file, and then restart the computer for the host file changes to take affect. For steps to edit the Hosts file and allow iTunes to communicate with the update server, see iTunes: Troubleshooting iTunes Store on your computer, iPhone, iPad, or iPod—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > The hosts file may also be blocking the iTunes Store. If you do not uninstall the unauthorized modification software prior to editing the hosts file, that software may automatically modify the hosts file again on restart.
    Avoid using an older or modified .ipsw file. Try moving the current .ipsw file (see Advanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations), or try restoring in a new user to ensure that iTunes downloads a new .ipsw.

  • IPhone 4s update was interrupted and message said phone had to be reset to factory settings.  Lost all photos from phone in process of transferring to pc.  Copy of my backup overroad that phone and all the old data and photos are gone.

    My boyfriend and I share an iTunes account. I just tried to update his phone and during the update an error message occurred saying that his phone had to be reset to factory settings.  It said it was an un setup phone and needed plugged in to iTunes.  With no other choice, we had to select reset to factory settings. Now, my phone backup through iCloud downloaded onto his and all of his contacts and photos were overridden by mine.  His photos were in process of transferring from the phone to the pc while this occurred and over 900 of them were complete when this happened.  They don't show up on the pc now either since the sycn wasn't finished.  Is there a way to get them back?  When we plug his phone in now it shows my name instead of his so I'm not sure how to get to an old version of his backups even. 

    Error -1 indicates a hardware issue with the device.
    Read here > http://support.apple.com/kb/TS3694
    The device should still have warranty but unfortunately any service needs to be done in the US.
    Warranty check > https://selfsolve.apple.com/agreementWarrantyDynamic.do
    Is it possible for you to send the device home and have a family member take it to the Apple Store?

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