Tried to Uninstall PS Elements 9. Got Error 1316. Now I can't run or uninstall program
I bought PS Elements 12. I started to install PS Elements 12 and realized I needed to uninstall PS Elements 9 for space. I got an "error code 1316 A Network error while attempting to access C:/windows/installer/Adobe/Photoshop Elements 9.MSI" So, the uninstall failed. Now the program will not run or uninstall.
I rolled back to Windows 7 Pro system to before I attempted to uninstall. Still no luck. I tried to reinstall frim the disk but it will only try to uninstall the PSE 9 - it will not give me an option to install. I cannnot find anything on line and the Chat people told me to contact Adobe.come/support and that is not working ( I find Adobe the least friendly of all the software I use).
Can anyone help with the uninstall?
Thanks,
Bax
Bax3
From your description, it sounds like you are working with Photoshop Elements 9 (photo editor) and not Premiere Elements 9.0/9.0.1 (video editor).
If that is correct, you have posted in the wrote forum. You want the Adobe Photoshop Elements Forum.
http://forums.adobe.com/community/photoshop_elements
You can repost there or wait for a moderator here to see your thread and move it from here to there.
Thanks.
ATR
Add On, wait you wait to be transferred
There seems to be at least one thread on your topic in the Photoshop Elements Forum at Adobe. Please check it out to see if this earlier work is
any help to you.
http://forums.adobe.com/message/4962612
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